It is so pity that I didn't find this reviews before I made order on Bidz.com. The same problem. They don't send my items and don't answer my mails. Thieves! Don't do any purchase and please keep your money away from them! Date of experience: January 10, 2019I have been waiting for 2 rings I bought for weeks now. They respond (when they respond, which is not always the case) to the emails saying: "Please accept our sincere apologies due to delay, but please trust us as we are doing our best in order to get your order shipped asap". I have written over 10 emails about the same issue and I always get a similar answer. When I asked them to refund for my purchases, they said they can't anymore. I had bought from them a few years ago and had no issues but I think now it is a completely different company specializing in ripping people off. Don't buy from them :( Date of experience: February 27, 2019I won 335.00 dollars worth of items and a month later status is still "open". I have e-mailed for a refund and they say that it will take 3-5 days and nothing. They literally just took the money with no intentions of sending the items for giving me a refund. How is this legal? Funny thing is that the same things are still up for auction! DO NOT BUY ANYTHING! Date of experience: December 11, 2018I use to go to bidz back in 2009. The quality was awesome and the shipping cover all items. This new bidz chargers $9 per items. Two years ago I won $100 worth, buy the time shipping and exchange it was an additional $300+ I was so choked! I'm not one to write reviews but that was shocking. I buy from eBay never had an experienced with that cost or exchange. Tip for consumers:bidding is easy and you can win many items very easily. Check shipping on items and if any extra currency exchange Products used:Jewelry Service Value Shipping Returns Quality Date of experience: October 7, 2022I had used this site in the past and did not have any problems, HOWEVER, last year I ordered some items several months in advance thinking they would make great Christmas gifts and never received my orders. I emailed the company several times and kept getting the run-around. Finally, I requested a refund several times also, and received an email stating they had been the victims of fraud and could not refund my money. But the business was still operating! I had to contact my bank to have the money returned and have them go after the company for the refund. Date of experience: February 28, 2019I used to buy from bids.com and buy.com a lot, but since they were out of business and back, their closing bids got so high, can't seem to win anything again. I don't know if ito new owners now but before was better, had more varieties at first too Date of experience: August 3, 2015Who would have thought that this can be your one-stop shop? At first, I was simply looking for a pair of eyewear to go with my outfit. However, it ended up with me buying a few more fashion stuff. Date of experience: February 1, 2023Was impressed with the precise look of their website, and assumed they were a legitimate business. In actuality they are most unprofessional to deal with, my orders are all left open, way past their estimated ship out date, no way to reach them by phone, recording only after long hold, messages left unanswered, my emails ignored. The only thing that they are professional about is taking your credit card payment, immediately, and then leaving your order unfulfilled. I became suspicious, and looked online for information, wish I would have seen the reviews before I tied up my money with this unscrupulous company! Date of experience: July 25, 2018I ordered items nearly 4 weeks ago and haven't received anything. I was hoping to have them in time for my son's first birthday but it looks like we won't have them. I called customer service and rudely informed there's nothing they can do. Absolutely the worst... I never complain about companies, but felt buyers should beware. Date of experience: February 26, 2013Horrible site, products are crappy, you have to wait a minimum of 6 weeks for your product. Nothing is returnable. Last straw was buying a travel package from their site and when I called to book the trip there are no available dates to travel so they just stole my money! Date of experience: December 17, 2012None of the watches ran all dead batteries. Jewelry is cheap not close to what the price is shown to be. The stones are loose and one rings gallery was crooked. Won bid at $400. For $5,000. Diamond chandelier earrings. They are so tiny, can't see diamonds. This stuff comes from wal-mart or k-mart quality stuff if your lucky... cheap cheap cheap waste of money... Date of experience: December 24, 2016I've only ordered once from them about a week ago. Website states everywhere that orders ship within 10-15 days of sale end. Now, my order is not expected to ship until August. I've read all the horrific reviews and complaints online and on Facebook, and wish I had seen them sooner. Customer service was rude when I asked for a cancellation. Thought I was getting a great deal on some Betsy Johnson sunglasses, but I have no use for them now, as I won't be getting them when I expected to. Stay away from this site and stick with Zulily. Customer service CARES about their customers, and I never have these problems with them. They always let me cancel if their shipping takes longer than expected. Date of experience: July 20, 2012They need to do a better job of keeping their customers in the loop. Publishing your delivery schedule creates general awareness but sending your customer an email with updates once the order has a change in status is just good customer management. Sadly this site has only gotten half of this right. I don't see any demonstrable improvement. I should have stuck with my plan of never using this site again. Horrible. Date of experience: November 29, 2012I have won bids on this site. I accumulate the amounts to get the free shipping, which helps with the deal. They are a little slow on shipping at times, but is was also the holiday and gift season. When they were arriving, they came in droves. I have several items for gifts and will be able to resell some of the others. Like with anything, you must watch and if the price is getting beyond what you wish to pay, then be wise and stop. Let it go to the other bidder. Something else will come along that will also be to your liking. Date of experience: January 4, 2014For half year (from beginning of October 2017) and up to present time (end of March 2018) this scams do not return my money ($2,179.80) for non-existent goods in their stock. Customer Service impossible to reach -- not with published in internet phone or email. Never trust this company and never purchase from them any thing! Bidz not deserved even 1 star. How come 5 stars for this type of service you can imagine... Date of experience: March 26, 2018These guys are thieves. Never ever place an order with them. I put order twice & both times there were major issue with shipping and condition of the item. It took days to refund for the first order and for second item even though it was never shipped, they never returned money. Rude customer service. Horrible, this business (if you still want to call it a business) should be closed. Date of experience: January 14, 2013Stay away from Bidz! I've been waiting 4 weeks for $2,400 in watches. Keep in mind they post on these products 1 to 2 weeks handling time. When you ask them when the product will be delivered, you get a canned response or nothing at all. I know the brand off watches I purchased are no longer on there site. I have no idea if I'll ever get these watches. I'll probably have to end up fighting to get my money back. Date of experience: April 10, 2014Before Bidz went bankrupt they had great product, it arrived quickly and the selection was great. Now that it's a "new company" with new suppliers it's gone to crap. I purchased a watch from them in the beginning of March and according to their website (and it was true before) the item would ship within 3-5 business days and if you had any problems you emailed them and they worked with you. My item is still not here (I ordered items from China the week after I ordered from Bidz and it already got here!) and they finally sent me an email saying it's been shipped. Apparently you have 48 hours after the estimated delivery date or it's considered delivered and okay (ridiculous!) when I went to check the tracking and delivery date info the link came up as a fake link. I called their customer service, the lady was pleasant but of zero help. Buyers beware! I emailed them and told them that I would want a refund if they don't reply within 48 hours (I think that's fair) Date of experience: March 31, 2015Bidz.com dont even worth 1 star. They would say win items will be shipped in 2-4 days or 4-6 days... false... liar. I placed an order about 4 weeks ago and my account still remained "pulling merchandise". Called them and was told that the item was no longer available. Then why did you allowed the bids and why did you take my money? Demand a refund ASAP... The other item was just shipped today while the order was placed 5 weeks ago. If you dont want to deal with nonsense stresses, dont even bother with bidz.com Date of experience: March 25, 2015I love the process of bidding itself. Value is okay and it corresponds with the quality. Bidz.com gives an exciting purchase. Just fell when to stop with the bidding. Goods are very beautiful, indeed. Also I havent had any complaints about time od delivery and packaging. Service Value Shipping Returns Quality Date of experience: May 17, 2018I love the website! It's always fun to look at and I shop often. I have only ordered a few times with them, but I have had good experiences so far. Yes, they are a little sluggish on shipping and I wish it was faster. When my products came though, I was very pleasantly surprised! My jackets were great! I just received a purse that I was hesitant about because it's always tough ordering online, but I LOVE LOVE LOVE my new purse! I totally recommend this website, just don't order something if you need it in a rush. Date of experience: January 2, 2012If anyone is having problems with their orders being shipped Bidz actually has nothing to do with it, it is in fact the shipping companies causing difficulties. My package has been held back for over a month by the shipping company for no apparent reason. Date of experience: August 7, 2014Had some issues with my order delivery. Few days after my item was shipped out on tracking site I have noticed that it's going on the wrong direction. I asked bidz what's going on? CS specialist contacted them and after few days my item was delivered. I am really thankful to them for don't leaving customers alone in situations like this. Date of experience: May 8, 2018I got many pieces of jewlery from here. The quality was good considering the price. The shipping was slightly slow and overpriced. The details on each piece listed didn't entirely match up to what was received (bracelets and necklaces much smaller in size/dimension then listed). But over all, can't complain. If you sign up for their newsletter be prepared for 3 emails a week min. Date of experience: May 8, 2013I love deals! So you can imagine how happy I was when I found this site. The shipping took some time, but my products came in perfect condition! Ordered a scarf, books for the kids and some shoes for the kids. I'm not used to sites like these - where shipping is about 3 weeks. However, I called customer service and the girl who helped me was SO sweet! She explained the process of their shipping and how the company worked. I would totally shop Totsy again despite the longer shipping times. So worth the wait when you're getting items for MORE than half off. Thanks Totsy <******* Date of experience: September 21, 2011