The best Sitejabber Reviews are typically helpful and describe a personal experience you have had with a website or business. A good rule of thumb might be to ask yourself, "Would I find this review useful?" Reviews can be a review of the services or products being offered by a particular website, but it can also review the content of the site (say, a news website or a website with funny videos). Basically, you can review anything that has a websiteNever received refund for returned item. I received a golf jacket that I purchased from them. The item was low quality and poor fitting. I used their enclosed FedEx return label to return the item and never received a refund. They claimed they never received the return. Buyer beware. Tip for consumers:I tried several times to get a refund and they refused even though I returned the item. Products used:I returned the item. It was a jacket. Service Value Shipping Returns QualityI just couldn't believe how badly they screwed up my online order. My fiancé loves Penguin clothing, so for our anniversary I ordered an outfit that he could wear when we go to Florida in April. Well, one of the four items isn't coming at all, and I'm still waiting on another. Penguin doesn't have an online exchange policy, so when they sent the completely wrong order (and I mean completely wrong. I ordered a Fleece Hoodie in M and they sent a colorful Polo in L, even though the Pack Sheet said they sent the Hoodie), I had to return the wrong order and then start a completely new order to get the Fleece Hoodie. Our anniversary was earlier this week. What a pain. My fiancé may love Penguin but I will never order online again. And on top of it all, the customer service was less than helpful. I had to send an email twice before I got a response. 0 stars from this couple.They have very nice and high quality products. Great customer service also. They took the time to try and locate a wallet that's been discontinued.