After a 3rd call I was able to talk to someone that knew how to do her job and helped me with. In the previous 2 calls i was so upset that i wanted cancel my account. And a similar experience i had last year when my phone was stolen and i couldn't have access to my account. Train your people like the last agent and you shouldnt have complains. Date of experience: December 30, 2024I am writing to express my sincere gratitude for the excellent customer service I received recently. Your team was incredibly patient and helpful in addressing my questions. It's clear that Payoneer is committed to providing a positive customer experience. Date of experience: January 3, 2025Had my worst experience, I spent months! I lost hours and money trying to make this account work, trying to verify my address and identity so I was able to withdraw. They made me leave home several times to gather documents they would never approve anyway, print them, scan them, they even received my rental agreement with all my personal information, off course with no resolution. This company should definitely be audited. Use PayPal instead, it's fast, reliable, easy, transparent. Date of experience: December 20, 2024My journey with Payoneer has been one of persistence and determination. While there were initial challenges, particularly with the verification of my bank statement, I worked diligently to resolve the issue. With the assistance of a supportive customer service representative named Kate, my account is now approved, marking a significant step toward achieving my financial and business goals. Date of experience: December 25, 2024Had a very good experience with Payoneer support. They were quick to respond and addressed my concerns efficiently. The representatives were knowledgeable and friendly, making the entire process smooth and stress-free. Whether I had questions about my account, transaction issues, or general inquiries, they provided clear and helpful solutions. The support team was available through multiple channels, which made it convenient to reach out. Overall, their exceptional service made me feel valued as a customer. I appreciate their commitment to helping users navigate their platform effectively, and I would highly recommend Payoneer based on this positive interaction. Date of experience: December 12, 2024Very nice communication and support is ok They've considered my concerns, and they are excited to share a new solution that they believe can better support my payment needs! Date of experience: January 3, 2025I am satisfied with the custom care team, they are ready to solve a problem if I have it Thanks Payoneer Date of experience: December 18, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Naseemullah K. Utah 1 review 0 helpful votes Follow Naseemullah K. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “They are amazing” December 20th, 2024 Verified purchase Using Payoneer has been a game-changer for my business. Its seamless payment solutions allow me to receive international payments quickly and securely. The user-friendly interface, low fees, and multiple withdrawal options make it ideal for freelancers and businesses. Payoneer truly simplifies global transactions and empowers financial growth effortlessly. Date of experience: December 10, 2024This representative, she was amazing, because of her i start to gain trust with Payoneer, i used to use Paypal, and Paypal Play games with our company money so i closed the account, and when i called Payoneer, she was so understanding, 5 Stars all the way for her Date of experience: December 31, 2024Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have. Date of experience: December 11, 2024Very good and i loved it... i've been using payoneer for months now, my client pays me here. I am happy that the app is so easy to use. It is very user friendly. And i can link it to my e-wallet,it's easy as 1,2,3. Thanks payoneer! This is one of my favorite apps ever! Date of experience: December 20, 2024I was worried because I couldn't access my existing Payoneer account, so I reached out to customer service. Thankfully, they responded quickly and helped me with my concern. Now, my account is active and ready to use. Thank you so much! Date of experience: December 26, 2024When I finally got past the shyt chat bot my experience with customer care was absolutely exceptional. The lady that I spoke to took care of my every need went out of her way to give me a call back several times after being disconnected and stayed on the phone with me throughout the entire process and ended up handling my every need. I appreciate her and I will continue to use this number if ever I need service. Date of experience: December 5, 2024Perfect highly recommend is nicely have this company very serious and helpful to everyone needs powerful card to banking in every where you are Date of experience: January 2, 2025I didn't have to stay on hold.the menu was clear and did not take me through many prompts.needs were understood and handled in a short amount of time.thanks Date of experience: December 22, 2024The customer service representative demonstrated professional knowledge and a friendly attitude, promptly providing effective solutions. Additionally, after the phone call was disconnected due to technical issues, the representative promptly called back the customer and continued to offer consultation services. Date of experience: November 29, 2024First of all, I hereby extend my sincerest acknowledgments for opting in la crème de la crème of the ilk of Ms. Kate: she is second to none in terms of humane collaborativeness, high-mindedness, diligent dedication for her customer's satisfaction, work promotion, employer's goodwill. Secondly, She's is indeed a role-model for how man should, regardless of religion, race, gender or the like thingamajigs, ergo deal with his co-denizens on our loved Earth: she's verily the apotheosis of humaneness—no more, no less. Let me thank her for such a felicity she had lavishly showered me with…. Indeed, I'm not in a position but to have, in no way, made a virtue of necessity by speaking well of her—as she's worth her salt. She's epitomizing the true nature of a good person, who will be rewarded sooner or later for her synergism and faithfulness to herself and the Other. Period. Date of experience: December 18, 2024Very fast and responsive support. I wanted to block my card and order a new one, everything went so smoothly. The support lady was very kind and she helped right away. Date of experience: December 25, 2024Really it was so much caring and soft hearted person. She understood my queries very shortly and also solved it asap. I'm happy and I'm thankful to them