I was sent a warm medicine that needed to be kept cold. Unsafe and usable. Petsmart would not give a refund. So I lost money and my cat did not have his medicine. Supervisor was ultra rude. You deserve better. Save yourself the headache. Use Chewy instead, they are great. Tip for consumers:I was sent a warm medicine that needed to be kept cold. Unsafe and usable. Petsmart would not give a refund. So I lost money and my cat did not have his medicine. Supervisor was ultra rude. You deserve better. save yourself the headache. Use Chewy instead, they are great. Date of experience: September 26, 2024On November 27 2024 a groomer at the Lynchburg VA wards rd store seriously clipper burn my puppy Milo private parts that had him howling in pain. I called the store and the mam who answered did not have a clue of what to do after speaking to some of the groomers. Had to take my puppy to the Animal Emergency Critical Care. They documented the puppy clipper burn was causing his pain and had to give him pain meds.sent complaint to *******@petsmart.com got a reply saying. That email is no longer active Called *******638 after a 20min the person transferred me to AAA auto # after hearing my complaint. A joke on me I believe. Lynchburg groomer did not have the decency to call and ask how my dog is doing awful disrespectful customer support Date of experience: November 27, 2024The staff at Petsmart is always friendly and ready to help you select products or answer any questions about your pets. I like that here you can find everything you need for your pet - food, toys, clothes, accessories and much more. Petsmart also offers grooming services, veterinary services, and dog training programs. This is very convenient, as you can get everything your pet needs in one place. Overall, I am very pleased with my shopping experience at Petsmart and would recommend this store to any pet owner. Service Value Shipping Returns Quality Date of experience: April 11, 2024Petsmart is a one-stop shop for all my pet care needs. The store offers a wide range of products, from food and toys to grooming supplies and veterinary services. I appreciate the knowledgeable staff who are always willing to offer advice and assistance. The grooming salon is convenient for keeping my pets looking their best, and the loyalty program offers additional savings and perks Date of experience: March 29, 2024Used Petsmart auto ship for dog food. Just received 2 bags where I noticed the best used by date was April 2023! It's February 2024. That is disgusting so will never purchase from Petsmart as a company who can sell you something all most a year past fresh date. Stay away from Petsmart they are poisoning our pups! Products used:Dog food Service Value Shipping Returns Quality Date of experience: February 14, 2024I set an appointment for a grooming for my dog Baloo, it was to be a a bathing, teeth and nails. I'm highly disappointed after spending $63 from a corporations and to pick up my dog smelling the same as I dropped him off. Date of experience: December 28, 2023This is Lily, my female German shepherd, she started going to Michelle's training class when she was just a little pup. We ended up signing up for private sessions because she started showing signs of being anxious, over protective, and stress. One hour with Michelle made a big difference in improving her reaction and attitude towards her surroundings. Michelle will make sure the dog is very comfortable in their environment and often gave breaks if Lily showed signs of distress. Lily doesn't bark at people or attempt to lunge towards them anymore. Michelle also recommended a easy walk leash for Lily. It made a big difference during her day to day walks as she no longer pulls and stands by my side. I strongly recommend Michelle to anyone as she is wonderful, patient, and knows what's best for the dog's mental growth. Continue what you're doing and keep up the great work. Thank you for helping Lily. Service Value Shipping Returns Quality Date of experience: June 20, 2022We took our dog to the Abrego store in Green Valley today for a bath and grinding of her nails. The staff were excellent! They took such good care of her and the best bath and grinding we have ever had done! Our dog is our family member, so we were there early to pick her up. So we got to look through the window as the took excellent care of her! At almost 16 years of age, she looked so young and super healthy with how well they bathed her and brushed her! We will be taking her back for grooming again! Service Value Shipping Quality Date of experience: June 16, 2022I ordered a stand. They sent email on 1/5 that it was "on the way". I checked the tracking on 1/9 and it is still sitting at Petsmart.com warehouse. Customer Service says they will get back to me in 72 hours. Seriously, it's a large box, look for it and ship it... 72 hours... ridiculous. I'll stick with Amazon from now on. Date of experience: January 9, 2023I like that they have a great selection to choose from but everything just looks so expensive. I suppose it would be better if you know what your pet really likes. The toys are ok though, nice and squeaky. Date of experience: November 6, 2018I own fishes, and last time i got few more from there, they had a disease killed many of mine. Was upset about it. They should do better job handling sick fish. The customer service is very knowledgeable though Date of experience: December 15, 2017Love shopping at petsmart especially once things are discounted for the puppy dogs... my doggies hit the jackpot this past Christmas w/ Santa! Now if only they would carry those snowballs all year long! Date of experience: March 3, 2015Hate these big chain pet stores. I'll purchase food from them. But, not animals. Especially their parrots. Sigh. The pet smart in my area is awful. Kept in too small cages. Over crowded. It's really sad Date of experience: April 25, 2017Once again petsmart is making adults look stupid. Mind you, these are the people with the money who actually pay for pet supplies. Yet they continue to make fools out of adults. Take the newest ad that has a young girl talking under her breath about how her mom is "definitely full grown." I will not be shopping there as I AM a full grown, actual competent adult. Date of experience: March 29, 2020Yep, my Golden loves this place... all those great smells and stuff. Plus, he doesn't have to wait in the car. Between me and you, I'm not too sure that this conclusion will hold up to scrutiny... I get the same reaction at any store that he can go into. Hmmm, makes you wonder... Nonetheless, every pet supply (dog) that you could ever need/want for your pooch. Check it out! Date of experience: August 10, 2015Since Petsmart started selling birds, animals, reptiles - animal shelters intake of these animals has gone up 80%. Petsmart helps homeless dogs and cats with one hand, and creates a horrible life for millions of other animals. Their staff doesn't know how to care for what they are selling - cages are much too small, diet isn't right, lizards die horribly from broken bones from bad diets and no proper lighting, birds that can live 60 years in small cages Date of experience: December 2, 2016They Advertises job openings when they are not infact hiring. There was 6 on indeed for the Chatham location and you then go inside and they say they don't take resumes and they are not hiring but if you want to apply still apply online... seriously? & Again Chatham location... Ball Python in too small of enclosure. Emailed customer service no one will do anything he can't stretch out let alone even lay comfortably its animal cruelty. Date of experience: November 17, 2015I walked into Minnesota petsmart was by the fish area for awhile now one is here like what the hell either they need more workers or more work on their customer service skills because they lack that very very much probably the last place I'm coming to ever Date of experience: March 25, 2016I used door dash. Never got an email. Never got contacted. I called Petsmart 877 number multiple times. Each time I got disconnected except for the last call. Which leads me to believe each rep hung up on me. My delivery should have been here just now but nothing left the store as of 15 minutes ago and it's a 40 minute drive to get to my house. Petsmart said it would be a few days for a credit. I said that's unacceptable. You have my money and this is all messed up. No one bothered to call me back or contact me! Don't order from them. Just go to Petco. Date of experience: September 9, 2020We took our dog to the Petsmart Pet Hotel in Houston, Tx. We left him for four nights while we went on vacation. When we came back early, he smelled very orange. His fur felt like they had poured orange goop all over him and slicked it down. It was nasty feeling. Second, he was in the play time area when we arrived and looked like he was trying his best to stay awake (scared). Last but not least, he had evidentially crawled on top of his crate and peed on everything under it. Toys, carrier, blankets, and everything else smelled of dried pee. I don't think they even checked his area while we were gone. Very disappointed. We will never leave our pet with them again. Date of experience: February 2, 2015I had lots of shopping to do around PetSmart on Manchester it would be a good day to try the doggie day camp. I dropped her off at 9:00 only 2 other dogs in this small glass area, I didn't think much about it, I dropped by at 10:00 now 13 dogs in the small glass area a couple small kids slides at steps, the dogs had little space to walk no place to run. At 11:15 stopped by again, my dog saw me through the glass started scratching and barking violently she wanted out. I had one more stop it was snack time from 12-1 l will let her enjoy it. I came back only to find out if you bring a snack for your dog they are put in a small crate for an hour away from the other dogs talking about a punishment. My dog was clearly upset when I got there she whined and cried all the way home. I felt like a terrible dog owner. Date of experience: September 30, 2020NEVER, EVER, BUY PETSMART EARMITE MEDICINE FOR CATS...WE BOUGHT IT TWICE, PET ARMOUR AND IT IS THE MOST WORTHLESS MEDICINE FOR EARMITES FOR CATS... WE USED IT FOR 3 MONTHS, MABEY 4 AND IT DID NOTHING...A TOTAL WASTE OF MONEY...I THINK THE EARMITES ATE THE STUFF...GO TO A REAL VET TO GET THE REAL STUFF...NEVER PETSMART.ITS A BAD SCAM FOR YOUR CAT...I WOULD BE LEARY OF ANYTHING AT THAT PLACE. Tip for consumers:WHY THIS STORE SELLS STUFF THAT CAN HARM YOUR PET....WE LOVE OUR CATS AND IT MADE US SO SAD TO SEE THE CATS SCRATCH THEIR EARS SO MUCH....SO SAD THIS COMPANY WOULD SELL SOMETHING SO BAD, THAT THE CATS NEED ....WILL NOT SHOP AT THAT STORE COMPANY EVER AGAIN IF THEY SELL PRODUCTS LIKE THAT..... Products used:PETARMOUR FOR CATS EARMITES Service Value Quality Date of experience: February 21, 2024I have been getting discounted pet food at Pet Smart for over a year based off a price match of a previous sale item (thank you). Today I was told by one of the cashiers they will no longer honor their previous price match and was asked to leave the store and never come back. I will be happy to spend my $200/month on pet supplies somewhere else that wants my business. I expect that the reason I was treated this way was because of an overzealous cashier and normally most of their employees have been quite helpful. Date of experience: April 29, 2020Went to Petsmart on Elmwood Avenue in Buffalo New York to get my puppy a haircut. I told the groomer Tricia to cut everything but his tail and the hair on the top of his head behind his eyes. I even had a clip in his hair just in case she needed it clipped while grooming him. I repeated myself to her probably 10 times. I repeated my self so much they looked at me like OK! There was also another Groomer who overheard Me repeat myself and I'm like. I'm just making sure that you do as I ask. I go to pick up my puppy who's hair I have been growing since birth he's about to be 1 Feb 19. All of his hair was cut an inch from his eyes. Curl in his tail GONE! She listened to nothing I said NOTHING! When I went back in there to confront her she said not one word no apology no nothing. Her attitude was unacceptable And unprofessional. She did a horrible job on his haircut. Service Quality Date of experience: February 16, 2022Banfield gives Pet Smart a bad name. It's unethical for them to continue to offer Banfield services in their stores. We bought the annual "subscription" services for Banfield. They have collected over $500 from us and we have yet to be able to utilize services. We are being told to drive 30-60 miles away from our home to have our dog's teeth cleaned when we have a Banfield outlet at our local Pet Smart. We were originally told we could use any of their locations, which was great since we travel between Northern and Southern California. But this is clearly not the case. We had an appointment that was a 40 minute drive from our house and when my husband got there he was told it was for an evaluation, not a "drop off" as the email indicated so we could actually get teeth cleaning services. Now we have to figure out how to cancel this non-service, service agreement. Date of experience: October 10, 2018