An order that should take 5 minutes takes over an hour because of multiple problems with their website! So called customer service is more concerned with NOT accepting blame than they are in correcting the problem! Extremely immature! Will be switching to another company! Service Date of experience: December 12, 2023Purchased 1/10 and under their products it says "if purchased today will ship tomorrow" well 1/17! And I never received tracking. Reached out to customer service and as told they'd send out another package. Guess what? They didn't give me tracking for that either. Will never purchase from them again. Might have to file a dispute via PayPal. Tip for consumers:Don’t purchase Products used:Kids products Service Shipping Date of experience: January 19, 2023Ordered item, received email shipped continued to check for shipping update but continually states USPS waiting for item. Sent email after a few days no response. Then made phone call and USPS has not updated will resend item. Told them to just cancel order since they never sent in first place after telling them multiple times to do that they have yet to refund my money. This company are full of thieves and is a complete scam. Date of experience: August 29, 2023I have ordered from Pure Formulas in the past and have been very happy with them and the products. But recently, I ordered 4 products and only received 3 of them. One was on backorder, but that did not show when I ordered my vitamins. After no response with an e-mail to them, I called and got a not-so-happy member of their "Customer Happiness Team". Sorry, but it took a little complaining to him about my missing product, for him to squeak out an apology. I resolved the issue by asking for a refund, thank goodness he could at least do that - I HOPE. Sad how they have dropped the ball on customer service. Date of experience: May 19, 2023While they have a decent product selection, I gave them a lot of business. But my account is blocked from placing orders. After three conversations with their reps, I have no explanation. Very frustrating. I'm baffled why a company turns down profit. Not recommended. Tip for consumers:None Products used:Biokleen Service Value Shipping Quality Date of experience: February 18, 2022After ordering from them twice, once April when the weather was nice and cool, gel capsules arrived melted and stuck together. Thinking this was fluke I ordered the same product a few months later, and they arrived in the exact same condition. I submitted a complaint to customer service with no response., My only conclusion is that they store their products somewhere with no climate control. So even if they are selling quality products, they don't seem to be storing them properly and will arrive in a degraded condition no matter what. Products used:ProOmega® 2000 mg, Lemon Flavor - 120 Soft Gels Service Value Shipping Quality Date of experience: August 20, 2022I love Pure Formulas for their quality vitamins (including Pure Encapsulations) and their decent prices. Not always the least expensive (Vitacost with a coupon can sometimes be less), but dependable and usually with very helpful reviews. I am always surprised by how many other items they sell besides vitamins (food, hair- and skincare, etc.). They also stack coupons. Tip for consumers:Sales rotate frequently so check every time you shop. Use Rakuten or Honey to find additional coupon codes (but you have to enter them manually!) and get to get cash back. Products used:Vitamins, food, haircare, skincare Value Shipping Quality Date of experience: October 10, 2022Pure formulas has a great selection of nutritional supplements and the best part is thier service. They ship everything for free in impeccable wrapping and it is delivered so fast. I can not say enough great things about this company! Date of experience: May 19, 2014When I contacted this company because I did not receive the product, they basically told me too bad. "We have record of you receiving it". Well, why it is not in my hands? They could care less and I won't be buying anything from Pure Formulas ever again. Done with this company. Tip for consumers:Don't use them Products used:Never recieved product Service Value Shipping Returns Quality Date of experience: November 18, 2022I've ordered several items from this company 3 times this week.the shipping is free and I get my purchase is just two -three days tops, & everything is wrapped with care. I'll be sharing my products on my YouTube platform. Pure formulas thank you and if you want me to review any of your products I'd sure do it.. Date of experience: April 12, 2016"I have ordered supplements with 2 day priority shipping 2 weeks back. I haven't received package/either shipping info. I have contacted Pureformulas at-least 3 times via email with no response. I called the customer care and stayed in line for 45 min but no one answered my call. Finally someone emailed after 2 weeks saying they will ship as they can't find any shipping details! They are not at all sorry for their delay. Very disappointed. Hoping I will get my shipment soon." Service Value Shipping Returns Quality Date of experience: June 29, 2021I have been loyal customer with PureFormulas for so many years. My order never been shipped. After a week I contacted customer service once, twice already, but still have not received my purchase. They are very disrespectful to customers and care less for others. Please stay away from their service if you want to avoid all the headache, Date of experience: July 14, 2021Wish I had read the reviews The website took my order, did not send a confirmation email. The money was taken from my account. No order confirmation. No further communication from Pureformulas. No response to emails. No sign any order has been shipped. Several weeks passed. Finally they sent me a shipping tracking code. But this tracking code clearly states nearly that: Item is NOT in transit! Again they started ignoring my emails. This is the first time I've had a bad experience from any health and fitness website. Dreadful customer services. Read the reviews before ordering! Date of experience: December 8, 2020Terrible support there online order system declined my debit card which had no problems being used elsewhere the total amount of my failed order was charged to my card anyway. When I called there support number a rude representative stated it would take 4 to 5 days to reverse. This happened to me twice ordering from them. Do yourself a favor shop elsewhere... Terrible online business Date of experience: August 18, 2015No response to notification of non-receipt through their web site. Pure Formulas was then given five days to respond on PayPal. Eight hours after escalating to a PP claim PP reversed the charge. This strongly suggests that Pure Formulas has a history at PP. Definitely do not enter any CC or personal information on their website. Stay away! Date of experience: April 30, 2020This company is terrible! I ordered vitamins for dog from Canada for $60 on April 30/2021. I paid for order plus almost $10 for delivery. Today is June 1! I still didn't get my order! The representative Melany G told me that delivery might take 4 to 8 weeks or more. Really?! To pay for delivery and wait for 2 months or more?! Are you OK?! Tip for consumers:Very poor service. Never will order from this company again Products used:FortiFlora supplements Service Value Shipping Returns Date of experience: June 1, 2021They sold me a product with broken seal then told me if it is open we won't take it back and I will have to pay for it. And made me pay for the free gift that came with the order. Rip off... never ever again.. Service Value Shipping Returns Quality Date of experience: November 1, 2022I have been and will continue to fight this company to get my money refunded. They charged me $25.99 for items advertised with free shipping (yes I have screen shots). They claim calcium citrate and melatonin NEEDED a cooler and ice. Mind you this is not even summer IF they did need one, which they of course don't. Also took my money for three products I have never received. $45.48 + $25.99. DON'T USE THIS COMPANY. Date of experience: April 2, 2020These people are unprofessional. They are the worst company I have dealt with ever. When my order was placed, the customer service person said it was in stock when it was not. Then when I called to ask why I received a partial order, no one knew what happened, but promise to correct the problem immediately and send the missing item as a courtesy. Today I called to inquire about the replacement and was told no one knew anything about the replacement. I told that woman that they have lost not one, but two customers. I have already phoned my friend and told him never call those crooks again. There are too many reputable companies out there. These people are the height of incompetence. They should not be allowed to operate. Their license should be revoked. Date of experience: February 22, 2016My credit card company stopped this transaction because too many people have complained. One problem was Pure Formula would create reorders and debit bank accounts on singular orders. I called them and they said maybe my credit card made a mistake or had the wrong company, said they never had any complaints! Date of experience: June 20, 2018I purchased something that I have been buying for my daughter for 2 years. I paid about $50. When it arrived, it was gummy, mushy, and different than any other company I have purchased vegan iron gummy vitamins from. My daughter cried and begged not to take it on day 2. I called and after explaining my situation, they sent out 2 more jars. We waited and were hopeful. Yet, we found ourselves in the same situation again. We still did not have the right product. I called the company and they wanted me to send back the product and waste my gas and time going to the post office. I have a job. I surely did not need to add a second one. I wish their customer service was far more understanding. I felt like I had to fight tooth and nail. What a waste of my time. I will never order from here again. Service Value Shipping Returns Quality Date of experience: October 12, 2022I placed an order, didn't hear a thing from PureFormulas. I tried calling them, and get to talk to no one. Then finally I get through to someone, they can't find out a thing... in the meantime, while on phone with them someone from Chicago calls me saying he received my order! Then I am told by PureFormulas that my order is being reshipped. Fine. Sounds good. Then... 10 minutes later I get a call... the stuff I ordered is not in stock! Come on! Service Value Shipping Returns Quality Date of experience: February 16, 2016I placed an order last week, A day after my order I received a mail from pure Formula indicating that my order has been shipped and its on the way. Today ( 7 days after) I found out they shipped my order today, when I asked them, they said they have no explanation! The supervisor was very rude and unprofessional! I would never buy anything from them again! Date of experience: July 17, 2018SCAMMERS! Do NOT buy the junk these LIARS will try and sell you. And don't give them an email address, they'll SPAM you for months afterwards! DON'T BE SUCKERED, AVOID THESE LYING SCAMMING SCUM! Go check some actual medical-research based health websites, you'll soon realise that almost all the vitamins and "nutrient" you pay top dollar for at the likes of these scammers are just urinated out as excess vitamins-THAT's SOME VERY EXPENSIVE pee! DON'T BE SUCKERED, DO NOT BUY FROM THESE SCAMMERS! Service Value Shipping Returns Quality Date of experience: February 24, 2024HORRIBLE! If you order your inexpensive product from PureFormulas.com and they manage to get it to you in a timely fashion with no damage, you'll be fine. But if they don't, and you have to deal with the "Customer Happiness Team", watch out! They take FOREVER to get back to you and do their best to not make the situation right. Lucky for me they screwed up my very first order (damaged glass bottles that leaked all over the place and made the entire package so sticky the post office didn't want to leave it at my home) so I learned very quickly that I should never order from this company! I'm so glad I paid with Paypal because putting in a claim with them was the only way I could get PureFormulas to do anything. When Amazon sends me damaged packages, it takes one phonecall to make it right. For PureFormulas, it took 6 weeks of calls, emails and a Paypal claim. Never again. Tip for consumers:RUN!! Service Value Shipping Returns Quality Date of experience: October 29, 2014