Returning shoes turned out to be an ordeal, requiring HOURS on hold. It was very frustrating. Now, when I click unsubscribe, I get an error message every time. So I keep getting their ads in my email. I will never use this site again Date of experience: January 17, 2022After 14 emails, the customer service for this company is beyond bad. Their personnel either can not read or does not have a grasp of the English language. They kept asking me the same questions, to which I had replied in prior emails. Their only solution to sending me the wrong size, color shoe and an accessory that was used (it was nasty and had obvious signs of being worn and broken) was to offer me a 5% credit. At this point I rather not take their lousy 5% and instead find any site i can post a complain about this company. They can keep their 5%! Tip for consumers:That although I paid for shipping the order was not sent out in the time promised. When it did arrive the entire order was wrong. They do not list a phone number to contact them, only email and they don't answer right away. They discourage you from sending items back by telling you that most items sent back to them get lost in transit and then they only offer you a 5% credit to keep the order that you can not use. Products used:shoes Service Value Shipping Returns Quality Date of experience: September 2, 2022I used to get great discounts and could find any shoes I needed. Now, and maybe it's since Walmart sold their stake in the company, I can't get a good price or good selection. Example: there are three men's styles of Timberland shoes/boots as I write this review. They used to have 20+. Products used:Timberland White Ledge boots, Asics Venture 7 running shoes. Service Value Shipping Quality Date of experience: January 27, 2022I recently purchased a pair of shoes from Shoes brand, and I have to say, I'm thoroughly impressed. Not only are they stylish and trendy, but they're also incredibly comfortable to wear. The padding on the sole is just the right amount, providing enough support for my feet without feeling too bulky or heavy. Additionally, the shoes are made of high-quality materials that have held up well against regular wear and tear. I've worn them for long hours at work and they've held up great, with no signs of wear or tear. Overall, I highly recommend these shoes to anyone looking for a stylish and comfortable option for everyday wear. Products used:Joggers Service Value Shipping Returns Quality Date of experience: April 11, 2023This is the second time I have ordered something from here because the price made the shoes a great deal and then my order was canceled from them the next day. I will never order from here again. Do not support businesses that lie about their inventory or draw customers in with deals that they are not going to fulfill. Tip for consumers:If the shoes you want seem to be a good price or are on sale, your order will probably get canceled. Date of experience: December 2, 2021Very poor customer support, like they make fun of you. For real, you can explain the same things 4 times until they start to perceive that information. And, eventually, you get mismatched shoes. I don't want to discuss the returning process; it's too painful to recall. Date of experience: September 20, 2022I purchased a pair of boots and they came with the zipper broken. I tried to print a return label and site said to write to customer service that return labels was "not working". After multiple emails requests for a return label, they finally sent one. I ordered another pair of boots. When we got them they didn't fit. I wanted to return them for a different style. After 10 days and multiple requests for a return mailing label... no reply. I can't return the boots w/o a return label. There is no alternative but to keep boots that we can't wear. They do not honor Published customer return policy and (although I'm sure they don't care) i will drop them as a vendor. I wouldn't trust them again Tip for consumers:they do not honor return policy Products used:shoes Service Value Shipping Returns Date of experience: April 6, 2022There was a discoint for a shoes manufactured in 2018, I did purchase them and in less than a month with normal usage, they damaged. Skethcre customer care said: we garantee shoes manufactured in six months only. This is not what the salesman told me in teh purchasing time. Tip for consumers:Don't purchase Sketcher shoes brand. They don't have consistency in their quality. Products used:Millier Service Value Shipping Returns Quality Date of experience: July 28, 2023First attempt to contact them, I was put on hold for 72 minutes. Second attempt I emailed them. I did not get a response. On my third attempt, I emailed them again. Finally got a reply and they told me I had the wrong order number. (FIY: order number was correct). Finally, after 4 days of frustration I received a UPS return label. The return label printed the entire 8 1/2 x 11 sheet of paper. They can't even email the proper size label for UPS. Really? Now they will deduct $8.95 return fee. I will never purchase from them again. ZAPPOS is the only way to go. With Zappos you can print a return label instantly and there are no restocking fees or shipping charges. As soon as UPS scans the return label, the Zappos refund process begins. So sorry I wasted my time on Shoes.com. Beware! Date of experience: January 21, 2022This review is for Shoes.Com I saw a kind of shoe that I love but it showed size 11N. I was able to scroll down the sizes & find my size (8.5 M); I clicked & placed the order. I got a confirm for size 11N. I IMMEDIATELY sent a cancellation & I also emailed customer care. I saw a phone number but it was only M-F (this was a Sunday). I called Monday morning & heard the message, in so many words: "we're way too busy too busy to answer the phone; send an email" which I did again. On Tuesday I got a response that they would look into coancelling my order. On Wed., 3 days after I sent a cancellation, I got a notice that the shoes (the wrong size 11N) had shipped. Fortunately I was able to refuse delivery & of course AXP was notified & refunded my money. Oh and once you're on Shoes.com mailing list you can't unsubscribe. Beware! Products used:none but the original order was for shoes. BBB says that they have over 500 complaints for this co. Date of experience: November 20, 2021Do not order from shoes.com! If you have a return they have no intentions on refunding you & will not issue you a credit or return on your credit card unless you contact the BBB. They do not answer their so called "customer service" phone number (you get a recording) & they do not return emails. I've been trying for over 2 months to get a credit for a return & they will not respond. I wish I had purchased from Zappos in the beginning, even if the price was a little higher, it would've saved me a lot of headaches trying to get a credit! A 1-star rating is even too high for this company & my experience dealing with shoes.com. Tip for consumers:Read the reviews on the company. I wish I had read the reviews on shoes.com before I decided to purchase 2 pairs of boots that were cheaper than another website I've ordered off of. Products used:Boots Service Value Shipping Returns Quality Date of experience: November 29, 2021This website is already terrible. I tried to buy some Clark's Bushacre 3 shoes and they canceled my order. They not only did this to me, but hundreds of other people as well. Now they have my card information, personal info, home address, and email. I have already gotten 6 emails on 1 day. UNACCEPTABLE. DO NOT SHOP HERE. Tip for consumers:Don’t use this website. They will offer a good deal, take ALL OF YOUR PERSONAL INFORMATION, and then simply cancel your order. I’m telling you, you are better off spending a few more dollars for a site that is more legitimate and professional in their business practices. Products used:None. Waste of my time. Service Value Shipping Returns Quality Date of experience: December 2, 2021This company rips people off. A small two inch damage to a shoe box makes customers ineligible for a refund! I Lost $65 to $70 because of miniscule scratch that they claim the merchandise could not be resold. They need to take their business model guidance from Amazon! Pathetic company nearly insolvent and ripping people off to make up the difference.! Date of experience: November 11, 2018I am disputing their claim that the shoes have been worn/used. I only tested them indoors long enough to realize they hurt my feet. When buying in a store, you get to try them on; what does ShoeBuy expect buyers to do? Not try them on? I hardly think the Vionic plaque on the bottom would remain shiny if they had been worn. With all the other choices out there, why use a company that won't back their products? Tip for consumers:Step away from this site! Service Value Shipping Returns Date of experience: October 4, 2015I would stay away from ordering shoes from this website strictly because of their return policy. Not only do they give you just 14 days to return your purchase for a full refund vs. a store credit you'll only have 5 days to ship the product back once you receive the return authorization number (which I applied for only two days after receiving my boots). It cost me $24 to ship the boots back. I'll stick with Zappos thank you. Date of experience: December 14, 2020This company is the biggest scam I've ever seen. I ordered a pair of shoes, and immediately got an email confirmation for the wrong size. I then turned around and emailed customer service immediately asking that they correct the error. I received an email back the next day from "Jenna" in customer service that stated she would be checking with the vendor to correct that and getting back with me. Fast forward a week later, with no communication, I receive a shipping confirmation for the wrong size. I reached out again via email (their phone lines are not working right now), and never heard back. Once I got the shoes in (3 sizes too small) I once again reached out that they needed to correct this, as I would not be repaying a stocking fee. The online email I got back was a generic "return your shoes here," with no other help as to getting the CORRECT size. I have since processed the return, and emailed, Facebook messaged, called, and have had ZERO commutation back. I will be calling my bank tomorrow. This company is a scam, and I have no clue how they are still in business. Tip for consumers:Don’t use it. Unless you’re wanting to get the wrong product and a headache. Products used:NONE Service Value Shipping Returns Quality Date of experience: January 5, 2022SHOES.COM has the most unjust, worst customer service you could possibly receive. Buyer beware! If you buy from them and the shoes don't fit, they charge a restocking fee unless you buy another pair. So I did buy another pair, sent the first pair back, and they have refused to give me my money back! My son wore them for less than an hour to see if they would work and they were too tight. So they say they are "worn". WORST COMPANY EVER! I'm making this public so share it, folks. They are awful! Date of experience: March 4, 2020It's good bye to Shoebuy - $6.95 restocking fee one each pair of shoes when they are returned! No where on their website is that mentioned until you place your return - false advertising by omission! Bye, bye... Date of experience: March 10, 2016What a duplicitous company to advertise "free shipping and exchanges" only to charge a restocking fee upon return! They can explain it all away as much as they'd like, but I, for one, will use Amazon, Zappos, or any other of the reputable companies who make good customer service a priority rather than trying to eke out an extra $6.95 for each purchase. P.S. "Darren I", the customer service rep, answers everyone's complaints with the same "cut and paste" response. This should give you some idea of the kind of company Shoebuy is! Date of experience: April 30, 2016I have spoken with customer service multiple times about regarding a refund after nearly 3 weeks without resolve. I've learned my lesson here. A good price doesn't stack up if the return policy has no integrity. May pay a little more from Zappos, but they're true to their word on returns or exchanges. Lesson learned. Date of experience: January 22, 2018Zero in the way of customer service. Have been on hold many times for longer than 20 mins (then just hung up) about a problem. They are NOT Zappos, but a cheap imitation. Probably don't have enough employees. Tip for consumers:Try any other place. Service Returns Date of experience: March 30, 2015One star is far too generous. Deceptive, dishonest, untruthful company. Placed an order I tried to cancel right away as the promotional code I received was no good for a brand I chose which was advertised in that promotion - turns out there is no way to know that except after checkout. Order could not be cancelled, nearly $150 was charged to my credit card, and shipped. Would never have placed this order if not for the so-called promotion offered. Upon tracking several days later discovered order had been yanked during shipment and returned to sender, without my being notified. More than 7 weeks and 9 emails later I am still waiting for my refund, getting all sorts of excuses and explanation that refund will be processed in 3-5-7-12 days and blah blah blah. I need some boots for the winter and really cannot afford any until my $150 are returned. Date of experience: December 18, 2017I have been buying shoes from shoebuy.com for years, they always had free returns. On August first they QUIETLY changed this policy without telling their customers. I did my customary back to school order. I ordered a few sizes to see which fit and when I returned the others i got hit with 70 dollars in "restocking fees" 6.95 per shoe. When i asked for a one time waiver, they were obnoxious and unwilling. They would not explain why there was no notice. When i told them their website still says free returns they said that was due to cookies. I will never be using them again, and neither should you. Tip for consumers:6.95 for restocking fee Service Value Shipping Returns Quality Date of experience: August 29, 2015So sad to see a once good company go downhill. I've shopped with them for about 15 years and recommended them to so many people. Now their promos never work. 30% off of nothing is what you find out when you get to checkout. I called because this happens all the time lately and the rep admitted the promos didn't apply to most of their merchandise any more. Also admitted there's no way to find out till checkout. After searching reviews I found out about the $6.95 restocking fee (you gotta be kidding me! Shoes not free to return anymore?) and the poor customer service. So glad I didn't place my order. My Zappos shoes arriving tomorrow via free overnight shipping. Next steps: 1) unsubscribe email 2) post more reviews to warn others. Sorry to see you go Shoebuy. You used to be a great company. Date of experience: March 14, 2016Every purchase I have made was handled and shipped quickly. If you sign up for the site's reward program than you get an extra 5 dollars off every 100 points on top of the 25-30% off depending on the promotion at the time. They are constantly changing their promotions so I usually wait for the 30% off to make a purchase. Every once in a while i'll see a $20 off $60 which is a little better than the 30% which comes out to $19 and change. Overall i've made 5 orders from them and they all went smoothly. Date of experience: March 27, 2019