Do not recommend StockX. I ordered a pair of basketball shoes for my 13 year old daughter. I unboxed the shoes and helped her try them on at our house. We determined they were too small. I reboxed the shoes and shipped them back the next day. The return was rejected by StockX because according to them the shoes were used/ had creases/ and the toe was dirty. These shoes had been unboxed for a total of five minutes and only in my possession for about twelve hours from the time I received and shipped back. Apparently you aren't allowed to try them on. This was the photo supporting the usage they sent me. Service Value Shipping Returns Quality Date of experience: February 18, 2025Somehow my order was duplicated. I received two of the same item and was charged twice. I returned the duplicate item and requested a refund but was informed all I could get is credit for a future purchase with a time limit of 1 year. After several attempts to make this right and credit my card, I was informed this is not possible---surely someone could make that possible? Tip for consumers:good product, but poor customer service if things do go exactly as planned. Will not issue refund only a store credit Products used:Shoes Service Value Shipping Returns Quality Date of experience: January 13, 2025Purchased basketball sneaker for Christmas. Paid $265.00 for them. First time worn on the court the bottom of one of the sneakers comes apart. Contacted Stockx. Provided photos. Request the sneaker be replaced and it refused. Stockx claimed to have inspected and verified the sneakers prior to shipping. That must have been a joke on their part. Never again will I buy from Stockx as it does not stand behind its products. Date of experience: December 11, 2024Unbelievable! Avoid this company at all costs! I bought a $150 adidas sneaker for my 14year old son. Size 8.5. He unboxed the sneaker in front of me and walked around our house and we knew it was too small. I boxed it up and initiated my return. I then purchased a size 9 from this same company, and even paid extra for expedited shipping. Shockingly days later my original purchase, the 8.5s, were returned to me as the return was rejected because the shoes were worn. False! I argued with this customer service person and sent high res pictures of the shoes in clearly showing they were in no way worn. And then they sent me an email telling me again my return was rejected. These people are insane Products used:shoes Service Value Shipping Returns Quality Date of experience: December 1, 2024This company is running several scams. They are letting criminals use stolen credit card numbers to make purchases. They are also selling USED SHOES as being NEW. I have ordered for the last time 6 months ago. I was sent for the SECOND TIME USED OR DEFECTED SHOES. ONE PAIR MAY BE FAKE THEY DO NOT HAVE A VALID CUSTOMER SERVICE NUMBER- this should be a RED FLAG. YOU WILL NOT BE ABLE TO GEY YOUR MONEY NOR AN EXCHANGE. I WAS SENT SHOEA WITH CREASES IN THEM- THE SECOND TIME THEY WERE ABSOLUTELY WORN AND THE THIRD TIME THE COMPANY LET MY CREDIT CARD BE EXPOSED IF YOU UAVE A CARD ON FILE TAKE IT OFF IMMEDIATELY. SOMEONE ORDERED WOMENS SHOES ON MINE THIS COMPANY HAS a 2 STAR RATING. DO NOT WASTE YOUR TIME PAYING FULL PRICE FOR USED OR COUNTERFEIT SHOES- AND SO NOT PUT TOUR INFORMATION ON THE SITE - it will get stolen. MY INFO ID NOW ON THE DARK WEB. 1Star was the lowest rating I could give. Otherwise I would have put a turd emoji Products used:None. All were $#*! Service Value Shipping Returns Quality Date of experience: November 14, 2024I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that Tip for consumers:Question before you pay how it can go from 198 to 272 when the receipt shows duty as free Products used:Kept the shoes Pricing was the sketchy part. Date of experience: September 29, 2024This company is a scam. They cheated my 13-year-old son out of $167.11 do not use this company. They charge 15% verification fees and allow minors to get on their site. Terrible, terrible terrible company. Service Value Shipping Returns Quality Date of experience: October 3, 2024I'm not sure who's running their authentication process, but was told shoes I bought directly from Nike were not real. Don't waste your time. There's plenty of other places to resell. Service Value Shipping Returns Quality Date of experience: September 10, 2024This is a scam site selling me a pre-owned, defective shoes 1. Having multiple visible oily stains on the shoes, 2. Having Dust, dirt and sticky objects at the bottom of the shoes, 3. Glue overflow on a shoe, 4. Scratch and black stains/mark on the shoes While the customer service claimed the shoes are new and in a proper condition. When i ask them, how they define the proper condition and if they have a SOP to determine a shoe's condition, they stop replying me. Also they refused to refund me too. AVOID AS MUCH AS YOU CAN Service Value Shipping Returns Quality Date of experience: June 20, 2024The sell defective shoes and will not accept for a refund or exchange. It's not just a little mark, it's both sneakers that look like they got wet and then were dried. The leather is all wavy and the suede is so bad it looks like fur. Pitiful company. Tip for consumers:Stay away from StockX Products used:I got sneakers but they are basically garbage! Service Value Shipping Returns Quality Date of experience: April 10, 2024I sold two pairs of trainers on StockX, I shipped them together and Stock has cancelled one of the sales, lost the pair of trainers, and have no idea where they are and/or when they'll be returned. Their customer service is utterly useless Service Value Shipping Returns Quality Date of experience: April 18, 2024I ordered a pair of Jordan 4 Thunder from StockX. I never wore them. I decided to sell. The shoe on StockX it didn't pass its own verification inspection. The only visible marker is from how The shoe was packaged. So now I will be charged a fee. Date of experience: March 1, 2024This is the 3rd time my brand new shoes weren't excepted by stockx when they came from stockx. I no longer want to use their service. I truly think they have incompetent workers who don't take their job seriously. I deleted their app after 7 years of service and over 10 grand in sells. The fact that you sold me the shoe then when I resell the shoes, it didn't pass? That doesn't make sense to me Products used:Jordan 1 retro palomino Service Value Shipping Returns Quality Date of experience: February 24, 2024I purchased what I was told to be authentic Nike runners for $430 and they clearly were NOT! They fell apart completely after 2nd use! Stock X refuse to refund me! This is within the 10 day return policy as well! The photos are very clear that the product is not authentic Even the shoe color has rubed off! I will NEVER EVER buy from them again! Tip for consumers:They lack of care for their customers Products used:Shoes Date of experience: March 25, 2024I ordered nike dunk low next nature white and black panda. And I ended up getting the nike dunk retro back and white. StockX didn't even try to assist me to fix my problem they encourage me to try and resale them on there website. Referred me to there return policy and gave me a discount code on the next purchase as compensation for receiving the wrong Item. Tip for consumers:There not a number you can call if you have a problem. Products used:Nike pandas Service Value Shipping Returns Quality Date of experience: February 22, 2024When you order, you get a timeline that says the seller has 2 business days after you place the order to ship. I ordered a pair of shoes and they didn't ship in time. Customer service told me that this particular seller needed more time because of "carrier issues where he lives". So we gave it another 7 business days and still nothing. I was refunded and told if I rebought, I would be matched with a different seller. So I did and the exact same thing is happening. I'm being told it's a different seller but also with carrier issues. They won't switch sellers. They won't encourage the seller to ship. They won't refund my money. So…I guess I'll wait another 7 business days to see what happens but by then, it will be two orders, 1 month of waiting and shoes. Products used:Trying to order shoes but still haven’t received them… Service Shipping Date of experience: March 13, 2024I ordered a Hoka Bondi 8 women's shoe. Listed as Womens 9.5W. I received a 9.5 medium (B). I have pictures of my invoice and the label and all say Women's 9.5 W. I was told by Stock X that I received what I ordered, that if I'd read the MEN'S SHOE BUYING GUIDE I'd have realized my mistake. I wanted to return them but they refused. They are in perfect condition, with their tag still attached. In what universe does 9.5 W not mean wide? Nowhere was B shown to be the width- only W. The perky and unhelpful customer service person suggested I resell them on their site (they make a commission and I pay shipping- again) if I was unhappy and can't wear my NOT wide 9.5 W shoes. Buyer beware! Tip for consumers:That they don't properly list their items. Products used:Shoes Service Value Shipping Returns Quality Date of experience: March 14, 2024I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again! Date of experience: June 24, 2024Story: UPS Lost my package in transit, I contacted Stockx to initiate claim along with physical receipt, video/pictures evidence of my packaging process. Stockx took more than 30 days to work on the case. Ultimately, they tried to deny the claim because the drop off weight "did not" match the product weight. After over 2 years of selling on this platform, I've never had any issues, I've always shipped items on time, and all of them passed verification. Now that once things go south, they are failing to provide support, and trying to deny problems which did not come from my end. Very disappointed. People, Please be aware of shipping expensive things out to Stockx, as, they would not even bother to help you out if your packages gets stolen by postal services during transit. Will not be using this platform to sell anymore! Hoan Tip for consumers:Do NOT use Products used:Selling * StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Returns Quality Date of experience: August 26, 2021I spent over $140 on shoes specifically for the summer because the web site falsely advertises an arrival window. They charged me $20 in shipping and processing mind you. Shortly after purchasing they started sending multiple notifications that the delivery date will be much later than advertised, with no estimated arrival... so call it taking your money indefinitely. Unlikely summer shoes Tip for consumers:Dont Products used:Shoes Nike Air Max 90s Date of experience: July 8, 2022Recently bought t shirt Travis Scott and so disappointed. Absolutely totally different, look like dirty grey but on picture bright blue. Never gonna buy anything from that website. Especially return not option and customers service not available at all * StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Date of experience: October 8, 2021I recently purchased a pair of Air Max 90 City packs and $230... the NEW pair (and yes I did order the NEW ones) I ordered arrived with a brown water mark across the toe. After finally finding an email address, I emailed stock x the pictures of the shoe and asked for a refund or an exchange. I was only offered a $20 off my next purchase. What kind of company doesn't have a return/refund policy when you receive a defective product!? The response I received is extremely poor customer service and for the price you pay on their website you should NOT be receiving defective products without a refund/return policy... that is called theft. I DO NOT recommend anyone purchasing any products from this site... no matter how much you want the shoes... it's not worth it when they arrive damaged. Date of experience: February 17, 2020Very unhappy. I bought a pair of shoes for my son who wears a size 11.5 men's shoe. After waiting almost two weeks he received a pair of shoes that are a 11.5 children's shoe. I know I selected the correct size when ordering. Filed a complaint, since there isn't any kind of customer service department. Tried to reach someone with their live chat feature but it is also just a computer giving generic responses. So far only thing I have heard from them is that they received my complaint and nothing further. I tried placing them back on the site to be resold In the hopes of getting some money back and they don't even have that size as a possible option for sale. Also like to point out that their actual customer rating is a 2.3. They have absolutely no good reviews on Google. Products used:Nike dunk low panda Date of experience: August 17, 2023Item arrived damaged and stock x will take no responsibility to refund instead suggested I should resell on their site for less money and full selling fees. Absolutely shocking and disgusting customer service. They should be ashamed Tip for consumers:AVOID Products used:Collectibles Service Value Shipping Returns Quality Date of experience: March 1, 2021Coming from someone who doesn't bid to buy items or buy shoes often, I found it a bit tricky at first to navigate the app/site but I managed to figure it out. To be honest, I still don't know exactly how it works but I'm glad I was able to get the shoe at lower than ask(?) value. I paid for additional shipping and it arrived fast. Shoes came in a nicely padded package and there was also a tag on the shoe meaning its been verified that it's real. (i cut the tag off in the photo) Overall would recommend others to buy their shoes (or other goods) from this site! Service Value Shipping Quality Date of experience: February 28, 20