The manager did not take the time to listen to the issue. Instead she defended her sales associate who relayed an incorrect message. It left such a bad taste on my mouth that I returned everything I purchased. Why do you staff your store with incompetent people? You just lost a customer. Products used:I returned all the items. ServiceI ordered Maui Jim sunglasses online. They never delivered although said they did. It's a scam. No customer service person to talk to, only online- they never responded to all 30 requests I sent. Buy in store or order elsewhere. Read bbb reviews of sunglasses hut online. Service Value Shipping Returns QualityI tried to return a pair of Ray-Ban sunglasses. I was told that once the packaging was open that it was nonreturnable. After several minutes calling his management and inspecting the glasses, he said they had damage on them. I believe they caused the damage. I just bought them two days ago. I'm very disappointed in them. N you please create a return label? I tried to return them to the South Outlet Mall Las Vegas, but initially I was told once the box was open they were nonreturnable. Then the sales rep called his manager and started doing some cleaning and function tests on it. He came back and said they were stained, but we they were only handled and not used, on the way home from Los Angeles. It felt odd that he didn't want to return them initially and then he spent five minutes or more figeting with them, I believe something was done to them on purpose at the Southwest mall outlet. 7400 Las Vegas Blvd S Ste K4, Las Vegas, NV ******* *******584 Tip for consumers:I tried to return a pair of Ray-Ban sunglasses. I was told that once the packaging was open that it was nonreturnable. After several minutes calling his management and inspecting the glasses, he said they had damage on them. I believe they caused the damage. I just bought them two days ago. I’m very disappointed in them. n you please create a return label? I tried to return them to the South Outlet Mall Las Vegas, but initially I was told once the box was open they were nonreturnable. Products used:I tried to return a pair of Ray-Ban sunglasses. I was told that once the packaging was open that it was nonreturnable. After several minutes calling his management and inspecting the glasses, he said they had damage on them. I believe they caused the damage. I just bought them two days ago. I’m very disappointed in them. n you please create a return label? I tried to return them to the South Outlet Mall Las Vegas, but initially I was told once the box was open they were nonreturnable. Then the sales rep called his manager and started doing some cleaning and function tests on it. He came back and said they were stained, but we they were only handled and not used, on the way home from Los Angeles. It felt odd that he didn’t want to return them initially and then he spent five minutes or more figeting with them, I believe something was done to them on purpose at the Southwest mall outlet. 7400 Las Vegas Blvd S Ste K4, Las Vegas, NV 89123 *******584 Service Value Shipping Returns QualityI bought an item online that I never received any type of information about my order I had to call to be sent a confirmation number of my order and when the package arrived the box was completely empty I sent them all the proofs and I never received any kind of help with my problem their customer service by phone is terrible especially Melissa doesn't know how to treat a customer Tip for consumers:DONT BUY ONLINE IN SUNGLASSESHUT Products used:I bought the same item but I personally went to the store to buy it. Service Value Shipping Returns QualityDont buy in sunglasseshut they costumer service its terrrible i buy a glasses and never receive and when i call for help they just put me months to wait and dont give any solutions Service Value Shipping Returns Quality “Dont ship the item” September 27th, 2023 • Previous review I buy a glasses and the package arrived empty, they don't delivered the glasses and dont give any refund or new item. Dont buy online in this store Products used:Glasses loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Karl S. 1 review 0 helpful votes Follow Karl S. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Poor business practices in Las Vegas” April 1st, 2024 I went to Sunglass Hut store in Summerlin Mall in Las Vegas as I needed sunglasses. I picked out two pairs as there was a 50% sale on second pair. I go to checkout counter and she finds one pair in store (sets the box in front of me) but second would need to be ordered and mailed to me. I said fine. She then rings up the sale. I asked where were my sunglasses and she said they would need to be shipped also. I said the reason I came into the store is I needed sunglasses so want to take with me. She responded we can't do that or it voids the sales price. I say that's fine as I wish to cancel the order. She said we can't do that either as all sales are final. I said give me a complaint number to call. After 3 attempts the number was a recording saying they were closed for the day (it was 230 Las Vegas time). So now the problem is with me in terms of cancelling the credit card transaction and filing a complaint with Sunglass Hut. Fine way to run a business. Service Value ReturnsI bought 03 glasses on 11/20 and they were supposed to be delivered on 11/24, but so far they haven't even been sent, as they are in processing. I sent several emails and called several times. Without being able to solve the problem, it is necessary to have an effective response Products used:Sunglasses Service Shipping ReturnsEither Sunglass Hut has employees stealing eyeglasses before your order ships or USPS is stealing eyeglasses. As a repeat customer my package was delivered with a compromised shipping box, an eyeglass case and no glasses. It's been a long time since I had something stolen from me and it doesn't fell good. There has been zero resolution. I have no glasses plus I'm out of $300. They never even offered to replace the missing glasses. SGH, USPS and PayPal all denied claims for the stolen glasses like I'm the liar. Never again. Lesson learned. BUYERS BEWARE! Tip for consumers:They take no responsibility for the shipment once the package is picked up by the freight carrier and they dont offer freight insurance during their checkout process so you can’t file a viable claim with the freight carrier. Products used:None never received the product that was purchased. I received an empty box. Service Value Shipping Returns QualityI purchased beautiful glasses, which were too big. I started a return online and was told to return them to the store. I drove 15 miles, got there and some computer glitche, prevented the return. I therefore, then had to mail them back and drive to the post office to do so. That was over 2 weeks ago. The glasses show as returned to sender on my mail receipt for the past 2 weeks. I have called and emailed Sunglass Hut to get my refund and all I get are excuses. It's been 2 weeks! I have nothing yet as far as my $100 gift card credit back, nor the credit for the remaining amount to my other credit card. My Sunglass Hut account shows nothing in my returns. NOTHING! I am so frustrated after 10 emails, and 5 phone calls and nothing! Don't ever buy a gift card from this company. They treat their customers terribly. I will NEVER shop there again and tell EVERYONE I know to beware as well. I also plan to call the BBB on Monday. This is bologna! Tip for consumers:Just a horrible company!!! Don't bother shopping there. They give you the runaround and I am out over $110! I plan to call the BBB. They are just terrible. Products used:Sunglasses Service Value Shipping Returns QualityWent to Sunglass Hut in Lutz, FL on Grand Cypress. I had lost a lens screw from Ray-Bans that are about two years old. She worked and worked trying to find just the right size. Sold my husband and I two new pair with a discount on the second. She was friendly, attentive and helpful. So nice to have a pleasant experience today. You are awesome Haylie! Thank you.Poor customer service Will not issue refund on no items Waited 3 months and took to court Then said they cannot issue refund as item lost Service Value Shipping Returns QualityLive in Myrtle Beach S.C. We have various locations here. We visited one location at Broadway at the Beach. Highway 17 Bypass. Middle of the day and no one was there for over 2 hours. Lights on and an out to lunch sign on door? Pissed customer. Next day we visited Sun Glass Hut at Barefoot Landing, Highway 17 business. We had the best salesman. Antonio Aurelia. So helpful and conscientious. Very patient. Offered the choice to order a new pair online for same price and very quick delivery. Of course we did. This young man needs to be rewarded for excellent service. It is so hard to find young people with such a calming manner and so courteous. I wanted to commend him but this is the only place I can find to do so.I want to express my profound disappointment with Sunglasshut.com's customer service regarding my recent order (#*******). This experience has been incredibly frustrating, and I feel compelled to share my story with others. When my package went missing during its delivery by DHL, I expected Sunglasshut.com to help resolve the issue promptly. Regrettably, their response left much to be desired. Instead of taking responsibility, they directed me to the carrier, washing their hands of the situation. Their reliance on their "Terms of Use" felt like a dismissive tactic, emphasizing policy over customer care. As a loyal customer, I had hoped for more. I had chosen Sunglasshut.com to avoid getting tangled in a carrier dispute. I believed they would handle any delivery issues. Unfortunately, my trust was misplaced. As a result, I am left with no recourse but to share this review. I will include my reference numbers to illustrate the lack of assistance and understanding I received. In summary, my expectations of Sunglasshut.com's customer service were unmet. I sincerely hope they take this feedback seriously and make significant improvements. Customers deserve better. Service Value Shipping Returns QualityJust visited the Duluth sunglass hut at the Miller hill mall. Waited for at least 10 minutes and there was no employee at the store. There was a jacket on a chair. That's all. Anyone could have walked off with glasses and it's also pretty hard to buy sunglasses without someone to help! Service ValueStore 4203 in 805 Park City Center in Lancaster, PA ******* Manager and employee there has major ethical issue. The "manager" Kiara, with dark hair and bright red lipstick, is narcissist to customers. The store refused to let us return or exchange sunglasses when the receipt clearly says 30 days "easy" return policy. Staff are narcissist and refused to process return and exchange properly on the register. Instead staff slapped cash on counter and told customers to get the hell out. Staff threatened to call security and police and used scare tactics. Service Value Shipping Returns QualityChantal & Jarvis To whom it may concern Friday July 2nd we came into the Robson store just to browse around, and two hours later and over $1,000 later, we had left with the most comfortable & flattering pair of sunglasses we purchased. Chantal, the sales associate who attended to us was phenomenal. She was patient, friendly, patient, attentive, patient, full of suggestions of our preference in style, patient, professional, and did I mention patient?! This type of service is definitely hard to find these day's especially in retail. That location is so lucky to have Chantal working there. To anyone looking to purchase new sunglasses, we highly suggest the Robson location and see Chantal to help you find that pair of SG you've been searching for. I gave it a 4 star because they didn't have A brand new pair of the Gucci sunglasses I purchased so I had purchased the one on display and they would not further discount it as a display model.Purchased Armani Exchange sunglasses I was looking forward to receiving them because they're made in Italy good pair of glasses and they were on sale can't beat that price then looked closely stated in China what a rip off paid good money for some cheap knockoffs I don't see how they keep in business and when you call they put this automatic machine they only tell you the store is now closed stay away from the cheap knock offs don't buy from them Tip for consumers:Best thing you can do is move along buy from somewhere else they sell anything but knockoffs and they don't tell you their ship from China Products used:Armani Exchange sunglasses made and shipped China should have been shipped from Italy and not China cheap knockoffs Service Value Shipping Returns QualityGucci sunglasses started peeling after a couple of months. No response to initial email to luxottica not even to point me in the right direction if not luxottixa. Terrible arrogant service from manager Tyler. Gucci has no number for kering eyewear who apparently manufactures their sunglass. Just B. S all around. They beg you to give them your business and money and leave you stranded. Awful! Will noy ever buy another pair of sunglasses from sunglass Hut. Ever! Believe that. Service Value Shipping Returns QualitySunglass Hut SUCKS! I'm a successful beautiful black woman who was wrongful accused of shoplifting. This took place on ******* on my daughter birthday. This raggedy company attempted to compensate me by sending me some knock off Gucci shades. I sent photos to Stephanie of me...probably too much for her and the cheap axx company to handle. Never did they make it right. Now I must take legal action. People of color this company cares nothing for us. Go to Specs where color does NOT matter! ServiceI bought a pair of sunglasses Oakley didn't like them brought them to exchange for versace sunglasses didn't like them and they tried to give me have of my money back and the main office they tried the same thing and went through hell to get my money back and they decided to send me a check in the mail and i have to wait on check and I payed them with a debit card never again. I will oder off line Service Value Shipping Returns