They wouldn't cancel my order after 1 hour after they alerted me to an auto ship, it's still processing but it's too inconvenient for them to stop an order I forgot was on auto ship after 4-5 months. To contact them only a phone # was given! So crappy customer service. Products used:Vitamin Service Value Shipping Returns QualityI faithfully use the microdermaroller as directed by 1 of their associates, but I did not see good result. The lady kept contact me, Tina tried to sell me more product that she claim to help. But I'm not interested { I already have enough supply at home}. I tried to contact the office, and the sale man, but no answer. I contact Tina again before the 60 days guaranty to get my money back. She said what do I have to return since I use it all. She said she will contact the company and let me know, but it's been more than a week, she's seem disappeared. It's a waste money, and time Products used:Micro dermaroller Service Value Shipping Returns QualityNo concerns about the product. I did the payment and it went through and then I see that it was refunded. I usually didn't check my email I just log in into Swanson's website and the order keeps saying processing. So after a while I called the company y the associate told me that my card was rejected. I mean that message should be on the portal and give the option to summit another card. So I have to have a card number on the phone. Service Value Shipping QualityI had set up an order to be sent every 2 months. The screen had a price for four lithium 5mg and two Ubiquinol 200mg at just over $44. When I went to pay, the screen had changed the price far upward on both products. I called Swanson, but they said they could not get the original prices again. I got no help at all. I was very frustrated, angry, and disappointed. Service Value ShippingBeen buying at Swanson for decades. No big issues except it was slow. I asked them to speed up the delivery if possible they have.They did add a fee on free shipping at times for a $1.79 not often. I checked around did not find any better for the price and quality. ShippingI placed an order and selected the free 2 day shipping offered by Swanson as Shoprunner. Total BS! My package is now 10 DAYS out. You won't get me again, Swanson...I was repurchasing a supplement I regularly get from Swanson. The price was great and I was going to order several bottles. A 20% discount offer popped up for allowing text offers. As soon as I signed up the discount was added to my order. The problem is the price per bottle had nearly doubled. What would have been $23 for 5 bottles was suddenly $17 more expensive after supposedly adding a 20% discount! TOTAL SCAM! Products used:Vitamins Value QualitySwansons has a REALLY WEIRD WAY of processing orders. Meaning they don't even put a hold on the money for 24-48 hours THEN they charge shipping SEPARATELY 2-3 days later when they finally ship the order. Oh and good luck getting the order refunded after they've overdrafted your account by charging at weird times, they'll 100% blame the banks and you'll be lucky you get anything back at all. Still waiting on what I thought would be a FULL refund but customer service says is only ten bucks (not my whole purchase) and swears they've already issued despite it not being in my bank. 100% sure they're crooks and I'll be telling everyone I know not to trust them. Products used:I didn't ever actually get anything because Swanson's likes to be weird about charging cards and decided to charge separately for shipping when I had zero dollars left. So nothing got shipped because shipping wasn't paid but they're being super cagey about giving my refund and have informed me it'll only be a partial refund despite me not getting partial product. RUN AWAY Service Value Shipping Returns QualitySwanson used to be my go to for certain supplements. There's only really 1 or 2 products that I need for them, so in order to save myself shipping on 30-60 days supplies, I'd stock up on 3-4 bottles at a time and pay that shipping all at once. Today I've gone on to buy my supply and there's a Limit of 1. For everything. I can't even buy 2 of the same lip balm. I like their products and have always liked their service in the past. But I refuse to pay $5.99 shipping every time I need a new bottle of a supplement. With that price added on it's cheaper to go somewhere else. Tip for consumers:That I'd have to pay 5.99 shipping for one tube of lip balm because I'm not allowed to buy more than that. Products used:Didn't end up buying because of the purchase limit on their website. Service Value Shipping QualityMy two supplements arrived in less than a week with standard shipping...good job Swanson! Of course, we like the products too, especially the quality and price are outstanding. Thanks again! Tip for consumers:This company has made a serious and successful effort to improve shipping times along with other things, so I will continue to purchase from Swanson. Products used:Extended release Vitamin C 1000mg and Olive Leaf Extract 500mg. Service Value Shipping QualityThe Japanese dialect is hard to understand with some of these CSR's. They auto ordered B Vitamins to me and charged my Card $40. I NEVER agreed to auto ship, I don't do auto ship on anything. Maybe something was checked that should not have been but I did NOT do it nor see it! I asked the man to take my Credit Card out of their System and he said he couldn't do that and they don't have my number, B.S! I'm not going to order from Swanson anymore I've been a Customer for 20 some years. Tip for consumers:No Company has the right to keep your Credit Card on File, for someone that's been a Customer for 20 some years you should show respect to their requests. Products used:Vit B Complex, lots over the years. I use to buy P.M.S. Stop and it worked great but that was 15-20 years ago. Service Value Shipping Returns QualityI've been a Swanson customer for 30+ years. When Lee Swanson ran it, shipping was fast, customer service was in North Dakota with reps who knew what they were doing and could actually help you, prices were fair, extra shipping charges never occurred, the amount of milligrams in the supplements of whatever you're buying was higher, and there weren't extra things added to the supplements that nobody needs or wants. Ever since he sold Swanson to a hedge fund and retired, EVERYTHING has gone downhill. Shipping takes forever now. Customer service is in the Philippines according to one rep I talked with and good luck with the connection. Prices have risen to ridiculous levels, probably to justify all the fillers now in the supplements. The strength of the supplements' active and beneficial ingredients has been decreased. Free shipping means nothing because they're adding $20+ for "overweight" packages and this charge is not mentioned ANYWHERE on their website until you're checking out when it appears on the line that says "Free Shipping". VERY disappointed with Swanson and will be ordering vitamins from other companies without the fillers, lowered strength, and extra shipping charges. Leave it to a hedge fund to ruin a perfectly fine business. Products used:Vitamins and supplementsSo ive used them for 8 years now. The products are excellent quality and their prices are competitive. A lot of prices have been hiked but not as bad as other reviewers have complained about. Subscribe to the newsletter and you will keep getting discount codes ( a lot including free shipping - saving $7) Heres as example: look at Apigenin - amazing new product - on amazon best price fro 120 caps of 50mg is between 19$ and 28$ different brands Enter swanson: their MSRP for 90 pills of 50mg = 12$ With the usual codes you can get it for about 8-9$ But yesterday i bought it for 7$! They had a REAL 40% off So to the complainers, give them another try And to all others, always shop around for best deals, but include swanson in your short list:-) Cheers Tip for consumers:recomended Products used:supplements Service Value Shipping QualityConcern. I recently purchased a jug of magnesium oil. The packaging was horrible. With a bottle being that heavy in weight, there was no insulation in the box. It was put in a Liploc bag in a box with a piece of tape across the top of the cap. When it was delivery. It's was dropped on my porch leaking everywhere.Minimum no shipping charge is too high. Delivery of products always a few days over what's promised. Service Value Shipping QualityI've been a dedicated on-line Swanson customer for 20 years and have received quality products and good customer service consistently, but that has changed with my last order. I've been using Swanson eye cream for years. The price is similar on Amazon or the Swanson site: Approximately $15 a 1oz jar or $25 for a 2 pack. When Swanson offers a BOGO on either size, I purchase it! Such was the case last week when the 2 pack was advertised "BOGO 2 pack". When I received my order instead of the usual 2 pack, I received 2 separate 1 oz jars. I called Swanson sales support and spoke to a customer rep and then a supervisor. They said Swanson was no longer offering single bottles but only 2 packs and that the 2 pack was $25. They said the BOGO was one 1 oz bottle plus a free 1 oz bottle. If the price of a 2 pack is $25 and I paid $25 for two one ounce bottles, what is the BOGO? If 1 oz bottles are no longer available, why did my receipt list one 1 oz bottle sold and one 1 oz bottle free? The two men didn't provide a credible response... they just repeated 1 oz bottles were no longer available and the BOGO was two 1 oz bottles until the I finally just gave up. BTW the product is available on Amazon for $15 and $25 For 1 oz and 2 pack respectively. Tip for consumers:The products are good values but customer service is poor. Both sales rep and supervisor did not address problem and just repeated information that didn't compute. Products used:Vitamin supplements, cosmetics Service Value Shipping QualityI've used Swanson a few times but this last time was a big disappointment. Delivery took 1 month and not the 2-5 business days promised, tracking did not provide much information and customer support was non-existant. Delivery cost me nearly $40 so I think I am entitled to complain about such poor service. It's such a shame as Swanson used to be really good. Tip for consumers:Allow 30 days for delivery Service Value Shipping QualityI made the mistake of making a purchase from Swanson vitamins. They blew my email up so bad I had to spam them. I'm talking three or four emails every day. I hit the unsubscribe button so many times to no avail! I can't stand companies that do this! They harass you into thinking you may want to buy more! Absolutely the opposite! I just checked my spam folder there has to be a couple of hundred emails from them! I would rather buy the vitamins in a store and not have to give out my emailOrdered a Pura D'or shampoo cause they had the lowest price. I think it was diluted with water. I did end up having a good experience with ordering and returning this item, and didn't have any problems doing that. Products used:Shampoo Service Value Shipping ReturnsThey claim they are giving you huge discount with their code, but after you spend time picking out items, loading your cart and go to check out you see the discount is ONLY for their Swanson products, plus they tack on all kinds of fees like charging more to have your shipment insured, handling fees etc etc. You don't see this until check out. This company is HORRIBLE, steer clear! Super deceptive company means it only starts at check out...so glad I didn't purchase anything. ValueI purchased many items from Swanson for 6 years. I finally stopped last September. All of a sudden they started this fuel surcharge. $1.99. Please. First they tell you you have free shipping, then if your order goes over 1 pound, they charge this ridiculous fuel surcharge fee. (this is what I was told by the customer service rep). You could purchase $200 worth of vitamins, which would certainly weigh over 1 pound and you could get hit with the fuel surcharge fee. It's petty and a stupid business practice. I won't order from them again until this dumb fee is revoked Tip for consumers:If your products are over 1 pound, you'll get hit with this 1.99 surcharge. Products used:Vitamins and CBD Oil.Want to improve your health? Don't buy from Swanson. I used this company's products for years. Never saw benefit. Then they double charged me for part of my order and after about 50 attempts to correct it, they didn't. It's the same inept no help every single time you try--even with a supervisor. Aside from not correcting overcharging a customer, they also do not care about customer retention. Swanson literally offers the WORST service I have seen in my life. Tip for consumers:HORRIBLE EXPERIENCE Overall. And Shipper was weird and didn't drop in a logical place. I literally called in about my last order for everything possible. And emailed. And never received the slightest decency--or a correction to overcharging! Products used:Several Service Value Shipping QualityI'm a long time customer going on 5-years now and have always purchased large quantities to cover my needs for several months. I take as today, 21 different supplements and vitamins; some are once a day, twice a day, and then there are the three per day. I have also always enjoyed their regular discounting and of course, "Free Shipping on orders over $50!" However, that is no longer true as they have imposed what they're calling a shipping surcharge? My first up-charge was on an order over $250 and I called and was told due to the size of my package, they had to charge me $16 for it due to carrier up-charge. So, I reduced the next order to just over $50 and got charge again, a $1.99 up-charge. This is not free shipping! My question them was, "How can you advertise Free Shipping if you're going to charge anything, regardless of how you state it, a shipping fee?" I'm very disappointed that they're doing this and may begin seeking my needs elsewhere? There are many other reputable sources! Bluebonnet, Jarrow, etc. Products used:Vitamins and mineral supplements. Service Value Shipping Returns QualityEphuroaLabs Amino Blend Capsules have all the protein that you need in your body for better functioning and building of muscle. It also helps in recovery of the muscle and reduces soreness in the body. It regulates the metabolism system to ensure great health. Capsules are made easy to swallow so you can take this daily or as advised by your doctor.So I bought some vitamins online and waited and waited for months for it to show up. Sent an email. No response. Finally waited for an hr on live chat to speak to somebody and was told that my order was canceled. They didn't give me a reason and said they don't notify of cancellations. I now have to go through my bank statements and see if they refunded me. Dodgy company DO NOT USE!