Made my first order with them last week. Paid for overnight shipping and it's been sitting with a shipping label in the warehouse for a week. Won't cancel it because "it shipped" which is a lie because it's still sitting right in front of the warehouse guy where it's been for 6 days. Now I know why they spam everyone to death, "word of mouth" and reputation won't sell with these guys. They have to make money on only new customers with the old bait and switch like me unfortunately. Tip for consumers:Awful experience! I wish I researched them first. Products used:A backpack but I haven't used it because they won't ship it. I have already filed a return if they ever get it shipped. Service Value Shipping Returns QualityI bought two Boss Buck deer feeders. I have had them a very short time. The deer ate from them fine but if they ever go empty the squirrel's will jump in the feeder and chew holes in the feeding tubes. Then you throw the feeder away. Hundred's of dollar's gone No refund or any help from the company. Tip for consumers:Just wish they would work with me so my kid's can watch the deer in the yard. Products used:Boss Buck deer feeder's Value Returns QualityI found this company yesterday to make an order of ammo, I will send the confirmation about my order and the pricing was $500 higher than it was supposed to be. The company fix that and gave me the price that was stated on their website. That afternoon I made a login and I signed up as a member. When I went to look at my order there was two of them both with their own cancellation button. So I cancel one of the orders and this morning I noticed both were canceled so after 45 minutes of talking to Representatives and being hung up on twice they told me that I cannot get my order because it is back ordered and all the back orders are filled. They need to work on their customer service and their site. I just canceled my subscription and asked for a refund of my membership money. I will shop somewheres out from now on. Products used:None of their products I cancel my subscription because of bad service. ServiceI ordered a Bubba Fish Scale for Christmas that was on sale. I received the scale and the screen is peeling off. I contacted them and I may as well have been talking to a wall. I was told they wont exchange it and i could only get a refund. I kindly explained it would cost me an additional $35 if I were to reorder and I would prefer an exchange but she didnt care and had a attitude about it like I was the problem. Customer service is non existent at the sportsman guide and I would suggest shopping somewhere else. Service Value Shipping Returns Quality10 years ago I bought a large capacity back pack for a bug out bag. I recently took it out to inspect it and ALL of the nylon straps have disintegrated, the pack is now useless. Who would have thought this could happen?, cheap Chinese garbage!I work for Cabelas, their prices are higher than most large outdoor stores, but on most items they are mostly better than Sportsman Guide. Under Armor hoodie 75.00 reallyBought a blind for hunting set it up and within a day it was broke. Contacted sportsman guide. All they would say and to ship it back and they would see what they could do. Terrible service Products used:Hunting blind Service Value Shipping Returns QualityThey sent me a child's size jacket instead of a man's XL as ordered and payed 102.19 for. Then, they make me pay for return shipping, etc. They keep at least $22.20, if they even refund the rest at all. Tip for consumers:They make you pay for THEIR incompetence! They make me pay 22.20 return shipping, when they sent me the wrong size. Products used:none of the above Service Value Shipping Returns QualityI have never been able to use a discount code sent to me from sportsmansguide.com. They don't tell you that the code can't be used with gun purchases, they just say "use this code for your next purchase over a certain amount". And when I make a purchase over the "certain amount", I'm not able to use the discount code. Other than that, I probably would have given them 5 stars. Tip for consumers:You can't beat their 4 pay. Products used:Everything. Service Value Shipping QualityBe careful ordering from sportsman guide, orded a ozone gear chamber-400 dollars, they sent me something completely different from what was in the picture, even sent them pictures, there customer service is worse than McDonald's service, I want ever buy from them again. Don't trust what you order from them, and they might argue and try to call you a liar. 00 stars. Tip for consumers:Probably the worst service including customer service I have ever encountered, I want what I pay for, I don’t order the junk you sent me. Work on getting the right orders out. Products used:Had to order another ozone generator ServiceOrdered a two pack of surplus work gloves. Received 3 right hands and 1 left hand. Contacted for replacement. They only do return/refunds then I could reorder. Plus ordered a couple hats that said one size fits most...most children I guess. Size was clearly marked as "M" inside. They only partially refunded the order due to the value of the items vs shipping it back to them. I wrote a couple reviews for the items on their site that posted for a day then mysteriously disappeared. They lost a customer. Tip for consumers:Beware of their return policy. Products used:Gloves and hats were sent back. Service Value Returns QualitySo I purchased some Merrell shoes as a gift for my father and once I received I had him try them. They ran too wide for his feet, so I elected to return them. Their site boasts free and easy shipping and returns for items over $49 (purchase came to $94). When inquiring about why i only received $75 back a snarky representative remarked that because I returned the shoes I was charged a whopping $17.94 for shipping! Why advertise free returns and you not honor your own policy. NEVER AGAIN! Tip for consumers:Don't make purchases from this shady company who does not stand behind their own policies documented on their website! Products used:Shoes Service Value Shipping Returns QualityOrdered ammo on their website and had to buy into the Buyer's Club just to get competitive pricing. On further review I found many instances where the Buyer's Club pricing was not as competitive as say Midway USA on almost everything, and Midway doesn't sell you on a program in order to get better pricing. In addition, when I found something I wanted on SG's website it was never in my size. Since my ammo was backordered I called and cancel everything, including the Buyer's ClubOrdered two boxes of ammo. Got charged a membership fee when I declined the membership request. Also my 10 dollars off promo code did not work. That's the only 2 complaints I have Products used:Ammo. Hopefully its on the way.If you buy any of that guide gear crap beware! They say lifetime warranty on it but after 2 years and it goes to crap like my boots did they will not refund you unless you have saved that original invoice. The e-mail invoice with the order number will not work with these cheating a#s h*L@s! I will pass the word of your great customer service everywhere I can! Here is a copy of my e-mail with Rachel that fine gal in Customer Service!... Customer Service 12:02 PM (1 hour ago) To me Dear Donald, Thank you for contacting us. The order, or shipping, confirmation emails is not considered an invoice. You do need to have the original invoice that was included with the shipment of the purged order(s) when wanting to make a return. The original invoice will need to be sent with the return on purged orders. The return on purged orders is unable to be accepted without the original invoice that was included with the shipment(s). Please retain your Customer ID Number ######## for account reference. Available Self Service Options: Order Status Manage Buyer's Club Email Preferences Returns Made Easy If we can be of further assistance, please feel free to contact us. Please be on the lookout for a survey request from Sportsman's Guide rating your experience. Enjoy the Outdoors! Rachel Sportsman's Guide Customer Experience Team Products used:Guide Gear Hunting Boots Service Value Returns QualityI've spent most of the morning trying to get help on a problem using their chat option. It's a waste of time. I've called their 800 number and the lady seemed to care unlike chat people. I'll be spending my money elsewhere. There are plenty of other options Products used:Have not as I don’t have this resolved. My bill on this is north of $500.00 ServiceBought a pair of boots from these idiots on Amazon, they canceled my order when I asked why they hadn't shipped the boots out yet. AFTER, yes AFTER they canceled my order, they took the money for the boots from my account and now I'm being told by Amazon I have to wait 3 days before there's any chance to get my money back! DO NOT PURCHASE FROM THIS SCAM COMPANY! If I had seen all the negative reviews beforehand I wouldn't have made the purchase but figured I'd be ok since I was going through Amazon, guess not Service Value ShippingI placed my first (and last!) order with SG last month. Three big issues with this order/company. 1) It took almost 2 weeks for my order to arrive, even though their website says 3-7 days. 2) One item ordered was described as "U.S. Military issue, made in USA", "Country of Origin: USA", "Condition: New, never issued". When I received my order this item had a tag on it "Made in Korea" and the buckles all had rust on them. 3) I returned this item that cost $19.99 plus tax and was refunded only $1.39 because they said I used a $20 coupon. This was on an order of $140, so why wasn't the coupon prorated across the entire order, not just the returned item. Their customer service response was totally unacceptable. Don't waste your money ordering from this company. Service Value Shipping Returns QualityI just made my first purchase with Sportsman's Guid and will definitely do more often. The had the gear I needed great quality and it arrived early. They also offer great prices that are hard to beat. I do not understand all of the negativity about this company, I am going to tell others to shop there for sure. Tip for consumers:Just make the purchase, I am glad I did. Products used:500 rnds of 556 ammo, speed loader for 7 shot 357 revolver, shooting rest, 40 rnds of hp 556. Service Value Shipping QualitySo I'm paying a member ship fee to get free shipping so they charge a 2.99 fuel surcharge and a.24 cent shipping tax for free shipping. The deserve their low rating Service Value ShippingSo SG sells a lot of cheap jack outdoor stuff, and have a bad rep for lousy service and censoring reviews. DO NOT buy big ticket items from them! Or ammo, since its non returnable. But, they have a lot of good European military surplus, cheap. Great deals can be had if you know what to look for and what to avoid, since there is a lot of cheap Chinese stuff mixed in with the actual military surplus. The real stuff will have the name of a country ("Swiss Army Work overalls" etc). A lot of this stuff is well made and rugged, and as long as its not tactical looking or camo its cheap, cheap, cheap. Swedish CD surplus shirts, 4 for $8, Swiss made work pants 5 for $15, etc. Stick to the real surplus!Now I remember why I never order from Sportsmans Guide! So went to order a small wood stove. Shipping said $14.99. Used a $20 off coupon. Then finished my check out. I never saw the total for the order until I finished my purchase. The shipping jumped to $24.99 with a $2.99 fuel surcharge. Then tax was added Then tax of $2.99 was added for shipping? And finally just to make sure they get all they can out of you.99 for purchase protection. I called and canceled the order. I will never order from them again! Went to Amazon cost more initially and tax again was added but with free shipping. In the end I saved $5.00 over purchasing from Sportsmans Guide.SG refused to honor the price I paid for a boat seat thru Amazon, A SG boat seat. Went to Amazon to buy two more it was discontinued, so I went directly to SG Products used:Boat seat Service Value Shipping QualitySportsman's gouge. I am still wondering why i tried them again. Moth to an enticing flame with amnesia of the last misadventure i'd had with them. It took forever to get the detailed invoice will all charges itemized; after you order is is not online, but a paper copt is in the box. Inspect your online order carefully should you, in a weak moment be tempted to do biz with these pirates. There were two line items that made no sense: a california shipping tax and a fuel surcharge. California has no such tax and i called the the shipper, fedex and they had no fuel sucharges. And unless you uncheck the box, they will charge a buck for shipping insurance. Against what? Their own incompetence? Sheesh. They are liars, cheats and fraudsters! Do not support them! Stay away! Tip for consumers:don't Products used:the refund came only after i threatened legal action. free shipping if you join their club and make 100$ purchase Service Value Shipping Returns QualityYou will never get your gift card!it's a scam to get you to open a cc! Nobody speaks good English at the cc company and they hang up on you! I'm done with sportsman's guide! Tip for consumers:Don’t fall for the credit card scams