Vinesse does not send a notification about a wine box coming your way. They charge $138 for 6 bottles, 4 of them you can find them for $13 (brand Layer Cake). I just want my money back but they just provide store credit and they claim I will lose $50 due to transport costs. They are just scammers disguised as a business. I don't know how they are still operating, the owners should be behind bars, it is an illegal operation. Service Value Shipping Returns Quality Date of experience: July 23, 2022This is extremely disappointing! Despite trying to cancel the order immediately after realizing the error, they refused to provide a refund, even though the order has not even been shipped or processed yet. This is not what I expect from a company that claims to offer exceptional customer service. It's frustrating to think that I'm now stuck with an order that I don't want, and I have no way to get my money back. It's a shame that they can't be more understanding and accommodating of their customers' needs. Service Value Shipping Returns Quality Date of experience: December 28, 2023So. I got my first introductory box at 29.95. The next day I get another box. It is not labeled in any way. Lo and behold.its 4 bottles from Vinesse, charging my cc 129.99! Of course I contacted. Customer service advised I put in two orders.and they would only give me in-store credit AFTER I paid to return the 4 bottles. I said that doesn't even make sense. Why would I sign up for a 29.95 box of 12 wines and then order the same day for 4 at 129.95. They are not only a scam company but their wives are cheap. If you Google. You will see that they are 16.00 bottles of wine and discontinued on top of that! Date of experience: January 7, 2023I received my shipment of 6 bottles of wine on Saturday...based on how that wine was packaged and shipped, I will NOT be joining another one of their clubs. The wine came in a 12-bottle sized box, not a 6-bottle box. It did not have extra packing at the top to keep the bottles snug in the box. They were not packed in the normal wine bottle "crates" to keep them safe and from banging against each other. All they had was a bit of bubble wrap loosely, not tightly secured, around them. By the time the box reached me, the bubble wrap was no longer around the bottles and they were clanging and bouncing against each other with nothing keeping them separated. In addition to that, in the middle of summer, Texas, 100+ degree days, summer…there was no ice/dry ice to help keep them cool. The bottles of wine were not just warm…they were literally hot. Now I wonder…how good can those wines be now after being put through that? Shipping Quality Date of experience: July 31, 2023Received an email from the company after I joined for my first shipment, in which all 6 wines were absolutely horrible. They were cheap tasting. Anyway, back to this email I received, I was simply scrolling though reading it and as I swiped it said order sent. Simply by touching a small text box. I immediately emailed to cancel the order. Customer service took 4 days to get back to me to tell me I could refuse the order for a fee, shipping fee, and get store credit. For something I never even wanted. Absolutely horrible wine. Horrible customer service. Click bait company. Tip for consumers:Don’t use it Products used:Wine Service Value Shipping Returns Quality Date of experience: January 4, 2022I ordered a special wine set for Christmas last year. I used my credit card and there was no continue to charge at all. This month I found out they shipped the wine box and charged $163.98 which I never ordered. I contacted this scam company worker and he said I gave an authorized them when I ordered the first time which is not truth. Never ever referral to my friends. Tip for consumers:Do not order wine through this company even one time special gift. It is scam. Products used:Wine Service Value Shipping Returns Quality Date of experience: March 20, 2023I don't think they care about reviews'. I was sent the second case 2 weeks before it should have arrived. I wanted to cancel but the wine came early and they would not send a label to send back. Rude customer service. Service Value Shipping Returns Quality Date of experience: August 16, 2022I sent Vinesse a check to accept their offer of a case for $39.99. Not only did they never send any of their low grade wine, but they used the information on the check, i.e., the routing and account numbers, to electronically debit me through my PayPal account. Vinesse customer service claims to have no information about the transactions, and it does not appear on my PayPal statement. This is a fraudulent operator without any ethics. Tip for consumers:Maybe they don't like me because I have returned their postage paid mail telling them that their wine is lousy so stop inviting me. Products used:None ever arrived. Service Value Shipping Returns Quality Date of experience: May 1, 2023Wish there was a zero star rating. Teaser 8-bottle order of reds had one bottle of which I could only stand to drink half, all others tastes were aired, then spit out, poured down the drain - no kidding here. Noticed all but 1 had identical unlabelled corks, labels (faked?) reading "cellared & bottled" around CA, regardless of country of origin, likely all by Vinesse from bulk dregs of poor vineyards. Several tasted suspiciously the same - thin, bitter, no nose or finish, vicious bite of tannins & =/> 14% alcohol. I could go on but... Also got emails of first order being shipped out immediately but then delivery "delayed" due to shipping problems, taking so long I'd not get them to taste before next order@ full $ would be billed automatically! Called and extended delivery while tasting all bottles - can't cancel membership online, will call to do so. Illegal? Not likely but hope there's justice in Hell for scam artists like these. Tip for consumers:Buy decent wines of known labels at Safeway, take back for credit on other bottle if not happy. Try before you buy. This was the 3rd wine club I've tried - never again. Products used:None Value Shipping Quality Date of experience: January 2, 2022I fell for the first promotional offer, then missed canceling by only 2 days and customer service said "in process". I didn't like getting multiple promotional emails a day even before I'd received the very first shipment. The wines themselves are average. I had my taste buds primed for a Riesling, a favorite of mine. It tasted like a bad Chardonnay. I ended up dumping it. Better off buying by the case locally. I was surprised when customer service called me regarding my experiences and said they would pass my remarks on to marketing, AND offered helpful tips on how to tailor order my wines. I may research better and try a few others. Date of experience: August 28, 2023Only received 6 bottles when I was supposed to receive 6. Company refused to provide the additional 2 bottles that my order indicated. No refunds or satisifaction guarantee here, thats for sure. No variety provided either, expected 6 different wines but only received 3 different. Would not recommend. Stay away. Try one of the many other options Value Date of experience: January 17, 2024Canceled their wines, which are not very good. Problem is they will continue to send you wines and charge your card forcing you to make the trip and pay return shipping with Fedex. They also, don't notify you before they ship so no chance to refuse. They will enroll you without asking into what they call the "Wine Fund" an account which they charge $40 a month and claim it helps support low price wines, which they are not. You don't get this back by the way when you cancel. CR is rude. Tip for consumers:Stay away, they have multiple complaints with the BBB Products used:Wine Service Value Shipping Returns Quality Date of experience: May 20, 2022I found myself ripped off by this company. When I subscribed for it, it says wines would cost 17.99 + shipping + taxes. When I receive my first box, paying 170 USD for 6 bottles of wine, this is one of the wines I got - that I could get locally at the wine store paying only 11.99 USD. Customer service is also super rude! Tip for consumers:If you get the promotion box that you pay basically 7 USD per bottle of wine, that automatically subscribes you to what they say it's only 17.99 + taxes + shipping. What happens is that at the end you pay 170 USD for 6 bottles if you live in Florida. When you check the local wine stores the wine they are sending cost 11.99 USD. So, don't forget to unsubscribe. Customer Service is the most Customer Service I've ever dealt with in the US. Service Value Shipping Quality Date of experience: April 22, 2022I rarely give a bad review but these folks are a total money making scam. I wish I had read some reviews before I signed up. First I had a coupon code they wouldn't honor then they claim they sent out the initial package which I didn't receive then they sent a package on a day I wasn't home and it was delivered anyway and they charged me $165 for six bottles! Their customer service person is haughty and unprofessional. There is no middle ground here. Stay away! Tip for consumers:You get 3 of two kind of wines !! Not diverse Products used:Nothing yet Service Value Shipping Returns Quality Date of experience: June 14, 2022Inactivated my account, which didn't "process" on their end. Only way I found out was PayPal notification immediately contacting them and told them I'm out of the country and won't be able to receive it. Per "policy (not reality)... It takes 5 days to cancel an order. Guess Fedex will send it back and I'll file a dispute with PayPal "Thanks for contacting... Have a nice day!" LOL. PS the first order, nothing special, not great way too expensive for quality and overall experience, schlepping down to pick it up. Nothing better than grocery store products for 2x the price. Tip for consumers:Read the fine print. Don't expect any processing support. Date of experience: November 9, 2022This company charged my credit card unauthorized and when trying to get a cancellation or refund argued with me, and made it very difficult. They do not send out timely emails warning you of a shipment before on arrives and once your card is charged they only want to offer store credit as a refund. I had to complain to a manager for 17 to get anyone to attempt to process a refund. A customer asking for a refund is still a customer Tip for consumers:They do not process refunds/ only offered me store credit for an unauthorized charge. Service Value Shipping Returns Quality Date of experience: February 14, 2023I had a horrible experience with this wine club. I signed up for a promotional shipment then canceled by membership only to receive multiple shipments of wine and charges on credit cards. When I called to inquire I was told they made a mistake and to simply refuse any additional shipments and send back what I received for a refund. After sending back no refund was issued and they claimed I didn't send it back. I provided a tracking number that they said was invalid and when I looked it up saw it was received by Vinesse. I dealt with Bryan who then hung up on me when I asked for a supervisor. Buyer beware. Service Shipping Returns Date of experience: January 27, 2022They got you signed up with an attractive initial offer and used link to the American Airline. If you just signed up, please cancel it asap. The charge for my second shipment was 4 times more than the first one. Should read the reviews. Lessons learned. Tip for consumers:Avoid it! Products used:Wine Service Value Shipping Returns Quality Date of experience: August 19, 2021I joined this wine club at the beginning of December. It took them more than 3 weeks to ship the wine which was terrible. Then, they sent another shipment after I emailed them to cancel my membership and said that I did not contact them in time. I tried chatting with them online but NO ONE answered their chat line even though it was during their business hours. They purposely waiting until the next day to get back to me and then had shipped this terrible wine. HORRIBLE customer service! Do not do business with them. They are not reputable. I will be disputing the charge with my credit card company, contacting the better business bureau and the attorney general of my state. Products used:Terrible wines. Not drinking them. Will throw away. Service Value Shipping Returns Quality Date of experience: December 30, 2021After switching to their 2 bottle program, they send me a letter forcing me to opt out of receiving extra bottles."Do nothing and the special 3 bottle... will be included" in addition to your regular shipment for an extra $49. Products used:Wine Service Value Shipping Quality Date of experience: May 30, 2021Pretty much every single reviewer says "I had no idea I was signing up for recurring purchases." That is pretty much what I wine club is. Also, I'm not sure if other people's experiences were different, but they sent me an email which was absolutely clear about the club schedule and my login/password to access their website. Cancellation was easy - all online, with no calls to a customer service agent desperate to retain you. I signed up for the 3,000 AA miles bonus, which was worth the promotional price, even if the wines are middling. Date of experience: June 2, 2017That said that they shipped too much too often we opened our first bottle last night and it was outstanding. Even made a note to try to find it at Total. If the remaining wine is just as good Vinesse is somewhat vindicated. Date of experience: July 2, 2016I cancelled my membership in June 2018. Yet wines were shipped in July and August for a cancelled membership. There is no notification when the shipment is coming like most E commerce companies do these days. Their Customer support is poor when there is a special offering at additional cost you must opt out instead of opting in. They are completely opposite of most companies. Just not a customer focused company. Date of experience: August 14, 2018LOW-LIFE Company. Bought "sample" offering with option to purchase future offers. Next thing I know is that my credit card is debited and "unordered" wine starts arriving. Shame on them but also shame on me for falling into their trap. I called my credit card company to negate the charge and will refuse shipment. They want me to pay for shipping plus a 15% "restocking charge". This company is redefining the word "sleeze". Date of experience: June 23, 2016After disappointing first batch of wine, I cancelled my membership. Two weeks later, my credit card was charged for another shipment. I tried to stop the shipment, but they don't respond on weekends (charge was applied Friday night). By Monday morning, they couldn't stop shipment, and they want a $40 restocking fee if I refuse or return the wine! Thanks to Bryn J. With his intervention, the entire cost of the shipment was refunded (no restock fee!) after the wine shipment was refused. Therefore, my rating of the company rises to 3 -- too much frustration to give it 4, and the wine itself was unworthy. Date of experience: May 16, 2016