Well where do I begin? Since we have had this service we have had to reboot our cameras every 2 days because they are always going offline. Sometime the notifications don't alarm as programmed. Then our doorbell camera broke 1/18/25. Called company because it needs service. This company wants me to go a play with my breaker box and then play with the doorbell camera before sending a professional. Make it make sense. What is the point of paying for a service. Then have nerve to tell you because you are not on a certain plan you have to pay for the technician to come out. Well i didn't know we was on the WALMART SELF CHECKOUT PKAN. Well next time they show up the the hospital maybe they need to see up their wounds before they get there so the problem doesn't get worse. Because the customer service people told me that is the point of me doing the technician job before they get to me. What is wrong with this company? Tip for consumers:Get dogs best security in the world. Products used:Ring doorbell camera and security camera Service Value Shipping Returns Quality Date of experience: January 19, 2025This system is expensive and it doesn't work well. When I'm out of country I can't access. It's not worthy at all. Do not buy it. Service Value Quality Date of experience: February 5, 2025My cameras had problems and now the alarm is going off constantly so we cannot use the system. For the last month their response to my complaints has been that there are no technicians in the area. They are still billing me! Date of experience: December 1, 2024Stay far away from this broker cause after they persuaded me to invest with them which i did and when it was time to withdraw they would not allow me with my profit after i made profit and also would not allow me withdraw my capital too but thanks to S_P_E_C_T_R_U_M-C_R_S_T I was able to re_cover my fund Service Value Shipping Returns Quality Date of experience: January 1, 2025After numerous phone calls and 10 transfers i was unable to cancel my services and resorted to filing a complaint on BBB. Horrible customer service when trying to cancel their services and i don't have a contract with them. Products used:door bell camera Service Value Returns Quality Date of experience: November 14, 2024They are expensive. They lock you to an impossible to break contract. You have to buy the equipment and that equipment only works with Vivint. If things don't work, you have to pay $99 for tech support to visit and fix (ok if they were cheap but for the price they pay…) Had issues with my garage hub. $99 to fix. Lasted one day. Call tech again $99 to fix. Lasted a day. Called tech support - $99 to fix. Lasted a day. Call tech support, $99 to fix lasted one day. Tried to break contract - have to pay $3000 for equipment that I can't use with any other software but Vivint - Need monthly subscription. Bad deal. Bad business practices. Bad service. But cool looking equipment. Service Value Shipping Returns Quality Date of experience: November 9, 2024They come to my door to offer me a security cameras, and from the first day was having issues with door bell and patio cameras,they send 2 technician's first one say that the one who install the first time the bell did broke a screw of the bell since that the things were getting worse.I had to cancel this service also the customer service is a joke you are not allow to spoke with supervisor,because they say it, you going to hear the same answer for you questions,my experience with this Vivint company is the worse ever y would not recommend to no body. Products used:door bell, spotlight and camera, Service Value Returns Quality Date of experience: October 8, 2024System worked fine until we had a storm and lost power. Then all of a sudden we could not hear the doorbell on our phones, the tech said that that feature was no longer available, now they send you a notification minutes later (little good that does). And it no longer works with our inside doorbell upstairs, they said their system does not work with in-house doorbells, yet it did until the storm. Bit, suprise suprise they have a solution they will sell you. So I have a doorbell that is audible to the person who rings it, to me if I am standing by the door or base station. It is virtually useless. Don't make the mistake I did. Stay with ring, now I know why part of their install was sending the ring doorbell back for a $50 Visa card. Actually it is to handcuff you. Date of experience: July 11, 2024Piece of $#*! company! I paid off my equipment in the first month, which was a lot of money, like 5,000. Now, they are double-changing banks (monthly) and making me prove that I paid. I would not use this company now. Products used:alarm system Service Value Quality Date of experience: June 22, 2024These people will ROB YOU! Do not do business with them! For three years I have been getting billed by vivint. When I called it was always in India and they said I didn't have an account. After years (I'm military and wasnt always around to deal with it) of this I finally got ahold of someone in America and they said since I just canceled my account I couldn't get a refund. $2300 these people have stolen. Go with someone that doesn't out source it's customer service to India. How can I cancel an account you tell me I don't have? Fn thieves! Tip for consumers:They outsource their customer service. Absolutely terrible!! These people do NOT understand English and they stonewall if there's an issue or problem. Especially a billing issue. Products used:Security service Service Value Shipping Returns Quality Date of experience: July 5, 2024If you purchase equipment using the line of credit offered (Citizen's Bank/Merchant Finance), please know that this loan will not be forgiven in the event of your death. This loan will either be passed to your loved ones, or taken from your estate account prior to the end of probate. It has taken 4 weeks for my siblings and I to receive a final answer. In which during this time period, I was provided with confusing/false information and given the run around. The solution I was given was 'to sell your loved one's home at a higher price to compensate for the cost of the loan- Merchant's Finance.' - Be aware of what could happen. My mother passed away unexpectedly, and now my siblings and I are on the hook for the remainder of the loan balance. Products used:My mom purchased a deluxe package for the home security system. Service Value Date of experience: June 18, 2024Young cocky dude comes the our door asking strange questions that set-off alarms for me. He wouldn't stop. I ultimately had to shut the door on him. Several other neighbors report the same thing, and now many of us have had our current doorbell cameras stolen. Date of experience: June 16, 2024I encountered a sales manager to be dishonest. 1. Stating the you have 30 days to cancel ( not true). While dealing with sales people you will more than likely receive documentation on your phone and unable to read. 2. If you have a current system in which you owe money they will tell you that they will buy out. If you do not have this in writing the sales people will deny that they told you this and now you will be stuck with a new equipment bill and Service from Vivint and your current serices. Service Value Quality Date of experience: July 7, 2024I am giving them a 1* because I am so frustrated with the customer service, the customer handling and the fact that something so important as a smoke detector protection not being shipped overnight to me is ridiculous. Okay, you all ship through DHL...who the hell uses them anymore anyway! We received a new smoke detector in our home not even a year ago and recently it was going off due to false alarms. All through the day, the night, such a frustrating time. My husband called them only to be told to change the batteries. What! We already did that anyway but really, change the batteries? Shaking our heads! We did that, it did not resolve the issue, the next night while I was out of town and he was at work, my daughter home by herself, it goes off again, she is terrified. Calls me and now I'm worried thinking the worst only to be don't it was a false alarm. They dispatcher says to bypass the freezer panel...it may be too cold in the house. What! That's the total opposite of a fire alarm but okay, we did that. Now it has been 13 days without a smoke detector and anything could happen. I called this morning, 8/12/24 and the representative gives me the tracking number again and still "enroute" since 7/30/24. I asked to speak to a Supervisor and was told there is no Supervisor there right now and that was it... no further explanation or anything. I asked when will a Supervisor be in and was then told that she doesn't know. She offered to get my number and call me back "if" a supervisor is located today.WTH! I wish I could tell my neighbors not to use them because I had to give a young guy a bottle of water in my neighborhood on Saturday that was sweating and said he had to be there until 9pm because he had a quota. They charge an arm and a let for this equipment only for it to be outdated in a couple of years and when it does not work, you have to be out of service until it "finally" gets here! This is ridiculous to me and there's no one to talk to to fix it. My equipment should have been over nighted to me, no excuse! DO NOT BUY INTO VIVINT...I DON'T CARE WHAT THEY ARE SELLING YOU. YOU WILL REGRET IT! Service Value Shipping Returns Quality Date of experience: August 12, 2024Shame on me for falling for high pressure tactics disguised as friendly banter. Played me well. Said i qualified for free system, which was, of course, not true. Said installation might take few days, but installers came within minutes and did sloppy job. Finally realized they were waiting up the street so I would not have time to come to my senses which I did next day. I cancelled during cancel period. When they ask for Yes or No - say Maybe and do some research. Products used:outdoor cameras, door alarms, glass breakage monitor, thermostat, smoke detectors Date of experience: August 3, 2023Since installing less than three weeks ago we've had multiple camera issues with going offline. No communication between the controller and the devices. Now we've lost control/access to our thermostat. It is locked out. Service is just as sad. We were told that we would have a tech on site between 4 and 8 today. No show No call. They will be removing the system. Value Shipping Returns Quality Date of experience: October 2, 2023If I could give it no starts I would. I have 4 cameras and only 2 of them work properly. They charge me a monitor fee, but when i called about my cameras not working i was told my monitor had been suspended due to none payment but they had just took over $240 out my account without my permission or notified my about them taking the money out my account. Long story short say yourself time and money by not dealing with this company at all! Now I see why this company has been sued! Service Value Shipping Returns Quality Date of experience: February 27, 2024Make oral agreements and then stick you with contract. Do not do business with them. Madden is one of thier best liars. Actually lied and delayed repairs until we asked for equipment to be removed. Called company, said they would remove and end contract. Another misrepresented statement, being billed for wrong equipment, service im suppose to be able to cancel at any time but not for 6 years. Never fixed equipment. Don't get involved, let my pain guide you. Tip for consumers:Most unethical company ever. Salesmen even looks like an honest guy, biggest con man out there. Madden was his name, and misrepresenting is the game. Products used:Taking it to court Service Value Shipping Returns Quality Date of experience: August 1, 2023Nothing worked in our three years with them. Not one attempt to rectify any issues we had. Salesman was very nice but every second he talked was a lie. Beware of this company they are definitely a scam. We are looking into legal action as of now. Date of experience: May 31, 2022Our sales rep, Chris Miller, was deceitful from the start. He told us we had 7 days to cancel but in the fine print wrote we had 3 so we were screwed and left paying over $100/month for this system. It is not FREE it is just financed out over 5 years. Getting on the phone with corporate was a horrible experience, no one helps, they just toss you from operator to operator. Horrible experience and we won't be using them in the future or recommending them to anyone because of the awful customer service and deceit. Tip for consumers:This is NOT what it claims to be- they are good at spinning it. Sure they may have a good product but it’s one of the most expensive out there and their customer service sucks. Products used:Doorbell, garage camera, glass break sensor, smoke alarms, water sensor, door sensors Service Value Returns Quality Date of experience: September 1, 2023They add fraud charges every couple of months saying you had a tech come install more cameras and upgrades which never happened. They hit us with an extra three thousand dollars + this month with a twelve day time window to dispute the fact, NO ONE CAME. Nor did we ask for upgrades or extra cameras to both of our homes! This isn't the first time I've had to babysit them! They have done this five times! Had I not caught this extravagant amount this time! I would not be eating this month! Nor would any of my bills be paid! Run! Do not walk from this scam of a company. Its constant I am disputing bills that are added for fraud charges. When NO one comes, and you don't ask and it gets constantly added to your account on purpose, THATS a fraud charge. Date of experience: November 25, 2023I bought a house that already had a Vivint security system installed. I was hesitant about activation, since I never heard of the company. The salesperson offered me a 14 day free trial, so I signed up. On the fist day I noticed my credit card was charged - strike one I was walked through setup over text message - strike two (remember I had no previous knowledge or context of this company and I am supposed to fully understand the system after 5 text messages) I tried calling customer service and was transferred 7 times - strike 3 Thus I cancelled the service after 1 day. No refund yet. Tip for consumers:Avoid this company like the plagued Products used:None Service Value Shipping Returns Quality Date of experience: December 29, 2021Have been on the phone for hours trying to cancel a trial I got talked into. Found out it was only my doors being monitored and said I didn't want the system at activation and they talked me into the trial. Now Harley won't text me back. Terrible company, terrible customer service. Use anyone else. Have used other security companies for many years and they were all better. Still on hold. Picture is of my third phone call that I'm still on hold on. Tip for consumers:I’ve never been this disrespected by a company.They are wasting my whole morning I could be with my kids. Should have been a 5 minute phone call. Harley won’t text back, but he was super responsive for set up. Products used:None, so trying to cancel. Service Value Returns Quality Date of experience: August 14, 2023If you enjoy paying for equipment and service that doesn't work then you will love this company. I was reluctant to sign a contract that stated I had to pay for the equipment no matter what but a friend told us how happy they were with Vivint so I rolled the dice on it. That is a gamble that did not pay off. We have had issues with our cameras since the day they were installed, for a year now and it has been well documented. Back and forth with customer service for a year only to have them tell me "we can send a technician to fix the issue for $99." Excuse me? Your equipment has never worked properly right out of the gate and not only am I paying for that equipment and service but I also get to pay for a technician to come out and fix it? It's unreal. Absolute garbage company and I would recommend NOT getting their service. Products used:Outside cameras, doorbell cam, door sensor Date of experience: October 17, 2023I've had three aborted service experiences ina row which despite repeated requests to have the reps call me 45 minutes call in advance of them arriving on site as I live 30 minutes away from the property. And I've had three no shows in a row. In each case they claim they went to the site and waited for me despite my having proof that they never came (their own cameras, and numerous texts and calls to the reps. I've got photo proof that they never called me or texted me after numerous numerous attempts. One of the reps claimed they did the work and marked the record as "job completed". I've told them if this happens one more time, I will terminate the service and demand my money back. If they refuse, I will take them to small claims court with my proof. I recommend you stay clear of this company. Tip for consumers:It’s one thing to not show up and another to try to cover your untruths. Products used:Three cameras plus an addition camera I was supposed to have installed today. Service Date of experience: September 19, 2023