I'm so lucky I was able to recover my funds after sending money to a wrong wallet adress, I thought all hope was until I read here about GLOBAL EMERGENCY RECUPERATION AGENCY they took on my case and I was able to get a refund... if you need help with similar issue contact them via their website - www0999.io Date of experience: January 15, 2025I ordered an adult medium red coat with a black faux fur collar. It just arrived. The sleeves are too short and too tight, especially under the arms. There are strings hanging off the bottom. The collar is uneven. The waist tie has only one loop, in the back, so if the coat is not tied, it hangs way down. It looks cheap and amateur. This is my lesson learned to always check reviews before I order online. Tip for consumers:Do not purchase from this company Products used:None Service Value Shipping Returns Quality Date of experience: December 9, 2022Bought ten items from berrylook & none of them were the same as what supposedly posted on their site. The qualities of the clothes are so cheap & didn't even bother to try it on. I can't even call them because their phone number is not even working. All of the clothes came from China, I have to ship it back and that cost me $95.00. Don't waste your money. If I could give them zero star, I definitely would. Tip for consumers:Don't be fooled by their reviews, it's a hoax. Products used:None, returned the whole items. Service Value Returns Quality Date of experience: November 22, 2022I ordered a winter coat and it arrived much later than the expected date. It was wrong color and obviously made in a sweat shop in China because of such poor quality. I tried to make contact to see how to return it, left a message and was never contacted back. I regret not reading reviews first and warn y'all to not make the same mistake. So ultimately I am out $60 and can only donate this jacket to charity. Tip for consumers:Don't buy from Berry look! Products used:None Service Value Shipping Returns Quality Date of experience: December 7, 2022I was super excited to shop from this store. They seemed to have beautiful and fashionable items. I have been shopping with Shein and Aliexpress and I have been very happy with my experience with them. But BERRYLOOK?! Terrible! Don't buy from them! Stay away. They will send you wrong color or items but when you request for return or exchange. You are going to wait forever. They will never respond to you. They are scammer! They just want you to buy from them and not extend any sort of customer service after. They claim in their site for an Exchange/Return Policy. Well, guess what that completely B S! Don't bother there are so many legitimate and honest shopping sites that carry same products like them. Look around! Tip for consumers:Do not bother. Don’t get fooled by how beautiful items they sell. They are just going to scam you and take your money whether or not you are happy with your purchase Products used:Well I have to keep everything that I bought since they never responded despite many attempts to reach out to them. I needed to return two of the coats coz they sent me wrong ones! Shipping Date of experience: October 2, 2022I rarely write reviews, and this is not one either. This is a warning. Berrylook charged me for 5 blouses, and I only ordered 2. They never properly responded to this error. I sent the blouses back and never received a refund. I must mention the blouses they sent was not what I ordered. In addition, when I made the initial purchase, I took a screenshot of my items in the cart, which amounted to about $53.00 somehow they charged my debit card $100.00. I have never experienced anything like this as a consumer. DO NOT ORDER FROM BERRYLOOK. The items on their website are deceptive, and the Company as legit as it appears is operating under a false pretense. Date of experience: October 22, 2022I ordered a winter white coat. The material is of very poor quality. Of course, the price should have been my warning. I ordered only one item because I was concerned about the quality of the item at that price point. I would like to return the item. However, there are no return instructions included in the package, so I've reached out to the company by email. I DO NOT recommend purchasing from this company. Date of experience: February 7, 2023Surprise at how someone could give this sort of fabrics, fitting, and sewing up to 2 star. The worst is labeling and selling petite size as XL. No way to return once you receive the junk and no refund. Seller is in China! I wasted over $80 buying this wrags! Better be warned! Tip for consumers:The review are fake and deceitful. Products used:Jackets Service Value Shipping Returns Quality Date of experience: October 26, 2022This company is a scam! I order a jacket n its beyond horrible. Its nothing like the picture. Its so poorly made, i have no words how bad. I would never order again! Still waitng for a reply for my money back & nothing. Stay away! Wish I could give it a 0 and not a 1 Products used:No horrible , need to return n no answer Service Value Shipping Returns Quality Date of experience: January 17, 2023They won't comply with refunds at all spent $300+ on 5x clothing for a friend and these were equal to a size small in regular clothing. I wear an Xlg and they were half of one of my shirts. Returned all! Refused refunds. Coming from China. Credit card company cant do anything. Tip for consumers:Don't purchase from this company. Large size shop mall stores way more reliable. Products used:womens clothing. took several weeks to arrive. all in multiple separate packages. NO REFUNDS Service Value Shipping Returns Date of experience: February 1, 2023DO NOT BUY FROM BERRYLOOK. Their website says that they accept returns, but they don't. I wrote 4 emails asking for their address to return the goods. They either ignored my emails or refused to supply the return address. Then when the 30 day period clicked over, they said that they would not accept the return anyway. All of my emails asking for the return address were sent within the 30 day warranty period. How could I return the goods if they won't supply a return address? This practice demonstrates their blatant disregard for NZ law. Tip for consumers:DO NOT BUY FROM BERRYLOOK Products used:None Service Value Shipping Returns Quality Date of experience: December 14, 2022Berrylook.com are thieves and liars. They say they will send your items then they take forever to get it to you, then they send the wrong item and size. They want to give you very little money back and then they say if we will take very little money they will let you keep the item and its not even the right item or size who would want to do that. They just want to steal your money please do not order from them because you will not get what you want and please block them from your sites. Tip for consumers:Please do not order from them you will just lose your money. I would show my re eipt but don't know how to do it. Products used:Jackets Service Value Shipping Returns Quality Date of experience: March 12, 2023DO NOT BUY FROM BERRYLOOK! Everything you get from them not only takes forever to get to you, but NONE of it is what they show advertised. NONE. The green peacoat looking jacket, it's like a piece of fabric barely sewn but with a couple added buttons. There's not even lining in it like their picture. The cute shoes with the tassels on the side, the soles are completely different and again the fabric to these shoes are cheap! Nothing like their picture. I ordered a small hoodie, I got a gigantic sweater with a zipper and not even close to the design I picked. The socks were poorly made and were way too small. Wasted money. Terrible products. Tip for consumers:Read reviews prior to purchasing anything online. Products used:I couldn't used anything I bought from them. I would give no stars if I could. Service Value Shipping Returns Quality Date of experience: January 5, 2023Poor quality, smaller than usual sizing, customer service, returns and refunds are non existent. Don't ever buy the lousy products from this rip off company. Gaps in stitching, as in photo, zips break on first use. No satisfaction for products or service. Date of experience: September 18, 2019I ordered boots for my daughter, was to be a Christmas present. Never came till January, over a month late. Could not believe how cheap they look. Very poor quality, will not order anything again from this company. Nothing but junk,... Date of experience: January 4, 2020Paid $32 for boots. Received 6 weeks after shipping. Pulled on shoe laces to tie them and both boots had eyelets pop off. Can wear boots without shoelaces I requested replacement of boots or full refund. Berry look offering me $18 in store voucher. Not acceptable at all. Date of experience: October 31, 2019I ordered a few things for myself and my daughter. Two jackets for her and a blouse and dress for myself. My daughter normally wears a small or medium and I wear a 1x. I ordered larger on both items (as I do that often for the "just in case"). Her 2 jackets were very small. On one the sleeves were so short, they wouldn't even fit my 10 year niece. The blouse and dress I ordered for myself were given to my daughter. I could not even get them on my arms. I misread somewhere thinking it was an American company and it is not. I believe they are our of Hong Kong. Just beware what you order. I cannot get anywhere on trying to do a return so I just lost on over $100. VERY DISAPPOINTING! Tip for consumers:Items run VERY SMALL Products used:Jackets, blouse, dress Service Value Shipping Returns Date of experience: January 29, 2023Has anyone ever seen straps like this? Obviously they don't work and are useless! They took a month to get here too! After reading all the reviews I know I'm out $35 and will just throw them in the trash! Date of experience: June 7, 2019I would give zero stars if possible! The items I ordered took months to come in... apparently because they're coming from China. The items were of poor quality (reminds me of super cheap flip flops... the kind that could break in half) and looked nothing like the website advertised! Unless you're willing to pay for return shipping to China, you may as well forget about getting a full refund! My original order was $169, but I ended up settling for a $34 refund. Ugh! Stay far away from this company! Date of experience: August 20, 2020Do NOT buy off this website, absolute scam artists... order doesn't arrive for months & then completely different size, colour & style... absolutely no after sale service only offering a voucher, as if you would want to order more rags off this website. Stay well clear & keep your money. Impossible to get s refund as by their own admission too expensive to return. Date of experience: July 4, 2020Took a long time to receive. All items were at least 3 sizes to small even after I ordered using their sizing chart. Paper is heavier than the fabric they used! Items look nothing like what was pictured. I spent $70. Regret it! See pic you can see my fingers they the fabric Date of experience: May 3, 2020So I waited two months for what was described as a wool winter coat for my daughter. The material is terrible and looks like something for a show or trick or treat. Save your money because the first thing my 15 year old said was. I will dress up like the little prince with that jacket. Yes it is a jacket, I honestly could have found her something better at a second hand store. That age old saying. If it seems to good to be true. It is. Don't buy clothes online unless you know the brand, and the quality. I am probably donating this to the local theater company, who just happens to be running the show the Little Prince. Tip for consumers:The clothes look nothing like the site..click on. To Calvin kline, nine west or limited. You will do much better and less of a headache, especially waiting two months for junk. Products used:None, I would maybe use this for a cat bed. Service Value Shipping Returns Quality Date of experience: January 18, 2022I brought 3 coats in size 3x none of them fit! I wear a 1x so I am stuck with because they cost too to send back! They came to 129.00 and 60.00 to send back! Will have to sale them to friends! Not good quality Tip for consumers:Run to small !! Products used:Coats run too small if you wear a 1x you need a 6x sad I will never buy from this company and will tell my friends Date of experience: November 18, 2022I ordered few things from this Website and they delivered those products within 3 days time. The product quality is too good. I had a great experience with Berrylook.com, they are just awesome. Customer support need to be good enough, though they reply within 24 hours of time. Highly recommend this awesome website to purchase fashion clothes. Date of experience: October 21, 2018Although promo codes for regular orders are rare, inventory often runs out, and refunds are not given, the quality for these low-priced dresses is excellent compared to other cheap clothing offered from China. Date of experience: July 16, 2019