Can I give -stars Absolutely the WORST online shopping experience I've ever had! Products are deceiving. Buyer beware! There is NO customer service. Impossible to receive return labels for items that are returnable and they will not accept returns without their label. Want a headache, want to waste your time and money? Then you should definitely shop here! Extremely disappointed BTR! And im telling everyone! Tip for consumers:You can not return. You can not have communication. Products used:Dress Service Value Shipping Returns Quality Date of experience: November 7, 2022I purchased a bottle of Nars foundation and what I received was disgusting filthy and very obviously used. Customer service was non existent, my three emails informing them of the issue were ignored so had no choice but to open a case with PayPal to request a refund. I will never deal with BTR again. Service Value Shipping Returns Quality Date of experience: September 21, 2022From what was a great place to get discounted name brand merchandise to a company that tried to fulfill 20% of it's orders & couldn't, it's over. The days of deep discounts are long gone ( I always paid with PayPal & filed many a case to recoup money for items that didn't get delivered) It's now reduced to selling Amazon brands at elevated values and prices, ridiculous. It seems whoever is running it now figured they should benefit from the wholesale prices they get merch at instead of passing it along to consumers. Don't waste your time or one dollar on BTR, the old lady has sung! Date of experience: October 23, 2020Purchased items which were wrong size, company is refusing to provide an exchange or store credit. BTR were contacted within 24 hours, product in original condition with tags, extremely dissatisfied with level if service. In order to protect future customer I will share my experience and esclate, however I'm still hopeful the company will do the right thing! Service Value Shipping Returns Quality Date of experience: November 27, 2021Items ordered are now 100 days past due, I have had zero contact from the store and its nearly impossible to get in contact with them. Once you do its a live chat and all they offer is piss poor excuses, with fake new delivery dates. Dont buy from them! Date of experience: July 1, 2020I ordered an XL men's sweat shirt received youth XL. Trying to get a return label for over a month. They first say it will come in 24 to 72 hours. Live chat says they will look into, gives me the run around and then says not giving return labels because courier issues. Like couriers are preventing them from sending an email with a return label. Date of experience: May 20, 2020On June 21st I ordered a bracelet from them, it's now August and I used their"live" chat to find out it was delayed at their overseas shipper so it will be a month before it even gets to them. What? Their "ive chat" is a joke, it took 10 minutes to get an agent and they quit responding after my second question. Don't order from them unless you don't care if you get the product, and don't mind paying for nothing. Date of experience: August 4, 2020I order 3 pairs of sunglasses from them in early March. My credit card was immediately charged even though I didn't receive anything until more than a month later. Most stores I order from don't charge until your item ships. I got 2 pairs sent but now it is June 23 and I still haven't received the third pair. I have contacted customer support and receive a generic answer, no concern for my concerns, and no worries about keeping me as a customer. They are selling products that aren't even available. How long am I supposed to wait? It's now summer and I ordered the glasses in winter. I'm furious with their service and don't recommend anyone using their website. Date of experience: June 23, 2020I had a credit of over 100$ in my account for a couple of months and recently i wanted to make a purchased, its gone they erased all my purchases and credit and when i call they say that my purchase was done in 2016 with the recent buyers but i do have proof that it was in 2019. They are frauds, be careful! Date of experience: August 20, 2020I placed an order on April 14th... this is now July 28th. No word on anything at all... have sent 3 requests for a refund to my visa... again no response. Will NEVER make another purchase from this company. Date of experience: July 28, 2020Ordered Dolli Peacock bag on 03/06/20 for $163.99. Have not received this item and have no way to contact them accept the "chat" that does not make sense. They deleted my order recently and on "chat" claim that website is under maintenance ( but it is not). I do not know what to do. HELP! Date of experience: July 16, 2020I have orders that I had placed on May 21rst and since then no follow-up, nothing but poor excuses and lame reasoning on what is happening. I have dealt with Touch of Modern, GILT, and eBay when issues where arising, and these businesses are professional and resolved the problems. BTR does nothing but looks for excuses. Never buy from them Date of experience: July 28, 2020I have purchased some items well over a month ago. Two have just now shipped, haven't rec'd one single thing! They also take their money out of your account as soon as the order is placed. Nobody else does this, you're not charged until it ships. I've learned the hard way, but no more. Date of experience: April 17, 2010Awful experience! Deceptive portrayal of products and the worst customer service. I have wasted way too much time trying to get my $300 refund - they simply don't return my calls or emails. I've filed a complaint with the Better Business Bureau. Do yourself a favor and shop elsewhere - this place is sleazy. Date of experience: July 17, 2014Can't believe this site! How can they get away with selling fakes! Just realized I purchased a fake handbag from them. Very disappointed! And when you contact them to solve this problem the customer service department doesn't respond! Date of experience: February 6, 2014Absolutely terrible... I have given these guys too many chances. Wrong colors, order no where near that as described (order cotton get shipped poly), and lately inability to ship or provide customer service at even that of a fast food level. My order was "shipped" 3 weeks ago, but has yet to be given to Canada Post, with multiple calls to customer service and being laughed at during to today's call shows this company is nothing but a sub "Micky Mouse" organization. Most items are the exact available at your local Winners for the same cost, but without the shipping charge, which makes me believe they source the same supplier. With so many of the exact negative reviews around various websites, you guys need to get your s#$% together. Customer service is a joke, products are not as described (many laws to help consumers in this by the way)... Please do not respond with "we strive" BS... because you have never tried to fix these issue! Date of experience: May 29, 2014Total rip off, poor quality product, "0" customer service, when returned was never credited back to my account! Glad its caught up to them, lesson learned! Tip for consumers:Don't ever use them if they actually survive this..... Products used:Nothing, fit watch was shipped with no charger so wasn't usable, customer service advised it was not a charger type watch, worked on battery. When provided the pics of the watch instructions referring to the charger, was advised to return product at my cost, When returned it was never credited back to my account, yet Canada Post confirmed it was signed for by BTR. Total absolute rip off! Service Value Shipping Returns Quality Date of experience: November 15, 2020I just want to caution everyone that the products sold by BTR are 'seconds', meaning there is something wrong with the quality preventing it from being sold properly. Everything is either damaged, mis-sized, or bad quality (punctured, torn frayed etc). Refunds are impossible to receive, even when they ship you an empty bag. Discount shipping frequently lost or delayed, and customer service is rude and ill-equipped to assist. Flush your money down the toilet -it will be more satisfying than shopping with this company Date of experience: June 2, 2015I have ordered a lot of items from Beyond the Rack some were amazing deals and I would have loved to order more but by the time you receive the item the other ones you would like to order are no longer offered. I am a bit upset with them as I ordered something mid November with a delivery date Dec 10 through 12 (or possibly the 14) well it now shows shipped Dec 10 with Ontrac and Ontrac still doesn't show anything.? Really and here it has been 11 days already. Tried calling but after 8 minutes on hold I hang up. Also another item I ordered was to be delivered Sat. Showed Thursday it was only 50 minutes away now it's in a town 3 hours away. Go figure. I will not be using for Christmas gifts again. (Well I guess they have 3 more days but it's not looking good) Date of experience: December 21, 2015I had been ordering from BTR for over 2 years, but honestly I have completely given up because time after time the clothes were cheap, made in china and all wrinkled or damaged, and always packaged poorly. Not to mention they sent the wrong colour for several items, another time i did not ever receive the item and then was told I would never be able to 'claim' that again on future orders, as if I stole my own package! They mark everything up so ridiculously high so the discount they offer looks like a deal, it's all lies. 95% of the products are cheap junk manufactured in China. Beware of this site. Date of experience: May 26, 2014Was told my credit (which magically disappeared 2 weeks ago) would show up in my account by end of business today... after 3 pushed deadlines and follow up calls... SURPRISE - still not there. Its one star only because I had to click something to post. I would rate this co 0/5 Date of experience: September 23, 2016Hi... placed an order over two months ago, just two rings... Waited until expected delivery day... Nothing. Searched online for complaints... Gone into bankruptcy protection. Does anyone know if MasterCard or visa have protection for us in this? Headed to phone now to find out. Date of experience: April 29, 2016Ordered 2 marching bedding sets for my girls beach themed bedroom, one was delivered and the other we waited for 6 months for. After several emails and countless promises it never showed up. Now we have a bedroom with only one quilt set. They are miserable to deal with. Frauds. Their site should be shut down. Don't waste your time and money. Learn from the hardships of those of us posting reviews. Date of experience: August 19, 2016I'm hooked to this site! Duty free shopping for Canadians, great selection and awesome deals :) you have a year to return items if not used so there is no worries of being stuck with an item you hate. When you purchase items you get a shipping pass so if you want to add more items the next day they don't charge shipping again. Their customer service is great. I had a few questions and they answered me right away! Definitely worth checking out. Date of experience: March 16, 2015Items tend to be good, for the most part, but I received a burberry polo that appeared to have some discolouration along the front. I do not know where BTR receives it's stock, but I would not be surprised if it was factory seconds or damaged stock. I attempted to purchase a shirt previously and after paying was told that the item was out of stock and given a $10 credit apology. The biggest issue with BTR would be their shipping services. Very long wait times and irregular use of carriers. Its worth checking out for possible good deals, but I would recommend examining your purchases carefully. Could be hit to miss. Date of experience: January 14, 2016