These were $100, and broke within a year. Customer Service said - we are not responsible, the manufacturere is and the business where you bought them. A perfect way to sell a cheap product, charge a lot of money, and never be held accountable. I would not buy from them again. Service Value Shipping Returns Quality Date of experience: September 25, 2024I have purchased a very cute oil diffuser for my office and it stopped working within days. I contacted the warranty company that was listed on the product user guide, and they replied after a week or so that they do not have this item in stock. It was too late to return it to the store, so I asked for the refund thinking that the new one will break as well. I never heard back from them. Very disappointed with the quality and the way the warranty situation was handled. So, I will advise against purchasing anything made by this company because they do not back up their quality. Tip for consumers:No Products used:Oil diffuser Service Value Returns Quality Date of experience: July 18, 2024No way to verify my return or even my gift card balance. Website borders on nonfunctional. Effectively absconded with my $100 gift card. No refund. No recourse! Told me to contact US Postal Service to verify my return. Yeah, right! Tip for consumers:Brookstone deserves to go out of service. Products used:Electric shaver Date of experience: July 17, 2024False advertisement. Poor customer support. Even though this is due to brookstone negligence, I have to pay the return shipping costs. Still waiting on my remaining refund. Original purchase date of 4/30/21.5-8 business days my@$$. Tip for consumers:Search elsewhere. Service Value Shipping Returns Date of experience: June 5, 2021Purchased a small electronic item at the PDX Hudson news store (wireless connector). The product is fine (never opened) but the company or companies overseeing customer service for the bankrupt Brookstone have been stonewalling on a return now over a month an a half, on a 60 day return policy still applicable. Now they say the item was not returnable in the first place since it falls under their Covid caution rules. This was never mentioned in my first return request when they simply asked for proof of purchase and receipt copies, which ate up 6 weeks of hassle. Buyer beware of Brookstone or Hudson Group which sells their devices in airports. They are not reputable. Tip for consumers:Beware purchases at Hudson airport stores representing Brookstone products. Products used:Tried to return unwanted product. Service Returns Date of experience: May 12, 2022I received a $150 gift card. Nice gesture but wish it was for another company. The products on this site are completely overpriced. I finally found something I could spend the gift card on. When I went to check out the delivery fees were 25% of the total charge! I could have ordered something for 50% less on Amazon and had it delivered for free. There is a reason they closed al of their stores. When I asked if the gift card could be returned of course the answer was no. Can you help with excessive delivery charges? No! Nothing worth buying here and certainly not at the prices they have these items listed for. Stay away! Products used:audio speaker Service Value Shipping Returns Date of experience: January 4, 2024Bought a $5000+ massage chair from this lousy company plus paid hundreds more for the extended warranty only to be told a year and a half later when the chair is having issues, the company filed bankruptcy and my warranty is no longer valid and on top of that it's a store brand chair they didn't have the business knowledge enough to patent their products so you can't even purchase parts what a horrible way to treat customers and from the looks of it this is something this company does often to release themselves from warranties and other financial obligations Service Value Shipping Returns Quality Date of experience: January 27, 2022Yesterday, I discovered that the two gift cards worth almost $200 are no longer valid. Surprisingly enough and unbeknownst to their customer's, Brookstone filed for Bankruptcy, closed their stores and re-opened approximately two months later but wiped their hands of all outstanding gift cards—what a MESS! Not recommended! Products used:Gift cards that are not being honored. Service Date of experience: November 30, 2021Have a land and sea rover I purchased the grandsons. Seems that Crookstone no longer supports the app so any owners are SOL as the device won't work without it. The "current" Crook-stone owners state via the customer support line …"our developers are working on getting an app"…. Don't hold your breath! Avoid this place and boycott purchasing from them! Date of experience: July 22, 2021I bought a massage seat topper about 4 years ago, only used about 12 times. I took is out the box 1 day and it didn't work, I tried everything. I called customer service, and they said I did not buy it from them. I bought it from Brookstone. Com. I have the email and the shipping order from the box. She then tells me there is nothing they can do because they do not make them, Brookstone is only the licensing company. I would have to call the manufacturer. I said okay give me the number. She said they have over 1,000 manufacturers and could not advise who to call. I said "wow", way to stand behind your product. She said " you're welcome" and hung up. I will never buy another Brookstone product. Date of experience: November 4, 2022I emailed them about an order with a warranty I purchased for a wireless massager that won't charge about a year later. Their reply was some beloni about filing for bankruptcy, and therefore, they can't honor it and they haven't even kept a record of my order. That is not a good excuse, because a lot of companies are sold. This does not justify stealing warranty money. They will not even refund for the warranty itself. Never make the mistake of buying their products. Tip for consumers:I emailed them about an order with a warranty I purchased for a wireless massager that won't charge about a year later. Their reply was some beloni about filing for bankruptcy, and therefore, they can't honor it and they haven't even kept a record of my order. That is not a good excuse, because a lot of companies are sold. This does not justify stealing warranty money. They will not even refund for the warranty itself. Never make the mistake of buying their products. Products used:Hand held wireless massager Service Value Shipping Returns Quality Date of experience: July 7, 2022I bought a $250 Electric Blanket branded as Brookstone. Brookstone went into bankruptcy several years ago and is no longer honoring warranties. London Lux, the manufacturer, has gone out of business. I have a 5-year warranty and no way to get the blanket replaced or fixed. This is very bad business and I will never buy another Brookstone product or shop at their on-line stores. They don't honor their warranties or stand behind what they sell! BUYER BEWARE - Buy from a honest and reputable business! Tip for consumers:Buyer Beware - They do not honor their warranty!!! Products used:Electric Blanket Service Value Shipping Returns Quality Date of experience: October 10, 2023Brookstone is the worst company I've ever had dealings with. I bought a Brookstone king size electric blanket towards the end of winter 2023. I didn't use it until it started getting cold fall/winter 2023. Within a month it quit working. No reason for it to stop. I woke up in the middle of the night very cold and saw it was off and wouldn't turn on. I checked the other side and it wouldn't work either. I contacted Brookstone and was told too bad too sad. They wouldn't do anything and told me the warranty company went out of business. Obviously it was some type of defect for the whole blanket to stop working but they didn't care and refused any type of help. I couldn't believe it! Most companies want to keep their customers happy and coming back. Not Brookstone. I paid a good amount of money for this blanket even though it was marked down. So I have a blanket that's worthless to me. Products used:Brookstone king size electric blanket Service Value Returns Quality Date of experience: December 4, 2023I submitted a request for service for my noise canceling headphones on June 17. I received a reply that a ticket was opened and it would be addressed in the order received. I have not received any further response. I have sent follow up messages asking for a response. I have now sent another message. This is five months since my original request. They must have a huge number of service requests since it has been five months and my original request has still not been addressed. Date of experience: November 26, 2020Zero customer support. I contacted them 2 months ago about a warranty to repair an item that wore out. After 1 month, I asked them again. Still nothing. As expensive as their products are, I expected at least some level of customer care. They offer absolutely nothing. Tip for consumers:Don’t expect any customer service. Service Value Shipping Returns Quality Date of experience: August 17, 2020I purchased a heat massager for legs fir my husband for Christmas. After opening on Christmas he called his Dr to make sure he could use it. His Dr did not recommend he use it because of his HBP. Well, unfortunately the next day we both showed symptoms of Covid and tested positive. My husband was hospitalized I recovered at home. We are just getting around now so I called Brookstone several times to speak to a supervisor. I was told no returns after 30 days. I explained that we were sick, my husband was in hospital they still said no. They told me to contact the vendor, ReAthlete. I did and received the same answer, no returns after 30 days. We are retirees in a fixed inches, and these are unprecedented times ( Covid) How can burn cinpanies be so unfeeling and cold. I will NEVER buy anything from Brookstone again. Oh and they get one star only because they will not let me submit with no stars. Service Value Shipping Returns Quality Date of experience: January 22, 2021Hudson shop at BOS airport sold me Brookstone Double Comfort inflatable neck pillow (*******). I would have been more satisfied with throwing $18.05 in trash can. 1. I have no idea what square part is on pillow. In airports customers throw wasteful hard plastic away to avoid taking up room. 2. Air valves DO NOT auto close. Air will not stay in fully deflated, immediately loses air even when pinching bottom of valve closed. 3. Website to their products does not work well, just annoying ad keeps popping up, search shows dog carrier under neck pillow search plus all other products. The reason I purchased inflatable pillow type was because the one I've had for years (has auto close valve) was leaking and I dislike wasting valuable luggage space. I DO NOT RECOMMEND PRODUCT Had I the luxury of time to google reviews of this company I would not have purchased from company. Seriously, who has tons of spare time, phone battery to research. Going to Amazon to get better product. Thanks Brookstone for wasting pensioner's money. Products used:Brookstone inflatable pillow double comfort Value Quality Date of experience: May 19, 2023My order was verified to be sent to someone else. They will not refund my money or send me my product. DESPITE UPS PROOF I DO NOT HAVE IT. It has been a month and nobody can help me. This company is an absolute scam. Please do not order from them. Tip for consumers:This company is a scam. Products used:None. They won’t send me the $#*! I paid for. Service Value Shipping Returns Quality Date of experience: September 19, 2023Bad products. Poor quality. Even worse, zero support. Company might be one of the worst out there. Picture attached is of my $300 unusable eye sore with an extended warranty I couldn't redeem. Never again. Stay away from Brookstone! Date of experience: August 24, 2020Sent wrong product. After 11 days of me calling and emailing with minimal response the best they can do is to say I can bring it myself to UPS 10 miles away during my work day to return their mistake. And then they will send me what I ordered. And when I asked what kind of adjustment they would make for my time, trouble, their mistake, and it resulting in the order taking an extra at least two weeks after the first one to be made right they offer me a $10 Brookstone gift card! I said, won't need that, I'll never buy anything from you again... Date of experience: April 15, 2016A desk was featured on their website for $99.95. When attempting to check out, the shipping information could not be entered. When I reached out to their customer service both via email and phone to let them know item is being shipped a residential address in the U.S. so shipping should not be an problem, they stated they would fix the issue and then contact me when it has been resolved and price would be honored since it was in my cart. A few minutes later, I received an automatic email that reminded me to 'don't forget' to check out the items that were currently sitting in my cart. The first attachment reflects this. About three weeks later, after receiving numerous marketing emails from them (but no follow up email to the initial issue,) I emailed them again. I received the following response: 'Thank you for your email. Our team has fixed the issue and you can now check out. However, there was an error on the site so the price of 99.95 could not be honored.' Then they followed that up with an empty 'sorry for any inconvenience' cut and paste apology. I did speak to a supervisor who seemed like she was reading from a script with the same empty 'I'm sorry and I understand but there's nothing I can do' line. No, there is something you can do, honor the price and and not lie to the consumer. False advertisement is not a good look for any company. If Brookstone is adamant about saving a few bucks to renege on their promise, I highly doubt their business model will hold any water in the years to come. Date of experience: November 25, 2020I have try to make a return of the product that was mistakenly purchased. However, the customer service was helpful nor were they quick on responses. They take there sweet $#*! time to get. Back with you about any solution or any corresponding email when I have sent them regarding to the problem that I am having. NEVER AGAIN WILL I VISIT THIS SHOP Service Value Shipping Returns Quality Date of experience: September 20, 2022I posted a long and thoughtful review on a Crane humidifier and went through the verify process. The review was never posted. If you look on the website most products (like this humidifier) have NO reviews. All negative reviews are deleted and you only see five star reviews. NOT honest. Incidentally, the use a third party to manage customer reviews... and you cannot delete a review once it's submitted (unlike Amazon) because they consider the reviews to be their property. You won't get objective critiques of any product on this website. Date of experience: November 19, 2011Don't order anything from brookstone online. I placed an order on the first it took them to the 6th to tell me its not available. It should have said that from when i first placed the order. Mind you i called on the 6th and the supervisor told me it would go out for shipping that day. Hours later they don't have it. Then i check my credit card and the payment is still pending. So on the 8th i tell them thst and they tell me to give them 48hrs which i did to find out my card has been charged. So now I'm trying to get my money back and were approaching two weeks. Date of experience: December 10, 2014I've had no bad experiences with Brookstone though some of their items can be a little pricey. While the quality is definitely good I've found I can often beat the price elsewhere. Date of experience: February 8, 2018