I needed to talk to a real person as I did not get a confirmation or the itinerary eventhough my email address was correct. But no, without an itinerary number, the automated phone line will not go further. There was no option for talking to an agent. Finally, called my bank for a refund. The company set up is a joke. Really pisses one off. Products used:Cheapflights Date of experience: January 14, 2025Got charged for 2 charges then got an email saying my flight was cancled and no charges were made to my Credit card. Not true,I was charged two times for the same flight. They wont answer my calls only keep getting an email from a Jack Thompson from Inda... saying the charge is a cancelation fee from Air Canada. WHAT A SCAM. Please dont use this Company. Value Shipping Date of experience: December 9, 2024DO NOT USE THIS SITE, YOU MIGHT THINK YOU ARE GETTING A DEAL BUT THEY CALL YOU AND TELL YOU CAN'T TAKE THE FLIGHT YOU BOOKED, SCAM YOU INTO MORE MONEY, scam-SCAM -SCAM Products used:Flights Service Value Shipping Returns Quality Date of experience: November 19, 2024I booked a flight for half the cost. After paying for the flight - rep call to tell me the restrictions. You cannot take a bag on the flight? Stated he could upgrade me to another status where I can take a bag however it would cost me another $300. Then they called back to say I was on standby. Not knowing that I had called the airlines and confirmed my flight. Called United Airlines - confirmed flight was not full and someone took my name off the flight. Total scam. NEVER USE THIS SITE Products used:I had to stop payment on this information due to the uncertainty of the information I had been receiving from this company. They were lying in order to obtain more money from the consumer. Service Value Quality Date of experience: September 26, 2024It seems so sketchy that they're way too cheap compared to other sites that I looked so i decided to call them. A thick accent lady answered my call and told me that she can't help me if I don't have a booking conformation yet. Told her that I am trying to book but have questions she again told me that she can't help me without a booking confirmation. So they will not help you if you have'nt purchased anything from them yet. SCAMMERS Tip for consumers:ZERO customer service Date of experience: September 9, 2024Like most of these reviews they are a total SCAM/bait and switch. Booked my flight on Friday (10/04/2024) through cheap flights / Cheap Vuelor. Immediately got an email to contact them for an urgent matter. I called them and they proceeded to tell me all the rules of the flight and the last rule they told me, I was not able to bring any personal items onto the plane. Not even a backpack that would fit below the seat. Told him to just cancel it.howeve they will not refund the cost of $307 for the fligh. Got into a heated argument for about 10 minutes. It ended with me confirming to continue to book the flight and I will FedEx my backpack to Florida. I repeated this several several times. Come today Monday 10/07/2024 I still have not gotten my tickets so called Cheap Flights. I was then informed my reservation was cancelled as they were not able to get in touch with me for 72 hours and charged me the whole $307.00 (they also tried to upcharge me so I could bring my backpack on the plane for an additional $327) Well, I have put a dispute on the charge to my credit card but it could take up to 90 days to find out if I get my money back. Worst part is I was trying to get down to my 82 year old father in Ft Lauderdale to help him through the storm as he is unable to travel and now I'm unable to find a flight into Florida due to hurrican Milton. Date of experience: October 7, 2024I just booked a flight for a week trip to visit my son 3,000 miles away. The next day I'm told I can only carry on my purse, no luggage included in the fare. If I want to CARRY ON a suitcase, I have to PAY MORE! I can't cancel the flight. I have to SHIP MY LUGGAGE separately. SCAM SCAM SCAM. Products used:Round trip air fare. Date of experience: August 27, 2024So I booked a flight for someone and realized there is an issue with the passport. We cancelled the booking as soon as we realized that, and then charged the full flight amount. I called talked to 3 different people, who said the cancellation fee is $250, which was ok, being that it was an international flight. But 3 weeks down, I am still charged the 250 plus the flight amount. I have called and called so many times and being given different wait times.one lady said 14 days, another said 30 to 60 days...like you are quick to take money out but it takes forever to put it back on my credit card. I doubt if i would use them again. If you book a flight,you better be on it...coz if you cancalled, looks like they take your money either way. Date of experience: July 11, 2024I booked my flight on line and got a confirmation. 9 hours later a man with a thick Indian accent informs me that the tickets I purchased were no longer available. He went on to explain that he could put me on a different flight for (of course) more money. How is this legal? I had to hold with an "agent" for over 35 in while they confirmed the new reservation & processed payment. Unbelievable. I guess "Cheap" is right. Service Value Date of experience: December 22, 2023This sight is a joke. Do NOT book through here. Advertised flight for $356 will cost you $720 if you want "to take a bag" and "insure your flight". Grade A SCAM. And 24/7 customer service is an even bigger joke. They can't explain any of the "added fees". Spare yourself the stress and avoid this sight at all cost. Date of experience: January 20, 2024Booked a low demand flight from Florida to Tennessee. The flight price was less than baggage price. Once booked, I started receiving calls and texts that there was an issue and they needed to charge me $54 more. Explained to the (overseas) man this is their problem, not mine as the charge has hit my card and a contract has been initiated. He wanted to argue but I told him to figure it out and live up to the agreement and hung up. About 10 minutes later a text came through that they would "pay the difference". I have no idea how lawmakers could allow a company like this to operate. Review after review indicates illicit activity on their part. I am not sure why Kayak has a link to their site from theirs but it tarnishes the Kayak brand by allowing or being affiliated with this scam. If your card has a pending charge against it do not pay additional amounts or being tricked into buying insurance from Cheapflights - the better move is to not use Cheapflights at all, Service Value Quality Date of experience: February 18, 2024I contacted them to double-check some details before booking a flight for my son, and unfortunately, the agent was so rude that he hung up on me without answering my questions. I tried to call again, but unfortunately, the same agent answered me and just boomed up again. I suspected something was wrong with this company and googled their reviews, and here we are poor reviews for an untrustworthy company. Date of experience: November 16, 2023I regret to inform you of the challenges encountered with the recent booking I made for my brother and his wife's honeymoon. The round-trip tickets were unexpectedly canceled, and despite efforts to resolve the matter, we faced difficulties in obtaining accurate information from both the cheap flight platform and the airline. Communication barriers and redirections to different parties, coupled with a perceived lack of accountability, led to a frustrating experience. I am disappointed by this incident and, regrettably, cannot consider utilizing their services again. As a resolution, I am contemplating contacting my bank to dispute the transactions.They arrived to our city now I have to book new tickets for them. Value Shipping Returns Quality Date of experience: November 13, 2023Bought tickets to attend a family member's military graduation. The military instructed us to purchase refundable tickets in case graduation dates changed. We did and of course the dates changed. Cheap Flights couldn't get us on another flight with the same airline so we had to book on another airline on our own. Here's the problem; Cheap Flights now refuses to refund our refundable tickets. I've been on more than 20 phone calls with supervisors, agents, etc and they refuse the refund. We paid $600 for the insurance for all the tickets, so we're out that (we understand that) plus over $3000 for the plane tickets. "A supervisor will call you within 24 hours" is the standard line when they can't get me off the phone. Book directly through the Airline and you won't have this issue. If you're trying to save a few buck and run into a problem, you'll end up spending double because of this blatantly lying, bogus, scam-filled company. Date of experience: November 30, 2023I Booked a flight and later received a call from Cheapflights informing me that I would only get on the plane if there was a cancellation and could not have any baggage even a carry on. I had to pay twice the initial price to get a Guaranteed seat and have a carry on. They claimed my first booking was a promotional price and that is why I would only get on if there was a cancellation and couldn't have any luggage. Obviously I was not aware of any of that and would never have booked a flight with those conditions. These people are crooks and nobody should ever use them. Service Value Quality Date of experience: March 1, 2024Try to book an international flight, they called me and tried to charged me $650 for the cabin luggage on a flight for $850, under the pretense that it was an especial offer from the aero line that did not include any kind of luggage on an INTERNATIONAL flight. Book the same flight on the aero line web, cabin bag included, checked bag for $75. As always, if seems too good to be true provably is too good to be true. Do not used, they try to pressure me telling that it was a flight with no cancelation refund, but they did not charged anything yet, since you must approve, but I'm keeping an eye on my credit card account and added alerts. Better be safe than sorry. Liars, Thieves, Scammers. Products used:Flight tickets Service Value Quality Date of experience: February 19, 2024I booked a flight, gave them my credit card number, etc. I got no confirmation, so I called. They said it take 3 hrs to confirm with the airline. After a bit, they called me and said there were no more economy tickets at the rate I agreed to ($400), but they would give me a ticket in the main cabin for $650. I said no thanks, lets cancel. They said, "you cannot cancel since the return portion is already confirmed." I said that's your problem, but they kept the scam going saying, "You are confirmed with the airline. You are going to be charged." So I called American Express and CANCELLED MY CREDIT CARD before the charge went through. Afterwords, she called me back and demanded I pay $95 for cancellation. GIANT SCAM. Date of experience: November 16, 2023A few days ago I tried booking with cheaptickets.com. I bought tickets from Brownsville, Texas to LAX. The tickets were $249 each and was cheaper than the regular price of $334. I booked the flights on cheap tickets, so it was cheaper. I had bought 3 of them, so my total was around $750. Then after paying I get an email with a reference code and it says two call Aaron Keith at *******489 ext:1003 to confirm flights, so that is what I did. I called and got transferred to Keith. He then said that the flights I got were not available anymore, but they can get me 3 tickets to another flight for $1200. I was, so confused and mad, so I told them I just wanted to cancel my flights then all around. He then said, there will be $25 dollar cancellation fee per ticket, so I told him that's fine I'll just dispute it with my bank and ended the call. I really think they just scam to either charge your more for flights or to get money for cancelling them! Tip for consumers:Don’t use this website no matter what!! Products used:Booked a flight and no money back after they say your flight will now cost more. You will get charged with a cancellation fee Date of experience: February 20, 2023Bought insurance and after 2 1/2 hours on the phone, unable to get a refund. Additional charges appeared on my card afterwards. They are a scam site! Run! Products used:None Service Value Returns Date of experience: January 23, 2024Take my advice! These are scammers! I lost so much money thinking I had booked thru a reputable company! Liars and cheats and make lots of promises! Lost my $#*!! I even got double charged at my bank for flights! That was a ordeal getting straight! Do no use! Tip for consumers:That they were scammers Products used:Lost so much money Date of experience: June 10, 2022In early November 2021 I had purchased tickets to travel to Thailand and India. But India had informed us that the flight has been cancelled in November itself. Now it is May 2022 cheap flights.com is dishonest and hasn't refunded my money. They are a fraudster company, don't buy tickets from them. Tip for consumers:Don't use cheap flights.com, they are a fraudster company. Products used:Flight Tickets Service Value Shipping Returns Quality Date of experience: May 18, 2022This website links you to other airline booking sites that are nothing more than bait-and-switch scam artists. They quote a low price and then contact you the next day telling you there is a problem and you need to pay more. Date of experience: November 10, 2022Didn't have my eticket 24 hours before flight. Called cheap tickets. They said they'd send the eticket in 4 hours. Finally received an email saying they cancelled the flight and that they tried to contact me repeatedly to let me know. I never received an email or a call in the month since I had booked. It left me scrambling for a ticket at the last minute. Didn't even have the decency to tell me that when I phoned them. DO NOT USE THIS SITE! Products used:Ticket bought through another provider Service Quality Date of experience: June 28, 2022All around poor service! Booked a flight online for 2 people, round trip. I got a call from Kelly 8 hours+ later saying that the seats I booked were never available. When I asked for a remedy I was told I could get a flight the next day or pay $600 extra for a flight that would land at midnight. I then asked for my booking to be cancelled and to receive a refund and Kelly told me that was impossible. I was transferred to her supervisor Chris who was somehow able to find cheaper flights than Kelly was. This all left a bad taste in my mouth and if I'm going to end up paying full price I will just book through the airline itself. WOULD NOT RECOMMEND TO ANYONE. I'm a car salesman and this was one of the worst bait and switches I've seen. In the end I was told my card hadn't been charged yet, after I had been told a refund is impossible. STAY AWAY FROM THIS COMPANY! Service Value Returns Quality Date of experience: February 7, 2024I followed up a lead for a flight offered through Cheap flights. Payment for the booking was quite early in the normal booking process I have ever done, so I was immediately suspicious. I called the number to ask how much luggage was included. It wasn't. Seat arrangements? No map? It's done over the phone. I hung up. Cheap flights have lost me. Clean up your act. Products used:Bought from competitor Service Value Quality Date of experience: April 14, 2023