I waited 1.5 hrs while 3 people came in behind me without appointments and had their jobs done before me. White Lake MI. Complained to management was told sorry I'd be next. They put 1 more car in front of mine after that. I got in line to demand refund then they grabbed my car. Staff unprofessional. Will never shop here again. Tip for consumers:Service was hortible. Products used:Tires Service Value Shipping Returns Quality Date of experience: October 10, 2024Told me my wheels would be here on Friday. My tires were ordered two days later and still beat the wheels which are supposed to here on Monday! Tires came from the same state! Date of experience: November 1, 2024I had a leak in my tire that I purchased from this location. Was told had to wait 3hours. When I was over a mile away I receive a text from Journey Tracker informing me when to return and when it will be completed….Well after returning and waiting another 45 minutes and counting I wrote this review. Bummer can't even get that correct. If you invest to assist customers then make sure it works. It's currently 2:22 pm Date of experience: August 20, 2024Its been 10 years since I purchased fron discount tire and today I was reminded why when I went back for simple tire repair on new tire 6 month old. A simple plug to fill a nail hole through the thread. All they want to do is SELL you new tire. I detest this companies policy toward its customers and will never purchase from discount again. Tip for consumers:Dont use Discount Tire. Terrible after-sale service and tertible after-sale customer policy Products used:Cooper Discover Tires Service Value Date of experience: April 9, 2024I want to write my experience with the product and service the discount tire provided to me over the past year. I changed the four tires at the store about one year ago. At that time, they told me that I had an 80,000-mile guarantee from the tire company and that if anything happened to the tires, they would replace them at no charge if I paid some price for that service. So I paid all the services they recommended. Last week, I received an email from them stating that I should get a tire rotation service for free, so I sent my car to the store. It turned out that my front tires were in such bad condition that they gave me a warning that I had to change them immediately. Otherwise, I would be at risk if I drove the car on the road. They said that the damage to the front tires was due to a mechanical issue, but I did an alignment service within the last year and had no idea what was wrong with the tires. They still charged me the full cost for replacing these two tires. What they offered before was nonsense. There is no guarantee at all. The tires lasted only one year and less than 10,000 miles. My wife mostly just drove the car to and from school. It's ridiculous that I could rely on these tires for 80,000 miles. It just survived around one year and less than 10,000 miles, and I have to replace these tires. What a shame for the service and products. Please pay attention that what they said is conditional. Service Value Shipping Returns Quality Date of experience: June 22, 2024I usually go to this place for every tire need for the last 5yrs. But they messed up my car and won't make good on it.i bought tires in 2023 and went in for tire rotation and one lug nut was stripped on and they had to break off the stud. I asked the guy what now he said "sorry.they do sell the studs at auto zone. But you'll have to take it to a mechanic to fix it." The last time my tires came off the car was when I bought new tires from Discount Tire. Going elsewhere now, SUGGEST YOU DO TO! Products used:Tires Service Value Quality Date of experience: January 11, 2024I have a 2020 Honda civic with only 38k. Was told I need all 4 rims due to corrosion. And that they cannot be cleaned which is absolutely untrue. I have been in this field for 28 years and not once have I sold customers set of rims due to corrosion. I asked the manager if they have bead sealer? He replied with no what kind of tire shop does not have bead sealer. He said it is not recommended, but he would rather sell me four new rims that I did not need when all they had to do is clean the rims and apply sealer. I think it is absolutely outrageous that they would try doing this. I wonder how many customers actually fall for the scam. They should be put out of business it's not right. Service Value Date of experience: November 28, 2023Everyone is always so kind, helpful, knowledgeable, and experienced! When I went to visit for some tire pressure sensors dying they explained the why and the process of fixing them. They even relearned my sensors and fixed a leaking valve stem which was very kind of them! Overall experience was a 11/10! Service Value Quality Date of experience: January 4, 2024Drove an hour for an appt. That was scheduled at 9:15 and still took an hour to get the vehicle back even though there were only 3 of 6 bays in use. Was there for over 2 hours and management never acknowledged anything. Service Value Shipping Quality Date of experience: January 27, 2024Tires had premature tire rot, After speaking with Discount Tire Direct and Maybe a manufacturer defect, They didn't want to go any further. I purchased many tires from them, Now I really see how there's no customer service, I will never buy again from them. Service Value Shipping Returns Quality Date of experience: February 1, 2024Needed a new tire after only 5 months of having them placed. When Discount tire placed the tires (4), they gashed the lower back near the tire area. They also knocked out my sensor that registers the tire pressure. Fast forward to today. I took the car in because I have a slow leak from a nail on the front passenger side. They then proceed to state that the reason that the driver's sensor is not picking up is because the tire is gnawed up on the inside. This right there tells me that they put a BAD tire on the my car in the first place especially since the sensor was working pre me taking it in. I had only went with the sensor being out because I seriously had no plans to return to this place and was going to take it elsewhere. I only recommend this place if you want your car fkd up or if you wantpoor quality products! Products used:Four tires for my car. Date of experience: December 27, 2023Great tires and from background I'm understanding Michelin has something to do with the tire. Regardless the tire is quiet, great response, handling feels great. I paid total just under $600 with full wheel alignment and warranty. Well worth it we all know tire shops been lying and steeling. This one did an honest job for me. I had photos ready, but seems new phones pics too big for this website. Products used:Tires Service Value Shipping Quality Date of experience: August 2, 2023Bought new tires, had a screw in one and got to store at opening and 4 hours in all they do is push my job back as the take one after another scheduled jobs. Why would you have a tire business if you can't help people who have a flat tire! Happy to sell me a whole set of new ties no mention that it could take all day! It's like being first up in a line and the clerks takes call after call for orders while you wait! Even though you were first. If you have a flat tire skip Discount as all they service is online order. Date of experience: January 18, 2023Not my first rodeo with the Duluth location, and each has been exceptional - from price matching, to expedient servicing and empathetic, articulate, compassionate staff - bar none - from phone calls, to online chats, to emails and (ultimately) in person! Cannot recommend them enough! Products used:Yokohama Avid Ascend GT radial tires Service Value Quality Date of experience: September 12, 2022After hours of reviewing tires (I even paid to get on some sites to see their tests), these had the best combination of dry, wet and snow traction. I run service calls for a living and have to get there in all weather. These tires have been life changing! Thank you Kyle Wright at Discount Tire Greenwood for making it happen! I am 64 and have never driven tires like these! Products used:Michelin Crossclimate2 tires Service Value Quality Date of experience: December 21, 2022So disappointed with the service I received and the damage to my rims when having two new tires put on. The pictures show the way my wheels looked when they were done. Unfortunately they did not look much better after cleaning them up. Service Value Quality Date of experience: June 5, 2022Best run from this place. No customer service and they lie about the extra warranty. It's only good for 3 years though they sell it as lifetime. Even if you have low miles and barely used they will make you wait 3 plus hours to tell you they won't repair it. I asked, after waiting 2 hours, how much longer? I was told "Shut up and wait". Since I could not drive away I waited. Worst experience of my life. Date of experience: June 5, 2020Needed to return order. Took a week to wait for FEDEX before they'd refund me. Their help line is constantly busy and they seem to open tickets and then end up with more than one agent working on the same ticket with poor results. (No internal coordination/communication). If I'd gone with a lightly higher priced set of tires from their competitor, I'd have tires on my vehicle now, instead of 9 emails and worn down phone batteries from waiting on hold. Let alone the wasted time trying to settle my order up and get my refund. I do not recommend this business to anyone. Tip for consumers:AVOID LIKE COVID-19 Products used:NONE Service Value Shipping Returns Quality Date of experience: July 2, 2020Went in for a simple 2 tire complimentary rotation and to look at the options of buying new truck tires. Found good truck tires for a decent price. BUT they ended up stripping all of my lug nuts and said it was from "the heated gases getting underneath the metal causing it expand." I would have to call B+++S++T. I have rotated tires all of my life including these on my 2019 Nissan Frontier and have brought them into shops to have rotation done. And I inspect the work to ensure they are tight. NEVER have I encountered this. Had to buy new lug nuts at $54.57. Yea, they got me on that but they can kiss that $1400 tire sale goodbye. At least they didn't blow up my engine moving my vehicle. Invoice #*******. Discount Tire off Watson Blvd, Warner Robins, GA 06/30/23 Date of experience: June 30, 2023Two different times now I have stopped at our local Discount Tire in Saratoga Springs with a tire which was going flat. Both times I was told they were too busy to check it and wanted me to make an appointment to come back. The whole point of stopping was to avoid having to change a tire while in a business suit. I can see making an appointment for standard services but they should be willing to make allowances for an emergency. After the same thing happening twice I won't go back again. I've spent a lot of money there in the past, but I am certainly going to take my business elsewhere from now on. Service Date of experience: January 17, 2023The gimmick is that you'll get better service. Unfortunately with add on fees, higher coats, and very poor service, they are no longer worth your time! Buy your tires at tire rack shipped home, and have local Joe install, or whoever you can actually get in with. Waiting 5+ hours for an appt that keeps getting extended, if you can get an appt at all, is too frustrating. Multiple locations, multiple visits this is what happens... Products used:Tires, services, etc Service Value Quality Date of experience: December 27, 2021Took my vehicle in to see if I needed tires. Customer service person came out and checked with his tire tread meter. He said meter indicated that I needed tires right away. I went home to discuss with my wife. Since I bought tires at Costco we decided to take there for evaluation also. Costco checked and said we had a lot of tread left and no need to change tires! In fact Costco said most likely will not need for another year at current usage level.Will never go to disinformation Discount tire again and strongly recommend always check with a more honest tire place for everyone. Tip for consumers:Buyer beware Products used:None, thankfully Service Value Quality Date of experience: June 22, 2023To begin with: Discount Tire is a misnomer. If you're looking for a "discount" you certainly WON'T get it there. I needed tires and I really felt that I was taken advantage of. Discount Tire was the only shop that had what I was looking for and they took advantage of me. Not only was I charged full retail price for the tires but I was also charged for: Certificates for Refund (whatever that is), Waste Tire Disposal and Installation which added an additional $215.92 to my bill. As I said, they had me and I was taken advantage of. Used! Worked over! I'm not a happy customer. I won't go back. Date of experience: March 12, 2022Horrible feeling to realize you have been tricked into buying tires and rims you did not actually need. Sales person insisted "Rim was corroded" turns out it is a common trick to get customers to believe they need something they don't and rim corrosion is often easily fixed. Plus they failed to honor the warranty on my previous tires due to their people not properly putting my information in their system. Burden of proof the tires were under warranty was placed on me, When I did produce proof they give me run around and try to justify to me they gave me discounts. Not satisfied at all and will never do business with them again, Get a sam's membership and go there, they actually include road side assistance and actually honor the warranty. Service Value Shipping Returns Quality Date of experience: October 26, 2021In over 30 years. My family n I never in my lifetime ever got charged for a rotation or a balance when they did that together. But if discount tire is going to charge me for an rotation fee I'll take my business elsewhere. What happened to the people that used to work there Date of experience: July 11, 2022