I couldn't cancel my order online because they don't give an option and by phone you have to call within the first 15 minutes of processing it, what if I placed the order at midnight? Terrible and rude customer service Date of experience: December 6, 2024I received a giftcard (which expressly states that it can be redeemed at Express.com), but when going to checkout it says that giftcards can only be redeemed in-store. This is a ridiculous policy and should be repealed ASAP. Date of experience: May 29, 2024So many times when I have rewards,I order my rewards they are canceled,very very bad express,they canceled my rewards too