Hi guys, is there any way I can give them - negative 100 stars coz they really suck. I ordered a pair of Mens sandal size 8. The sandal was damaged, so I take a picture and asked for the exchange. Instead of exchanging they send me the amount which I wasn't charge and when I am reading the company policy it says $ 6.99 will be deducted for shipping fees. They send damaged pair and instead of exchanging they are putting money in my CC card that's some big b#ll SH#T. These guys should drag to the court for doing this type of work. Not happy with you guys' shame on you. Tip for consumers:Never buy from footaction Products used:Nothing at all Service Value Shipping Returns Quality Date of experience: January 27, 2022We were charged and sent our sandals right away. However, one shoe in the pair was missing and it took the company over six weeks to send me a return label and communicate with me. After requesting a refund, the company sent another pair of shoes and charged me for those. I will not be ordering from them again. Date of experience: August 11, 2020I ordered one pair of sneakers in early December. According to footaction's website they were supposed to be delivered over a month ago (3-5 business days). Everytime I check the delivery status of the shoes on their website footaction says its gonna take 3 more days than it did when I checked the time before. I signed up for text updates and got nothing. And I tried to use the USPS tracking number they provided on the USPS website and it said that tracking number didn't exist. It's currently January 24th and still nothing. It's a scam and they won't give me my money back. Tip for consumers:It’s a scam. Products used:Shoes Service Value Shipping Returns Quality Date of experience: January 24, 2021The shoes I tried to buy had a time limit of 5 minutes, as soon as I tried to checkout, the page began endlessly loading. It never loaded but the timer continued in the background. Footlocker uses the same timer but of course, their page loads. I was able to buy the shoes there where all the sizes were fully stocked. Spend your money elsewhere, saves time and frustration drastically. Service Value Shipping Date of experience: August 15, 2021Honestly I've always liked visiting a Footaction store, but the app is trash. Tried to days back to back numerous times to buy several shirts online, the cart keeps emptying its self or signing me out of the app. I was so annoyed I deleted the app and will not buy online through them again Date of experience: June 9, 2021They are a joke I've never had so many problems ordering stuff from them in my life I will never order anything from them ever again save your money and aggravation i wish I could give them a negative star cause it would be 5 stars down Date of experience: August 6, 2021I was so scared to buy shoes from here, but i'm so glad i did. I got the nike mid 77 blazers and amazing! They fit perfectly, not used, great condition, and exactly what i ordered! NOT TO MENTION they came a week early so i was so happy for that. I will probably be buy shoes from here again. We had absolutely no problems at all and i got updates on my email and exactly when it came and i couldn't be happier with my purchase! Products used:shoes Service Value Shipping Returns Quality Date of experience: March 12, 20213 times I've ordered from here, 3 times I've waited 5 days for my order to ship, only to receive an email saying my order can't be fulfilled and I had to wait another 5 business days to get my money back Date of experience: October 9, 2020I purchased 2 pairs of Timberland 6" wheat boots. One in a toddler size 8 and another in a toddler size 11. The size 11 pair look brand new. The size 8 on the other hand were definitely worn. They were laced loosely in a bow. Brand new Timberlands are laced tightly. The worst part is that one boot has candy stuck to the bottom. How could a return like this even be accepted by Footaction and then be sent out to customers? I called customer service and was on hold for almost an hour before speaking to someone. No apologies. I was told I would be emailed a return label and that was that. Date of experience: August 10, 2020I ordered champion slippers on 11/25 (thanksgiving) i was told i'll get my package within 5-6 business days. The next day i got an email that my order was on the way! I was sooo scared because i ordered from here then i read the reviews and they were SO bad but there was nothing i could do but to hope and pray i get my shoes. I got my shoes today! (11/27) it took 2/12 days! I'm beyond glad i got my shoes not only that but i got them days before i was told! Thanks footaction! I'm not sure what happened to everyone else but i had a perfect experience. Products used:shoes Service Value Shipping Returns Quality Date of experience: November 27, 2021Ordered running shoes from Footaction. Shipping time was not too long, but when the box arrived, there were a pair of shoes that were clearly worn in the box. They had a scuff on the toe box, the corners of the toe box was creased and there was dirt on the undeside of the soles. I will be returning the shoes for a refund and will never order from them again. Tip for consumers:Don't use footaction. They are not trustworthy, and their attention to detail is less than average for the retail prices you pay. . Products used:Nike Air Max 1 Shoes Service Value Shipping Returns Quality Date of experience: March 3, 2021Neither their customer service phone numbers work. I called the Domestic and got a busy signal. Additionally, I ordered two pairs of the same shoes because I liked to have a back up pair and only received one pair. I only received one pair! And that pair was two big! There was no option using their ReadyReturn service to get refunded for the pair I never received while simultaneously exchanging for a smaller pair. Completely cruddy customer service portal. I will not be ordering/purchasing from Footaction EVER again! Date of experience: September 30, 2020Order has not yet arrived have been calling and emailing the company without a response. Company was quick to change my card and take my money. I've been following up with the bogus tracking number provided and currently shows it's in transit and Estimate delivery date disappeared. Date of experience: June 17, 2020I would give them negative stars if I could. Ordered my damn shoes to finally have en email stating "Good News" your package is on it's way. Here is the tracking#. I clicked and I been having the same automatic response message "Your tracking information will be available once carrier provides information." Then the damn tracking # just disappeared. I called a hundred times and mfs say they are only communicating through email. I sent 10 emails with no response! PISSED! Date of experience: May 26, 2020I ordered two pairs of shoes. One pair was $40 the other was $200. Guess what pair was not in package, the expensive ones. They have a non working cs phone number, do not reply to emails and their physical stores will tell you they are not affiliated with the online store. Call your bank or cc company and dispute the transaction. Don't let yourself get robbed by these bastards. Date of experience: July 25, 2020Made two large orders for shoe that never shipped. Finally after a week they send bogus tracking numbers which show the packages were NEVER turned over to UPS. Calling them is a joke as a they a recorded message making an excuse why there's no live agent to speak to. E-mailing them is like trying e-mail the POTUS, you can forget it... they ignore your e-mails. It's amazing how quickly they charged my card and stole my money but never sent a thing and they quickly become inaccessible. Date of experience: June 8, 2020Never order online at foot action! Ordered 2 pair of shoes waited about 5 days to get shipping confirmation for 1 pair, called customer service which took days to get through, he insured me that no issues were wrong with my order and nothing would be cancelled! After checking online today my order had been cancelled with them not even letting me know! I will never order from here again, because now i have someone upset weeks before christmas because their shoes were cancelled and there's no way for me to get the same shoes! It is horrible. Date of experience: December 15, 2018We have had an issue with a particular store now on multiple occasions. I was given the CS Hotline. Every time I have called it is busy so I get the recorded answer and then leave a message - the promise is to get back to me 'by the end of next day' - firstly, seriously 36 hour response time in 2017. Well it is now 72 hours and counting and not a peep. So both in store and at corporate I see the standard of customer service is pitiful at best Date of experience: March 3, 2017I ordered shoes from here and added the 2 days shipping for them (22$) to just come 5 days Later so why even put that there if you guys don't even make it happen I think that's fraud and messed up not buying shoes from you guys again. My point is now I have to go to a gathering with messed up shoes thanks foot action Date of experience: August 7, 2020Am waiting over two weeks for shoes to be shipped. They tell you they are available then do not ship them. I've spoke to customer service multiple times each time I've been told they shipped when in reality they never shipped. This company does not care if they take customers money lie to them and not send merchandise in a timely manor. Date of experience: August 11, 2017Ordered a pair of shoes for my son for christmas and was never notified they are out of stock until I called nearly a week later! But have yet to receive a refund a week later! All I was told was "oh I dont know why the system didnt notify you". Really?! My refund better be there tomorrow! It's been a week, no excuse! Customer service is very incompetent! BEWARE! Spend your money else where! Very disappointed as I've been waiting and thinking they will arrive anytime now! They'll take your money but wont put any effort into helping or notifying you! Date of experience: December 17, 2019I was so scared to buy here after I saw all the reviews here. I do believe the others are honest about their experience with FootAction. But when i saw an Adidas backpack with great discount offered from this website and free shipping with their FootLocker FLX membership (and no discount from all the other places by Google), I just could not hold back to not buy it. So, I said whatever. If it had turned out to be something bad, I could accept the consequences without listening. But it came out to be very good experience. Maybe it is due to the fact that FoorAction belongs to FootLocker(I bought shoes many times in-stores) now. They shipped the package pretty fast in a day (received in 3 busness days) and the bag I received is brand-new. And the receipt is all included in the box and looks professional. I see no difference from directly buying things from Nike or Adidas. I see there are many people who have bad time with this dealer and totally understand a nightmarish shipping experience could ruin anyone's good day. Hopefully, after the combination with FootLocker, you guys will step into a new era of better business. I would like to visit your local stores again after the pandemic. (BTW, my experience does not cover the returns or refunding procedure.) Products used:Backpack Service Value Shipping Quality Date of experience: February 22, 2022I ordered a pair of OG adidas sambas on Friday 11/8 435pm online. I noticed on Monday 11/11 ups link just said label created but not shipped. I research the Footaction company and saw all bad reviews and I was not happy. But I was like don't freak out and 11/11 is veterans day and I ordered late on Friday... any way I got the package on Tuesday 11/12 at 2pm which was less then 4 days and Im happy with the product. Its a legit and real and my experience was fine. Date of experience: November 12, 2019They came in 9 days and were in perfect condition! The reviews made me nervous but it was great! No issues. Date of experience: August 25, 2020I purchased some exercise shoes from this site. They are very comfortable and fit well. I was able to get them for a very reasonable price. I would use this site again in the future. Date of experience: March 27, 2013