I has sent multiple requests for the package to be cancelled, no response for 3 days. Only response was oh it's to late it's ready to be shipped, that's 3 days of multiple requests to cancel it. Very very bad customer service Tip for consumers:Gall’s customer service is as bad as anything I’ve ever seen. Products used:I am not going to use any of it, it is all going to be returned. I have tried to cancel the order many times before they shipped it. I tried canceling it the day after it was ordered, I sent many requests daily, for 3 days. Not one response, that is until the day they had it ready to be shipped, which was 2 days after the day it was supposed to be shipped. Not a good customer service department at all. Service Value ShippingI ordered a ballistic vest cover for my hubby who is a retired officer to wear following open heart surgery as he felt it would help secure his chest while his sternum bones healed. I inquired about overnight shipping with the lady that answered the customer service number when I called to order but she recommended against it as it was Friday and she said it wouldn't ship until Monday anyway. I asked about paying for Saturday delivery and she said no that wasn't possible either. So when I hadn't heard anything by Wednesday I call to be given a tracking number that showed on USPS that they were still awaiting my item. This customer service representative said call back on Friday if nothing changed on the website which is exactly what I did. Friday morning it still showed awaiting package so I called. The gentleman took my name and phone number and said a "specialist" would call me back. No one ever did so 5 1/2 hours later I called and asked to speak to a supervisor. The lady refused to put on a supervisor instead put me on hold for 12 minutes and came back to tell me usps showed it was being delivered today which in fact it was. The problem was they had given me the wrong tracking number. If they had any integrity at all, they would have tried to figure out what the problem was days before but no…they just gave me the runaround and forget ever speaking to a supervisor. We have bought many Gall's items over the years but they've lost this chicks business. Tip for consumers:How slow they ship Products used:Ballistic vest cover Service Value Shipping QualityAlyson greeted me immediately as she approached the sales floor & checked to see if I was being help. Since no one had greeted me or helped after standing by the front desk for a few minutes. Alyson began to assist me and I explained I had an important meeting which required me to have my new pants altered and my shirt required patches for this week. Alyson had the work completed in less than an hour without any issues. Outstanding Customer Service and A+ for Alyson! Thank you Galls for having such a dedicated hard worker! Products used:Short and pants. ServiceIf I could give no stars to this company, I would! As a Law Enforcement representative, it is embarrassing to associates with the Galls (Riverside, Ca location). My Jacket was brand new (still with tags on) was too small for me. I went to Galls and asked, if I was able to exchange my jacket for a bigger size? There was two associates working the back, tailoring area. The skinny lady was super nice, but the bigger lady, the one who helped me, was horrible. She immediately had an attitude and accused me of wearing the jacket. When I told her, I was issued the jacket and it was never worn, she then asked for my information and said, I wasn't in the system, so she's not taking the jacket back. I understand if the policy prohibits them from taking back a brand new jacket, nothing I can do. The customer service on the other hand, could be a little more professional. This store doesn't back its Law Enforcement representatives, definitely a store you can't rely on….. Service Value Shipping Returns Quality2The whole point on online shopping convenience and peace of mind.bought some pants that were not on par what i needed in the field.would not exchnage because it was on clearance. Clearly not what i wanted.i wanted to exchange and pay difference. They said.nothing could be done.will not shop here ever again. Lost a potential longtime customer Products used:Galls tactical pants Service Value Shipping Returns QualityGALLEN...DO NOT DEAL WITH THIS COMPANY...HORRID. It took over 1 1/2 months to received the bra, then I notified them that it was way to small, size 2X (ordered one size bigger than chart) I wrote them via email wanting a return label. They stated that they received my email and would contact me within 24 hrs. It took 6 days and me sending 4 emails before they responded and said return it and as soon as they received it then a refund would be done. I got it ready to mail back with the address from their return label which was east los angeles, CA. The day I was taking it to the PO I received an email from them saying I had to return it to China. Took it to the PO this morning and it would cost approx.$ 19.00 to return it PLUS I had to fill out custom papers. The bra was $24.99 I told Gallen that and they said that if I didn't send it to China I would not get a refund. CC said it came from Caifornia and the return address on the bra said California but they want the return to go to CHINA, so don't bother with them. I called me CC company and got my money refunded. Products used:braI purchased a pair of tactical boots, wore it twice, my feet was wet, I called they instructed me to send it back. I send it back they said I had it for 35 days and they only guarantee it for 30 days. So they are sending it back to me i can dispose of it. Stay away from this company they specialize in ripping off the law enforcement community. Products used:Tactical boots Service Value Shipping Returns QualityOn December 15 I placed an order for two pairs of boots because it said online that The estimated shipping date would be on December 16. On December 30 I contacted customer support to check on my order. I was told that it was boxed and was ready to be shipped out it should be shipped out today on the 30th. I was told the delay was because of the holidays. It is now January 5 and I called customer support once again to check on my order. I was told again that my boots were packaged and ready to be shipped and all it needs is a shipping label. I was told that I should get an email today with a tracking number. If I don't get an email today I'll probably just cancel my order. Definitely will not be buying anything from Gall's again.I ordered 2 shirts in October. In late December the shirts arrived, without patches sewn on. I contacted customer service and received an email addressed to me and their labeling department to email me a shipping label so the shirts could be returned and patches applied. It has been about a week and a half and still no email with a shipping label. I don't expect there ever will be one sent to me. Galls is the worst company I have ever dealt with as this is not the first time items for our department have been messed up. We have even received shirts with the incorrect patches sewn on. I believe a change in management is required to fix what is wrong with this company. Tip for consumers:If you have a choice use a different company Products used:Shirts Service Value Shipping Returns QualityOrdered pants on July 1st. Said that they had shipped and charged My credit card a $199. Then they sent me another email telling me that the pants were back ordered but would not credit my credit card back on $199. Have tried several times to cancel my order and they refuse and they will not credit my credit card back. They said that it was at the warehouse and that there was nothing they could do about it and now it is gonna be August 18th before they estimate that the order will be shipped out. Do not do business with these people they are a total scam. Now I have to go to the Better Business Bureau and hire a lawyer in order to rectify the situation. Service Value Shipping Returns QualityI had a great experience. I ordered from Galls on Sunday, and my order was shipped out the following day…. Very fast too. I received the exact item I was looking for, and it's great quality. I was very impressed with how fast they shipped the item. It arrived two days sooner than the tracking anticipated. Perhaps they were slow during the Covid season, but I had a positive experience with them, and I would definitely buy from them again. The shipping is a little high, but the item is well packed, and sent very fast. All in all, great job! Tip for consumers:Give them a chance Products used:Clothes Service Value Shipping Returns QualityWhat happened to Galls? They used to be one of the best places to get things, not anymore it seems. I placed an order for a pair of boots. All the way through the checkout process they were, "In Stock, Ships Within 24-Hours." Put all my info and credit card in, hit Place Order. Next screen for Order Received now states the boots will not ship until 12/12/22, two months away and they charged my credit card. Seriously wtf Galls? Called the next day to cancel the order. Then the day after that I looked at the order on Galls website and it still says processing! Finally got the order cancelled I hope, will have to wait a few days to ensure the charge comes off my credit card. But will never be buying anything from Galls again. Tip for consumers:Go somewhere else Products used:None Service Value Shipping Returns QualityMy husband ordered a bag back in October. When it arrived, it didn't match the pictures nor the product description. He contacted Galls customer service and after more than 8 weeks of run around and no return calls at all even though they promised multiple times, I've finally received a refund. However, that refund is $12 short of my purchase price. We have decided that fighting for that $12 is not worth the aggravation. Buyer beware!If I could give Galls no stars I would. I ordered hundreds of dollars worth of uniform clothes on 10/4/2020. It is currently 12/27/2020 and I STILL have not received all my items. Two of the items I did receive are the size and colors I ordered but DO NOT fit the description of size measurements. I have called numerous times only to get the answer of "we don't know what's going on, it should have arrived by now". I will never order again and I do not recommend ordering. Tip for consumers:Do not order. Products used:Belt, shirts, pants, jacket Service Value Shipping QualityOrdered a tactical vest for a friend in Ukraine and was told it would be shipped soon. Three weeks later, no vest. Called today and the lady on the other end of the line said it was on back order from the shipper, same line as two weeks ago. Terrible service. Do not oder from Galls.My Law Enforcement family has collectively spent thousands of dollars with purchases from Galls over the last several years. Recently we attempted to purchase an item that was advertized at a sale price. My wife was having problems ordering the item and sent an email trying to get the item at the sale price. On a telephone conversation today with Galls they said they could no longer honor the sale price. As a previously loyal customer of Galls it is obvious that they no longer care about customer service. We will be shopping elsewhere. I also found it to be extremely odd that there is no place on Galls website to leave a company review.I went into the Galls location in Houston, Texas on Greens Road on 1/13/22 to order a outer vest carrier. I provided the serial number of the exact carrier I wanted (I already had this carrier in a different color) and advised I wanted it in tan. The vest carrier was paid for and I also gave my ballistic panel serial numbers to the employee at the store. Several weeks later the employee called me again asking for the panel numbers which I provided again. I ask the employee why she wanted the numbers again and ask if she was just now placing the order to which she replied that the order was already placed but that the system had deleted the numbers (I now suspect that this was a lie). The vest carrier order stated that the item would be arriving in March. I did not receive any updates on my order so on May 25,2022 I again went to the store to inquire about my order and was told that there was no order, and that the Galls system had deleted my order somehow. I asked for a manager and was referred to Chelsea who said she was sorry and that she would address the issue with the employee. The manager Chelsea said she would see where I had placed the order in January and simply did a re-order. The re-order was scheduled to arrive in July. I did not receive any updates on my re-order so on August 1,2022 I again went to the store to inquire and was told that my carrier had came in (however I was never notified). I met with Assistant Branch Manager Cassandra Alvarez who delivered the re-ordered vest. When I opened the box I found that the store had ordered the wrong item and it was a tactical version and not the uniform version. Alvarez stated that the manager Chelsea had simply did a re-order of the order that was deleted from the system which was apparently initially ordered wrong. Alvarez offered to order the correct carrier and ask for a rush. On September 21,2022 I checked the status of the order and found that it had been shipped and received at the store on 9/1/22, however I was never notified. I called the store and spoke to an employee who advised that she could not find the vest but that she would do some checking and call me back. I called and spoke to the manager Alvarez who advised that she would call me right back. It has been over 2 hours and I have yet to receive a call back from either employee. I have attempted to escalate this issue higher by calling several upper management staff members with the company but they have failed to return my call. I has been over 8 months and I am still waiting on this carrier. I would advise to not do business with this company if you have a choice. ServiceDont waste your money with this place... they lie and take forever to get your order. I talked to customer service yesterday monday feb 28th about my order friday that didnt ship out like it said it would. They said they would expedite my order to 2 day shipping and i would get an email with a tracking number i waited and never received the tracking number i had my wife call back this morning march 1. They said the oder couldnt be expedited and the website shouldn't be saying shipping out same day if ordered before a certain time. So here we wait again. My last order i had the same issue and it took almost 2 weeks to get it... Galls needs to get their act together. We will never order with them again. If possible id give them a -10 Tip for consumers:Dont waste your time or money Products used:Uniforms jacket cuffs cuff key9 days since I placed my order. They said it would ship 2 days ago only after I pestered the heck out of them. Their site says it still has not shipped. This is a horrible way to do business. Spend a couple bucks more and buy your gear somewhere else. They offer all kinds of discounts and codes. It's bait, don't fall for it. I only wished that they lived up to what a typical, honest business would do.This company is the worst of the worse. I ordered a jacket from Galls on 11-4-2021 and was told seven different times by the reps that my jacket would get to me in 7-10 days. It has been almost 7 weeks and no jacket. They even told me that FedEx would overnight the jacket, No jacket still in warehouse. This company is horrible and I do not recommend anyone to order anything from Galls. I was told a different lie each time I called. Account reps do not return calls and if they do they are slow in doing so. If I could rate them a -0 I would. Tip for consumers:Stay away from Galls! Products used:Ordered Jacket, Never received. Service ShippingI would like to start with the fact that even if you get the smallest item from this company the shipping is astronomical. In a current world where most things are shipped fast and free, a never evolving company like Galls is reminding us what getting stuff shipped back in the early 2000s was like. Super pricey and super slow are your only two options they offer. Let's go over how long it takes to even get to your carrier. In a warehouse of 2 people (or so it seems) your order and everyone else's is very slowly packaged and sent out the door. If you call to figure out why it's been two plus weeks since you ordered the item and the status is still "In Process", you will get a verbal apology at best. So, if you are ordering from them be warned and be prepared. Just look on the brightside, you will get your item(s)... eventually. Tip for consumers:Getting your product will be long. Products used:Metals Service Value Shipping QualityLast August I ordered a pair of 5.11 boots from Galls. They soon sent me an email saying that the order was delayed. Then they proceeded to keep sending me thse delay emails about every 2-3 weeks. Finally I got exasperated and wrote to customer service. No reply. I wrote again. No reply. Again. No reply. Eventually, some months later, I got a reply that said, "Sorry, we kinda dropped the ball. You can have 20% off on another order." And the boot order was still delayed. No way was I going to order anything else from them. So I just waited. Now today, about 5 months later, they've cancelled the order. Never ever buy anything from Galls. This is a very bad company. Tip for consumers:Avoid them completely. Products used:None. They never sent me what I ordered (which was a pair of 5.11 boots). ServiceOn 8/23/2022, I placed an order for 2 pair of 5.11 BDU pants. Shortly after placing the order, I was advised that the product was out of stock and there was a delay, the updated shipping date was now 8/26/2022. So I waited, checking the order occasionally as I needed the uniform for an event this upcoming weekend. I called yesterday to check the status of the order. I spoke with a young woman who was able to contact 5.11 and confirm the pants were still out of stock, and advised me the new anticipated delivery date to be September 12,2022. As this was past my need date, I requested cancellation of the order and a refund. The call taker indicated a rather convoluted cancellation policy, specifically that they would need to cancel the order with 5.11, await a written confirmation of said cancellation, then customer service would cancel my Galls order, then forward my refund request which, upon approval, would take 1-2 days to process to my bank. She indicated that it had to happen this way to ensure the merchandise was not in a truck in transit. I reminded her that we had just confirmed that 5.11 said the item was still out of stock and that even if it was, it would be being delivered by Fedex which does not take a week. She refused to budge or help further repeating the refund policy over and over, the second mistake. I requested a supervisor. Shortly thereafter, I spoke with a woman named Stacey, who repeated everything the call taker had said and tried to push me off. As the company had my money for 2 weeks with not so much as an email update from Galls, I was no longer willing to accept the burden of their inaction. I was placed on hold several times, growing increasingly impatient with the canned apologies. Having worked in the customer service industry, I can attest that when a customer is disappointed, often they simply want an apology. But when a customer has already paid, if they can't get answers they want results, effort. At no point did the company accept any fault for the communication issue or offer a solution, somehow this was my burden to bear. Stacey retuned to the line and rather curtly advised me that the order was cancelled and to expect my refund in 1-2 days. The call ended. I woke the morning to the first email from Galls since this escapade began. It was a confirmation of my order and advised me that the order was still being processed. So much for Stacey. I called again. The gentleman I spoke with advised me that Stacey had entered a request for cancellation but it was still awaiting approval pending confirmation from 5.11 of cancellation of the order and that refunds sent to that department were handled in order they are received. I advised him that all of that had been done yesterday by Stacey and that the order should be cancelled. Clearly she had lied to me to get me off the phone. He suggested I misinterpreted her comments and assured him I did not. I requested Stacey's manager and was connected to Aislinn Lawson, who again insisted I had not been lied to by Stacey and that nothing could be done. I recognize damage control when I see it. Aislinn suggested sending emails to Stacey, who was not working apparently, as well as to the accounting department to try to expedite the queue. I reminded her that all of that was supposedly done, by Stacey, the day before but wanted to know why it actually had not. Again placed on hold multiple times, and given dozens of empty apologies, Stacey answered the line, and here I thought she was off. I told her I did not want to speak to her, as she had already lied to me, and demanded a manager. I was told he, Dan Martin Senior Director, Sales Operations and Customer Experience, was in meetings until 11am (another lie, as I later discovered he was travelling). Keep in mind Gall's on-hold recording stresses, ad-nauseum, valuing our time for the work we do. I was connected to Aislinn again, who to her credit was now much more pleasant. She asked what I wanted and I advised her (paraphrasing) that I didn't want to pushed off to some customer refund policy that holds my money longer than necessary. I wanted someone to get up off their chair and walk to accounting and authorize my refund. Despite the perception that they are a large, multinational company, they are a small building in Kentucky, this should not be an issue. Aislinn confirmed that the 5.11 order had been cancelled yesterday, suggesting that the call taker today was also lying or the company doesn't share information as efficiently as it should. I waited, sometimes on hold and sometimes in real time, as Aislinn performed today, what Stacey had said she did yesterday, losing me yet another day to solve my equipment problem. She also candidly advised that the ordering person had not followed up with 5.11 in any capacity in the last 2 weeks regarding my order. Stacey had already been flagrantly untruthful to the customer, and again I was at the mercy of Aislinn's veracity that all of what she said is actually happening. I guess I'd have my answer in 1-2 days. Oddly enough on 9/7/2022 I was pleasantly surprised to see they had actually refunded my purchase. Until the next day, when they unexplainably re-charged the entire transaction again. Due to a medical issue I was unable to deal with it for 10 days. Calling them today proved just as useless. They could not immediately verify the charge, until Jenny, this time, received 3 screenshots from my checking account indicating it. She agreed it certainly appeared to be an error, but told me it could take as long as 72 hours to be addressed. As they had my money, again, for over 10 days already I was unwilling to accept the responsibility. After an hour on hold, the supervisor, Kamika Scott this time, came on and flatly lied to me. She informed me that I was in error, that the bank had erroneously received two refunds and they were only recouping the second. I, of course, had already confirmed this to be untrue prior to the call with my bank as well as again after, when I finally disputed the charge all together. No more calls. No more business. And a lifetime of butchering them online to kill their future. Lying and ripping off customers is bad business. This company is purely a middleman. Skip the wasted time and buy direct. Their customer services is garbage. They're willing to flat out lie if it gets you off the phone. Products used:5.11 BDU Tactical Pants ServiceCan't believe the excellent craftsmanship, a beautiful leather piece. Never purchased anything from Galls, and now a lifetime costomer Tip for consumers:You don't have to worry about cheap product or bad costomer service. 5 STARS Products used:The pancake 9mm premium leather holster Service