Gevalia used to market fantastic coffee - smooth & rich. Good stuff. But the last two store purchases (Traditional Roast & French Roast) smells musty when hot water hits it. And tastes as though it was filter-brewed through moldy canvas. It's awful. I use filtered water & a coffee press & other brands taste just fine. So I know the problem is the Gevalia. I also drink my coffee black, so taste nuances are very noticeable. Will not buy this brand again. QualityI purchased this coffee about a week ago after seeing positive reviews all over the internet. I boyght the Colombia medium roast as that is my preferred type of coffee. So as soon as I opened the bag I noticed it had a pretty unpleasant smell like maybe badly burnt toast, but I proceeded to make coffee anyways. The smell did not improve in the cup and the flavor was only what I can explain as chicken that was burnt on the grill and seasoned with dirt. Even after adding double my usual cream and sugar and hazelnut syrup it was still just awful. I thought maybe it was my fault for using my keurig so I made a whole pot and smelled up my house and it was no better at all. I tried cooling it and making iced coffee hoping that would help but just tasted like cold burnt chicken and dirt. The best part is its nearly impossible to get the after taste out of your mouth. I will not be buying anything else by Gevalia, this was a horrendous experience. QualityI have a Tassimo machine and this is the only place I will buy the CARAMEL LATTE MACCHIATO for this machine because it is perfect. I will only buy it when they have a sale with free shipping as it is expensive but I do love this coffee and will gladly wait for a sale I"m giving 4 stars because it takes a year or more for a good sale to pop up on the Tassimo coffeesThis is a wonder site that does what it promises. - THIS SITE DESERVES FIVE STARS. THEY FULFILL THEIR PROMISES. THEY ALSO GIVE YOU A WAY OF TRACKING YOUR ORDERS. THAT REALLY HELPS. WAY TO GO GEVALIA.I had several pods out of a box leaked coffee grounds thru due to inside filter coming unglued. Also the aluminum top of the pod is made from a thinner metal than other pod coffees. Value QualityI signed up a year or so ago for promotional emails from Gevalia. The first email I received from them contained a promo code for 15% my first order. I saved it for awhile but eventually discarded it. Today I went to place an order, & placed 2 calls to Gevalia customer service to get a promo code. The second call I was placed on hold for 21 minutes. The rep was nice but placed me on hold (again) to speak to her supervisor. As it turns out, I am out of luck! Each promo code is "unique" to each customer it's sent to & they will not assign another promo code to someone in my situation. What a pathetic & miserable excuse for customer service. That is unless they want to anger & lose customers.I had been a loyal customer with Gevalia for many many years! They recently changed their website and I could no longer log in... I had to instead re-register (2 TIMES) before I was back on their customer list. Years ago, after canceling because they stopped carrying the chocolate raspberry coffee that I loved, I received an email asking me to come back and I was promised forever free shipping because of my customer loyalty so I reactivated my account. So this time, BEFORE I re-subscribed, I talked to a representative who said I had to first subscribe and place my first order on their new site and then call them back and they would remove the shipping charge. I had always paid a total of $29.96 (for 4 bags) for many many years and when I got my invoice it was including $6.90 shipping plus $1.30 tax (which I had never paid before) so my invoice total was $38.16, almost $10 more! I tried to call them and was twice on hold for over the 30 minutes they estimated the wait time to be and then all of a sudden I got a message that I was unable to talk to a representative at this time, goodbye, and line went dead! Talk about rude! So after not being able to get anyone by phone I finally sent a long message about my horrible customer service experience on the phone and that I was promised and supposed to have my shipping cost removed! I then received a reply from Darren in customer service stating ONLY all of the many charges for each service, no... sorry things have changed... or, unfortunately our new policy is... or any nice words at all only more rudeness that I had already received by telephone! I sent back a reply and told him that they obviously think nothing of customer loyalty and that I would find another supplier and that they obviously did not want my business and that I would tell everyone that I could, not to do business with them! I have not ever received such poor customer service in my 65 years alive! Not just poor but very RUDE! While writing this review I tried for the THIRD TIME, to contact customer service (in case that I only got and email response from a rare customer service agent that should never be in that business) and was again on hold for over 30 minutes to to be rudely dismissed and hung up on! I GIVE UP! I will be going to CoffeeAm for my coffee from now on as they even have the Chocolate Rasberry that Gevalia quit making and even with their shipping charge they are comparable to what I was paying Gevalia all those years! Plus, I also found that Folgers now makes a Chocolate coffee that is pretty darn good too, thankfully! I am not one that writes bad reviews on a regular basis, like so many others do, in fact I never have before, but this company deserves it more than any! So I will be the one that says GOODBYE to them this time! DO YOURSELF A FAVOR AND DON'T DO BUSINESS WITH THEM!Here is what I HATE about Gevalia... Their coffee sucks and for those of you who enjoy their under roasted, completely stale beans... well, then you just like bad coffee. But my current rant about the company is that I got an unsolicited email from them recently and I sent them back (on their link) a message to unsubscribe... and suddenly I have an account with them! And I can't cancel! I'm not currently getting any beans from them (I am thankful for small miracles) but I am not only getting spammed by them, I am getting spammed by EVERYTHING that KRAFT foods, inc owns. Yeah... sorry to burst your bubble those of you thinking you are getting the best coffee in the world: they are owned by Kraft Foods, inc., makers of Cheeze Whiz. Just... please re-think your subscription to GEVALIA and buy your coffee in small batches at your local organic store that sells shade-grown/fair-trade/not-killing-songbirds coffee. GEVALIA is the coffee equivalent to Tar Sand Mining. We can do better, people!Gevalia sent me my coffee maker and coffee fast and everything was of good quality and only $14.95 so I would say if you are looking at getting there intro deal then go for it. After your coffee maker shows up then cancel becuse the next shipment of coffee is not cheep it will be like $30+ but other than that where will you get a good coffee maker and some coffee for under $20?