I had a small issue with my order at Tushy and was a bit worried because I spent some money on them. However, the customer service at this company was 100% good! Very satisfactory and helpful. My issue was cleared up so fast and I was so happy about thatDuring the toilet paper shortage a couple of months back, I discovered Hellotushy, and I've been a fan ever since. It was easily installed by my husband, and I now prefer it over the other toilets in our house.Got myself and me family a bidet, and my they love it! The installation process was simple, and the instructions were easy to follow. The only real comparison I have is between the regular and spa versions. The spa version is not something I would suggest to anyone because there is very little chance that any warm water will ever touch your butt.