No one answers the phone at any time and you have to jump thru hoops to verify your identity just to pay your invoice. Had my domain expire while i was away and i'm trying to pay the invoice. I don't know my client id as it's a unique number as opposed to my email address and when chatting with whoever is on the chat feature they asked for the last 4 digit of my credit card that i paid the last invoice with that was over a year ago. I clicked on reset my password but since my email was locked down i couldn't get to that link. Was told i needed the 'Advanced team' to walk me thru the rest of the painful process. Lucky i had a backup email to use or that would have been it. They send you a link to where you need to upload your id and do a selfie where it tells you to turn your head in a circle wft ever that means but after several attempts at standing on my head i was able to get it to go past that point. Eventually resetting my password but then was locked out for too many attempts and couldn't pay my invoice anyway. It's now been almost 2 hours of me attempting to login to pay my invoice and in that time i have purchased a vehicle thru a dealer who could use what is called a telephone and we were able to conclude the entire dealer with him taking my visa card and sending me the invoice. The world we live in is made of terrible customer service and as i sit here wondering if this review will ever get posted i wonder where we are going in the information age. Tip for consumers:they need to learn how to do business or shouldn't be in it. Products used:not sure still waiting Service Value Shipping Returns Quality Date of experience: January 13, 2025Even i upgraded so badOur automated performance scans have detected that your hosting account has exceeded the resources allocated more than 80 times in the past 2 days. Please see the list of recent faults generated by your 'CA-Optimized WordPress Hosting Business (mycat.ca)' account: ⁃ CPU speed limit (CPU): 1 time ⁃ Limit on entry processes (EP): 3 times Tip for consumers:bad Products used:bad Service Value Shipping Returns Quality Date of experience: December 8, 2024Been with Lunar pages for decades - now that Hostpapa bought them out its horrible, expensive and uses all the rotten tricks. Bait and switch, insane monthly rates for one Wordpress website. Capped bandwidth. Just a horrible hosting company stay away. Date of experience: March 9, 2023I am a long time client of hostpapa. Recently I started receiving emails from a hostpapa account manager saying there is some "issue" (that was unspecified) and that if I did not upgrade (adding $49.95 a month) they would suspend the account in 24 hours. However, no specific issue was given (just that there was an issue). In addition, my account control panel shows no issues for the services they are providing. This actually sounds fraudulent and I certainly would NOT recommend hostpapa to anyone. ZERO stars! (if I could) Products used:Internet Hosting Service Service Value Quality Date of experience: June 6, 2023400% more expensive than average for hosting. Tech support are not trained to communicate effectively with the general public. Unless you're an IT nerd, you don't want hosting with these people. They are unhelpful expensive geeks. Tip for consumers:Avoid at all costs Products used:Hosting Service Value Shipping Returns Quality Date of experience: May 29, 2023They give you very small I/O limits so literally any wordpress plugin installation or updates will cause it to go over and then they'll try to pressure you into upgrading to their ultimate plan, even if all you have is a static site with 4 visitors a week. It's scammy. Service Value Date of experience: January 30, 2023Host Papa is terrible. They destroyed a great company (Lunarpages) when they took it over. Host Papa is desperate for money - constantly trying to upsell and always threatening to take down your site. I was with Lunarpages since the 90's without a single problem. Now, I spend more time responding to Host Papa's relentless emails about my usage - than anyone should. If you have more than 2 visitors per month to your site - or even if you don't - be prepared for "over use of resources" emails filled with threats. They sold the service, now they don't want to honor it, or need more money. Go somewhere else, stay away from Host Papa. Service Value Returns Quality Date of experience: July 17, 2023I paid for bigger package and after few months I started to get emails about going over limits. So I had a consultation with my webmaster and with HostPapa, I made few changes but they were saying that I'm still going over - my website was so small (blog with 10 articles and listed services) it didn't make sense. They postponed my website twice and were punching me into buying extra services! I changed a provider, was transparent with them about what happened with HostPapa, they've checked everything's and said that my website is small and everything's all right. Don't be confused with 5 starts reviews - those are for features they have listed, not actual client's reviews. Service Value Quality Date of experience: December 19, 2022I've had my site with Hostpapa since launching it in 2015 and I am absolutely useless when it comes to technology. With that in mind, Hostpapa have always been incredible with their customer support, as they're incredibly quick to respond and will always take the time to help you fix a problem. They have a customer for life in me. Products used:Hosting + Domain Service Value Returns Quality Date of experience: July 14, 2023I had a simple photo website with at most 100-200 meg of traffic per month. All was good for many years, then suddenly I receive nasty grams that I'm using too much resources. When a hosting company tries this scam, I just shut down my site and see if it is a scam. Sure enough, Hostpapa kept sending the nastygrams that I had to upgrade due to the massive traffic on my site (which wasn't even up). Pure sleaze! Products used:Domain Hosting Date of experience: June 2, 2023When deciding to purchase HostPapa service, I pointedly asked the sales representative if there was automatic renewal of service. I was told: NO. Now, I see I'm billed $400 for a renewal I did not ask for. I had no intention of renewing owing to bad service. Tip for consumers:DO NOT USE THIS SERVICE unless you want to risk misinformation and poor service. Products used:Web hosting,. Service Value Quality Date of experience: February 8, 2023As a corporate customer, we have experienced the most chaotic web provider with the worst service we have encountered anywhere in the world over the last 20 years. One gets the impression that one hand does not know what the other is doing, or one might come to the conclusion that this behavior is intentional, which seems more likely to us now. Two unsuccessful attempts to cancel all services, with only the third attempt after weeks seeming to work. Charges continue to be made to the credit card even after this was disputed by us at the first attempt. There are no refunds, with the explanation that the charge occurred before the cancellation was processed. From our perspective, this behavior is no longer just dubious but outright criminal, especially given that this does not appear to be an isolated case but many other users report similar experiences. We have passed the matter on for review to our legal team and issued a warning about this hosting service across our entire corporate group. Date of experience: February 28, 2024You lied and got me to upgrade when I didn't need it, offered me a $50 credit to make up for it (but never gave it to me), told me that I had to PAY if I wanted to downgrade from the plan I was manipulated and lied into getting, tried to get me to renew a year early and forfeit my last year on a great price, took away any admin tools to monitor my own file safety, charged my credit card A MONTH IN ADVANCE OF RENEWAL WITHOUT MY PERMISSION, and then took ZERO responsibility and showed no remorse for doing so... and then offered me a 10% discount on your inflated prices. But other than that, you're pretty $#*!ing awesome! Good riddance. Service Value Quality Date of experience: December 13, 2023I was with hostpapa for 2 years. Havnt changed anything on the website during this time. They started email me saying my website consume too much ressources. But I havnt change anything! They kept insisting on buying upgrades wich I dont need. Dont go on this hosting company, they are pure scammers. They even blocked my website and the result is I lost money by their fault. Service Value Shipping Returns Quality Date of experience: November 9, 2023They recorded customer's credit card and renew with a very, very and very expensive price for customer automatically without authorization from customer. This was done during the Covid pandemic period. We don't have staff to check the bank details daily. The renew has 3-4 times priced above your initial order. However when we try to use it, it says your resource is limited which can not support a very small website setup. We had never been able to setup a very basic website and the system always says the resource limit. And ask us the pay more money above the $738.53 they have charged in this year. Be careful when you buy service form this company. A really rubbish business which is originated from Canada. Tip for consumers:Check this website https://au.sitejabber.com/ and Productreview.com.au before you buy their service in Australia. It seems that they bought google ads. So you can find almost all feedbacks on google review are good. However it's absolutely not. Products used:Website hosting Service Value Returns Quality Date of experience: November 15, 2022I have a very simple need for basic email hosting and a single 1 page website - no ecommerce. Lured in with what appeared to be an inexpensive & simple solution soon added up. They love sneaking in extra charges and annual fees which first appeared to be part of their 3 year package, but soon you realise aren't. They are not very transparent with charges and fees. Soon I was paying considerably more and receiving way less than I expected. I have to manually download back up almost every second day or the back up fails with no more space as the backup they offer at a basic level gets you nowhere and has to be manually deleted when full before it continues the service. Support personnel have also been somewhat arrogant and rude giving me the impression I am wasting their time when I call with an issue. I have no intention of renewing with them and even considering moving before my 3 years are up, joining them has been the worst decision I have made. Tip for consumers:Look into the fine print and investigate all the little extra charges before making a decision - they are not as transparent as they appear! Products used:Web and Email Hosting Service Value Quality Date of experience: August 7, 2022I signed up for business package and have a simple website but have been hounded by them saying my website is using too much resources. Service was terrible and constantly being told usage is high and I need to upgrade. Cheap rates then hounded yo pay more. Not happy. Service Value Quality Date of experience: October 15, 2022Do not give this company your credit card. They charged my card for an extra line item to the tune of $650 without my consent, after years of simple domain name renewals at $22.59. And they refuse to refund me the extra charge. I've had to submit a dispute through my credit card. Absolutely shocked by this - no invoice, no receipt, just a wild charge and refusal to refund. DO NOT TRUST! Tip for consumers:DO NOT TRUST!! Monitor your account billing/payments DAILY -- don't trust the emails they send not showing actual transaction amounts. Check your credit card statements - they will over charge you and refuse to refund! Products used:domain name registration Service Value Returns Quality Date of experience: June 21, 2022Since I moved my services to Hostpapa, I was getting nothing but harassment. "You exceeded your backup quota' 'You exceeded your email quota' "Your website is too big" "You need to upgrade for your website to load faster" I am paying for the biggest plan they have and I have just a normal business website, not e-commerce or something extraordinary. I have upgraded my backup and now my overall bill comes to hundreds of dollars because there is no transparency from the beginning. Worst experience ever. Date of experience: May 16, 2022I am only with Hostpapa because I was with Lunarpages since day 1 of my site, and they sold to Hostpapa and I haven't been happy with the change, but no real issues until my site is now infected with malware and they took over 12 hours to reply to my support ticket and have done NOTHING to help with the problem, they only want more MONEY! I will not be giving this lacking, horrible, ill ran company any more money! I will be taking my site elsewhere and they can have the infection that they won't help deal with. AVOID this hosting company unless you like to be gouged. Date of experience: December 2, 2022Worst support i ever had with other companies... they can not fix problem of their servers... and then they will not refund ur money Service Value Shipping Returns Quality Date of experience: October 26, 2023Bought three years of hosting up front. Never got access to it. No service from telephone, none from chat. I have been robbed three hundred dollars. That's pure scam. Date of experience: November 11, 2014This company kept customer credit card info, SCAM, the owner even denied and did not answer the call, then rudly shut the my website server without notice, SCAM Service Value Shipping Returns Quality Date of experience: January 10, 2023When I first started using them I gave them a 5 star review. That was until May of 2020 when I was a 10 months into my 3 year contract on a "Business" plan (see image). Like dozens or hundreds of others have reported (when I decided to complain I found over a hundred complaints so far to BBB, Ad Council of Canada, and other review and information sites), they threatened me over a secret metric called "Entry Points". On a site with extremely low traffic, a rogue search decided to aggressively index my site. Their response was to demand that I pay over $400 to upgrade to a high-performance host or they would suspend my account. I added filtering to block the known robots, and it happened again. This time they locked out my Cpanel and suspended all of my sites and demanded that I upgrade. There is no traffic, it is lucky that I had not moved my main business site over to them yet. To threaten suspension and/or demand a $400 plan upgrade for exceeding an unpublished limit (in fact an implied unlimited parameter, since the related metrics are either unlimited or unmetered) is unacceptable. Having a salesperson be the point of contact for a technical issue is a conflict of interest at best. Once the suspension occurs, ONLY the salesperson can remove the suspension. The escalation team works at glacial speed (relative to technology) and only communicates via email. Date of experience: June 8, 2020Warning hostpapa FRAUD, We discovery hostpapa after payment 5 plans hosting paid ready, Hostpapa remove tools cachewall for buyer get hosting not desactivate the cachewall Also is a fraud because not ask to buyer. We cancel plan for 5 plans 3 years advance, and hostpapa not refund me money for total months not used, also during my investigation we discovery hostpapa France is not real office to defense juste a box postal. Is a fraud we send all informations to FISC french and we decide to send hostpapa to justice dont get plan hostpapa after paid hostpapa change conditions without you know! If you not Open eyes you do not nothing. Hostpapa make a scam business fraud and cheat him customers. Date of experience: January 15, 2020