I have used HP in my tax practice my whole life. This year, 2024, i have bought 3 brand new hp printers, none work. Cannot get them setup cannot get them to print. The last one was little cheap one hoping that if it didn't fly satellites maybe the mf could print. Who in business has time for this Products used:hp envy 6100e printer Service Value Shipping Returns Quality Date of experience: December 16, 2024I wish i could give them zero stars. UNDER NO CIRCUMSTANCES SHOULD YOU BUY DIRECT FROM HP. I bought an OmniBook on a Black Friday 2024 deal. Less than 1 week later and whilst still waiting for the laptop to arrive, HP have it advertised at a cheaper price and refuse to refund the difference. They claim only 1 coupon per order. Try to return it, they threaten you with a restocking fee. Service Value Shipping Returns Date of experience: December 5, 2024Most horrible customer service ever. I have been an HP customer for over 10 years and I currently purchase HP ink for my printer/scanner. I had to update my Wifi password and now the scanner won't connect. I know it's a simple fix but HP WON'T HELP a valued customer because my printer/scanner is past their window of customer service? It was working just fine and I've changed my wifi password before and they walked me through it no problem. Now they won't help AT ALL to get my scanner reconnected...instead they told me they'll give me 15% off on a new product. It's not broken! It just needs a basic troubleshoot. I've tried to call HP for the last 2 months and today was the first day I actually got a human. Their automated system won't let you past and won't read the serial number correctly so you can never get through. So incredibly FRUSTRATING and extremely terrible customer service. You'd think they would want to take care of such a long time customer so they will be a returning customer but they obviously do not care. This has put me way behind in my work. I will work on becoming a NON HP customer in the future. Tip for consumers:So disappointed they won't help with basic troubleshooting because the product is past their window to offer any help (??)..while I still purchase HP ink constantly for it, so I AM still a current customer. They'd rather lose existing customers than keeping them as a future customer. Products used:HP Printer Scanner Service Value Quality Date of experience: November 19, 2024Hi, I bought new 17" hp laptop with touch screen 8 weeks ago from Best Buy. I took back to Best Buy right after I discovered touchscreen does not work. They fix but 1-2 days later it stops working again. I took back a 3 more times and same thing happens. It will work for only 1-2 days and then fail again. Best Buy refused to take back laptop and replace with new. They said they can't fix and call HP. Contacted HP tech support and they did diagnose problem over phone and started working. Next day it failed. Contacted HP again and ask for new replacement and they refused. They said I need to send in for repair and if they can't fix they would replace with new. I sent in for repair. I received back 11/12/2024 and working. Two days later (today) it failed again. I called hp escalation dept and they refuse to send me a new laptop. They want to send me a loaner and for me to send in for repair again. This will be 7 repairs on a 8 week old laptop. I keep spending gas money on taking to Best Buy and to fed ex. This is a LEMON! I sent a message to CEO of hp and we will see if he will actually respond. Otherwise I will need to take them to small claims court and write several reviews. ANY SUGGESTIONS? Thank you Products used:Hp laptop Still trying to get replaced Date of experience: November 14, 2024I used use hp but no longer. No customer support, not even a manual! DO NOT, and I repeat, DO NOT use HP for anything. They are the absolute worst! You will have a frustrating time and waste hours of your life trying to even talk with them. Avoid at all costs. The worst company we have ever encountered,. Save your time, go play with your kids, get drunk, whatever but DO NOT USE THIS COMPANY! Tip for consumers:Once again, DO NOT USE HP FOR ANY REASON, A TOTAL BS COMPANY. Products used:A cheap printer. totally worthless Service Value Shipping Returns Quality Date of experience: August 20, 2024Purchased a monitor on July 24,2024, but it turned out to be defective. Raised a case with HP on July 29,2024, expecting a suitable replacement. However, I received a 3-YEAR-OLD monitor as a replacement, which is OUT OF WARRANTY! My original purchase details: Serial Number: 3CQ*******C0 Replacement Monitor Details: Serial Number: 3CQ*******YK (out of warranty) Tip for consumers:Case ID *******729 Products used:HP monitor Service Returns Quality Date of experience: August 27, 2024I purchased a HP DESKJET all in one Printer on September 3,2023 and from the first month the printer starting to give trouble and I had to contact them for tech support several times withing 3-4 months. And they try to fix the printer unsuccessfully. But refused to replace the printer even thought I have warranty that don't expired until September 2025. I had to get my Attorney's involved with the matter. And they advise me to file a claim in the small claim court in my city and state and have the Marshall served them. Wish I did Tip for consumers:I will never purchase any HP products again Products used:NONE I have almost 6 months without a printer for my small home business. Service Value Shipping Quality Date of experience: July 22, 2024HP takes advantage of customers by refusing to show terms and conditions until AFTER you have installed your product and can not return it. They then extort you for money to use your own printer you have paid for for $1.99/month or they will put a stop hold on your printing activities. It is a scam and fraudulent practice. I tried calling to resolved the issue and the agent on the line told me they'd find a way to end the call with me because they were frustrated. He then took an arbitrary comment about Mother Theresa and said I was being racist and hung up. Don't buy HP products unless you're a huge fan of 1984 - they'll email you to let you know they keep track of what you are printing, so pray you're not printing medical sensitive information. Tip for consumers:Fraudulent behavior Consumer Misrepresentation Extortion from Customers Products used:HP Envy Deskjet Series Service Value Shipping Returns Quality Date of experience: June 19, 2024I own Elitebook for my daily work 50-60 hours a week, it is 2.5 years old machine already visited official service 2 times due to warranty issue. Now, there is electricity shock on the computer whenever somebody touches me if I am working. CS team tried to escalate the case but local representatives only follow official guidline, "go and check with nearest service since warranty is over' What?! A computer is 5 months after warranty expired and they cannot even make diagnostic on such a safety issue. Avoid! I would spare this one to another brand. They better focus on product not FB posts and such. Tip for consumers:CS is worst in market Products used:Elitebook Service Value Shipping Quality Date of experience: July 1, 2024Your printer cartridge id method FAILS and it blocks legit cartridges from use...repeatedly! Even when I've taken the steps to turn it off! The cartridges are ridiculously expensive and don't last long at all. NOW the ability to scan to my computer has failed due to your 'lovely' updates and locks my all-in-one printer up and YES I've tried your suggestions. I have been a loyal HP purchaser, BUT I've had it! Never buying your products again. Things like replacing cartridges, printing, and scanning should literally be a one button process and you have so muddled it...EASY-of-USE is clearly something you are not familiar with or you just don't care about your customers! Date of experience: May 21, 2024I will continue to post on every blog known to man that HP has the WORST CUSTOMER SERVICE EVER. Case Number *******733 - has been Created CRM:*******948 I used the instant ink for a year or so, then got very sick and had to stop all work. I called HP to pause my service, they did it for a few months, then turned me back on with NO KNOWLEDGE OF MINE. I must have paid months of ZERO VALUE monthly printing. Now I want to REALLY PRINT something and they want to charge me MONTHS OF NO USE in order to turn my printer on. I WAS ON THE PHONE WITH EVERYONE THERE FOR HOURS AND ALL THEY DO IS READ DIFFeRENT WAYS TO NOT HELP ME. I will continue to post on every page possible until someone actually calls me back. I will send hundreds of emails and posts because it is SIMPLY NOT RIGHT TO HOLD CUSTOMERS HOSTAGE and that is what HP is all about. Tip for consumers:NEVER EVER BUY FROM HP THEY DO NOT CARE FOR CUSTOMERS AND DESERVE TO GO OUT OF BUSINESS Products used:I asked for a pause on my billing account for ink since I was out of work on medical leave and not needing to print. They turned it back on and charged me without my knowledge - then when I caught on they turned off the service and never allowed me to print again. They owe me 1000s of pages that I paid for and will not even listen to my situation. I've called over and over and over - they hang up. I emailed and wrote to them and did everything I can - they tell me someone will get back to me -- meanwhile I can't print important documents for days and they don't care. Service Value Date of experience: June 18, 2024Lousy computer, lousy service, lousy care package. Goose chase after goose chase, zero result on repair. Waste of your time, time after time. Chasing phone numbers, put on hold, get transferred time after time. Require frivolous info about you and your computer, dates, type, price, S/N... If you want run around, they get you going on the run to eternity. Products used:HP Laptop. Service Value Shipping Returns Quality Date of experience: May 29, 20246-11-24 After going round and round with HP over this defective laptop, they shipped the 'smashed by them' unit back to me and have done nothing about correcting it. NOTHING. $8,000 of junk is what I have now. DO NOT BUY from Hewlett Packard (HP). Tip for consumers:Avoid HP like the plague. Products used:Workstation class Laptop Service Value Shipping Returns Quality Date of experience: June 11, 2024This is a pro level workstation laptop that cost $8k! Ran for about 3mo and the laptop completely died. Turn it on and all it would do it blow the fans. Sent to HP after it took them 10 days to send me a box. They got it and diagnosed it as a bad motherboard. Took them 8 months and hundreds of emails to repair it. It came back looking like someone had used it for a hockey puck. Scratches and dents all over the machine. Sent it back again. Again they had to send a new freeking box which took a week. The put all new plastic on it and returned it to me. Worked for about a month, then a big red line appeared on the screen (dead pixels) and horizontal and vertical lines came off that covering the whole screen. Wasn't anything I'd done, the machine had sat on my desk the whole time. Sent it back again, again with the week long box issue. This time they returned it one of the hinges is sticking up 1/8" and they STOLE the WWAN module - that's right, HP outright stole a part off my laptop. Now they say their policy is to replace the laptop because there have been more than 3 hardware issues. But they are refusing to do this because I didn't buy it from an 'authorized reseller' whatever the heck that means. They want to send me another box and repair this junk machine again. At this point I have zero confidence in HP being able to repair this laptop, I have been a good customer of HP's buying dozens of laptops and servers over the last 25 years. NO MORE. I WILL NEVER BUY ANOTHER HP PRODUCT AND HOPE YOU DON'T EITHER. Tip for consumers:AVOID THIS COMPANY Products used:HP ZBOOK FURY G8 17 Date of experience: December 16, 2022 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) dolores K. Washington 1 review 0 helpful votes Follow Dolores K. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “HP instant ink plan a bad choice” March 28th, 2024 The salesman at Best Buy encouraged me to sign up for the free ink trial where HP tracks and sends ink as needed. However, when the period ends in 6 months if you haven't used the cartridges up they no longer work. Even if you have a new one not opened. This plan only useful if you make lots of copies which I said I did not and he encouraged it anyway. Now I have to sign up for monthly fee extension or go buy a different cartridge and throw mine away! Totally wasteful and environmentally bad! Also false advertisement from Best Buy. I am still using the original cartridge. Date of experience: March 28, 2024This company sold me a monthly subscription for ink. I cancelled it when I realized I wasn't using it. They actually locked my printer when I stopped the subscription. They are demanding I return my full ink cartridges which I paid for, and want me to buy different ink cartridges. There is no way to contact customer service about this. Instead I will toss out the printer and buy from another company. DO NOT BUY HP! Products used:printer Service Value Quality Date of experience: April 11, 2024Utterly stupid! My printer is WiFi. My laptop has WiFi! Running Linux? But I have to carry the laptop to where the HP Wi-Fi printer is situated(connected to my workstation PC) and plug in a USB cable to the laptop in order to set the WiFi printer up for 'WIRELESS' print capability! Then unplug the USB cable, reconnect it to my workstation STUPIDITY AT ITS WORST. BTW, my iPads get it automatically by their WiFi capabilities. Service Value Returns Quality Date of experience: June 23, 2024Used a ridiculous number of different printers and printer-scanners by HP for my various needs. Always reliable and precise work however sometimes they can have compatibility problems. 4/5 in general. Date of experience: January 16, 2017I am using HP Pavilion G4 since last 6 years and turned out to be the best laptop ever. Battery life is just awesome and their service is too quick. If you are purchasing a laptop for the first time, but HP. It won't disappoint you. Date of experience: May 16, 2017I consider the HP products to be an incredibly good and worthy investment because as time goes by, their products really stand out. The service is too very responsive and helpful! If i had to buy a laptop or printer or whatever. I would checkout this brand in the first place! Date of experience: January 30, 2021In my years as a state administrator, I have purchased more than 100 HP printers and have used them personally in my home business. The printers have always been solid and support satisfactory. However that is no longer the case. My previous printer would not maintain a connection to the wifi, but I was unable to convince technical support, so I just bought a new printer, another HP. It is a 9015e and works well, but if I refuse to buy HP printer cartridges from HP, they shut off my printer. This is horrible support and I refuse to be held hostage. I will be replacing this new printer as soon as my time expires with my current printer cartridges. I refuse to do business with a company who can shut off my printer whenever they want anytime I don't comply to their wishes. Goodbye HP. We had a lot of good years, but you have crossed the line. Tip for consumers:If you purchase an HP printer, you must purchase HP ink or they will shut off your printer. I do not use my printer enough to use the ink fast enough, so they shut me off even though I still have good ink levels. If you do not buy enough ink often enough, they shut you down. Products used:Various HP Printers over 30 years Service Value Shipping Returns Quality Date of experience: March 14, 2024HP used to be old school PCs that had no style but now with all of their new hp envy computers they really have done well in impressing me with both video and sound. Gaming is pure bliss on these machines. I have bought from the site rather than going to costco which did have it cheaper as I was able to buy a 3 year warranty from HP for a good price and I tend to use those warranties since I keep my laptop for at least 2 years. Otherwise you might find an HP cheaper at costco. The other thing is you can customize on the HP site. Date of experience: August 4, 2010Great laptop but horrendous customer service (India again) and poor sales persons. I came very close to mailing my $1265 custom laptop back to HP due to the salesperson lying to me and having to purchase additional items to install what they sold me. 1. The salesperson lied about the number of CD/DVD slots I would be getting. They told me 2 and there is only 1. I wanted two for copying CDs/DVDs. 2. He assured me that customer service would NOT be India but the Philippines. It IS India and twice I could not understand them and they could not understand me. 3. The salesperson sold me a "kit" to put a second solid state hard drive in my laptop. When I received it, I realized that I now had to purchase an installation kit. 4. HP does not publish adverse reviews, so do not go to their site for reviews. They cherry pick what they want you to see. The computer gets 5 stars while sales and customer service gets 0 stars. This averages to 3 stars. Date of experience: August 28, 2013Have been using my HP laptop pavilion series for 8 straight years. Still with the original hard drive, processor, ram, webcam, and everything else. Recently upgraded it to windows 8, still working smoothly. What more could you ask for! Date of experience: February 3, 2015I bought this one 2012 and still going strong without a glitch. The HP support people have helped me install my printer online and help me with other problems that were probably my fault. From the reviews of the new laptops HP seems to have gone downhill. I hope not as I have had such luck with these machines. I am not kind or careful either, often just throw the thing in my purse without padding. Right now it is lying sidewas on my living room floor. Date of experience: December 7, 2016My HP Officejet Pro 9018 All-in-One Printer could not scan or print any documents. I called HP customer services for solution. Talked to 3 individual persons including 1 in the Instant Ink Section at the very beginning. Finally I was switched back to Kyle, a Instant Ink Support Specialist. She listened to my concern and walked me through the recovery process. She is so knowledgeable about her company products. Me and my wife was so happy that our printer works once again. Thank you so much Kyle. This is my case number: *******003 Date of experience: July 21, 2022