I purchased a suit from them. They had to order in the pants. I tried on the suit and discovered that the waistline was a45 not the 36 I needed. The salesman told me that I was mistaken and my story was impossible. After some time I told him that I had called yesterday and the pants were in the hold area. Never have I experienced such rudeness from a salesperson. This was at the Milford, Ct store. Service Value QualityI ordered 3 shirts online. I am certain that I checked size 17 32/33 for all three shirts. Before placing the order I reviewed the sizes on the screen and placed the order. When I received the online confirmation, one of the sizes was wrong. I then sent an email to their address to correct the mistake. I did not receive a return email confirming the request for correction of size. The next morning, I called their mail order telephone number and told that the order had been processed and was ready to ship, but the customer service department can not contact the warehouse, so a correction could not be done. So this company has a customer service department that does not read their emails nor can they contact their warehouse. Why bother? Tip for consumers:Not happy Products used:Don’t knowWell I did my Trying on my tuxedo my pants hem came down. The gentleman said he would that fix it pick it up tomorrow. Which I did upon trying it on one hour before my daughters wedding both hams by dragging on the floor. I took it to the cleaners near my home and he took care of it. I wouldn't rent or buy anything from this establishment Service Value Shipping Returns QualityTHIS IS A PIECE OF $#*! COMPANY STAY AWAY FROM THEM I BOUGHT ONLINE A SUIT AND I ASKED FOR EXCHANGING NOT MONEY BACK THEY SEND ME MONEY BACK! NOT RECOMMEND IT! Tip for consumers:DO NOT BUY FROM THIS MOTHER$#*!ERS !! Products used:Suit Service Value Shipping ReturnsThis is not my first frustrating experience with JAB. As a tall man my choices are somewhat limited to maintain some sense of fashion and I mistakenly thought that I finally found a good source. From custom made items messed up to ordering some "Traditional" size Sport Shirts and consistently receiving "Tailor Fit" size Sport Shirts two times in a row. So I am thinking with this ship running this way it wont be long until it sinks. What ever happen to taking care of the customer? Yes, I got my money back but only after I drove 15 miles to get it. Tip for consumers:Find another retailer Service Value Shipping Returns QualityMy first time going to this store for my son. I walk in, no once welcomed me. My son and I walked the whole store and not anyone in that store offered or asked if either of us wanted or needed any help. We found something we wanted to purchase and this fool, black dude with locs was on the phone, he knew we were waiting to be checked out and not one time did he or this other idiot with yellow or orange hair tell us we would be right with you. I had to seek this other idiot with yellow or orange hair to check me out, when she gets to the register, the black dude magically gets off the phone. I cam back and got a refund because I refuse to buy anything out of this store. The whole time my son and I was shopping the black dude was in the chair like he was at home. The MOST unprofessional customer service I have experienced and I go to walmart alot and when I come in walmart, they speak. Will never shop or refer anyone to this store or establishment. Tip for consumers:horrible service, this store should get an award for the most horrible service thus far. Of all places, Walmart would win compared to this trash customer service Products used:nothing Service Value Shipping Returns QualityJos A Banks store at 4601 Creedmore Rd. Suite 107 Raleigh NC ******* I do not think I will ever be back. The entire staff walked around me like I was not there. I had looked at the website and saw that they were having a clearance sale. I walk into the store and they were chatting among themselves. I WAS THE ONLY CUSTOMER IN THE STORE! No one says anything, to me at least. A white guy walks in behind me and gets the red carpet treatment. I have experienced similar treatment at another Jos A Banks here in Raleigh in Cameron Village. You can learn a thing or two from Chick Filet. They appear to want (almost) everyone's business! At least they say hello when a customer walks in! Is there a culture of poor treatment towards black people in your stores? If so, no problem. My money is as green as anyone else's and I have no problem, I am actually happy spending it with people that at least pretend to want my business. I see why you all are laying people off. Tip for consumers:Do not spend your money where you are not celebrated. Products used:noneHorrible, absolutely horrible. The Charlotte JoS A Bank couldn't figure out sizes, Tux came with buttons falling off and no "real" vest, some fake thing with no back that was very ugly even though we were assured a full vest-told by Ukrainian manager(don't know her name) that what do we expect, it's a rental, as if I should expect for near $300 to pay for garbage which is exactly what we received. Told them we didn't need some of the accessories, charged us anyway and said there is nothing they can do about it. Called them next day to see if they finished repairs and they left me on hold over 30 minutes, when I finally got there took them 20 minutes to find the tux as they had no idea where it was put. Will NEVER rent from them again. Was told by same manager if we wanted a decent tux we should buy one because we can't expect rentals to be of any quality since they are recycled forever and if we have a problem with it we should contact the warehouse. They take no responsibility for this inferior quality garbage. Do yourself a favor, go anywhere but here. Also manager did not want to help us figure out how to attach this thing they called a vest. Seemed to be missing parts. Products used:Tux Service Value Shipping Returns QualityI was trying to purchase some items online. The credit card transaction was approved, however, the company told me the transaction was declined. I contact the credit card (AMEX) company and confirmed the transaction was successful. I ask the reasons code for the decline but the representative was unable to provide me with the information. Financial institutions ask me for a reason code, but the store was unable to provide me. I do not recommend it the purchase at all. Service Value Shipping Returns QualityI purchased 4 suits from Jos A. Bank. Trying to return them has been an ABSOLUTE nightmare. They've held my money, did not provide me with a proper receipt for dropping off my suits for return and now, dealing with online support, I have made 3 separate calls. ALL three calls have been "on hold" calls and no resolution. ABSOLUTELY regret purchasing from this retailer. Tip for consumers:DO NOT PURCHASE FROM THIS COMPANY. Products used:4 Executive suits Service Value Shipping Returns Quality2 workers only. Do not even acknowledge you walk into the store. No greeting, no nothing. Unpleasant experience. Took 1 hour to just get fitted for a rental. Service Value Shipping Returns QualityToday I was at the store on 1650 Market Street in Philadelphia PA ******* and I tried on 4 shirts. I decided to buy 1 because the markdown price sticker reflected 4.99. I walked to the back to be checked out, the associate was talking to someone else so I looked at some more items. He then checked me out and the 4.99 sticker was gone and reflected $ 9.99. I brought it to his attention, and he said the sticker says $9.99. It's not the 5.00 but the principal. I believe the sticker was removed. If I ever go back to this store I will take pictures before bringing anything to the register. I will also contact the DGM and the corporate office. Tip for consumers:Please pay attention to your purchases. Service Value QualityI have purchased JAB clothes for years and up until recently the product and service had been excellent. I just purchased 14 polos and 6 dress shirts. The polos are great. 3 of the 6 dress shirts are the wrong size/fit. How can some not read a size and fit in the collar. Pretty straight forward. This retailer has gone downhill since Men's Warehouse bought them. Time to fine a new clothier.I went to the Danbury CT store. Service was terrible. They totally messed up the alterations. They blamed everyone except themselves (the temp worker, the outsourced tailor, et etc). My tux looked horrible at my affair. Pay a little more … go to a quality place like Mitchell's. Tip for consumers:Pay a little more and go to a quality establishment Products used:Tuxedo Service Value QualityI'm hesitant to write a negative review because the staff at the store I went to in Bryn Mawr we're very nice and helpful, but beyond that things seemed to go wrong. I got fitted for a custom shirt, and honestly not sure if it was the measurements or just incapable people at the tailor department but it came out way too large. Mind you I am quite short/small at 4'11" and 150lbs, so not a routine sizing but still I thought that was the whole point if a custom shirt. So they size me up again and send it back abd I asked for no monogram. They make another shirt (didn't alter the original) identical to the first one, way too large and still with the monogram... so either they didn't read the new measurements or just weren't capable of doing it, I don't know. Needless to say I got my money back. Short story, if your an unusually sized individual do not bother getting a custom anything ar Jos. A bank.Two pairs of the 1905 Jean's I've purchased have split and frayed by the pockets and seams. These Jean's haven't lasted a year! Don't waste your money...Bought two pairs of shoes online very cheap a month later still haven't gotten the shoes so I reached out to them. They are saying that they had a system issue and they were willing to give me a $25 gift card on the purchase of $125 or more. My whole honor was $19.25. They are saying that they had a systems issue at the doing a search online I found that they have done this multiple times not just with me. They lower you in with cheap prices and then you do not get your owner but they offer you a $25 discount on 125 bucks. Tip for consumers:Don’t bother using this site they promise you the world when you pay you get that warm fuzzy feeling like you just scored but in the end you leave with a broken heart Products used:Never received my own Service Value Shipping Returns QualityDo not it the permanent crease option with your pants. When you take them to the dry cleaners you will end up with double creases. I've asked dry cleaners to take out the permanent creases. So far none have been able to do so. Products used:Suit, dress pants, dress shirts Service Value Returns QualityI have been in many weddings (only as a groom so far) and this was by far the worse company I have interacted with. We thought with this being a more expensive place that it would equate to good service and product. We were so wrong that it has been a joke among the group. I paid more than double the price than I have at competitors and the service was horrendous. I don't want to write a large essay so I will stick with bullet points, -Appointment at 12:00pm, wasn't acknowledged until 12:20pm, wasn't helped until 12:40pm. -Was rushed the entire experience, did not feel comfortable enough to slow down the worker. -Was not treated with respect or manners as I was used to at competitors. -The tailor stated, "I know kids like you like the pants tapered at the bottom." which was peculiar seeing how I'm almost 30, and very hairy. -Salesman did not state the shoes were optional even though the groomsman wanted it to be expressed that they were. I found out within an hour of purchase and called them to cancel them from shipping it and they refused, even though their website states they don't ship until 3 days after purchase. -Total amount came out to be $606.15, which is when I realized, if I am paying that much, why are they acting like they don't even want me in here? I want to give more than one star, because maybe it was an off day, but, to be honest, I don't want to go back to find out. Tip for consumers:Higher price does not mean a better experience. Products used:Full suit for a groomsmen. Service Value Shipping Returns QualityIt took over 1/2 to figure out how to order. I asked an associate through chat and he quoted me incorrect information -- with attitude no less. Then, didn't apologize when I proved he was incorrect about what they carry. Hmmmm... A good re-design and A. I. interface is in order, and the online sales staff are confusing and disjointed.I've been to many stores over the years getting clothes for my boys. I have to say I was so impressed with this store. I've been to other stores and did nothing but wait around for 20 minutes only to leave. At this store, I was told someone would be with me shortly. Within a few minutes a woman, Taj, helped us. We told her what we were looking, she took my son to the other side of the store and sized him up just by looking at him! I was impressed. I took my other son there the next day to get a suit as well. They did the alterations, ordered what we needed, and we were all very happy. My sons can't wait to go back to get another suit. Products used:Two suits for my boys, new dress shirts, four ties, and belts. Service Value Shipping QualityI placed an order on 9/14 for my son's birthday for 3 shirts and 2 ties and it with a promised delivery date 9/20, day before his birthday. Soon as I confirmed the order it showed 1 tie had shipped, wasn't sure why the order was separated. This one tie was was finally delivered on Monday 9/26 (promised delivery date of 9/20). Two of the shirts were delivered 9/27 (again promised delivery date of 9/20). One shirt I was emailed on 9/27 that it is not avaialble? A regular cotton blue dress shirt is NO LONGER AVAIALBLE. Very disappointed they didn't meet their delivery promise or inventory promise. I also went to their website to contact customer service before these orderes were finally delivered and the instructions was for YOU to contact the carrier. Never again will I use their website!I have ordered a blazer, a suit coat and five pairs of shoes on their website. The only thing I received was numerous emails saying the items were no longer available. To make matters worse I called to check on two of the items spent an hour on the phone was told the two items were released to ship and then I get the emails they are not available. KEEP IN MIND WHEN PURCHASING. Tip for consumers:shipping history Products used:none Service ShippingI wish there is less than one star to give Poor Quality and poor customer service After second time wear their product there is too much lint on it and looks very poor quality and I tried another one is the same after second use The brands I use is Traveler Sweater and 1905 Collection. Moreover I thought the customer service will be very caring about customer experience but I was wrong they don't care. I do not recommend that product to anyone it is waste moneyErick from Milford is amazing at what he does has a great demeanor. He handles what comes his way efficiently and with a smile. He is absolutely top tier when it comes to customer service. This store benefits greatly from having him on staff. Products used:Shirt bow tie Service Value