My boyfriend bought me a ring from Kay jewelers in Wausau, Wisconsin for Christmas of 2022. Within two weeks, I lost a stone so I took it in for repair. It has been in for repair five more times and I've only had the ring for over a year. Now they are telling me that even with my lifetime warranty that he has paid for they will no longer repair my ring. They told me that now he will just have to buy me something new along with the new lifetime warranty. Very poor quality and customer service for a piece of jewelry he created a pretty penny for. Service Value Shipping Returns QualityMy ring has been in the shop more than on my finger and after at least 30 times I am told it's unfixable so the manager went and got a comparable ring and was putting it in the computer as an even exchange stopped and said she couldn't do it because I didn't have a a metal warranty. I said I have a warranty it's been to your repair shop at least 30 times and she informed me that they did that as a courtesy and no charge! I was never told that you need 2 warranties on your jewelry! Not once in all the times they sent it out to be fixed! I'm told it's only worth $27! Yeah rgt you can not walk in to Kay's and buy anything for $27! When I take my ring and pick it up I'm always with a friend my Mom or my husband who 9 times out of 10 buy something! I will never buy another thing from there and I will be telling all my friends family and my public forum not to shop there! Very disappointed and broken hearted as it was a gift from my parents and my Dad has passed.away. Very dissatisfied! I give them zero stars! Sapphire ring with white Sapphire s surrounding the blue SapphireI bought 3 personalized dog tags online for my adult children as a gift for Christmas 2023 and the whole Diamond cross fell out of one of the necklaces I am not happy at all Service Value Shipping QualityRecently my boyfriend lost his mother and inherited her belongings. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. He decided he was gonna get it appraised and wanted to wear it because it was so special. Unfortunately it was too small, so he took it to Kays. His parents had purchased jewelry at Kay's for many years. We went to Kays off hwy 20 on January 2 and dropped it off to have it appraised and sized. When the associate looked at his father's ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. We bought a bracelet and an Opal ring for my daughter as well. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. We tell them why we're there, and they start looking up our account. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. We were baffled because we have a Kays credit card, and have been there several times prior. Already frustrated...we were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. We were literally in shock, and appalled that the nanager had no sympathy for a lost ring that meant so much to my boyfriend. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours...as if that made our loss less traumatic! This situation became the most unprofessional experience of our lives! We were never notified about the incident. We were not given any insurance claim information. We were told the possibility of recovery was highly unlikely. The store manager showed total di Sregard for the loss of a ring that had immense sentimental value to my boyfriend. Beyond that, he took no responsibility for the monetary loss. It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. ServiceOrdered a bracelet online. The clasp was broke and it was missing stones. The store has to work with customer care since it was bought online. And hour+ later and customer care refused to replace it even though it was under warranty. I contacted them and received a generic apology. DO NOT GO TO KAYS! Service Value Shipping Returns QualityI purchased a ring from Kay's in the Peru Illinois store several years ago. Just recently I went to get it enlarged so I could wear and enjoy it. I went into the Kay's store and was told one of the diamonds wasccracked and they wouldn't be able to enlarge the ring. Much to my dismay they could sell me another diamond for the ring and replace the cracked one. What a joke! I went to a reputable jeweler he could NOT believe Kay's would not enlarge the ring. It wasn't cracked it has a flaw in the diamond! Kay's you are dishonest or you have unachivers working at your stores. Who knows NOTHING about the jewelry. Just a warm body behind the counter to push your wares! I will tell anyone who asks about your lack of scruples and lack of knowledge.