Ordered a 3 carat total weight diamond bridal set (UC **************) Order cost $2702.95. On 11/22/23, FedEx called us and said they were delivering an empty package to our home. Belk had shipped this ring in a white padded bag as opposed to a box. The bag had gotten stuck in a piece of machinery, we still have the bag, and FedEx claims the contents was lost between Memphis and Pittsburgh. All of this was explained to Belk, but they still refuse to issue a refund or provide a replacement shipment of the ring. Every Belk representative says the dollar amount is above their authority and that it would have to go to "corporate" for a decision. I have called Belk every day since 11/23/23. This is horrific customer service. The only mistake we made was purchasing this ring from Belk. Belk's issue is with FedEx not with us as the customer but is punishing us as it appears they don't want to provide a replacement or refund. Per FedEx - Belk has even filed not one, but two claims with FedEx, and still refuses to provide a re-shipment of the ring or a refund to us. Tip for consumers:Belk is a horrible company to deal with - terrible customer service - they set their customer services reps and supervisors up for failure daily. Customers cannot speak with anyone above a "supervisor" even when the supervisor recognizes that what is happening with an order is REALLY wrong. Products used:Never got the product - it was lost in transport by FedEx. Service Value Shipping Returns QualityPoor customer service. Poor selection of eye shadow and lip stick No longer can get a makeover to see if you like the makeup products. Hardly any petite clothes. Even the petite and short sizes are too long. Most dresses and pants are made for Amazon women who are 6 feet tall. Clothes way over priced. Handicap Parks have been moved farther away to make room for curb pick up shopping. Service Value Shipping Returns QualitySpoke with a Belk employee about my feelings about the store. She informed me Belk is in the process of returning to much of the many things that made them a great store in years past. She said the stores will look like the original stores in many ways such as re-introducing many national brands names and labels. If this turns out to be true I for one will give them another chance. The Belk Name is iconic and needs continue serving the public. Let's keep our fingers crossed they make the improvements and bring the store back to where it belongs. Tip for consumers:Watch for changes and give them a chance if the rumors are true. Products used:None at this timeAs an avid shopper of Belk for many years, it's sad to see the decline in product inventory as they move to strengthen their in-house labels all made from terrible Chinese companies. The labels they now "price and feature" are of poor quality. This didn't occur over night but has been in progress the past 5-8 years. Granted, most American Brands are made in China. However, many of them choose to use higher quality cottons and blends whereas Belk goes for the lower quality, lower priced substitutes. The pricing scheme is also ridiculous. They advertise "60% Off Specials" nearly every day. And they even have merchandise 80% off. However, check the brands and the quality and you'll find something marked at 80% off should have been price at that figure. Apparently they have staffing issues due to lower wages paid. Its simply not the Belk of 10 years ago and I'm sad to call it quits shopping there. Even Amazon brands are of higher quality. However, they do have bargains in ladies shoes. Most are cheap enough to wear for 3 months then toss them. My advice, if your looking for temporary clothing, shop Belk. You'll have a maximum of 45 days before it begins to fade, come apart and begin looking like it's 10 years old. Tip for consumers:Don't be shy, let the world know how our stores are doing as they try to cut back and raise prices. Products used:Tee shirts, polos, sweats Service Value Shipping Returns Quality loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Kimberly Q. 1 review 0 helpful votes Follow Kimberly Q. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “False advertisement on points” December 23rd, 2023 I received a marketing promotion in the mail from them stating that if I used my elite Mastercard anywhere during the month of December that I would get 5 points per dollar. So I used it to pay off my cruise. Now they are saying I had to use it in the store. BS. I'm done with Belk. I would have used one of my other cards to pay off the cruise that had a better per motion had I know Belk was full of S"@$ Tip for consumers:I will not use my belk rewards card ever again. I will stick to one the gives rewards regardless where you shop ! Products used:Rewards program is BS Service Value Shipping Returns QualitySeven people in line today and AT LEAST three employees standing around talking. Get grip and quit using the pandemic as an excuse. If you want people to come back to brick and mortar, I would suggest that you make in store customers more of a priority.I tried for 4 days to place a large order. When I tried to push "place order", it would say "address not recognized". This is 2023 folks. People move around all the time. I spoke to a really wicked (in a bad way) "customer service rep' she wanted me to go back into my cart, click on the item, write it down...and call her to see if the item was available. On their site it indicated many items were in stock. I told her it would take 2 hours to find the info! Why can't SHE go into Google? Why not? I bet they did not have half the stuff advertised on site. This company needs to just shut it's doors. Tip for consumers:The entire online shopping experience, the woman Jean at the Spanish Fort Store, and on and on. Online it indicated certain items were available. However when I gave them the UPC Codes to look up, the item was "No longer Available'. Belk, go ahead and shut down your order online system. It is antiquated. Or just close your doors. Products used:None. Was told to go into the physical store. Service Value Shipping Returns QualityI have shopped at the Belk store in Alabama, but since I moved I have made three online purchases. The shipping is slow and the packaging is dismal. I purchased two Frye purses, one pair of earrings, and a Free People cardigan. The two purses were great but the package took a very long time to deliver and it was torn by the time I received it. The purses were fine. The earrings, they were LeVians and did not come with any paper or information, it was just thrown in a levian box. The delivery took forever too, and the small box was pretty flimsy. The last piece was a pretty cardigan that was pricey. They sent the wrong size and it was just thrown inside a plastic bag, no tissue, or outer cover, nothing. I sent the cardigan back and on the 11th, it was received. It is now the 30th and I haven't received a credit. I am following up on the return and they are giving me the run around and not answering my call. I called customer service and the persons name was Stephen who ended up just transferring me after I told him about the return. I tried calling again, but its been several minutes. No tone or response indicating a timeframe for waiting. I am just super disssapointed with this company and its lack of service. I won't be ordering from them again. Shop elsewhere, there are far better places than Belk, with just as good of discounts and product. Don't waste your time. Tip for consumers:Terrible customer service and customer experience. Products used:Two Frye purses and one LeVian earring Service Value Shipping Returns QualityEveryone knows that credit scores go up and down. With that being said. Belk will randomly pull your credit and if you have something negative " even if it's wrong and you won your dispute ' They will cancel your credit card. Without notifying you! Then when you go to the store at Christmas time and try to use your card they tell you it's been canceled! I've never had anyone do this before! Randomly pull credit and someone else has mistakenly put something on your credit report and cancel my card!BELK WILL CANCEL YOUR ACCOUNT WITHOUT NOTICE! Service ValueDon't purchase from them. First off if you need to return your purchase YOU will have to pay for the shipping which mine was almost $10 AND PRINT THE LABEL AND GO TO FED EX where they made me package everything myself even handed me the roll of tape like I work there! Secondly, I received an email stating they received my item and my refund will be issues in 7 days. 7 days passed no refund issued. Called customer service where I was told "now that you have called I am going to approve your refund and will have to wait 1-3 days." Basically have to wait 10 days in total (may not have even gotten my refund if I did not call or pay attention to my bank account) on top of my $10 return I paid, AMAZON COVERS THAT, go with them. AMAZON also issues your refund AS SOON AS THEY RECEIVE THE ITEM and will PACKAGE for you! SHOP WITH AMAZON. I will never purchase with belk ever again and I will spread the word. Service Value Shipping Returns QualityI had an issue with my order. I tried opening a chat on their website and was told they are offline-all the time. I emailed customer service and got a reply email two days later, saying they are very backed up and don't have time to answer my email, therefore I should try to read their FAQ's to see if this answers my question. After that I called the customer service #. Waited 42 minutes for someone to answer. Reason why I gave 3 stars is because the customer service agent I spoke to was very friendly and nice, and even let me return my order for free return shipping. Products used:I returned my order and reordered it, and this time it came fine. Service Value Shipping Returns QualityI worked for Belk in Cape Coral, I was the best employee, on September 22 we were hit by Hurricane IAN, my house in PKWY was totally lost, we spent 12 days without water and electricity, Belk opened on October 9,2022. My critical conditions prevented me from returning to the work immediately the current boss Pamela Perreira said that I had family problems when she saw the photos of my house. Service Value Shipping Returns QualityI've done business with belk since I was old enough to do business with belk. Ordered a rug for for my kitchen. $21 and some change. Got something that might fit barbies house but I don't think she'd want it with the crappy quality. Oh and belk days they can't return my money because it's a marketplace vendor? An obvious scammer?The value of the clothing is not even worth it your money second if you open a credit card via where is on their synchrony bank they're very tough they won't give up even if you have father and charges in your account. They lied to you the store when you step into return items those people they don't even know what the hell they're doing. They're so dumb stupid they should be fired and I can't believe it. They decide to charge me for something I didn't purchase after I spent $700 on them never will use the store. I hope they close down go out of business. Service Value Shipping Returns QualityIt is really a crapshoot if your items arrive in tact new or used. I have recvd great products in great condition but more times than not I get opened items or clearly used items/damaged items. The return process makes it not worth the purchase. I've received damaged and or toasters used. Cologne used. Toys broken or opened and tapes up. The market items it is VERY difficult for some to do returns when there is an issue. Seems like its too much of a hassle. Products used:jackets, dishes, frames Service Value Shipping Returns QualityIf I could rate Belk with negative stars I would. I received a package with sewage in the glass decanters. And the box was marked It Doesn't Work. But they shipped it to me anyway. I am beyond disgusted. I received them as shown in the pictures attached. I literally threw up. I can't believe any company would ship this out to a customer. I am on hold for customer service now. I am in shock.Item still has not arrived. I have not been able to reach any customer service representative by phone to discuss. Via email I asked for refund and was told I need to wait longer. Very unhappy. Will never recommend or use again.I found an Alfred Dunner "stained glass" woman's top for $58.50 + "free standard shipping on all orders." The price dropped after checking a box for 30% off ($40.95 after coupon was applied). During checkout, the price-checker app, Honey tested out some other coupons which brought the price of the blouse to $38.02. Estimated Tax was $4.36. But as soon as I hit the checkout button, the price would jump to $62.86! I almost hit the "pay now" button before noticing. I tried a few times and each time it wanted to increase my payment to $62.86. I'm done - no sale.After 42 years, I closed my Belk account! Poor inventory Prices are too high Quality sucks Lack of diversity—they EXCLUDE white men! Products used:no product just overall view Service Value Shipping Returns QualityLets start a major class action law suit on their asses. THIEVES. And they want more to submit this review? Anyone know how to start suing them? I have proof of purchase but don't know how to show you here Products used:Nothing. They are scammers that said my package arrived. NOTHING cameI ordered a dress, the zipper was broken, sent it back to Chattanoga, TN and they said they have no record. Very disappointed! Cut up that credit card.Managers are unprofessional at the Bel Air Mall. Unfair treatment by store manager and HR. Retaliation for doing your job properly and descrimination because you are black. Store manager is a liar. And does'nt care about her managers. Everything is for show. ASM stares up drama and backstab his peers and employee. Bel Air Mall Belk is overall bad energy.. Tip for consumers:Bad place and Bad people Products used:I wouldnt shop there. Service Value Shipping Returns QualityI had a wonderful experience at Belk, the staff was very patient with me and made sure I got everything I wanted and made sure I was very satisfied, I can't wait to be back and shop more.I ordered shoes from this store and they came with a security tag attached to them. I shipped them back and got them for a second time with the security tag attached to the shoes again. This is not okay at all! I tried calling customer service and they have me waiting for more than an hr. I'm so disappointed. I want a refund ASAP especially with COVID-19 and Mother's Day coming I can't afford to get robbed. Plus not to mention this shoes were to use when I got back to work. Shame on you.Bought this cookware set from Belk. First time I used the skillet on medium heat the inside and bottom burned up. The second time I used the pot the inside started peeling and got all over the food, which I threw out. The small pot I had to throw out because the same thing happened, the inside lining peeled and flaked and I had to throw it away. So disappointed that Belk would sell a product of such poor quality. Tip for consumers:They should back their products and let you return them without the box they came in. Who saves the box for everything you purchase? It’s like knowing you’ll have to return it. Products used:I used all in the package and they’re all in the garbage. Service