Coupon > All Stores > Musician's Friend Coupon > Musician's Friend

  • Site Name:Musician's Friend
  • Site Url:http://www.musiciansfriend.com
  • Coupon use:How to use Musician's Friend coupon
  • Musician's Friend Shipping: Musician's Friend shipping
  • Description:Musician's Friend創建於1983年,是全球知名的樂器零售商,商品數量超過13萬,產品種類包括全新或者二手的吉他,貝斯,鍵盤樂器,打擊樂器,音響設備,DJ設備,音樂軟件,播音室設備等。Musician's Friend還提供齊全的產品評價,訪談錄像,產品詳情介紹供客戶參考,並且還有專業的客戶服務團隊隨時恭候幫助客戶挑選需要的樂器或配件。
  • Musician's Friend Review

    On their mailing list. Can't get off. Have received 35 (THIRTY FIVE) emails SINCE communicating with customer services more than 3 weeks ago. They keep saying they'll handle it. Still waiting, inbox reminding me a couple times a day how f'd up they are. Service
    I have purchased with Musicians Friend for 19 years and it has really gone downhill. I received a Guild guitar this afternoon which came in a Martin Box from Guitar Center in Rockville, MD. I initially thought it was double boxed, but opened it and saw just bubbled wrapped; my initial thought was, "They sent a floor model." Yep, it had plenty of wear on the pickguard, scratches on the body and fretboard, and finger prints everywhere. I called MF and the rep, who was a nice guy who was as frustrated himself, said this happens way more with MF than you would think. Needless to say, it's going back.
    MF prices are no longer competitive, nor do they make up for anything with knowledge or customer service. I placed an order for backorder in July, and was given estimated arrival times for 2 months out. Each time the ETA came, they pushed it back out another 6-8 weeks. I never received updates, so had to constantly check in with staff, who never had any definitive answers, reasons, for delays, etc. All I could get was a new ETA each time, and wait another period. When they finally guaranteed that I had 1/10 of these products on reserve (from a SUPERVISOR), they claimed my product had indeed arrived to the shop and would be shipped out to me momentarily. Then within a week, I had gear advisors claiming the item was all sold out, without any explanation, then tried to place all the blame on Fender and gave a weak, canned apology. There was no attempt to soften the blow or make up for all the time lost (over 7 months) of waiting and following up with them personally, being dragged along with false hopes and misinformation. They simply said, "Let's get you something else" without offering any sort of discount/deal/coupon or attempt to make the situation better. When I tried to continue working with them to see if they could offer any sort of consolation discount, they simply ignored me. Sadly enough, you'll get better service and clearer answers from Amazon than a company like this, who's allowed itself to be driven into the ground by careless people who have no regard for integrity or maintaining customers. I'd give 0 stars if it would have allowed me to. Service Value Quality
    Brought a higher end Taylor guitar. I had to get BBB involved to get the promised reward points. They went out of their way to ignore me, disconnecting the live chat, and just being dishonest. I will never do business with Musician's Friend again. Tip for consumers:They treated me like crap. I will never spend a penny with them again. Products used:Taylor Guitar 414 CE Service Value Shipping Returns Quality
    I've purchased from them 14 times over the past five years, including three times this year. I've never had anything except excellent customer service from them. For instance, a few months back I ordered a guitar, and when it arrived, it had numerous issues. I prompted called them, got through to a rep right away, and told him the issues. He immediately sent me a call tag, so all I had to do was box it back up, put the tag on, and take it to UPS. I received my money back very quickly as well. They're a pleasure to work with. I will continue buying from them. Tip for consumers:Do you research before you buy, read the descriptions of the items, and don't be afraid to call the 800-number to talk with a sale rep. They're very helpful. Products used:Guitars, strings, tuners, headphones, guitar wall hangers Service Value Shipping Returns Quality
    Stay away from this shop, they have dishonest people, customer service is very poor and they lie to you. Abel G Products used:X3 PSM300 Service Value Shipping Returns Quality
    Never trust this website or app for accurate information regarding inventory. Twice over the past year I have tried to order the same guitar, that was said to be in stock and ready to ship. Each time I get an email cancellation 5 days later. They have no customer service at all. Rude people that don't care about anything, assuming you can actually talk to a real person. I'm done with MF and Guitar Center. They are going down in flames. Tip for consumers:It's not in stock!!! Service Value Shipping Returns Quality
    I purchased a new Epiphone Les Paul on Labor Day 9-4-23, from Musicians Friend. What arrived, was a used guitar,in a beat up box, is a used, guitar with no Epiphone box, no wrapping as a new guitar would have, no hang tags, NOT NEW but used crap. I immediately called for and sending this junk back for a refund.Musicians Friend as their sister company, Guitar Center should be reprimanded for this horrible, bait and switch action. Beware.
    Don't buy anything from here, if anything happens you're $#*! out of luck. They will straight take your money and not help you.
    So never buying from this $#*!ty company again,I ordered a used cymbal and it had a huge crack in it not isted as such and why sell broken instruments along with other gear it should be in a separate section clearly marked damaged goods. I reported this to the better business bureau and they lost a great customer. $#*! you musicians non friend. Tip for consumers:Read very carefully they put broken equipment in with other gear and do not mark it well Products used:Cymbal Service Value Shipping Returns Quality
    I attempted a return with Benny over the phone. He was laughably horrible and extremely unprofessional. I was sent the wrong item and when I attempted to start the return process, I was talked down to by Benny. I was told from Benny that I should have gone into another company's music store to verify the item size before ordering through Musicians Friend. Benny also threatened to erase the conversation because he did not like that I kept asking to speak to his supervisor. Benny refused to pass me on to his manager. Benny also said he would have refunded my shipping had I been more agreeable but decided not to because of my tone. Do yourself a favor and NEVER SHOP AT MUSICIANS FRIEND. They are not any kind of friend to musicians. Hopefully they go out of business soon.
    Just got today and set it up, played for an hour and here is my review. KILLER, AMAZING! Module is fantastic To me, all the hardware and pedals are pretty heavy duty like Roland. Kick tower sticks like glue to carpet. Velcro already on it. The feel of the bass is nice. Rack is so much better the Alesis or other round tube racks. Oh yeah, it's already assembled! Pads are super heavy duty, beautiful mesh, see through heads. Cymbals are maybe the weak part of the set, but they are fine. Acousticly, this set is pretty quiet. This is a steal. I'm 62 years old. I'm a pro guitarist and a pretty good drummer so my opinion is legit. BUY IT!
    Don't Buy Discount Products at Musician's friend anymore! I bought this products recently: https://reurl.cc/rr2MnO Sterling Audio Harmony H224 Recording Starter Pack Before I asked Musician's Friend online human agent, they told me THIS IS BRAND NEW! But I got that is not brand new! There is misleading information on the Website! When I opened the boxes of each product, I saw that it was not packaged properly, and all the original packaging plastic bags and protective materials were missing! Some scratch on the products. TOO BAD!
    Spent $1,100 on a brand new Ibanez S61. Box showed up the guitar was wrapped only in bubble wrap. No factory box no paper work no warranty no nothing. They took a floor model full of blemishes from a guitar center threw it in a box and sent it out. So incredibly unethical and deceiving. Selling used gear at brand new prices and trying to get away with it. I spend a lot of money on guitars and they just lost my business for ever.
    They never check their online orders and have sold used vintage Squier Stratocasters I've bought and paid for not once but twice in the last three months…I will never even so much as buy strings from them again Tip for consumers:$#*! musicians friend and guitar center Service Value Shipping Returns Quality
    I've purchased numerous high end items (guitars, amps, recording studios etc...) in my track orders tab in the app it only showed one amp I bought in 2008 and none others. I called customer service to see if i can check past orders and all he said was huh? I guess you cant. That's strange. Is there anything else I can help you with? I'll just buy from sweetwater or somewhere else from now on. Service Value
    I've always shopped at Sweetwater- been happy with the customer service there. For some reason-don't ask why- thought I'd try musicians friend as they had a good price on and "open box" slate ML1. What a mistake. It was "no box" as in used I guess and no documentation including activation code for the software required to make the mic useful. Contacted Musicians "Friend" and got "shrug IdK maybe contact the manufacturer" anyway. Huge hassle to save a few bucks but lesson learned. Seriously-steer way clear of Musicians Friend. $#*! those guys. Tip for consumers:Steer clear Products used:Mic Service Value Shipping
    They say items ship same day or next. I waited a week for them to finally ship. Every time I contacted customer support they didn't know ANYTHING about what was going on and the best they could do was say "wait and see". When the item finally did ship, I received an open box item with no warning. The order I placed was for a brand NEW synth, not an opened/returned/used one. They refused any sort of credit for getting an open box model. Quite literally the worst service in the music industry. Go to Sweetwater. Hell, go ANYWHERE else. Save yourself the frustrations. Thank me later. Tip for consumers:They do not ship quickly, their customer service is useless, they will sell you a new item but ship a used one. Products used:musical instruments
    As mentioned above - they sell damaged and already used musical instruments. I bought an audio card that came in a used box full of paper. The box with the sound card was wrapped in bubble wrap. The box itself was already open, and there were someone's prints and damage on the card. You cannot exchange for a new one, you can only make a return. But if you make a return, they will charge you shipping fee + something else. I bought this item at Stupid Deal. I thought I won $100. Ha! I broke down hard! To return it back, you need to pay more than half the cost. There is no point in returning.This store is owned by the guitar center. I guess they are in the same situation. SWEETWATER charge shipping fee too if you will make a return. But I've asked them about damage or used gear. They said we need some proof if you have some damage,if item arrived damaged - we don't charge shipping fee. I don't trust to all of them, but sweet water looks nice, then Musician Enemy Service Value Shipping Returns Quality
    After speaking to numerous agents, I was told I have already used my points, which is impossible checking the time frame carefully, another answered we made a mistake and your points were never transfered over.We will reach out to our loyalty team(Oxi Morons)and take care of it. Well guess what, they are still missing in action! These Morons have an IQ of a first grader. They make a great daily double(M/F & Guitar Center) You can not embarass these people. Once again, STAY CLEAR!
    It is well past my reward points due date and once again I have not received them. This is not the first time this has happened, and it does not suprised me. This is a failing company that continues to nose dive with selling you used equipment or dealing with the above issue. When contacted they fail to call back, or give you a bs story answer on your computer. Stay clear! Tip for consumers:Stay clear Service Shipping Returns Quality loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Joe F. 1 review 0 helpful votes Follow Joe F. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “The new stuff is good stay away from the used gear” January 3rd, 2023 I've bought bass guitars and some other stuff from these folks. New is what you'd expect. New. Recently I needed a Peavey amp and ordered a used one from Musicians Feiend. It arrived quickly and was packaged well. The amp arrived looks wise as it did in the photos. I was told that the amp had been checked out and was solid. Not so. I plugged it in and there was heavey static and popping sounds. It was impossible to use. I wrote Musicians friend and 48 hrs later I've heard nothing.
    I purchased the Allora ATS-450 Vienna Series Tenor Saxophone Lacquer Lacquer Keys as a birthday gift for my boyfriend on January 2 with free shipping. It arrived on January 4! We opened the box and was so impressed with this beauty! I had this sax in my cart with a discount code applied but by the time I pulled the trigger, it had expired. I was hesitant due to recent reviews I had read and it was a substantial purchase. The person I spoke to was understanding and assured me all would be well and for those who are hesitant too, Covid has shaken all industries with supply issues, personnell issues, everyone working so hard and short staffed, things happen especially in this climate and no industry is immune to these facts. I placed my order over the phone and this person was trustworthy, knowledeable, friendly, professional and went the extra mile to help me get closer to my budget. In addition he assured me that I would be happy with my purchase and he was SO right! The smile on my boyfriends face when he opened this gift was priceless and the hours and hours to come of him playing and me listening to him play, will be even more priceless! Thank you Musicians Friend! You made new friends in us and we highly recommend you to anyone looking for musical instruments and accessories! Products used:Allora ATS 450 Vienna Series Tenor Saxaphone Service Value Shipping Quality
    Where do I even start?! This company shouldn't be in business based on my experience. The CS reps have horrible communication skills; they'll straight up lie to you to get you off the phone, they are rude and very unhelpful and you'll never fix your original issue the first time you call. They ONLY reason they are still operating is there 48 months no interest credit card Synchrony Bank offers. Believe me, it ain't worth it. Go to ZZOUNDS or Sweetwater. Tip for consumers:DON'T use it Products used:Microphones, guitars, drum kits, studio gear Service Value Shipping Returns Quality
    Ordered a guitar from Musicians Friend. There was a mix up in the email address and our order was lost. One of their customer service team members found our order. Guitar arrived 3 days after order. Very satisfied with my order and the customer service team. Products used:Washburn guitar Service Value Shipping Quality
    Terrible experience trying to buy a new Fender Strat and Marshall amp. Long story short, I tried buying a "new and ready to ship" guitar 3 separate times and all 3 were used display models from Guitar Center stores that were damaged and missing parts. The amp was also a used floor model from the store with cosmetic damages. The sales reps were really nice, apologized and promised each time that the next item would be a new one. They also give you their direct contact info but it's impossible to actually reach them directly (they don't respond to emails, no call backs, etc). I had to charge my credit card for each item since they can't just exchange it and took weeks for each charge to get refunded. There's also no way to speak to anyone in management or complain if something goes wrong. What a terrible company. Had these bad online experiences with both Guitar Center and Musicians Friend (same company). They just try and unload all their used junk from the Guitar Center stores. Shop somewhere else! Tip for consumers:Gear is not new, it’s used display models Service

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