I recently purchased a protein powder from Myprotein for over 4000 rupees and was excited to try it. Unfortunately, upon opening the packet, I was met with an unpleasant smell and taste that did not match my previous experiences with protein powders. After researching online, I discovered that many others have reported similar issues with this product. I reached out to Myprotein's customer service, but they insisted that the product is genuine and its taste and smell are authentic. They escalated my concern to their quality team, but no resolution was provided. When I attempted to initiate a chargeback, they refused to cooperate, leaving me frustrated and feeling unheard. I believe in quality and safety when it comes to supplements, and I cannot recommend Myprotein based on my experience. I urge potential buyers to be cautious before purchasing this product. Products used:Myprotein Impact Whey Protein Powder- Kesar Badam 2.5KG Service Value Shipping Returns Quality Date of experience: October 3, 20248 weeks after ordering I still haven't received my items. First they told me Evri had lost the item, and they would organise a replacement, but then quickly changed their story, saying Evri has delivered the item, but are unable to provide any proof of delivery - no picture or signature. I assure you nothing was delivered. Plus Evri are notorious for being incompetent. MyProtein are uninterested in finding a solution, and will only repeat the same response: 'Our courier says the item was delivered', and when I ask for proof I get fobbed off. I suspect my £70 is down the drain. Date of experience: February 3, 2023Just hope you don't have any issues with your order. I received a product that was past its best before and also unsealed (a tub of protein powder, in which the seal had opened and contents and spilled out/congealed around the lid). It took me almost a week to get a refund, after the company demanded erroneous details about the product, which I am certain they would have access to. I've come to the conclusion that the constant back-and-fourth to grant a simple refund is designed in a way to exhaust the customer so that the request for a refund is surrendered. I would think twice before ordering from this company. Service Value Shipping Returns Quality Date of experience: December 12, 2023The nutritional information advertised on their website significantly deviates from what is printed on the actual product packaging. This discrepancy seems intentional, painting a more positive image of the product with lower protein, double the fat, and higher carbs per serving. Despite reaching out to bring attention to these discrepancies, MYPROTEIN has not taken any corrective action, leaving me inclined to believe these misleading practices may be deliberate. Moreover, the promised ease of returns and refunds, as stated on their website, appears to be impractical and challenging in reality, contradicting their customer-centric claims. Products used:Impact Whey Protein Service Value Shipping Returns Quality Date of experience: December 1, 2023I was so happy with the customer service I sought out a review site to leave a review and I'm personally shocked at the negatives. I live in a small town with no usps service, so i have a po box. Myprotein uses a delivery service which goes to the door and I messed up using my po box as the address. Package was of course sent back. As soon as i contacted them, they had another package out that went right to my box. Not only do I love their products (literally the best non-creamy protein out there) but I am super happy with how they handed my problem! Service Value Shipping Returns Quality Date of experience: February 22, 2024The worst customer service I have experienced. I was a customer for many years and had spent £300 within 3 weeks with them. They had sent the wrong product to me (the correct sticker but the wrong product). Despite my efforts to rectify the situation by returning the item, I received no assistance after months of chasing them. It seems whoever is responsible for customer service doesn't care about losing high-paying customers. Service Value Shipping Returns Quality Date of experience: February 22, 2024Engaging with Myprotein's customer service is an exercise in futility, like conversing with a parrot programmed to spew unhelpful, pre-drafted responses. A glaring error in their system, the baffling absence of the United States from their country list, stonewalled my attempts to correct my address, leading to a ludicrous farce of delivery misdirection. Despite FedEx's tracking data irrefutably showing my order winding up in the wrong city, Myprotein's customer service stubbornly clung to a carousel of redundant questions and requests for already-provided forms. The end result? A dance of frustration and wasted time that transforms buying directly from Myprotein into an agonizing ordeal of Kafkaesque proportions that I would not wish on my worst enemy. Date of experience: June 13, 2023I paid extra for next day delivery and it took 2 days to be dispatched. When asked about this they couldn't give me a reason and just said sorry. Can't believe a company can sell next day delivery and not provide the service. Service Value Shipping Returns Quality Date of experience: May 30, 2023One of the most pathetic shipping services I have ever seen. I got my order delivered 20 days late, and when I wanted to return it, they promised me a free return, but then when the product was received, they said no, and I had to pay for the return. Service Value Shipping Returns Quality Date of experience: December 19, 2023I asked these clowns to change the address on my order. They said they couldn't and I told them this has happened before and they should fix their customer service. Without their permission they canceled my order and now to repurchase it. It will be $25 more and one of the shirts is now "out of stock". Great quality clothes with complete idiots behind the keyboard. Service Value Shipping Quality Date of experience: February 23, 2023I am utterly disappointed and frustrated with my experience ordering from this company. Despite placing my order well over a month ago, I have yet to receive my items. The lack of communication and accountability from their customer service team has been appalling. After repeatedly reaching out to the company, I have been met with empty promises and illogical suggestions, such as waiting for the severely delayed delivery only to return the items for a refund. This level of incompetence and disregard for customer satisfaction is unacceptable. The company's failure to fulfill their basic obligation of delivering products within a reasonable timeframe has left me questioning their reliability and professionalism. Their inability to provide a swift resolution or even a satisfactory explanation for the delay is a clear indication of their poor management and lack of concern for their customers. I strongly advise potential customers to reconsider placing an order with this company. The stress, inconvenience, and frustration that I have experienced are not worth the risk. There are plenty of other reliable businesses that value their customers' time and satisfaction. Until this company can demonstrate a significant improvement in their service, delivery times, and customer support, I cannot recommend them to anyone. Save yourself the trouble and take your business elsewhere. Products used:Whey protein from another brand. Service Value Shipping Returns Quality Date of experience: April 12, 2024I was a customer since February 2018. However, I recently ordered $200 worth of Impact Whey Isolate - 11lb - Unflavored, which was supposed to be delivered on January 17,2024. I never received it. I contacted the Customer Care Team every week since then, and they keep telling me to fill out the Attestation Form over and over, and/or wait for the results of the investigation. It has been over two months of waiting with no progress: no refund and no replacement product. They have $200 of my money, and I received nothing in return, and no date for when the matter will be resolved, if ever: they said they will contact me at THEIR earliest convenience. Products used:Myprotein Impact Whey Isolate, Unflavored, 11lbs Service Value Shipping Quality Date of experience: March 21, 2024My protein is one rubbish, fraud company. I've ordered a few times from them and there was problem everywhere. You pay for 2-3 days delivery after week you are still waiting so you contact them and they tell you that it's 2-3 days from the day the items are dispatched. I've never seen anything like this.Now I ordered on Wednesday received today and 1 hour before received they sent an email saying that 1 of the items is missing cause it's out of stock. WTF? How can you order something that they don't even have in the stock? I've been talking to customer service entire day asking for differen flavor, all the are telling me are excuses. They even say that they didn't charge me for the item, I sent them screenshot from my bank that yes they did. They are clowns and entire company is fraud. Won't recomment Service Value Shipping Returns Quality Date of experience: April 22, 2023The majority of the comments appear to be tangential and lacking in constructive input, often characterized by their brevity and simplicity. It is worth noting that the issue regarding shipping cannot be exclusively attributed to the vendor, as such occurrences are not uncommon in the realm of online commerce. I am particularly enamored with this product for a compelling reason — I have managed to acquire a substantial 5.5 pounds of unflavored powder for the seemingly modest sum of $57. This astute purchase decisively rebuts the assertions suggesting that the product is exorbitantly priced. The tangible value I have secured leaves little room for concurrence with the opinions suggesting undue expense. Products used:Whey Protien Service Value Shipping Returns Quality Date of experience: August 15, 2023They use the goofballs at evri to deliver and they have lost the item and just keep updating the tracking to say its at the depot everytime i message i get a cut and paste response that its at the depot. Ill be taking this as far as i can they arent getting away with it. Tip for consumers:Scammers Service Value Shipping Returns Quality Date of experience: October 12, 2023They are being unreasonable. After one day of place an order. They drop the price from $20 to $6, and sent me one that expired in 4 months. Refuse to provide a prepaid label, and refund the difference. I was loving their products but now I am tired to dealing with all this. Never purchase again. Date of experience: December 4, 2022Will keep making empty promises to solve the non-delivery of an item. Followed up for weeks and just got the same generic response - it's being treated with urgency and will be resolved in 48 hours. Eventually cancelled my order and had to fight with them just to have the cancellation processed, doubt I'll ever get the refund in my bank account. Service Value Shipping Returns Quality Date of experience: September 16, 2022I ordered two 5.5 lb bags of their protein in different flavors. Both made me sick to my stomach - I'm not sure if there was an issue in shipping where they overheated or if it's just a terrible product. I've tried no less than 20 protein companies/ powders over the years and this is the only one I've ever had a reaction to like this. I'm not lactose intolerant or anything. Dealing with their customer service has been infuriating. They literally keep asking me for a batch number, which I'll send, then the next message they ask me for an order number, which I'll send, then they'll ask for the batch number and flavors and expiration dates, and there's been more than a dozen emails over two weeks where they keep asking for some detail, usually one I've already provided. I've taken full pictures of both products and given every bit of information you could fathom. They're purposefully trying to wear me out/frustrate me until I stop replying all together. I wish a plague on this company and the families that work there. Tip for consumers:Worst company ever Products used:5.5 lb fruity cereal protein 5.5 lb chocolate smooth protein Service Value Shipping Returns Quality Date of experience: January 5, 2024First, upon receiving my order I noticed immediately the bad quality of the clothing. So I returned them, which I had to pay myself. It was rather expensive to return them, but seeing the bad quality I decided to pay for it anyway. Now, more than 2 months later still no refund because they said they could not find the package when I contacted them. So, I had to show my proof of return/tracking/shipment, which I did multiple times. And it clearly shows that it had been delivered. But still no refund. Then finally, after sending lots of messages, they said they found the package and I will get the refund. However, I contacted them again when this did not happen, and then they said they didn't receive the package, and the refund was rejected. Do not buy from this company! And beware of the positive reviews. I suspect they write their own reviews. My review of my bad experience with them has never been posted on their website. Yet, one day after I saw three reviews with 5 stars. So they are also untrustworthy as they try to deceive people. Again, do not buy. All you get is bad quality, bad customer service, and no refund if you return your order. Tip for consumers:That they are deceitful and untrustworthy. Products used:None Service Value Shipping Returns Quality Date of experience: December 23, 2023Do not buy off this company! I ordered an advent calendar for my son on the 7th Nov, it's Dec 1st in two days and still no sign of it. Just daily annoying marketing emails and only 1 sorry it's delayed email. The phone lines are shut so not a person to talk to just the usual on line rubbish chat thing. They don't care, my son will :( They are still marketing the advent calendars but they can't fulfill their existing orders. Disgusting customer service. Don't order from them! If you search reviews you will find loads of bad ones and it's true. No product delivered, bad customer service, no refund offered. Don't fall in the same trap! Tip for consumers:don't buy from them they are awful Products used:I bought an advent calendar, they never sent it. Service Value