They use the goofballs at evri to deliver and they have lost the item and just keep updating the tracking to say its at the depot everytime i message i get a cut and paste response that its at the depot. Ill be taking this as far as i can they arent getting away with it. Tip for consumers:Scammers Service Value Shipping Returns QualityNever buy if you will need to return! Terrible expierence with their costume service. And the price for returning was so high, almost half of order's price! Products used:jacket and leggins Service Value Shipping ReturnsI paid extra for next day delivery and it took 2 days to be dispatched. When asked about this they couldn't give me a reason and just said sorry. Can't believe a company can sell next day delivery and not provide the service. Service Value Shipping Returns QualityI was charged twice for one of my orders, and it took 8 messages between myself and Customer Service until they finally sent my enquiry to the Payments team. During the communication process, they had asked me for my order number twice (even though it was already included in my very first message), and they basically repeated themselves numerous times; it was almost as if I was talking to a robot. I have yet to hear back from them regarding my refund. Postage is to be paid by customers for returns and may end up costing more than the items you're trying to return (depending on your purchase amount, of course) because they wanted me to ship my return to Poland from Canada for whatever reason. Their clothing appears to be of decent quality, but the sizing is inconsistent–I got a XS t-shirt that fits like dress and a XS hoodie with a neck hole that fits a 13 y/o. It also appears that they only publish good reviews; I have submitted a few subpar reviews but none have been posted. Even their bestselling items only have ~50 reviews. I have received all my packages with no issue so far, so there's at least that. The whole experience with MP feels sketchy. I will gladly take my business elsewhere. Service Value Shipping Returns QualityI placed an online order. That I never received. I contacted the company of my protein and I filled forms, but never heard back from them and did not receive my order either. Products used:my protein vanilla flavour powderPackage not delivered. Didn't receive order. Have refused to refund me and only give me credit despite their refund policy. They said it wasn't there responsibility to successfully deliver my package to me.Verbatim Spent one hour on their chat with "Nathan" who offered no solution, apology, and was quite rude and unprofessional. No further contact information was given i.e. Emails, phone numbers because apparently they don't have them. I pray you don't run into issues with your order because if you do, they don't seem to know how to conduct themselves and truly act like a shady/ small business. Still looking forward to someone getting into contact with me. But I am still truly shocked about this whole transaction and how they conducted themselves. Like no product - then refund. Truly mind boggling how some companies cannot hold themselves to simple standards of commercialism. PLEASE CONTACT ME MYPROTEIN as Nathan discontinued and log off the chat with me and didn't provide any more contact information to customer service nor beyond. Tip for consumers:Yeah- myprotein, Provide a service and contact me. Products used:Package not delivered. Didn't receive order. Have refused to refund me and only give me credit despite their refund policy. They said it wasn't there responsibility to successfully deliver my package to me.Verbatim Spent one hour on their chat with "Nathan" who offered no solution, apology, and was quite rude and unprofessional. No further contact information was given i.e. emails, phone numbers because apparently they don't have them. I pray you don't run into issues with your order because if you do, they don't seem to know how to conduct themselves and truly act like a shady/ small business. Still looking forward to someone getting into contact with me. But I am still truly shocked about this whole transaction and how they conducted themselves. Like no product - then refund. Truly mind boggling how some companies cannot hold themselves to simple standards of commercialism. PLEASE CONTACT ME MYPROTEIN as Nathan discontinued and log off the chat with me and didn't provide any more contact information to customer service nor beyond. Service Value Shipping Returns QualityReally bad customer service, they take ages to reply and I couldn't find a live support agent in Greek language (found one in the Irish site). I wanted to cancel my order and receive a refund just 10 hours after ordering, and their system couldn't let me because "some products were shipped"(no product is shipped even now). Customer service said they couldn't access my account and that there was a technical problem with their system (agent was polite though). They simply delay you as much as possible if you want a refund. Will not use, just stay away. Update: And yes, as other members noted here, if you try to cancel your overpriced order they try to ship it as soon as possible. I chose the slow shipping but 10 minutes after this review I got an email that my order is shipped. Now I'm afraid to return the product when I get it as a lot o reviews here state that they don't refund for weeks even months. Terrible terrible service. Update 2: In the message that the company agent sent me he offers the return policy of this company. Meaning that I will have to ship the product back, then wait to arrive, then wait 14 days to get my refund. But as many others here noted, they may take even months or they may never refund you, so it's a gamble. Don't trust them. Tip for consumers:Stay away Products used:None Service Value Shipping Returns QualityMy protein is one rubbish, fraud company. I've ordered a few times from them and there was problem everywhere. You pay for 2-3 days delivery after week you are still waiting so you contact them and they tell you that it's 2-3 days from the day the items are dispatched. I've never seen anything like this.Now I ordered on Wednesday received today and 1 hour before received they sent an email saying that 1 of the items is missing cause it's out of stock. WTF? How can you order something that they don't even have in the stock? I've been talking to customer service entire day asking for differen flavor, all the are telling me are excuses. They even say that they didn't charge me for the item, I sent them screenshot from my bank that yes they did. They are clowns and entire company is fraud. Won't recomment Service Value Shipping Returns QualityThe majority of the comments appear to be tangential and lacking in constructive input, often characterized by their brevity and simplicity. It is worth noting that the issue regarding shipping cannot be exclusively attributed to the vendor, as such occurrences are not uncommon in the realm of online commerce. I am particularly enamored with this product for a compelling reason — I have managed to acquire a substantial 5.5 pounds of unflavored powder for the seemingly modest sum of $57. This astute purchase decisively rebuts the assertions suggesting that the product is exorbitantly priced. The tangible value I have secured leaves little room for concurrence with the opinions suggesting undue expense. Products used:Whey Protien Service Value Shipping Returns QualityI was buy a creatine and a protein on here, and I just order it, and today I can't login my account in Myprotein and when I ask the agent they just said my order has been cancelled and my account is been disable,and they said I can get refund on a email they give it to me and now it a week later I still didn't receive my refund, this is a terrible experience Products used:None,they didn’t even ship my item Service Value Shipping Returns QualityI am utterly disappointed and frustrated with my experience ordering from this company. Despite placing my order well over a month ago, I have yet to receive my items. The lack of communication and accountability from their customer service team has been appalling. After repeatedly reaching out to the company, I have been met with empty promises and illogical suggestions, such as waiting for the severely delayed delivery only to return the items for a refund. This level of incompetence and disregard for customer satisfaction is unacceptable. The company's failure to fulfill their basic obligation of delivering products within a reasonable timeframe has left me questioning their reliability and professionalism. Their inability to provide a swift resolution or even a satisfactory explanation for the delay is a clear indication of their poor management and lack of concern for their customers. I strongly advise potential customers to reconsider placing an order with this company. The stress, inconvenience, and frustration that I have experienced are not worth the risk. There are plenty of other reliable businesses that value their customers' time and satisfaction. Until this company can demonstrate a significant improvement in their service, delivery times, and customer support, I cannot recommend them to anyone. Save yourself the trouble and take your business elsewhere. Products used:Whey protein from another brand. Service Value Shipping Returns QualityThey are being unreasonable. After one day of place an order. They drop the price from $20 to $6, and sent me one that expired in 4 months. Refuse to provide a prepaid label, and refund the difference. I was loving their products but now I am tired to dealing with all this. Never purchase again.8 weeks after ordering I still haven't received my items. First they told me Evri had lost the item, and they would organise a replacement, but then quickly changed their story, saying Evri has delivered the item, but are unable to provide any proof of delivery - no picture or signature. I assure you nothing was delivered. Plus Evri are notorious for being incompetent. MyProtein are uninterested in finding a solution, and will only repeat the same response: 'Our courier says the item was delivered', and when I ask for proof I get fobbed off. I suspect my £70 is down the drain.Just hope you don't have any issues with your order. I received a product that was past its best before and also unsealed (a tub of protein powder, in which the seal had opened and contents and spilled out/congealed around the lid). It took me almost a week to get a refund, after the company demanded erroneous details about the product, which I am certain they would have access to. I've come to the conclusion that the constant back-and-fourth to grant a simple refund is designed in a way to exhaust the customer so that the request for a refund is surrendered. I would think twice before ordering from this company. Service Value Shipping Returns QualityThe nutritional information advertised on their website significantly deviates from what is printed on the actual product packaging. This discrepancy seems intentional, painting a more positive image of the product with lower protein, double the fat, and higher carbs per serving. Despite reaching out to bring attention to these discrepancies, MYPROTEIN has not taken any corrective action, leaving me inclined to believe these misleading practices may be deliberate. Moreover, the promised ease of returns and refunds, as stated on their website, appears to be impractical and challenging in reality, contradicting their customer-centric claims. Products used:Impact Whey Protein Service Value Shipping Returns QualityWill keep making empty promises to solve the non-delivery of an item. Followed up for weeks and just got the same generic response - it's being treated with urgency and will be resolved in 48 hours. Eventually cancelled my order and had to fight with them just to have the cancellation processed, doubt I'll ever get the refund in my bank account. Service Value Shipping Returns QualityI was so happy with the customer service I sought out a review site to leave a review and I'm personally shocked at the negatives. I live in a small town with no usps service, so i have a po box. Myprotein uses a delivery service which goes to the door and I messed up using my po box as the address. Package was of course sent back. As soon as i contacted them, they had another package out that went right to my box. Not only do I love their products (literally the best non-creamy protein out there) but I am super happy with how they handed my problem! Service Value Shipping Returns QualityThe worst customer service I have experienced. I was a customer for many years and had spent £300 within 3 weeks with them. They had sent the wrong product to me (the correct sticker but the wrong product). Despite my efforts to rectify the situation by returning the item, I received no assistance after months of chasing them. It seems whoever is responsible for customer service doesn't care about losing high-paying customers. Service Value Shipping Returns QualityEngaging with Myprotein's customer service is an exercise in futility, like conversing with a parrot programmed to spew unhelpful, pre-drafted responses. A glaring error in their system, the baffling absence of the United States from their country list, stonewalled my attempts to correct my address, leading to a ludicrous farce of delivery misdirection. Despite FedEx's tracking data irrefutably showing my order winding up in the wrong city, Myprotein's customer service stubbornly clung to a carousel of redundant questions and requests for already-provided forms. The end result? A dance of frustration and wasted time that transforms buying directly from Myprotein into an agonizing ordeal of Kafkaesque proportions that I would not wish on my worst enemy.Do not buy off this company! I ordered an advent calendar for my son on the 7th Nov, it's Dec 1st in two days and still no sign of it. Just daily annoying marketing emails and only 1 sorry it's delayed email. The phone lines are shut so not a person to talk to just the usual on line rubbish chat thing. They don't care, my son will :( They are still marketing the advent calendars but they can't fulfill their existing orders. Disgusting customer service. Don't order from them! If you search reviews you will find loads of bad ones and it's true. No product delivered, bad customer service, no refund offered. Don't fall in the same trap! Tip for consumers:don't buy from them they are awful Products used:I bought an advent calendar, they never sent it. Service Value Shipping Returns QualityDo not use this company - they are beyond dodgy. I bought some sports bras that were too small & terrible quality and sent them back express post ( out of my pocket) they denied receiving them. I asked for either bigger sizes ( last resort) or full refund I was ignored for months by customer service. Pls save your $$ do not trust this company. Products used:Sports bras Service Value