They are being unreasonable. After one day of place an order. They drop the price from $20 to $6, and sent me one that expired in 4 months. Refuse to provide a prepaid label, and refund the difference. I was loving their products but now I am tired to dealing with all this. Never purchase again.8 weeks after ordering I still haven't received my items. First they told me Evri had lost the item, and they would organise a replacement, but then quickly changed their story, saying Evri has delivered the item, but are unable to provide any proof of delivery - no picture or signature. I assure you nothing was delivered. Plus Evri are notorious for being incompetent. MyProtein are uninterested in finding a solution, and will only repeat the same response: 'Our courier says the item was delivered', and when I ask for proof I get fobbed off. I suspect my £70 is down the drain.Will keep making empty promises to solve the non-delivery of an item. Followed up for weeks and just got the same generic response - it's being treated with urgency and will be resolved in 48 hours. Eventually cancelled my order and had to fight with them just to have the cancellation processed, doubt I'll ever get the refund in my bank account. Service Value Shipping Returns QualityEngaging with Myprotein's customer service is an exercise in futility, like conversing with a parrot programmed to spew unhelpful, pre-drafted responses. A glaring error in their system, the baffling absence of the United States from their country list, stonewalled my attempts to correct my address, leading to a ludicrous farce of delivery misdirection. Despite FedEx's tracking data irrefutably showing my order winding up in the wrong city, Myprotein's customer service stubbornly clung to a carousel of redundant questions and requests for already-provided forms. The end result? A dance of frustration and wasted time that transforms buying directly from Myprotein into an agonizing ordeal of Kafkaesque proportions that I would not wish on my worst enemy.Do not buy off this company! I ordered an advent calendar for my son on the 7th Nov, it's Dec 1st in two days and still no sign of it. Just daily annoying marketing emails and only 1 sorry it's delayed email. The phone lines are shut so not a person to talk to just the usual on line rubbish chat thing. They don't care, my son will :( They are still marketing the advent calendars but they can't fulfill their existing orders. Disgusting customer service. Don't order from them! If you search reviews you will find loads of bad ones and it's true. No product delivered, bad customer service, no refund offered. Don't fall in the same trap! Tip for consumers:don't buy from them they are awful Products used:I bought an advent calendar, they never sent it. Service Value Shipping Returns QualityDo not use this company - they are beyond dodgy. I bought some sports bras that were too small & terrible quality and sent them back express post ( out of my pocket) they denied receiving them. I asked for either bigger sizes ( last resort) or full refund I was ignored for months by customer service. Pls save your $$ do not trust this company. Products used:Sports bras Service Value Shipping Returns QualityI've been a steady customer of theirs since 2016. Recently I tried their fruity cereal flavor, because who doesn't like fruity pebbles? I did not like it, as it had a metallic taste. Mind you, I have never complained to them about any other flavor or issue. I contacted support, who takes their sweet time to reply, and they wouldn't do a single thing for me. No return, no replacement, no nothing. This is how they treat loyal customers, so be aware. Basically they don't care if you don't like it, and refuse to take it exchange it. Now I'll never buy from them again. Shame on you Myprotein! Service ReturnsPurchased vitamins first order 7 bottles that would take me to 1/2023 however they all expire on 12/2022. A week later they have a sale so I buy 7 more and specify the expiration on previous 7 bottles. When I get products they all expire on 12/22 which clearly is unethical. They agree to replace then 5 days later I contact and ask when will merchandise be sent? Their response they want me to send merchandise back saying I'm refusing the product of course with tracking # at my cost. I have spent close to $500 since finding this site however if I ever spend a penny I will be the dumbest person. Tip for consumers:Find a better site Products used:None Service Value Shipping Returns QualityThe quality of their products isn't bad and they seem to always have a sale going on which is nice, but when A) my Order couldn't be delivered due reasons still unknown to me and B) won't refund me the full amount even though the issue was 100% on their end, it completely ruined the experience for me. I will not waste my money here anymore. Service Value Shipping Returns QualityI have been buying form them for a long time, and I was very happy with their products. Suddenly I make my next order, using a very good promotional code of 42% which worked, the discount was reflected and I paid the oder. For no reason they cancelled my order and deleted my account. Without account there is no way to contact them, they just link you to their FAQ. Thinking it was a mistake, I registered again, ordered another order, using another promo code, this time for 80% discount. The same thing happened. Obviously will not be buying form them again. Shame really. Tip for consumers:Don't use this site Products used:Whey Protein, multivitamins, Omega 3, Colagen proteinI made a purchase last year during the black friday sale. And as the purchase was above 100 Euro I was supposed to receive a black friday box worth 44pounds. Its now 2 months since the order was placed and I am yet to receive the same. When I contacted customer care the response I received is - "I'm sorry that this hasn't been sent to you yet as this is currently out of stock and it doesn't look like we are getting anymore in stock. I can offer your £5.00 credit onto your account as a gesture of good will". This is too sloppy from MyProtein. At least I don't think I can trust this company going forward. Service Shipping-Ordered 2 containers of clear whey protein. They sent me only a box of toothpaste. I do not want to be stealth marketed toothpaste, I want my products. -Fail to provide satisfying services and fulfillment. They will say the order is dispatched but won't give you a shipping update for days. Their communication is not good, when you reach out to customer service, you are hit with the typical corporate runaround and unaccountability. -They've missed shipping window estimates, outside of the holiday season. ***-One of the worst things they do is reply to reviews to attempt to diminish anything negative. They are artificially inflating their reviews. -They are very concerned about people complaining about their issues, but aren't concerned with actually resolving them. Tip for consumers:Just don't. Avoid this website at all costs. It's not worth the headache. Products used:Protein Powder Service Value Shipping QualitySince I moved to Ireland, I have been using Myprotein for a while. Their cashew butter and soy protein is incredible, the most delicious I have ever tried and the prices are solid. One thing: they use Yodel - a really unreliable delivery company. For my last 6 orders, 3 have been late, 2 have had items missing. Tip for consumers:Look on Quidco for a further discount code. Service Value Shipping Returns QualityDO NOT buy from myprotein. I have had several correspondence with their customer service about an order I tried to cancel but their website was faulty and didn't let me. I contacted customer service immediately to notify them before it was dispatched. Received a delayed response and the order was dispatched aka too late. So I returned it and had to pay an additional $45! This fee was not covered. It was shipped from Missisauga, ON but I had to send it to their returns facility in Kentucky! They should cover the cost of shipment this is ridiculous. It's a shame since I have been buying from myprotein for years. They lost a customer. Tip for consumers:Save your money!! Products used:None Service Value Shipping Returns QualityBy far the worst customer service and after sales support. Purchased an item 3 + weeks ago and never arrived. Customer service takes days to reply by live chat. Then can't help, won't allow me to leave a formal complaint. Been ongoing for weeks. Took my money never delivered the items. Theft. Worst customer service I have ever experienced all customer service staff unhelpful Service Value Shipping Returns QualityI've placed two orders from myprotein so far and both orders arrived quickly. There's always discounts going on so get a few pounds off orders. My first order was the small shaker as I find the big size a little too big. The second order was for whey protein as I usually have one at the gym but decided to buy my own to save some money. Little did I know my gym is using myprotein shakes and as I liked the flavours they sell I decided to try a new flavour. The orders arrived well packed and as they are tracked you can easily find out when it's due to be delivered.It has been a month since ordering and have not received my protein. The product I ordered was supposed to be delivered 2 weeks ago, and has still not arrived. According to the tracking number, the package has been out for delivery for a week now. When I contacted the company they told me when the package was dispatched and that it is out for delivery and advised me to check the tracking number (which I have already done). They refuse to provide any other details on my package. Service Shipping ReturnsI order my protein snacks from this website. Or used to. With my last order, I received 2 items with past due dates (entire boxes.). I opened a complain on the website with pictures attached and the response was for me to explain the issue again (they're off, Sherlock...) and tell them (again) expiry dates and batch number. Poor service and poor quality. If I hadn't checked the label, I would have eaten food that was off. Will never order again and want my money back... Service Value Shipping Returns QualityI have bought their products a few times, and also shared their referral link with friends and P. Training clients. However they always find excuses to not send those referral credits they offer. I had to contacted them, and they replied "sent us a picture/screenshot of that referral offer" and tell your referral to write us a message. GUYS people dont have time to bother clients and friends. I have another 3rd friend who just ordered an EAA with my link but I am sure I won't even get these credits. Comment below my comment if you experienced the same! Tip for consumers:don't believe in referral credit they change the amount all the time, and will find excuses to no honor it. Not reasonable responses Products used:i have used protein isolate Service Value Shipping QualityI ordered protein shakes and diet supplements, and they are good quality. The items arrived well on time but I don't think I can buy from there again due to the fact that the shipping cost is way too pricey and I can't afford that every time. Would have to find another health supplement website with a lower shipping costI have been waiting 16 days for a delivery. After speaking to 3 different people I still can not be confirmed a delivery date and have not received any texts, call or emails on when the delivery will arrive. I am unsure if I am expected to just wait at home for the courier for the see able future as I have done the past 16 days or if they can provide me any information. Anyway a lot more hassle then it is worth.Ordered on 2/11, got an email saying that my order would be delivered in 4-5 days. After 2 weeks of the shipping update saying in transit from Texas, I reached out. Their customer service is probably typing from their phones, their grammar/punctuation is awful and confusing. I was given my $5.50 shipping cost back originally (yay), but then was told the order would be refunded AND I would still get the protein ordered. That seemed like a good fix, but when I chatted again a day later, I was told that I got a refund, the package is lost and they were not fulfilling my order. First and last time I use this site.Have been purchasing from them for years and the only negative is you can't cancel an order once placed. You must refuse the package and wait for the refund which can take awhile. Other than that they have quality products and some good sales which is what keeps me coming back.I have been using my protein's whey protein and their omega 3 gel caps for years now. Labdoor is where I learnt about them and they ranked better than highly priced products when it came to product quality. Products used:Omega 3 Whey protein Service Value Shipping QualityMyprotein.ch pretends to be a Swiss website offering their products on our national market with "free deliveries" and prices in CHF and compete against swiss vendors selling their products. It's only after the purchase or when you dig through the FAQ on their homepage that you find out that you have to pay substantial import taxes on their products. Apart from it being an ecological disaster (why should I get food shipped halfway across the continent?), this is misleading the customer on prices. Tip for consumers:Be aware of import tolls Service Value Shipping Quality