I ordered a tab case only for it to not fit. I sent an email asking for document for the return. They replied saying that I will receive a response within 14 days. I still haven't after nearly 1 month and sending 3 emails asking for the same. Now they said that they are restricting their department!... for 1 month? This company should not be in business. They are a BS company with no service or regard for their clients. Once they get your order, that's the end. One star is too good. DO NOT BUY FROM THEM. Tip for consumers:Shipping was to be free but it was not. I had to pay and a lack of support in returning wrong product. No response, only an generated email. Products used:Tab case Service Value Shipping Returns Quality Date of experience: December 31, 2024I spent so much on a phone case and a charger for Android expecting them to last. Phonecase lasted 3 months before it started falling apart and charger is starting to fail after 7 months, I have phone cases and chargers that cost me a third of what I paid at OtterBox and they've been with me for years. Their products are a joke. Service Value Shipping Returns Quality Date of experience: November 27, 2024I ordered a case for my Apple Watch and it took 11 days to arrive. I choose the standard shipping. They sent it UPS who in turn gave it to USPS. VERY POOR SHIPPING! I should have ordered it from Amazon. Never again Date of experience: December 12, 2024It is a shame given how much I paid for my Otterbox phone protector that it is completely falling apart. Does not hold up to wear and tear. Products used:Otterbox phone protector Value Quality Date of experience: September 9, 2024Carefully measured my apple watch and ordered the otter box that matched. When it arrived, it was way too small. In my abundant free time, I tried various ways to reach Otter Box -- waiting on phone, chat with robot, emailing customer service with attached photos of the cover that had stretched until it split. No response. By the time I got through, it was too late to return it -- the company allows only 30 days. I noticed that the size I purchased is discontinued and replaced by a slightly larger size, so the company sold covers that were too small for the largest apple watch, but won't replace them -- you have to buy a new one. They just lost a loyal customer. Date of experience: February 28, 2024My case was scheduled for delivery on 1/1. I realize this was not realistic so figured it would be 1/2. Got an email saying 1/2. Then 1/3. Now 1/4. What a joke. I think the cases stink but my son wanted it. If you must have an Otterbox, go to Amazon or Best Buy Products used:Still waiting. Carved has better cases Service Value Shipping Quality Date of experience: January 3, 2024I left for customer service call and in advertently left my iPhone on the roof of my car. While traveling 70 miles an hour it blew off the roof. When I went back to pick my phone up it was virtually unscarred. My case said cracked open which absorb the shock when it hit hit the road but Mary scratch on my iPhone, which still works perfectly. Unbelievable product were the best things I've ever bought Products used:OtterBox defender Service Value Shipping Quality Date of experience: January 6, 2024OtterBox does not even deserve one star. Not only are they expensive but they fall apart quick. I have purchased numerous otter boxes because they were promised to be the best. The only time I turn in a claim which was in November 2023 I have yet to receive a replacement. I think this is why design as they want you just to go buy another. Their advertising is false. Their warranty is false Otherwise I wouldn't be writing this bad review. Not only did I meet all of their requirements that they asked me for and pictures I sent never heard from them again. Then I've made numerous calls only to tell me they would get my replacement right out. This is now February 19 2024, and I've yet to receive my replacement. Pretty sorry if you ask me especially for the cost. Service Value Shipping Returns Quality Date of experience: February 19, 2024Was promised items would be delivered on 2/5/2024. Went on UPS website couldn't get updates. It's Thursday, 02/08/2024 and still haven't recd my package. I pd 4 priority shipping. I should be refunded. Products used:cell phone covers x3 Shipping Date of experience: February 8, 2024Traded in my old phone at AT&T and they highly suggested I buy the Otter screen protector right then and there because it has a warranty. They installed it for me, but it wasn't ever 3 months and the protector started lifting from the screen and I ended up falling in the snow and dropped it (so not 6 feet above ground). Tried to submit a claim on line and it said I had to call or chat. I was caller 24 in line and chat was no help. Turns out you still pay shipping, handling and taxes. Just go to Amazon and buy there's for less. Will never purchase another one and will tell everyone not to bother. Tip for consumers:You should never be caller 24 in line and no way to leave a number for a call back. Terrible customer service. Products used:IPhone screen protector Service Value Shipping Returns Quality Date of experience: January 18, 2024It's a great case and all. Except one major flaw. There's an opening at the top for the ear hole. So when it's raining for example, if the tiniest droplet gets in there it starts making your phone press random places randomly. Can't press what you're trying to. So you have to take the whole thing off, wipe the screen and case. Only to have it happen right away again. So I'm just taking it off. So annoying tbh Date of experience: January 26, 2024I've had two otterboxes over the years at the urging of my daughter but I have to say they really suck. The ones I had were like $80 and both broke over time. Little pieces coming off and the thing basically falling apart in front of you. After the last one broke I bought a Seymac for $28 and it's vastly better. Products used:Seymac case Value Quality Date of experience: April 28, 2024You purchase a case with a lifetime warranty, and its only a couple of years old, they tell you sorry we can't replace it as it's obsolete. Oh we can give you 20% off you next purchase. That doesn't cut it, it's guaranteed for life. Date of experience: February 5, 2024A latch broke on a cooler with a lifetime warranty. I asked for a replacement latch and sent pictures. Otterbox said they would warranty replace but never sent anything. I have been stuck in a loop with their contract warranty service (a non Otterbox company) that handles their warranty claims. They continue to ask for pictures that I have already sent twice along with purchase receipt. Now they have simply stopped replying to my inquiries. Service Value Shipping Returns Quality Date of experience: January 14, 2024Had 2 of the defenders on my previous devices and these have to be the worst cases I've ever bought. Within 6 Mos the rubber breaks down and wears out, and to make matters worse my phone has approximately 1000 chips and Knicks in the finish of my phone and the outside of it is ruined and I can't do trade in now! What's the point of having phone case if the case is damaging the phone? Tip for consumers:I wouldn't use another otterbox case on my phone if it were free and came with a 50 dollar bill! Products used:Otter box defender. Value Quality Date of experience: January 18, 2024I purchased my otterbox case less than 2 years ago with what was supposed to be a 7 year warranty from defects. I attempted to use said warranty only to be informed that my case was now discontinued. Their consolation, we will give you 15% off a new device case within the next calendar year. Thanks but that does nothing for me now. Otterbox officially sucks! Tip for consumers:Cheaper quality options since their warranty is a joke Products used:Mobile phone case Service Value Returns Quality Date of experience: February 27, 2023I purchased a phone case two years ago. I am the type that doesn't go through cell phones like tissues. The power button broke off my case, so I contacted OtterBox for a replacement. I was told that they no longer manufacture my case or any cases for my model of phone. They offered me 15% off any current case they sell, which does me absolutely no good since they won't fit my phone. As I see it, if they rapidly update and discontinue cases like they say they do, this makes the "lifetime" warranty completely useless. What a sham! Amazon still sells my phone case in the OtterBox Store. If OtterBox was ethical they could get me a replacement. I'll never but from them again. Buyer beware. Date of experience: October 13, 2023It's going on three weeks and my order direct from their website still has not arrived. I only live one state away from their headquarters, but because they used to slowest shipping option to save themselves a dollar or two, the package is taking forever. I could have just driven over there and picked it up in a few hours instead of waiting for weeks. Service Shipping Date of experience: June 20, 2023I have always had an otterbox on my phones. Even talked friends into buying one for their phone. I use to buy them through my cell phone carrier but this year they didn't so I went to their site and bought one. They sent me a defective case. I sent it back and they can see it was defective the cover clip would not stay on and snap. I finally got my refund and they cheated me out of $5.35. CAN you believe that! They just lost a lifetime buyer and a person that will post this all over the internet. YOU STINK! (&^*%$ #$@%^!) <=== Cuss words...lol Service Value Shipping Returns Quality Date of experience: October 14, 2023Your company is no longer doing the warranty claims like you supposed to if there is negative Stars I would be putting that on there I submitted tons of pictures you guys will never be satisfied on what I can send to be able to get my order complete I will no longer be purchasing anything from this company ever again what a big fat joke do not waste your time or effort because of warranties are now BS Service Value Shipping Returns Quality Date of experience: March 8, 2024I bought 2 cases around 3 months ago and both broke. I sent all the pictures to their email as they asked and after it was all done I threw the broken cases away. After a week I was told by them that they won't send me new cases because they didn't like the pictures that I took even though they were exactly like they asked. I will never be buying anything from them. This company sucks and they are not honest at all! Date of experience: July 12, 2023Bought a screen protector for my iPhone at the Apple Store. I've used Bodyguardz in the past. Apple employee said Otterbox was better. The quality is about the same for both cases. When you go to file a replacement claim, Bodyguardz is easy (online) and takes about 60 seconds. I waited over 30 mins on on the phone on hold with Otterbox on two different occasions to get a replacement. Their replacement service is horrible. Nice people, but horrible service. Have them a pass the first time, but this photo is from today. Go with Bodyguardz! Date of experience: August 23, 2023Awful company. Will never deal with them again costumer service is so poor. No one willing to take an responsibility just generic emails from a different person each time. Have asked to escalate my issue so many times yet nothing. Been giving the wrong addresses to return my item. They won't refund the monies they're saying it's their warehouse it went to in the Netherlands, yet it was returned to my home address and I was told it was the uk I needed to send it too. Which then cost me again! Never known a company like it. Where's your manager! What manager! Tip for consumers:Don’t use! Products used:Life proof Phone case £70 plus Service Value Shipping Returns Quality Date of experience: February 26, 2023My second time getting a Case from these nice folks. Very User Friendly. I had just picked out a new phone that was about to hit the Market and OtterBox was in the middle of haveing the New case ready. Rather than going to bestbuy and waiting two or three weeks i was able to go right to the Source. I love my OtterBox Case. It came nicely packaged up and on time as well. Thank you OtterBox folks. Date of experience: October 20, 2012Had a case and while on a trip the phone was left on top of the car after a stop. About 15 minutes down the road, realized that the phone was not in the car so I back tracked to the rest stop and retraced my steps. Could not find the phone so I got back on the road and started looking along the shoulder. I spotted it about 2 miles down on the shoulder. I picked the phone up and was very surprised that it didn't have any damage after flying off the roof at 65 miles per hour. Date of experience: September 13, 2020