Ordered coffee for a reasonable price and paid for it waited to get the order delivered for 2 days got a notice they cancelled my payment because they had a demand for the item and raised the price. Stay away from this online service! Date of experience: February 13, 2025Always deliver two or three days after you order! Ordered on 12/3 and still do not have the order! Very inconsistent company! Their copy paper is more costly than most! Products used:Copy paper and other office products Service Value Shipping Quality Date of experience: December 3, 2024Worst customer service, customer service agent give wrong information, promises never met, delivery dates are all missed up and after you place the order, they change the delivery date and may be other terms and conditions, sorry if I give 1 star, I wish their would have been less than that NEVER AGAIN Tip for consumers:Customer service agent give wrong information and false promises, do not believe them even if they assure you of anything, also if you receive an email, do not believe it, it will change shortly after that. FRAUD Products used:Milk singles, but not yet received Service Value Shipping Returns Quality Date of experience: September 26, 2024This is the 16th email I have received about ONE order I placed. STOP! I don't want 16 emails every time I place an order. I unsubscribed and blocked. Some how they are still coming. I will NOT be ordering from Quill again due to this. (Not to mention after your club, coupons games and you trying to look low price you are not. For example 20 roll Scott tissue 4.00 more per pack than my local Walmart) Ridiculous! Products used:office supplies Service Value Shipping Returns Quality Date of experience: June 8, 2023We purchased a home printer, and our credit card was charged twice. We have been receiving a run around from Quill.com for 3 months attempting to receive a credit back. Lame excuses like they are going through a software upgrade just aren't cutting it. The product is great, and we have no complaints with it. We will not recommend them or ever do business with them again. Tip for consumers:Watch your billing account information for a couple of months. Products used:Home Printer Service Date of experience: December 8, 2022Ordered a gift card from them. Never received the PIN that was supposedly sent under a separate postal mail. Gift card was useless. Called to see if I could get the money onto the card and no one would help. Put the charges into dispute with the Visa card that it was ordered it on. Visa sided with me and refunded the purchase price to me. I am still getting threatening emails from Quill for the gift card that had no value. Finally after repeated calls someone supposedly resolved the situation. Today I got another threatening collection email. I am going to sue them for harassment at this point. Service Value Shipping Returns Quality Date of experience: July 21, 2023Honestly. The sentence examples are not helpful at all. My friend got it right the first time and Quill still marked it wrong and didn't even offer help to guide her to the right path. The look of the whole website is kind of ugly too. Thank you. Service Value Shipping Returns Quality Date of experience: February 5, 2024I get calls, emails for invoices that is not due yet. Many times i don't even get the invoice, as i have instructed them to send me a paper copy. I have been a customer since 1998. I have to say this is the worst year i have to deal with them. The A/R department is not the brightest tool. I told them many of the invoice is not due and that i should not be getting called and harassing emails. But they don't stop. Time to move to another provider Service Value Date of experience: January 16, 2024It said will be there in 3/4 days. So 4 day I called and they said they were looked by at my order because billing and shipping were different. Was never shipped so I canceled the order. Bad service. There reviews show there service Products used:Nothing now Service Value Shipping Returns Quality Date of experience: March 24, 2023Web site will tell you if you spend a certain amount of money they will wave handling fees. Amount is removed on your cart bill but they add it back in on your your credit card final bill. Tried to cancel order and they refused to canel. Bait and switch rip off. Service Value Shipping Returns Quality Date of experience: December 9, 2022I recently looked to place an order with Quill to order some supplied for my office. I was denied the opportunity to have an invoice because one not ordering for a while. I did not know you have to order daily to keep an account with this company. Once you are approved, you should be approved to shop when you choose not forced to order supplies if you are not in need. This is the worse company to order from. Service Value Shipping Quality Date of experience: August 15, 2023Opened on-line account, got things that was ordered, ordered something else was told on credit hold, called CS and tild credit of 300.00 credit department, told me that there is no credit, and items were sent. Buy from Offuce Depot, or Amazon business. Products used:3 tier shelfs Service Value Shipping Quality Date of experience: April 6, 2023Feel free to google their scams and horrendous reviews. They highly filter their site to make them seem amazing and offer an abundance of fake unavailable products. Business need supplies. Quill offers outdated policies to go along with their fake items of office supplies that were not available for purchase. They will send a sad email never updating their inventory. There is zero customer service as they choose to respond with scripted bots. If you have a problem you are given a long wait time and never able to talk to a rep. You are subjected to manual scripted information that cut and paste their policies if you choose to contact the company by email. You are wasting your time and money and given the run around. Please see the picture of the scripted unhelpful service rep responses. Why bother? DO NOT RECOMMEND. Date of experience: October 1, 2020I had placed an order idk 2 months ago the company canceled the order they refuse to reach out to tell you why they canceled them i will not change the star rating on them as i will never use them as there crooked and a scam the government should shut them down because of the scams there putting out. I did reach out the customer service a dam joke they wont help you they call you stupide. Tip for consumers:stay the hell away from quill Products used:i order sever products for my business and quill is a bat $#*! crazy scam company who dose not help you Service Value Shipping Returns Quality Date of experience: October 17, 2023Poor experience. They dropped 8 cartons of paper I didn't order on my front porch. It was a mix-up on their end--I have not ordered products from this company in quite a while. The product remained on my front porch for a month, despite repeated requests to the company to have it picked up. UPS came by to pickup after a month had expired, but then they refused pickup because it was another company that delivered the product. Why didn't Quill have that information and proactively contact the correct shipping company? After several more days, a different delivery service picked up the product. Quill's warehouse refused the shipment, citing damage. I have been informed by Quill that 8 cartons of paper I did not order and do not want will be returned to my residence. Quill advised that I may keep the paper or donate it to a charity. I have been informed that I will not be charged, but I have my doubts. What a waste and colossal inconvenience from something I never wanted. Unacceptable. Date of experience: June 16, 2022The problem is lets say you have a problem right? So I answer it and lets say I say Deserts are very dry and years go by without rain it would say " Oh! I'm just going to be annoying and tell them they did it wrong when they did it wright!" LIAR LIAR PANTS ON FIRE! Date of experience: June 1, 2023I bought one of their phone case for my S22 Ultra. Came already cracked and the fingerprint sensor does not work. What happened to the hammers hitting the case with no scratches? Customer service just kept trying to push a replacement. I've asked several times for a refund, no they just don't respond anymore. False advertising and disappearing when asked to do a return for a refund. TOTAL SCAM! Date of experience: October 5, 2022I ordered on Oct 2 a phone case for my new Samsung galaxy s22 ultra, even paid 14.99 extra for it and still haven't received it. When I email them, 4 times so far, all I get is sorry it took so long to get back to me, be patient and tracking number. But when I go to tracking number all I get is in transit. That's it. No information where it is or estimated delivery date, nothing. And what upsets me the most is through Amazon I could Paid half the price and no extra for shipping and had it by now in 3 days. Tip for consumers:Please just be careful. If I would have seen these reviews before I ordered I never would have. They are ridiculous and don't even care. Products used:I'm still waiting for my phone case Service Value Shipping Returns Quality Date of experience: October 9, 2022Invoice will give bill and after you pay it will ask you to pay invoice, guessing first payment didn't go through now you have to wait 24-48 hours to speak to representatives and for second payment to be returned. Date of experience: October 18, 2022I have a net 30 business account. I placed a total of three orders last year and paid all three before 30 days! Likewise, I placed an order this year, and they flagged my account for fraud. I have a credit limit of $300. When I placed an order, less than my credit limit, they cancelled the order. I never received an email or phone call explaining why. When I called the fraud dept, they said the item was high value. The item they are referring to was Apple Ear Pods, which, including tax, were less than my credit limit of $300. So, as long as I purchase bathroom tissue, etc. they will approve it. The minute you try to buy something electronic, even if you don't go over your credit limit, they will cancel your order. I ask them, why do I have a credit limit of $300, when you pick and choose which item to approve. I should be able to purchase what I want, as long as I don't go over $300. I never got a response. I emailed them requesting to close my account. My account is still open. Bad business...stay away! Service Value Shipping Returns Quality Date of experience: July 31, 2023I have almost everything I've needed to purchase at a good price and if I ever have had a problem with anything their customer service team is always willing to fix the problem. A great website for companies to purchase products. Date of experience: August 23, 2012Very disappointed with ordering from Quill. This is the 3rd try with them and still having issues. Our first time our items were damaged. Our second time half our shipment wasn't delivered when it showed delivered. Was told to wait some more days. Come to find out it was delivered to another office in the lobby area and no one knew it was for anyone as the delivery guys just dropped it against the wall off to the side behind a fake tree! Now again half the order is missing, says delivered, not left at the fake tree in the other office and definitely not at our office. I chat with them and they said tomorrow we should get it (maybe) and we are not in the office. They said they would just drop it outside. Thank you but by the time Monday comes my copy paper (20 reams) will be destroyed from the rain we will get. Hoping they wait until monday to deliver. Service Value Shipping Returns Quality Date of experience: June 15, 2022BE AWARE: Quill gives misleading delinquent reporting to Dunn and Brad street, regarding invoices/payments made online to their company with status "paid" and "completed," Are reported as 31 to 60 days past due Because of a glitch in their new invoice reporting system that they refuse to change/correct. Date of experience: April 20, 2022They took my money and couldn't deliver what I ordered! I spoke to 3 different CM Service people and even someone in their so called "Tech Department" I asked for a refund since they could not fix the problem! They refused. That is a SCAM! I'm tired of dealing with these people and their return policy is BS! This transaction happened this morning and they still will not refund me! STAY AWAY FROM THIS SITE! Tip for consumers:DONT USE THIS SITE THEY ARE SCAMMERS!!! Date of experience: October 15, 2021I'm using Amazon from now on! At least amazon have a business account to order stuff and get discount and fast delivery and great customer service. Never will be using quill again Date of experience: April 24, 2022