This is the 16th email I have received about ONE order I placed. STOP! I don't want 16 emails every time I place an order. I unsubscribed and blocked. Some how they are still coming. I will NOT be ordering from Quill again due to this. (Not to mention after your club, coupons games and you trying to look low price you are not. For example 20 roll Scott tissue 4.00 more per pack than my local Walmart) Ridiculous! Products used:office supplies Service Value Shipping Returns QualityI bought one of their phone case for my S22 Ultra. Came already cracked and the fingerprint sensor does not work. What happened to the hammers hitting the case with no scratches? Customer service just kept trying to push a replacement. I've asked several times for a refund, no they just don't respond anymore. False advertising and disappearing when asked to do a return for a refund. TOTAL SCAM!I ordered on Oct 2 a phone case for my new Samsung galaxy s22 ultra, even paid 14.99 extra for it and still haven't received it. When I email them, 4 times so far, all I get is sorry it took so long to get back to me, be patient and tracking number. But when I go to tracking number all I get is in transit. That's it. No information where it is or estimated delivery date, nothing. And what upsets me the most is through Amazon I could Paid half the price and no extra for shipping and had it by now in 3 days. Tip for consumers:Please just be careful. If I would have seen these reviews before I ordered I never would have. They are ridiculous and don't even care. Products used:I'm still waiting for my phone case Service Value Shipping Returns QualityI placed an order and they did a great job on that. I'm fine on email marketing as i can delete those. But today I got hard copy junk mail arriving to my business. I don't do business with companies that care so little about the environment. I never opted in to get junk mail that pollutes the environment. They should reconsider their policies before they lose yet more customers. I'm done with them.I get calls, emails for invoices that is not due yet. Many times i don't even get the invoice, as i have instructed them to send me a paper copy. I have been a customer since 1998. I have to say this is the worst year i have to deal with them. The A/R department is not the brightest tool. I told them many of the invoice is not due and that i should not be getting called and harassing emails. But they don't stop. Time to move to another provider Service ValueFeel free to google their scams and horrendous reviews. They highly filter their site to make them seem amazing and offer an abundance of fake unavailable products. Business need supplies. Quill offers outdated policies to go along with their fake items of office supplies that were not available for purchase. They will send a sad email never updating their inventory. There is zero customer service as they choose to respond with scripted bots. If you have a problem you are given a long wait time and never able to talk to a rep. You are subjected to manual scripted information that cut and paste their policies if you choose to contact the company by email. You are wasting your time and money and given the run around. Please see the picture of the scripted unhelpful service rep responses. Why bother? DO NOT RECOMMEND.They took my money and couldn't deliver what I ordered! I spoke to 3 different CM Service people and even someone in their so called "Tech Department" I asked for a refund since they could not fix the problem! They refused. That is a SCAM! I'm tired of dealing with these people and their return policy is BS! This transaction happened this morning and they still will not refund me! STAY AWAY FROM THIS SITE! Tip for consumers:DONT USE THIS SITE THEY ARE SCAMMERS!!!The problem is lets say you have a problem right? So I answer it and lets say I say Deserts are very dry and years go by without rain it would say " Oh! I'm just going to be annoying and tell them they did it wrong when they did it wright!" LIAR LIAR PANTS ON FIRE!We purchased a home printer, and our credit card was charged twice. We have been receiving a run around from Quill.com for 3 months attempting to receive a credit back. Lame excuses like they are going through a software upgrade just aren't cutting it. The product is great, and we have no complaints with it. We will not recommend them or ever do business with them again. Tip for consumers:Watch your billing account information for a couple of months. Products used:Home Printer ServiceIt said will be there in 3/4 days. So 4 day I called and they said they were looked by at my order because billing and shipping were different. Was never shipped so I canceled the order. Bad service. There reviews show there service Products used:Nothing now Service Value Shipping Returns QualityI recently looked to place an order with Quill to order some supplied for my office. I was denied the opportunity to have an invoice because one not ordering for a while. I did not know you have to order daily to keep an account with this company. Once you are approved, you should be approved to shop when you choose not forced to order supplies if you are not in need. This is the worse company to order from. Service Value Shipping QualityBE AWARE: Quill gives misleading delinquent reporting to Dunn and Brad street, regarding invoices/payments made online to their company with status "paid" and "completed," Are reported as 31 to 60 days past due Because of a glitch in their new invoice reporting system that they refuse to change/correct.Dealing with Quill has cost us extra money and time I wish I was putting towards our nonprofit's mission. I've sent multiple emails trying to get our membership cancelled, and finally got a notice saying they would take our [heavily COVID impacted] nonprofit to collections for their $70 annual membership fee. The "deals" and "coupons" weren't worth it. Stay away. If you're going to use an online store to buy supplies for convenience and low prices, use one that's actually cheaper. I did the math once, and an order that would have cost us $250 on another major online retailer would have costed closer to $400 on Quill - and yes, that's with all of the discounts and coupons I could apply. Salespeople on the phone have been pushy far beyond politeness, tone-deaf, and don't like to hear "no" or "I don't need those supplies right now." We are a nonprofit that suffered major losses and very long closures due to COVID. During one of their [many] calls here, I explained we weren't using much in office supplies since we had been closed and would be for some months yet, and our income wasn't present anymore. Their response was to try and talk us into buying expensive and massive bulk amounts of cleaning supplies for a 2 person office that was closed. Their "deals" and coupons have so many restrictions and tricks - nothing automatically applied except for paper, require digital clipping, adding to a clipboard, and applying to an order (but not too many to an order, and the value can't stack!) An example of the deals and coupons they offer? "FREE Two Packages Hand Sanitizing Wipes when you spend $99 - $35 off when you spend $199 - FREE Golf Mug & Pen Set when you spend $99." (Remember, these can't stack value, so you'd need to spend $400 to get the novelty mug, two packages of hand wipes, and $35 off.) Not worth the higher prices, not worth the constant hassling and pushy salespeople, not worth the potential collections & credit issues. Again, my experiences have been negative and dealing with Quill has cost us extra money and time I could be putting towards our mission. If you've got the extra money to spend on buying supplies through Quill, spend it locally instead or put it towards a recovering nonprofit. Tip for consumers:Don't use this site. Products used:Office Supplies Service Value Shipping Returns QualityI was a Quill customer for 25+ years. They used to be a great company with great customer service. I don't know what happened there but their customer service is non-existent. Total incompetence. Service Shipping ReturnsInvoice will give bill and after you pay it will ask you to pay invoice, guessing first payment didn't go through now you have to wait 24-48 hours to speak to representatives and for second payment to be returned.Poor experience. They dropped 8 cartons of paper I didn't order on my front porch. It was a mix-up on their end--I have not ordered products from this company in quite a while. The product remained on my front porch for a month, despite repeated requests to the company to have it picked up. UPS came by to pickup after a month had expired, but then they refused pickup because it was another company that delivered the product. Why didn't Quill have that information and proactively contact the correct shipping company? After several more days, a different delivery service picked up the product. Quill's warehouse refused the shipment, citing damage. I have been informed by Quill that 8 cartons of paper I did not order and do not want will be returned to my residence. Quill advised that I may keep the paper or donate it to a charity. I have been informed that I will not be charged, but I have my doubts. What a waste and colossal inconvenience from something I never wanted. Unacceptable.Its so annoying bruh we gotta like rewrite stuff and like whos gonna use a ´ after everything with a s like jesus Service Value ShippingOrdered a gift card from them. Never received the PIN that was supposedly sent under a separate postal mail. Gift card was useless. Called to see if I could get the money onto the card and no one would help. Put the charges into dispute with the Visa card that it was ordered it on. Visa sided with me and refunded the purchase price to me. I am still getting threatening emails from Quill for the gift card that had no value. Finally after repeated calls someone supposedly resolved the situation. Today I got another threatening collection email. I am going to sue them for harassment at this point. Service Value Shipping Returns QualityJust using them for small personal purchases but dealing with them is getting to the point where think I am going to stop due to annoying calls and emails. Ordered using credit card and called once about an email that said I owed them and didn't make the purchase and wasn't my credit card number. Another email last week said my credit card company denied my purchase; called credit card company and said they had no denials ever for my account. Called Quill and they processed my credit card payment. Goods received today and got call about paying over phone. Called and advised that my credit card statement shows the charge as Pending. Calls and emails are so annoying … they really need to get their act together and this appears not to be just a complaint from me. Phone number of calls is listed as robocaller on line due to annoying calls. Might have good deals but I think this may be my last purchase as would rather pay more and get reliable accounting as opposed to annoying phone calls and emails. Would advise to be cautious in using them. Tip for consumers:Be careful, accounting seems to have issues and they send you emails about untrue things and call with messages which have no useful information but need to call to find out what message was about, to which they usually don’t really know. Very frustrating to deal with them. Products used:Only purchased Biofreeze from them.First they told package is going to get deliver through UPS and then it came from staple, so bad packaging sent 4 dawn dish liquid and coffee mate together in 1 box, from which 1 dawn was open looked like they didn't even care to close the bottle cap which got open and then dawn was all over the coffee mate, packing tape, divider tab. Everything was filled with dawn I had to return dawn, coffee mate and divider tab and had to clean packaging tape really good. I had to return it and label they send me for UPS and told your replace package will be coming through UPS and again same staples to came to deliver the package and they didn't took the package saying it has UPS package which is right, when i initially called customer service for informed and told staples comes to deliver the package here still they told no that's fine still send it with the guy who comes to replace the order, they kept saying same thing when i was trying to inform them. After receiving the package again when i open to see surprise again coffee mate and dawn in same box, i had also told them strictly that i wont take the package if its deliver in same box. Called customer care they told yes there is note here saying to deliver both thing separately still send it together and when i told the lady, it seems that she didn't even bother. Looks like there is No communication between the departments. Manager don't even look what's happening what are the issue customer are facing and fix it, instead keep doing same mistake again and again. When you call best thing you get from them is sorry for inconvenience, we apologize, sorry to hear that. This is the best thing they have to have got so used to it and do it so well saying sorry. I am really disappointed with the service and not ordering anything else from quill here forward. I am done instead i can order from else where even the price is more. No management at all. Horrible service, someone need to teach all department what good customer service is. Was trying to upload photo but cant upload more than 5m file, maybe this also they have done purposely so customers cant upload more photo as a proof. Tip for consumers:trust me go and order with someone else. Service Value Shipping Returns QualityDON'T USE THIS! They make you type everything and it's super annoying. They won't even let you copy and paste. Worst site ever Service Value Shipping Returns QualityI'm using Amazon from now on! At least amazon have a business account to order stuff and get discount and fast delivery and great customer service. Never will be using quill againHonestly. The sentence examples are not helpful at all. My friend got it right the first time and Quill still marked it wrong and didn't even offer help to guide her to the right path. The look of the whole website is kind of ugly too. Thank you. Service Value Shipping Returns QualityI had placed an order idk 2 months ago the company canceled the order they refuse to reach out to tell you why they canceled them i will not change the star rating on them as i will never use them as there crooked and a scam the government should shut them down because of the scams there putting out. I did reach out the customer service a dam joke they wont help you they call you stupide. Tip for consumers:stay the hell away from quill Products used:i order sever products for my business and quill is a bat $#*! crazy scam company who dose not help you Service Value Shipping Returns QualityWeb site will tell you if you spend a certain amount of money they will wave handling fees. Amount is removed on your cart bill but they add it back in on your your credit card final bill. Tried to cancel order and they refused to canel. Bait and switch rip off. Service Value Shipping Returns Quality