Bad company. They sent me an email from 5 days ago stating "Since your product was unable to be returned to us, we will immediately begin to process your refund. Please properly dispose of your RB Smart Glasses and or charging case based upon your local guidelines." Now they're saying they require the damaged item to be returned after I disposed it. Shameful. I will dispute with my bank. Service Value Shipping Returns Quality Date of experience: April 18, 2024I recently acquired a pair of Ray-Ban men's sunglasses, and I must say, I'm absolutely thrilled with my purchase. The quality of these sunglasses is top-notch, with durable frames and lenses that provide excellent UV protection. They are stylish and iconic, offering superb clarity and glare reduction. The fit is comfortable, and they stay securely on my face even during outdoor activities. Overall, these Ray-Ban sunglasses have exceeded my expectations, and I would highly recommend them to anyone in search of premium eyewear. Date of experience: March 15, 2024Order sunglasses worth 11,000 didn't like the fitting tried creating a return request website was not letting me create a return, contacted customer support sent them 20 photos of the product and created a return request. They come back after 3 days that the product is damaged, they are cheating customers very poor experience. Service Value Shipping Returns Quality Date of experience: October 16, 2023Loyal customer for two decades, placed an order on January 21st as a gift for my fiancé, heard nothing but crickets since then so today (10 days later) I hit up chat, they said "For what I can see, the order was processed, and you should receive it in up to 7 business days. We usually send the order before this time frame." NOTHING should take 17 days to receive in today's delivery climate and they should communicate better updates, not leave customers wondering what's going on. And, now it's too late as a gift. Epic fail. Products used:None yet Service Shipping Date of experience: January 31, 2024The parts that rest on the nose are very poor design. I will NEVER purchase anything with RAY-BAN. The nose piece has broken now countless times and it just broke again. Very poor design. The piece that attaches to the frame breaks off and the whole thing falls apart. They broke within a week of my first purchase of the glasses This part now breaks consistently every 2-3 weeks. Often when I go into get them fixed they do not have parts. I bought these thru a chain and must go to other stores to get the replacement nose pads. They broke on my trip to colorado. They broke on my recent trip to california and on my recent trip to las vegas. I now keep my spare pair (old) glasses with me at all times because of Ray Ban's poor design quality. Products used:I bought a pair of glasses frames from a well known chain. It isn't the chain's fault. It is very poor quality of RayBan. This chain must have lost money by now because they are always out of replacement pads because when i talk to the clerks, they tell me this happens to everyone who purchased RAY BAN frames for their prescription glasses. Value Quality Date of experience: September 9, 2023In 2019, I bought CE frames from Lenscrafters. Three years later, the earpieces cracked and disintegrated from the frame. I spoke with Lenscrafters and was told too bad and given no alternative. If Ray Ban wants to claim their frames last for many years, then they need to stand by their products. These frames are trash. Products used:Eyeglasses Service Value Returns Quality Date of experience: December 28, 2023This frames are made in Italy, but they are coming to be one of the worst frames ever purchased in my life, $ 300 plus for a pice of junk, they will not stay on, the screws they get loose all the time. I had purchased other frames under $100 better quality, People should stay a way from getting any of Ray Ban glasses Date of experience: March 2, 2024I was scammed out of$500 by Rayban. Ordered the meta glasses which got lost in the mail. DHL confirmed in writing that the package was lost. Rayban's customer service was just awful to deal with. I was told I would get a refund in 3 weeks on chat, which I didn't. After weeks of following up, I called them and found out that the refund request wasn't even submitted. They asked I submit a form online which I did but again, nothing happened. I called back a few weeks later to find out that my refund request was denied with reason "this doesn't fall within our parameters for a refund". Not sure what that means but after reviewing their Better Business Profile, it seems they have scammed quite a few people. Tip for consumers:awful company to deal with Products used:meta glasses Service Value Shipping Returns Quality Date of experience: December 18, 2023I bought a great pair of Rayban Aviator Sunglasses with progressive lenses. They are beautifully the wrong prescription. I like others, emailed them 5 or 6 times the prescription and finally, after 4 days I get an email stating that unless I uploaded by prescription, my order would be canceled, This was after they took $384 of my money. In any event, these glasses make me see double, and when checking the enclosed prescription against the one I uploaded, I found that it is not even close. They sent me someone else's glasses. So, now they have two customers that are unhappy. I still want the order, but if I had it to do over, I would use a different maker. Customer Service sucks out of this world. Bobby Mims Service Returns Date of experience: May 13, 2023If you try to get a prescription pair of sunglasses on sale, they will cancel you. You will then not get the sale price. They cannot function internally, there is no connectivity between the sales and the prescription department. You upload your RX and they email you saying you haven't uploaded. Then you upload again and they cancel. And customer services does not care - it's a different department "responsible team" internally. AVOID. Tip for consumers:Avoid it at all costs. Just go to an eye doctor or another site. Products used:They ended up cancelling me. Service Value Shipping Date of experience: November 29, 2022I've had nothing but trouble ordering prescription sunglasses from their site. It keeps crashing. Often won't let me upload my prescription and when it finally did they keep emailing me for a prescription when I just uploaded it and then when they finally realized they have it they ask for more info and gives me links that don't work. Date of experience: October 13, 2022The company states they have 60 days return policy however you are not able to create return label on their website. So I am stuck with 2 pairs of unused sunglasses and $280 for items I am not going to use. Date of experience: August 11, 2020I bought a pair of glasses online and they didn't work out. When I sent them back, I told the service rep that I spoke with that the credit card I used to purchase them was no longer active, so they said they would send me a check. I have since had to reach out to customer service over 6 times! Every time I talk to them they tell me they will mail me a refund check and then 3 days later I get an email saying that my refund has been resolved and they put the money back on the credit card that I have explained (numerous times) is no longer active. I have have still not received a refund and continue to go in circles with their service department. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Service Value Shipping Returns Quality Date of experience: August 18, 2023I purchased a pair of custom made sunglasses and there was a mistake on them, I've tried ringing and can't get through, I've sent two emails and heard nothing in return this was a Christmas gift. Really annoyed with this company Date of experience: December 9, 2016After shopping all over So Cal and could not find Aviator sunglasses in solid brown, 55mm, I opted to order them on line. I was concerned with the lack of protection Ray Ban cases offer so I paid an extra $25 to get the "leather" case. What I received was an even flimsier case that WAS NOT LEATHER! I contacted RB, who said I needed to return the whole thing to get a regular case that should have been free anyway with the glasses. I'M NOT HAPPY! Maui Jim just earned my business back! Tip for consumers:I think Ray Ban could have done a better job of just sending the standard case to me which is clearly more protective than the $25 fake leather case. I warned them that I was going to post my disappointment but they didn't care. This was an easy fix and they did not want to. Products used:I kept both the Ray Ban sunglasses and crappy case I paid an additional $25 for. Additionally, their advertisement was deceiving as I was lead to believe this was a leather case. It is clearly not. Service Value Shipping Returns Quality Date of experience: February 6, 2024I bought my sunglasses 7 months ago. Ray ban advertises a 2 year warranty. While I was traveling, my sunglasses were in my ray ban case, and the frame broke. When I reached out to ray ban and sent a claim in they told me the repairs were not eligible for the warranty. They offered me a new pair of the same sunglasses for $102, which is ridiculous. They sunglasses lasted 7 months. Horrible quality, horrible customer service experience. Date of experience: June 27, 2019I recently purchased a pair of aviators from this business and I inadvertently bought a case as an added accessory thinking the glasses didn't come with one. When I opened the box I found that I didn't have to purchase the case separately. I called the first time and was put on hold for 25 minutes and the rep never came back and instead I got a phone survey to describe my visit...(seriously!) Second time I called I cancelled the entire order. Unfortunately, they only refunded me for the extra case but not the returned glasses too. After four anguishing calls, I realized I was dealing with complete imbeciles and called the credit card company and disputed the charges. If you ever need to buy Ray-Ban glasses, you're better off buying from a specialized retailer like Sunglass Hut whose employees know what they're doing as opposed to the jokers employed directly by the manufacturer. Tip for consumers:Save yourself some aggravation and purchase Ray-Bans from any retailer and avoid the manufacturer's site like the plague. Products used:None! Service Value Shipping Returns Quality Date of experience: December 15, 2021They canceled my order on me with no rhyme or reason. Money's there, pay was taken out and refunded. Not sure why they canceled my order but that's their loss, I was on the fence about needing sunglasses anyway so I guess they made the decision for me and I won't be spending a rather nonsensical amount for an up charged unnecessary product. Maybe next time explain why you canceled someone's order and actually, how about you just don't cancel their order unless there's an actual problem. I have to say, I do quite a bit of online shopping and this is the first time the seller has canceled on me. I'm an impulsive buyer and somehow they managed to lose my business. Aside from all of that, their site is rather slow and clunky. And I don't even need to get into the ringleader, market choke holder that is Luxottica. Date of experience: April 19, 2017I mean, come on. The site is just awful. The process which manages payment is dis-jointed and their coupon codes NEVER work. I tried using APPLEPAY for 20% off and the site advised that it was expired but use this code instead "_P_U15FDCBG". Using that code says it's invalid. I remove the underscores and the process returned that it was already expired. I previously purchased pair of sunglasses during the pandemic and chalked up the terrible site flow and customer service to a side effect of businesses closing for health reasons. It's now painfully obvious that their e-commerce structure is just terrible and they've done nothing about it in two years. Ray-bans aren't even that nice Service Value Shipping Returns Quality Date of experience: July 31, 2022My Order Was Supposed To Be A 2 Business Day Delivery, It Took A Week! I Ordered Them For My Trip & It Didnt Get Here In Time, So I Had To Do A Same Day Pickup Order From BEST BUY! So I Had To Pay An Extra $349.00 For The Glasses At BEST BUY After I Had Already Ordered & Paid For Them On Ray-Ban For $318.00! When I Finally Received My Order From Ray-Ban They Was Not What I Ordered! The Customer Service Representatives Was No Help At All! I Will Never Order From Ray-Ban Again Nor Will I Ever Recommend Ray-Ban To Anyone! Date of experience: February 17, 2024Worst customer service ever! Last week I ordered a pair of wayfarer prescription sunglasses, and a lanyard sunglass holder, and they sent me someone else's prescription, and no lanyard sunglasses holder. I discovered the switch when I saw the wrong frames, and put them on. My eyes hurt me so bad. I knew they were not mine when I discovered a prescription card in the box with a woman's name on it. I called and a customer service rep by the name of Luis answered the phone. I asked to speak to a service rep but he told me I couldn't speak to one if I didn't have an order number. I even asked for the name of his supervisor, and he refused to tell me. I told him if he did not put a supervisor on the phone, I would file a dispute with my credit card company, and put a bad review but he still refused. I have filed a dispute, and a stop payment. I will also be putting a youtube short of my experience for others to see and to educate them on what do with poor customer services like this one. Supervisors must be held accountable for bad customer services. Tip for consumers:DONT BUY! Products used:Prescription glasses Service Value Shipping Returns Quality Date of experience: September 5, 2023Trash. Worse customer service. Trashhhh people are rude. They don't respond. Etc... idk what else to say trashhhh Products used:Trash Service Value Shipping Returns Quality Date of experience: March 25, 2023I'd give the customer service 0 stars if I could. The biggest joke of customer care I've experienced Date of experience: August 2, 2022I have had three pair that I use at different locations. I enjoy having them at the different locations so I don't have to carry when I fly. They fit great and last a long time. Date of experience: March 9, 2020UV has pealed off on Prescription sunglasses. RayBans are defective.Paid almost $500. Down the drain Tip for consumers:Do not buy RayBan .2 year warranty is a clue that RayBan sells defective products Products used:RayBan Prescription sunglasses Service Value Returns Quality Date of experience: May 15, 2023