I have been a member of this company for over 15 years. I recently logged in to find my account inactive. I tried resetting my password and the site indicated no email exists. I have probably $1000.00 worth of certificates in my account which this company closed with ZERO notification. I paid for these certificates and do not have access to them. I have emailed twice with no response. It's been over two weeks with no communication. Do not do business with this company that does not have the decency to respond to a member for 15 plus years. They have stolen my certificates that I have paid for. Next step is legal action. DO NOT purchase from this company they are out right THIEVES that do not communicate. Service Returns Date of experience: December 9, 2024They used to always say that your points would never expire. As an infrequent user, I didn't think very much about it. Now I am ready to use my points and I discovered that my account has been closed, I'm out $25. Service Value Quality Date of experience: December 1, 2024The entire experience was a scam in conjunction with a travel service. Was promised $100 in Restaurant coupons for attending sales presentation. Spent hours on the phone, with email, and online trying to obtain four $25 restaurant certificates. Never received any certificates and gave up. Tip for consumers:This is a service, not a sale of goods Service Value Date of experience: November 1, 2024They have no record of my account. I tried logging in, I couldn't. I contacted their customer service a half dozen times on this issue, and they responded last to me about 2 months ago, each time asking me for more info. I have money and credits that are now lost. They are cheats, a SCAM company, stole my money. Service Value Quality Date of experience: September 6, 2024I just received an e-mail from Restaurant.com trying to sell me more certificates after ripping me off for the ones I already purchased. I replied to them (not very nicely) and am waiting to get a response which I highly doubt will happen. Stay away from this company. They are a TOTAL RIP OFF! They need to be stopped from scamming people. Products used:None. Did not get a chance to use my certificates because there were no restaurants that would accept them even though they were on their list. Service Value Quality Date of experience: July 4, 2024Some restaurants are actually closed. Why they dont keep their restaurant list updated? Idk. Poorly run service if u ask me. You can only buy discount certificates, which u can only use 1 per restaurant visit. AND you cannot order food unless youre dining in, despite the website categorizing as delivery available. Date of experience: June 28, 2024I would like to give it a -5. The card I have is not even a year old. It's called diners dough but you go through restaurant.com. I set up an Account and tried to use the code but it wouldn't take it. I called them directly and they said they would let the staff know and never did hear back from them. Thanks for nothing! Tip for consumers:I I should’ve used as soon as possible. Products used:Gift card Service Value Quality Date of experience: June 15, 2024It is extremely difficult to use their website and App. Nothing seems to work consistently. I can only access them via iPhone, although I would prefer to use my laptop if I could. But am unable to create an account or sign-onto it if I use common laptop browsers like Google Chrome or Microsoft Edge. And they have been unable to fix the problem. Another major gripe: They list 12-15 participating restaurants in my city. Upon researching that list, I've found (so far) that two are permanently closed, and one closed but reopened under a different name which I don't see on their "list". Found one I liked. Their website showed they are alive and well. But they only open at 4 p.m. 7-days a week. No problem, but if you buy one of the certificates for this restaurant, it is only valid before 3:30 p.m. And you'd play heck getting a replacement certificate! Do your research if you use Restaurant.com. Service Value Date of experience: February 17, 2024I'm just wondering why the government hasn't done anything about it? Customer's and business are losing money! Something needs to be done. Service Value Shipping Returns Date of experience: July 8, 2024Sold me a certificate for a restaurant that was invalid. The restaurant owner and manager said they have no such deal with this company and that I was scammed. Tried to get my money back but restaurant.com said that in the fine print they don't have to. Complete scam. Date of experience: May 7, 2024None of the restaurants you buy a certificate to are participating! No coupon/deal/certificate/anything is accepted anywhere! It's a whole scam! And F Groupon for selling me the Scam and not refunding my money! Tip for consumers:F Groupon for helping Restaurant.com scam people and not refund! Products used:Nothing! You can't use it! They just take your money! Service Value Returns Quality Date of experience: December 23, 2023I was given a certificate as a gift. For a town with a population of over 400,000 people you'd expect there to be more than 5 restaurants to chose from. When I went to go use it at one restaurant I find the restaurant is closed and has been for a few months. I reported it to the site...twice...9 months later it's still listed on their site as an option to use it at. Straight garbage. Buy a gift card to a restaurant and save the trouble of this please. Date of experience: March 2, 2024I had $150 in restaurant.com gift cards. On Jan 17th, I transferred them to the app according to their faq page. I purchased $60 in certificates for places in my kids' college towns. The following day, I had none of the certificates and no remaining credit showing. I have contacted them a min of 5 times by email and I have received only responses regarding where to find the gift cards and certificates. There has been no acknowledgement of my loss. I called their customer service last week and they said it was escalating and I would get a response asap - nothing. BBB has suspended their company! Service Value Date of experience: February 9, 2024I purchased some discount deals and they took my money, but when I open the Restaurant.com App on my iPhone, the deals I purchased ~ do NOT show up. I am currently talking to their customer service, but it doesn't look promising. I will give them one more day, then I will dispute the charge through my CC. Tip for consumers:Their app doesn't work. VERY difficult to use their service. Products used:discount restaurant deals Service Value Quality Date of experience: December 27, 2023I paid for a $100 gift card from restaurant.com. I never received the card despite having my cc charged immediately. I called/emailed 5 times to their customer service after two weeks of hearing nothing. I was told numerous times my case was being "escalated to customer service for review and would be notified their findings in 24-48hrs. I went throug 5 cycles of that never hearing anything from their end. Finally I gave up and filed a dispute with my credit card company who investigated and within 48hrs refunded my money. Restaurant.com is nothing but a scam as far as I'm concerned. Date of experience: March 30, 2024I've tried Emailing, I've tried calling, all my certificates have disappeared, they not answering anything. This is how these companies make money by Making certificates that have been Paid for now they are gone,this place should be in a class action lawsuit,I e also contacted t mobile to let them know That the t mobile Tuesday certificates that were from restaurant. Com have all disappeared and not accept them as a vendor to them anymore,Anyone else like to comment on this issue thanks Tip for consumers:Beware of this place they are still selling certificates Products used:None Service Value Shipping Returns Quality Date of experience: December 7, 2023They stole my balance too! Stay away from these thieves! Paid for certificates that I had to swith from when the resaurant quite using them. Tranferrred the money and they took it before I could use it. Date of experience: March 2, 2024A good idea but poorly executed. Customer service is severely lacking - don't think you can talk to anyone and it takes weeks or months for a reply. I purchased restaurant vouchers for vacation and the restaurant was closed. I've notified restaurant.com on 4-6 occasions and the restaurant is still showing as an option (permanently closed). But I get to exchange my voucher... I won't make this mistake again. So much for their concern to make the experience good for us clients. Tip for consumers:A good idea but poorly executed. Customer service is severely lacking - don't think you can talk to anyone and it takes weeks or months for a reply. I purchased restaurant vouchers for vacation and the restaurant was closed. I've notified restaurant.com on 4-6 occasions and the restaurant is still showing as an option (permanently closed). But I get to exchange my voucher.... I won't make this mistake again. So much for their concern to make the experience good for us clients. Products used:restaurant coupons Service Value Shipping Returns Quality Date of experience: July 8, 2023As a restaurant owner you should stay far away from these people. They issue coupons to no loss of income for themselves and will do everything possible to not let you out of the contract. Use any other company besides Restaurant.Com. Date of experience: March 7, 2011I was going to purchase but No thank you... reading the comments and reviews already posted, I'll pass on Restaurant.com gift certificates... it looks like it's a scam and has caused enough problems for too many people. Wish the Better Business bureau and local State Attorney General Office's would look into this. People deserve better. Date of experience: August 16, 2015The regulations on redeeming gift cards, credits, etc. are absolutely ridiculous. They figured out a way to get people to invest into their garbage and then still pay more money when you use their "product". Run far away! Date of experience: December 12, 2017I am surprised to read previous ratings. My experience at least at 10 different restaurants have been different and excellent! I have enjoyed every single one of them, no hassle, no differentiation in product or service as they do not know you will be using the discounted certificate until much after food is digested! I love restaurant.com! What a great way to try out different places, different cuisines, different entertainment... Date of experience: February 12, 2010So you see all these bad reviews of Restaurant.com. I took advantage of a great deal. 100 - $50 cards for $500 from Citi Easy Deals. That $4500 of free food Just avoid these assumptions: 1) It's not off any restaurant. Get a Visa Gift Card if you want that. Enjoy your fees. 2) It's not a free meal. It's up to half off the total bill. You can use the remainder elsewhere. 3) It's one use per restaurant per month. Not getting 1/2 price sushi every weekend. Goto a different restaurant tomorrow. 4) You have to log into the app to find the card to redeem. Yes it shows your name. Got to log in anyway. That bugs me! Lose one Star. 5) Let the server tap the screen to redeem. You will hit one of these the first time through. After that it's discount city. Got my food budget in line through some hard times. Date of experience: December 9, 2015When you're paying a fraction of the savings offered, -- people need to keep it real on that it's not a Visa Gift Card. If you go to the website, put in your zip code, there are "Plenty" of restaurant options to select. Pull up code on your phone or print paper certificate. Follow instructions and 99% of the time, the restaurant will accept coupons as they get several a month as they're partners with this company. If a restaurant stopped accepting, which happens but is rare, then Restaurant Dot Com will give you new code to go elsewhere. Period, end of story. Follow the rules and the experience is ideal. Date of experience: April 23, 2018Bought 4 tickets to see Wicked and promotion included a free CD. No CD. Waited for 6 months and have contacted customer service several times. Also difficult to find restaurants taking $50 e-certificates. Seats cost the same throughout Ticket Master and you get to pick your seats. Date of experience: July 21, 2016