I purchased multiple products from Skinceuticals and decided to return one of them because it wasn't great. I returned the product over two months ago and have been waiting for my refund. I have called the customer service number no less than 12 times. I have chatted with their online support no less than 10 times and NO one can follow through what they say they're going to do. It has been incredibly frustrating. SO, you should know that even though the products might be great on some level, their customer service is horrific. Service Value Shipping Returns QualityHorrible customer service that doesn't stand behind correcting the endless array of glaring mistakes the tremendously glitchy website makes on a never-ending basis. They don't return calls or answer emails, either. And when a package is returned because of all the ineptitude, they resist refunding you, until you become a squeaky wheel and threaten to take it to a higher level. Tip for consumers:Major issues dealing directly with Skinceuticals. You’re better off buying from a retailer or website that has good customer service, fresher products and cares about the customers. Plus, their products aren’t fresh and are discolored. Service Value Shipping Returns QualityAfter my review I got this follow up. It seems now they say my bank won't accept the credit. I suggested they send a check. These people will do anything to avoid paying you….I purchased my second batch of Skinceticals products in the beginning of August '22. I decided to return them but had to call because the return slip was too blurry. It took 3 calls to get that address info. Hanging up on customers is common there… The return items were $248. I shipped them USPS priority. After several weeks and having tracked them I knew Skinceticals had my items. I asked for my return. It had been promised for 9/12/22. I called back, was hung up on twice and told I needed to submit my tracking info? Why if I had an email saying they had the items? They then sent me an email saying I would be refunded "in their systems time". Skinceticals is an expensive line sold in dr's offices and is a great product but their customer service is abysmal. I will never buy anything by them or L'Oréal their parent company again. Tip for consumers:AVOID Service Value Shipping Returns Quality loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Lori P. 1 review 4 helpful votes Follow Lori P. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Customer service is non-existent--TWICE! Deserving of -0- stars.” November 5th, 2020 I had one horrific experience in early 2020, that went on for months trying to get my money back for a duplicate shipment caused by Skinceuticals' switching from no backorder system to having one--in the middle of my ordering process. COVID delayed response times from cust. Support, but when I was contacted, no one was the least bit customer centric. Several months after getting my money back, I was willing to give them another try. What a mistake! I could not get the order placed because their defective "fraud protection partner" couldn't verify my information on either of two credit cards--one of which was good enough for the initial order in my first experience with ordering. They basically told me to shop elsewhere--no concern at all. I am completely writing Skinceuticals off. Customer Service is Atrocious and offensive!Love this product. Color blends with foundation colors. You can wear this as a lightweight foundation and it won't get shinny. My dermatologist recommended it and now I'm won't travel without it! Service Value Shipping Returns QualityI have used for the first time a HA Intensifier Hyaluronic Acid Serum and in the second day I have developed a very ugly allergy - burning sensation, icy and reediness and in a few hours I was swollen around the eyes. This have last for almost 5 days of agony while washing my face multiple times a day with chamomile tea and hoping to go back to normal. I have submitted a review and the company send me a replay that it doesn't meet the criteria and my review will not be published. I found this very offensive and disappointed as a customer who paid almost $200 for the serum that cannot use it at all. Best regards Aura EnacheWoyld highly recommend this to anyone how has trouble with dry or oil skin there is a cleanseer that uses soybean oil that really helpsMy mother gives me a pot of their eye cream every time I see her (not often enough). I can't really afford their products, but my 70 year old mother has been using them for years and she looks amazing. I think it is a brand than dermatologists recommend the most. In fact, I think it used to be that you could only buy it from dermatologists. Anyway, I love the eye cream and feel like it helps with the under eye circles.I am an eBay seller. I had a sample from this company that I bought off of someone to sell for them. I had my listing removed because even though you're allowed to sell samples, this company is SO greedy they went and took my one listing down (it had already sold and been delivered you idiots!) But when I tell them "oh, well if that's not allowed, the seller who reported me is ONLY selling their samples. But they won't remove her, her listings are still up. I will keep emailing you people until you follow through on your " agreements" with eBay! You're the only company who does this over samples! Petty! Like you don't make enough! Follow through or shut up! Products used:Triple lipid Service Value Shipping Returns QualityOrder number SKC******* Date ordered Nov 27,2023 Fyi they delete all the negative reviews from their site. Nightmare of a company! Do not order and switch to SYNERGIE SKIN. Better science, and far far better customer service. I ordered vitamin c and they sent me a sample. They then advised they need to see the parcel label from Australia post. (they have all this information in their system). They took over a week to respond I didn't keep the rubbish. I lodged investigation with Aus Post and they advised only the seller can access weight information. They didn't send me my order and customer service is a complete nightmare! Avoid at all costs, you don't get your orde anyway. Reporting to the ACCC and lodging a bank dispute. Tip for consumers:Worst online shopping experience ever, horrendous customer service Products used:Vitamin c Service Value Shipping Returns QualityI have ordered products from Skinceuticals.com in the past with no problem. However, my most recent order has turned out to be an enormous headache and has proven this company to be incredibly unprofessional. I placed an order with Skinceuticals ten days ago. When by the following day I hadn't received the email receipt the order page told me I should expect, I called customer service. They had no record of my order and suggested that I place my order again, which I did. This second transaction also yielded no receipt and, after calling again, also was not in the company's order files. However, despite the fact that SkinCeuticals had no record of my order, I soon discovered that there were 150 separate $1.00 pending charges on my credit card statement. This went on for four days--150 new pending charges each day. And still, the company had no record of me ever placing an order and no idea why those pending charges were showing up. I spoke with four separate customer service representatives. All of them promised to look into it and call me back--none of them ever did. Instead, I received an email from SkinCeuticals at an email address that is NOT the address attached to my SkinCeuticals.com account. While it is likely that I shared this email with SkinCeuticals in the past, this email address is definitely NOT the address that is linked to (and still shows up on) my account profile on SkinCeuticals.com, so I'm not sure why the company has retained it and furthermore, why they would use this medium to contact me when I had been contacting them via phone. It has been ten days since I placed my first order and nine since I first contacted SkinCeuticals.com regarding this problem. Still, no one has an explanation for how the company "lost" the record of my order but managed to retain my credit card number and then attempted to charge that card approximately 450 times. (Side note: I was in communication with my credit card company throughout this ordeal--there was no problem with my card or my credit card account.) No pending charges have accrued in the past six days, but SkinCeuticals still can't explain what went wrong, and these pending charges still show up on my account. At last word, they are still "looking into it." Needless to say, I'm dismayed that I've given my personal information to a company that can't seem to keep track of it and displays such nonchalance at the realization that they don't.First of all, I'm in my mid-40's and don't like gimmicky beauty products with false claims. This company actually presents the results of their clinical trials, and is one of the few companies recommended by my dermatologist. My must-haves are CE Ferulic, Retexturing Activator and Physical Fusion sunscreen. I use them as directed everyday (for over 5 years) and I am very pleased with the results. No fragrance, no glitter, no gimmicks! My skin always looks and feels amazing. I never need to wear cosmetics! Even my rosacea has diminished. I don't recommend anything else!I always get samples from this online and i always get oily or combination they all come in big samples but are very effectiveSuch and amazing brand filled with all kinds of products that i use morning and night. I love their skin care products and they aren't pricy in my opinion.