Loved my black Friday experience with cools. So many good deals and I received almost all of my purchases already. They gathered many decent brands in one place. Solid 5 out of 5. Hope my remaining shipments will get here soon) Date of experience: December 11, 2019Although they had many interesting gifts and were promoted by the NYT, Cools.com is completely incompetent when it comes to customer service. I ordered Christmas gifts for relatives in the first week of December, and today (12/21) just found out (all through my own phone calls and efforts) that these items will not be shipped until 'sometime after the first of the year'. They still cannot give me a firm date. Stay away... Date of experience: December 22, 2014I always overlooked websites like Cools because I went straight to the brand stores. But after I decided to try it out, my GOD! They gathered every single brand I like there. All the information I need is there. Deals are great. Still waiting for a few deliveries, but overall I had a blast. Date of experience: December 16, 2019I like to follow the recommendations of this blog. Thanks to experienced stylists, I try to update my wardrobe every season, often even giving new life to long-forgotten things. Service Value Shipping Returns Quality Date of experience: April 22, 2021I've never been so impressed with work. This is the coolest of all the site. Really had Nice experience Date of experience: April 3, 2021I don't need to surf dozens of sites anymore! Cools.com did all hard work for me! Very simple to use, a lot of goods! Thanks for this! Date of experience: July 16, 2018