Customer service lie. Never pay back for return and they also put the return on sale again. Quality product is so bad that you can see most of them are replica. Is the worst place that you can ever shop. Products used:nothing from them Service Value Shipping Returns Quality Date of experience: December 3, 2024I've made $1,000s worth of orders from YOOX. Never had a problem until the last order I placed. A sweater ($38) I ordered was missing from the package. The package itself was sealed and in great condition (no tampering was evident). I emailed them to let them know the sweater wasn't in the package with the rest of the items. I received a condescending email that required me to send them photos of the box and the contents. Also, they wanted me to ask neighbors and families if they saw anything suspicious or strange when the package was dropped off. Also, also examine the package carefully for any tampering and report what I find back to them. Then they will look into my complaint further. Basically, I felt like they were accusing me of lying or trying to offload responsibility. It couldn't possibly be that an employee forgot to add it when processing my order. I've never contacted them with a complaint; not once before this. It's insulting. I've decided to let them have the $38 for the sweater. I'm never ordering from them again...or Net-a-Porter or The Outnet (which are all owned by the same company). They all lost my business over $38. Well done YOOX! Tip for consumers:Product descriptions are lacking on YOOX Products used:Clothes Service Value Shipping Returns Quality Date of experience: October 31, 2024YOOX is an irresponsible company that doesn't listen to its customers. They lost my package and refused to take any responsibility for it, claiming it was the vendor's product. The vendor also refused to take responsibility, insisting the package was delivered. Their system seems more like a scam, and I'm sure I'm not the only one facing this issue Value Shipping Returns Quality Date of experience: October 1, 2024Poor handling of package and ordee details will be 100% at fault and follow the same script they will not accommodate you i have wait for package for 12 days which returned to sender because they provided UPS with wrong address and they have still not yet issued me a refund and can clearly see if in system the package was returned to them DONT ORDER SAVE YOURSELF THE HEADACHE. Date of experience: October 15, 2024Literally not even a star worths for YOOX. I received a bag that was damaged and on the site it said that it was a brand new bag. I talked to them about it and they told me they will send a refund of 50€ compared to the bag I bought 50€ it is nothing. Anyways I accepted the 50€ and I send my bank account info! They NEVER SEND ME THE REFUND NEVER! I would definitely not suggest buying from them because it's a scam and I heard stories from others too. Products used:Bag Service Value Shipping Returns Quality Date of experience: October 2, 2024Item returned but Yoox refused to refund as said box was empty. The warehouse staff are lying. Item was either lost or stolen. Date of experience: October 6, 2024I just received a bag from yoox that I purchased from their site that was supposed to be brand new and it is not! The color of the bag is faded, the corners of the bag are harmed and the bottom is black. The bag looks very used it didn't even come with a dust bag! Nowhere on the site did it say that the bag is not used nor did it say that it has defects. If he had said that I might not have made this purchase! Date of experience: August 9, 2024Yoox re-labels clothes, you order size M, they send you S. In my last purchase, they sent me dyed clothes in different colors and a bag, which apparently was already worn by the store employees. Copy/past support writes answers Tip for consumers:The quality is very low, if you don’t want to get screwed, don’t order clothes there Products used:shoes Service Value Shipping Returns Quality Date of experience: July 9, 2024Scam just dont buy! I ordered a pair of sunglasses they never send me confirmation email, refuse to send the product, refuse yo return my money! SCAM Date of experience: August 15, 2024Boots that I have ordered were too big so I tried to make a return/exchange ever since than. It passed three months already and they keep saying exact same thing. "Please wait, department is working on your case". Nothing is happening, and nothing will happen. Not answering on emails, given phone numbers are incorrect etc. I have never ever had problems with online shopping. At least till I met with Yoox. Disaster! Tip for consumers:No Products used:Jeans, shoes Service Value Shipping Returns Quality Date of experience: December 29, 2023They sent me an item which was used before (multiple scratches). I liked the shoes however and didn't want to give them back, so asked for some compensation, because I would need to take shoes to cobbler in order to be fixed. After 3 weeks of sending emails back and forth (their customer service is useless, they will just ignore you hoping you will get over it) they offered me 10% discount on my next order (bear in mind they send you 15% code after you do your first purchase). How can you console a customer who got a user item by offering him 10%? What a joke! Products used:Shoes Service Value Shipping Date of experience: June 13, 2023Used to love the website and clothing and have been a customer for many years. Recently though, horrible decline in customer service. Tried to return an item that was NOT final sale when purchased and nowhere on the receipt or the website does it list it being a final sale product. Emailed first, no explanation, just "we can't process the return". Tried calling, the customer service first said "can't return your item", but when I asked if she can direct me to where its says it's final sale, she said "one moment", and then hung up on me! I love the unique clothing you can find here at good prices, but this is unacceptable, and sadly, I won't be shopping here ever again. Deleting the app. Tip for consumers:Don't, unless you're certain you won't need to return anything. Products used:I kept the final sale items which were a pair of sandals, the dress, and a coat. Tried to return sandals that were not final sale, but unsuccessfully. Scam Service Value Shipping Returns Quality Date of experience: February 27, 2023I immediately sent two emails asking them to cancel my order as soon as I made realizing several items were final sale. They sent the order anyway and now I'm stuck with $300 worth of clothes that don't fit. Products used:One jacket Service Value Shipping Returns Quality Date of experience: July 3, 2023They sent the wrong size shoes. When I tried to return them their customer service started arguing with me: that the specific manufacturer has a different sizing convention. Hung up on me about 5 times. After much arguing I was able to return, but still being charged $6.98. Still don't know whether I will get a refund. Service Value Shipping Returns Quality Date of experience: July 24, 2023Sent defective item. Promised refund within maximum of 6 business days. Its already 2 weeks no refund, customer service answered "Your request has been forwarded to the relevant department, who will contact you as soon as possible" and this as soon as possible never happened. Avoid this nightmare if you value your time and nerves. SHAME ON YOOX! Tip for consumers:SHAME ON YOOX !!! Products used:Clothing, shoes Service Value Shipping Returns Quality Date of experience: October 25, 2023I made a purchase of $116.95 for a dress that did not fit. I returned the item, and got $99.43 back. That's $17.52 missing from my refund. I go to the customer support page and I get an error page every time I send an email asking where my eighteen dollars are. I call their customer support line and get told off by their customer service on how "No company will refund you shipping fees." Apparently, they take all shipping fees AND a flat refund fee of $6.95 out of what you originally paid. I told them that plenty of companies do not expect you to shell out $18 to complete a refund and basically got scoffed at. I could not believe this experience with a company as big as Yoox. Pathetic of them to omit key details and falsely advertise their item. Tip for consumers:In their like, 10 page refund policy, nowhere do they state they do not refund shipping fees. Like who is going to read all that in the first place (I think they make it extra dense so that you don't) but even if you do, you will not be accurately advised on what you will owe them for a refund. Awful. False advertising. Products used:None Service Value Shipping Returns Quality Date of experience: February 1, 2024I've been YOOX customer for many years. Lately they sent my order to someone else and I got wrong items. It took me 6 weeks to get my money back after endless emails. They sent me a discount code for the issues they've cause, guess what, I tried to use it few days ago and it told me that it has already been used. I called them about it, sent them screen shot, and today when I asked for an update on issue, they ask me to sent then screenshot of a massage that pops up again. This was my last time trying to shop at YOOX, customer service is way below zero. Date of experience: February 28, 2024I've been ordering from Yoox since 2018 and all I can say is that I am genuinely very satisfied. Every item I have purchased was according to the description. I read some reviews here that were complaining about returning their items. Well, I myself have returned items a couple of times, and every time it went very smoothly. If you do not want store credit, then be careful what buttons you press. You cannot blame the business for your mistakes. Products used:Shoes, coats, jackets Service Value Shipping Returns Quality Date of experience: January 18, 2024Took money for 4-7 days delivery. A week later order still not left the warehouse. Called CS, they refused to cancel/ refund because the item is in 'shipping process'. Has it left with courier? No. When is it leaving? We don't know. Can literally be any time, 20 years from now. Awful awful company, don't use! Tip for consumers:Avoid at all costs Products used:None, order never shipped Service Value Shipping Returns Quality Date of experience: August 29, 2023Bought items, some of them were not in the box, was told that it will be resolved within 8 days with UPS. 3 months later still nothing. Like broken record - we are investigating and come back to you asap. Give my money back and you can investigate as long as you like Tip for consumers:Don’t use it Products used:None Quality Date of experience: February 24, 2023I almost didn't order from this company after reading the reviews but I had 3 pairs of shoes picked out that I really wanted and only totalled $100 so I figured I'd take the risk. First off the deals are amazing, I thought it was a scam at 1st. I figured the shipping time would be long based on other reviews but was in no rush so it didn't really matter. Well my order was shipped within a few days so I was pleasantly surprised! I received it a few days after it was shipped and everything was 100% accurate. Again I was pleasantly surprised and so happy I decided to order. I can't speak for others but my personal experience with ordering from yoox was great in every way! No complaints! And I got 3 pairs of hard to find vans for dirt cheap! LOVE IT! Products used:Shoes Service Value Shipping Quality Date of experience: January 20, 2023They had wrong advertisement so that I purchased. In the website, the scarf that I purchased was said Emilio Pucci so that I purchased it. But when I received it, it was not an EmilioPucci product. So I contacted the customer service and then I returned it. And they took the cost for the return shipment from me! And they said that it was not their fault as the information that they received from third party mentioned that it was Emilio Pucci product. So that they just mentioned it in their website. It is a crazy customer service. I will never purchase anything from YOOX! Products used:Scarf Service Value Shipping Returns Quality Date of experience: April 17, 2023I've been a Yoox shopper for 12 years. I've never had one bad experience in literally 100's of purchases, both male and female brands. I've even bought housewares from them. Fast shipping and returns go smoothly (altho sale items are often "final sale"). Yoox has a lot of authentic lesser known designer merchandise, much of it made in Italy. I just had a shopping spree at the Yoox 25% off sale last month and it was awesome. Great stuff from Emporio Armani. Btw. Yoox' ownv. Cool "8 by Yoox" brand sizing is sometimes hard to predict, despite their size guides. For men's casual, pants run smaller than tops. (I am a skinny tall female/former model and often buy mensware for myself cuz European mens styles often look somewhat feminine if you know what I'm sayin'.) Yoox brand is big on comfy organic cotton. Tip for consumers:The more you shop, the more free shipping you get. Products used:Designer mens casual pants and tops, ladies jeans, tops, dresses, shoes and handbags. Yoox limited design housewares. Service Value Shipping