They let me sit on a 1500eur item that was never worn due to wrong size. This was a birthday present for my wife which I had ordered well in advance, and yes their return deadline was over. But still just blockimg me on an item this price is beyond words Date of experience: November 21, 2024Agent provocateur online store is the worst retailer on earth. They don't reply to your email only if you have given a bad rating. You will never receive your money bad! Almost 1 month waiting for the refund!. If I don't get my money back by end of this week I will call my lawyer. An online retailer must arrange the refund within 14 days per law! Tip for consumers:Never order anything there!!!! Products used:Swimsuit Service Value Shipping Returns Quality Date of experience: February 14, 2023I have been a fan of L'Agent and have purchased they underwear many times before. Unfortunately, Last time I purchased few items on jun 9, and I received my package on Jun 22. They sent me the wrong size, so I emailed and left them a massage few times to return my package. "Aisling Murrihy" from agent provocateur emailed me back and gave me a permit to return my items. I returned all the items back on June 27 and they received the package by July 7. However, since then I haven't received any money back from them and they refused communicating with me after they received my package. I do not recommend to buy anything from this compony specially online anymore. Date of experience: October 18, 2017So good products! Thanks, hubby very happy. 4 stars because it still quite expensive! Do more discount! At least sales more often! Date of experience: June 26, 2019