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  • Site Name:AJ Madison
  • Site Url:http://www.ajmadison.com
  • Coupon use:How to use AJ Madison coupon
  • Description:AJ Madison來自美國的家電在線購物網站,主要產品有空調,冰箱,水龍頭,洗衣機,幹洗機等家具電器。無法抗拒的價格,高質量的商品,多種類的品牌選擇是AJ Madison努力的目標。熱銷品牌有GE,博世,伊萊克斯,惠而浦,美泰克等。
  • AJ Madison Review

    Terrible company very frustrating have to deal with them the delivery company they use that is supposed to be solid and is as liquid as water they are the worst and it's no coincidence since AJ Madison is no better. So, beware and avoid AJ Madison and their delivery service AM Delivery. Bad, Bad, Bad, Very Bad. Service Value Shipping Returns Quality
    TERRIBLE TERRIBLE CUSTOMER SERVICE. Most reviews are written as part of promotion. Order placed a month ago, took 2 weeks to ship, another week to even schedule a delivery only to have it cancelled and yet to be re-scheduled (while appliances are in the warehouse in the same city). Every time we call they are coming up with different excuses while our window of delivery ends today. Service Shipping
    Buyer beware. I ordered a $4500 double oven. They claimed to have tried to deliver it, but I didn't receive notification. They then want me to send another credit card authorization for "re-delivery" but won't tell me how much it is for- just supposed to be an open ended credit card charge. I asked if they would just cancel my order then. They said only if they keep 35 percent of the 4500! OMG! Go to anyone else! And you can't get anyone on the phone- the only responses are via ambiguous emails. Tip for consumers:Go anywhere else! Products used:Never delivered
    Bad experience with these guys, won't use them again. We purchased an appliance (induction range) and found out before delivery that it wouldn't work in our apartment. My bad for not understanding this in advance, or for seeing the fine print about the 35% (!) restocking fee hit for canceling the order. But they wouldn't even work with us to apply a reasonable share of the price we paid to purchase another product from them instead. Just basically told us we're out of luck. Absolutely their right, and fully disclosed, but seems like really bad business to lose a customer through zero flexibility and understanding. Obviously won't buy anything from them in the future. Learn the lesson from me: do all your homework, double-check your measurements and installation requirements, and check with your building superintendent before you buy a new appliance. Otherwise, at least with these guys, it will be costly and they will take your money and won't try to help you out in any way. Thanks for nothing AJ Madison. Products used:None Service Value Shipping Returns Quality
    What an experience, DONT BUY FROM THESE CLOWNS! I bought a dishwasher, it arrived badly damaged. They quickly replaced it, it arrived, wrong color, we ordered white, they sent black. They quickly reordered us another one, =but charged me for the third one. I called to tell them, but the girl in customer service just argued and argued with me, she was so rude and defensive. She said they just held the funds and did not charge my bank, well it has been deducted from my bank. She told me that its my banks issue, not theirs. These people are idiots, I will never ever order one thing from them ever! M Heed the warning please! Tip for consumers:please dont use these company, the worst Products used:dishwasher if I ever get it Service Value Shipping Returns Quality
    I had big issues with this company... it took a while and certainly too many phone calls but Sarah worked her magic and corrected my situations. If you are having issues, as I did, ask to work with Sarah!
    I dont see why people are exaggerating, this is a nationwide company over 20 years old. The showroom team has a built in customer service team and i was able to see this company grow slowly and steadily. Love this company! Tip for consumers:always go with the extended warranty (they use allstate insurance) Products used:GE SLide in range and OTR Service Value Shipping Returns Quality
    I ordered a fridge that stated was in stock, once the order was placed I was waiting to receive confirmation for my delivery. Sadly, I didn't receive any information about the delivery. I called AJ Madison, they said I would be hearing shortly. The order was place on Jan 19th, It took 7 days to receive an email that stated it would be up to an additional 5 days before I would receive the appliance. The email did not specify any further info. I ordered the fridge because our fridge stopped working, had I known it would take 2 weeks, I would have ordered from another vendor. I tried to cancel the order, but was told I would have to pay a 30% restocking fee. I am now at their mercy, I have no idea when I will receive the appliance. So much for trying to give business to companies other than Home Depot. Tip for consumers:not to order if they need the item asap. They falsely advertise , it appears that items will be shipped right away. Products used:ordered a fridge, but have no idea when it will be delivered Service Shipping
    ***STAY AWAY FROM THE COMPANY*** UPDATED REVIEW About a year ago a had a super experience with them (read original review below). Placed a second order with them now and its been a disaster. Waited home all day multiple times and they dint show up. Customer service is terrible. Was firced to use a laundry mat for weeks. Cannot be trusted, disrespectful and unreliable. I STRONGLY SUGGEST YOU SHOP ELSEWHERE. Tip for consumers:***STAY AWAY FROM THE COMPANY*** UPDATED REVIEW About a year ago a had a super experience with them (read original review below). Placed a second order with them now and its been a disaster. Waited home all day multiple times and they dint show up. Customer service is terrible. Was firced to use a laundry mat for weeks. Cannot be trusted, disrespectful and unreliable. I STRONGLY SUGGEST YOU SHOP ELSEWHERE. Products used:WASHING MACHINE Service Value Shipping Returns Quality
    I ordered a GE free-standing induction range last summer and received it, by freight, in 2 days. It was in perfect condition and the price was great. This past week I decided to go with AJ Madison for a new refrigerator, even though it was going to cost about $100 more than a competitor. Problem #1: The refrigerator is on back order. That's a problem because the $275 in advertised rebates will expire weeks before the refrigerator will even be back in stock in their warehouse. When I called their customer service they responded that I should just send the rebates in anyway - just don't fill in the serial number. After reading the fine print it's pretty obvious that that isn't going to work. Not only that but one of the two rebates doesn't apply to items on back order. I decided to but it from a competitor who doesn't seem to have to these supply issues and was about $100 cheaper. Update #2 The other retailer claiming they had the refrigerator in stock didn't and kept stringing me along. In the end, I got the same model in a different color from AJ Madison for what was the lowest price yet. It is in stock and should arrive in 2 days. Service Value Shipping Quality
    I should have trusted my instincts and not ordered a $6,000 range from a company whose sales department you can't even contact over the phone. My order had to be placed over chat. We were told it would be here in 6-8 weeks. 5 months later, nothing. And good luck getting ahold of anyone there. You will wait on the phone over an hour them finally have someone answer the phone. Ask how much longer it will be, they place you on hold then disconnect the call. Atrocious service. Tip for consumers:Stay away from AJ Madison Products used:No refund yet. They said they would refund. It’s been over a week. Nothing. Service Value Shipping Returns Quality
    We've been buying the full line of appliances for one of the major brands. No one had the range though. Even the manufacturer told us it wouldn't be here until May (this was in November). I called AJ Madison. Talked to a guy named Victor. Said he had it and that it would be here in 8-15 days. I had read so many bad reviews about these guys that I wasn't sure but took the risk. It showed up in 8 days as promised. No issues at all. Delivery & Install was flawless. The guys were great. The only weird thing is that the voice that calls you with all the updates is the same one used by a LOT of spam calls. So if you hang up as soon as you hear the voice, you don't get to confirm your delivery. Take the call. Tip for consumers:Take all the 'possible spam' calls while you are waiting for your appliance and don't hang up when you hear the automated attendant (same voice as many spam calls). That is actually the AM Shipping confirmation and they will ask you to confirm your delivery time. If you don't confirm, they won't deliver. Products used:Range Service Value Shipping Quality
    Ordered refrigerator before Nov 21 before Thanksgiving and paid for install and 3rd person for delivery to second floor. It took 3 weeks for delivery. 2 people showed up and dropped fridge off in the garage. Said they need 4 people and to call the delivery company(AM) to find out when they get there. After a week of calling they sid they are working with AJ Madison to figure out who will pay and added $1200 cost. Called AJ Madison after dealing with AM and took a week for them to come back and tell me AM is refusing to install it. Claims worried about damaging the home. AJ offered a return or a refund of delivery charges plus extra cash back for me to find my own installer. Took 2 more weeks to find a company to install the unit on the second floor. Went to install handles sets and they were the wrong ones. AJ Madison refused to do an advanced replacement of the handles to get me what I ordered. I had to return them first. I arranged to buy a second handle set and have expedited shipment. It took 4 days to get the replacement handles. They were the wrong handle sets yet again. Again they refused to advance replace them even though they have not shipped me the right handles twice. I again ordered a third set of handles and returned the second set. 7 days later I have not gotten a refund for the returned set, I have not received any tracking information for my third order, and they have no tracking information in their database for my third order. They do not even know if it has been pulled and shipped, It is now Jan 18th 2 months from order on what was supposed to be 2 weeks to receive and install. I have had to jump through hoops to try and get my ordered parts to me and installed no thanks to them. I will never order from them again This was a $12,000 order of a GE Monogram Side by side to replace an 15 year old failed GE Monogram. It should not be this hard. Products used:I have not yet as I am still trying to resolve their parts shipping issues Service Value Shipping Returns Quality
    A month ago they delivered a prepaid refrigerator that had two dents in the door. They assured us a new door would be promptly delivered and a technician would install it. It's been a month and nothing. Very difficult to get through to them and then they put us on hold and disconnect us. They say they'll look into it, but we have yet to receive a call back. Tip for consumers:Be aware of damaged products Products used:Frigidaire Refrigerator Service Value Shipping Returns Quality
    Very disorganized, the delivery is after 3 months. I was told delivery would be after 5 days, After almost 3.5 months I am getting emails about the delivery now. Service Value Shipping Returns Quality
    If you're thinking of using them, DON'T. Never even replied to my emails & pictures sent. Think agan Tip for consumers:NA Products used:Bertizonni Range Hood Service Shipping Returns
    Under no circumstances should you buy from AJ Madison! Go to ABT, or Best Buy or PC Richards or Lowe's or ANYWHERE ELSE. They sold me an Electrolux washing machine and installation service... but they neglected to tell me that the installers would not be able to complete the installation of all the features of the machine, such as the reversible door. (Washing machines come with a hinge on the left side, but in my tiny space, I need the hinge on the right side.) So now I need to hire ANOTHER installation company (a REAL one) to reverse the door, and it will cost over $300. Call me crazy, but I think that if you sell a machine on with a reversible door on your website, and you sell professional installations, YOU MUST INDICATE THAT THE INSTALLERS ARE UNABLE TO HANDLE ALL ASPECTS OF THE INSTALLATION. And that's not all. I wish I could post photos here to show you the state they left my apartment in. They left dirt and garbage all over the floor. Dirt was ground dirt into the carpet in such a way that it will have to be professionally cleaned or replaced. And they dumped the trash, old hoses and dirty hardware in our (full) clothing hamper. As an added bonus, they broke the drain pan under the washer! The Electrolux machine is great. I just wish I had bought it ANYWHERE ELSE. Tip for consumers:RUN AWAY!!!!! Service Returns
    This company is incompetent at best. Cannot get the order right, delivered damaged goods, and refuse to do anything to rectify the situation. Communication is non existent, had to make too many calls for service and was constantly placed on hold for long extended periods. You can purchase these products anywhere and AJ Madison is not a good option.
    After being frustrated trying to buy a new washer and dryer set from the usual places without success -- no responses, no assistance, poor service, no product, bad attitude, etc. I searched online for another retailer. I found AJ Madison. I had never heard of you previously, but I thought I'd try. I went to the new Tysons Corner, VA location and I just can't believe my luck! Caleb Kizelewicz welcomed me at the door as if I was a long-time friend. He explained the options available and answered my questions -- providing answers/suggestions/options I didn't even think of! -- he is extraordinarily well-versed in all the products. But more than informed and knowledgeable, he is passionate about the products and providing outstanding service -- friendly, warm, thoughtful, patient, kind. He treated me as if I was the only customer. Because of Caleb, I purchased the set that day and the delivery, set-up, haul away -- everything was done to perfection! I can say, without hesitation, I've never been treated better! My next purchase will be a new dishwasher from Caleb at AJ Madison. I have told everyone who will listen about Caleb and AJ Madison -- he is pure gold! Products used:Washer and dryer set Service Value Shipping Quality
    Purchased and downdraft system to replace my broken one. Was assured it was the replacement model and would fit where the old one is. It didn't even come close. Was way deeper. Took two weeks to finally get through to the company. Was on hold several times and cut off all of them after 45 minutes. Finally got a rep for a return. I paid 1289. 00 and received a refund for only 840.00 after they charged their restocking fee. That was after taking two weeks to pick it up which I was charged for. Then it took several weeks and emails to finally get the partial refund. They should have a 0 for a rating. STAY AWAY FROM THESE PEOPLE!
    Ordered 4 Bosch appliances on June 24,2021 for a kitchen renovation. Received a call from a sales rep who convinced me to switch to "in stock" options, a Lieber fridge and a larger Bosch cooktop than I needed. He told me he would "borrow" a dishwasher from another

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