I have experienced Amazon India and trust me it ensures best service and customer care. Amazon Japan is not good. It has many issues and frustrating experience. They rely on the courier company to deliver and they are pathetic. Both agencies just finger point towards each other and customer is left unattended. Not sure if there is any alternate option to shop online shopping in Japan? Date of experience: June 20, 2023Amazon can be reached by telephone by calling *******331. Somehow you probably got on a subscription list. Have them look it up and delete from your account. I am assuming you have an account. If not just give them the card number you are being charged on and they will check it out. Good Luck! Date of experience: March 17, 2018I ordered $1010 worth product from amazon japan to Canada/Vancouver. It was a pico 4 vr headset and I ordered 2 of them costing $505 each after all the tax, import fees etc! Orders arrived in 4 days with DHL i was excited went to grab them and they were so light. Came in 2 boxes then i knwew they sent me something wrong. Anyways I opened one of the box while recording and it is a cheap $#*! $2 toy vr headset! One of those you put your phone in but mini version. Someone in Japan put the pico4 sticker on these and they sent me freaking a toy. I got scammed basically. After I contacted them, they said they can't send replacement because it's sold from a 3rd party seller which is a lie! You can see it's shipped and sold by Amazon japan and even on pico4 page shows amazon japan is the only authorized retailer for it! For the refund, they want me to send back the stupid toy back, so they can refund me! Also, they are asking me the send it back as the value i have paid for the real headset which is illegal and not right! Also i have to pay for shipping and wait until it arrives to them. Seriously, i am 6-7 years prime member in Canada. If anything happens like this they send the correct item right away or refund no questions asked. Amazon japan should not operate if its not in Amazon quality service. Tip for consumers:Dont use amazon japan!!! Products used:Pico 4 vr headsets ordered but got something else $2 cheap Toy Service Value Shipping Returns Quality loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.urlPhoto === "undefined"; }, callback: function() { app.urlPhoto(); } }) Date of experience: January 20, 2023Theft!... from a cancelled order. Amazon.jp say they do not take payment until goods are dispatched. Seller could not fulfil/dispatch order and cancelled it. Amazon DID take the money but claim they did not. I have bank proof that they did. Amazon refuse to give refund or proof of payment not taken. DO NOT DEAL WITH AMAZON JAPAN! Tip for consumers:If not actually in Japan, do not use this site. Products used:None delivered Service Returns Quality Date of experience: August 9, 2022The prices are really good especially for when you want anime merchandise. I purchased Vocaloid voicebanks from here and if you're in need of actually getting something not able to ship to your location, use a proxy! Simple to use and really good. Amazon Jp has wayyy more anime merchandise and for me a fan of vocaloid, a lot of voicebanks and other softwares such as synth v, voiceroid, etc. Shipping is expensive on some items not a problem for me as vocaloid voicebanks are really lightweight. Tip for consumers:Google translate. Products used:Vocaloid, anime merchandise Service Value Shipping Returns Quality Date of experience: February 12, 2021There are so many cool items there and the sortiment is pretty wide. This service is extremely suitable especially for those who are fond of Japan and its culture. Date of experience: January 20, 2022Christmas List Thank you for the list With clark family Mia megan henry for packages Me thanks one You love it so much you want to tell the entire world! Tip for consumers:yuka Service Value Shipping Returns Quality Date of experience: November 23, 2018