Attempted to purchase a $100 gift card for Ulta only to receive an email stating the order could not be completed and then have to wait X number of days for a refund. Tier 1 customer support is useless as they can't provide any information as to why the order couldn't be completed and no other information for the customer with an issue. Steer clear of doing any business with this company as their structure is flawed and not convenient at all for consumers. Products used:Attempted to purchase a $100 gift card for Ulta only to receive an email stating the order could not be completed and then have to wait X number of days for a refund. Tier 1 customer support is useless as they can’t provide any information as to why the order couldn’t be completed and no other information for the customer with an issue. Steer clear of doing any business with this company as their structure is flawed and not convenient at all for consumers. Value Shipping Returns QualityI purchased 2 $25 gift cards online yesterday and it was sent to my email. I followed instructions to redeem the code online and it repeatly said failed. I researched online and discovered CashStar is a scam. I called a number to get a refund but there was no one to speak to nor a way to leave a message. I am demanding a refund and will never use or recommend CashStar to anyone. Service Value Returns QualityToday I got a roblox $10 gift card in Kmart for 1k robux premium because I didn't know you know needed $25 because back then you only needed $10. So I bought another $10 through the roblox website, the purchased went through but I got an email saying it didn't work. So now I'm waiting for a refund. I don't know why roblox teamed up with cashstar and when they will fix the problem and not team up with cashstar. Products used:Roblox gift card Service Value Shipping Returns QualityReloaded my QT gift card $20 to use at gas pump. Went to get gas and card was declined. I put $20 more on the card thinking it just didnt go through. So $40 just gone. Got email and text from bank about transaction like normal. But never showed up on my QT card balance. Called Qt and they put me through to cashstar. Got hung up on. This is totally unacceptable. Do not use cash star or Qt gift cards unless you dont mind losing money and getting put in a bad situation. There is no lower rating or I would have used it.Would rate this company less than 1 star if possible. It's been 2 years since I purchased a 20 pound roblox gift card from them, and still havent been refunded the money and they haven't given me a code either. DO NOT BUY.I ordered Texas Road House egift cards for the holidays and never received them. I chatted with CS and was told there was nothing they could do for me, They have my perfectly correct email that I use everyday but hey say it shows on their end undeliverable. I offered up another email after they had me verified but refused, I will be disputing the charges from my credit card company,,, NEVER BUY EGIFT CARDS FROM TEXAS ROAD HOUSE Service Value Shipping ReturnsIf I could possibly rate this lower than a single star, I would. I recently purchased a Roblox gift card for 15 dollars and the second I recieve an email from roblox saying that my order is confirmed, I get another saying that they could not handle my transaction and that "a refund would be issued." Great. So now my money is stuck in pending on paypal and if I do not get it in a week (as some other reviews have told), I would need to wait until the due date which is 29 DAYS from now. Just horrible BOTTOM NOTE: DO NOT BUY FROM ANY CASHSTAR WEBSITE. Terrible experience, Terrible customer service, terrible service. Tip for consumers:What would've been helpful before using this? NOT USING IT AT ALL.. Products used:Roblox Gift Card Service Value Shipping Returns QualityI complained to them that I never got my gift cards, not a refund. They basically told me to f*** off in their response and deemed my issue solved. Then I sent them this: My issue was deemed solved, yet I was not yet refunded, or explained why my payment was not accepted into your system. All I got was, "sorry, we took your money and you can't have it back until the issuer feels like it. Our "secure cardholder system" denies us from knowing anything about it. If you want some useless advice, get a plastic card at the store next time. Bye!" Well then, thanks for nothing I guess? It's called a DIGITAL CARD for a reason! So we don't have to go to the STORE to buy a PHYSICAL CARD! Im beginning to see why your ratings and reputation is so low, because you just can't deliver any satisfaction. Your response to my last email was no more than talking to a brick wall. I'll call it for what it is, it's a scam! If only I looked into the reports earlier of people getting pending for weeks before a return if at all. Service Value Shipping Returns QualityIf I could rate this absolute GARBAGE of a company any lower I would. I decided to buy a 100 dollar Roblox e-gift card for a friend who lives in another country (Canada) from https://roblox.cashstar.com (with my dads permission) since it was his birthday and they sent me a email telling me that the order didn't go through despite them taking my dad's money and they also sent me another email saying it did was confirmed which is odd considering it didn't go through. My friend is now VERY disappointed and my dad is furious. Absolute scam of a website, DO NOT BUY FROM HERE! Service Value Shipping Returns QualityI tried to purchase gift cards and received the following message: "Hello Galina, We have processed a refund for your gift card purchase(s) from order number #CND6KRTAUG. Any funds remaining on the gift card(s) at the time of the return will be refunded to the original method of payment. Refunds may take up to 7 business days to appear in your account, depending on the financial institution's timeline. We appreciate your business and look forward to serving you again in the future. If you have any questions or concerns, please email us or call *******208 from 8:00 AM to 8:00 PM ET, seven days a week. Please keep this message for your records. Thank you, Kate Spade Outlet Gift Card Team" The reps at 800 number were completely useless. Not only I wasted time trying to make a purchase, now I have to wait a week before I get my money back. Tip for consumers:This company wastes your time and freezes your money for a week. Products used:None. I didn't get the product. Service Value Shipping Returns QualitySurprise! Another shady company doing shady business using customers money to fund their crappy business. Unfortunately when I tried to buy a Lululemon gift card on the Lululemon website I must have overlooked where it tells you that their e-gift cards are through Cash Star. So now, over a week later, my declined transaction is STILL being held by Cash Star…it took but minutes for the transaction to decline so why the funds have not been released is really pissing me off, especially now that I've reached out to the customer service team multiple times, and each time they tell me someone will contact me via email within only a few hrs. No one ever contacts you via email, so you call again, now this is your 3rd attempt at getting an answer, and they tell you the same old story. So I asked; what is the next step when no one contacts me? Well just play this same game every day over and over? Well apparently the guy didn't have the answer because he made quite the laughable attempt at pretending the phone was breaking up, I'm talking an elementary attempt at it, despite no issues with connection up until then. $#*!ing crooks Products used:I never received product Service Value Returns QualityI purchased a QuikTrip $50 gift card for my daughter. She tried to use it and it showed a $0 balance. Good luck getting any response (not even an auto response) from the CashStar online form, and they list no phone number. I found their number in Maine and it does answer, but when you select "1" for customer service, it "transfers" your call then says your call cannot be connected and to call back later. Will NEVER purchase a cashstar gift card again. Service Value QualityUsed cashstar for an IKEA gift card promotion, got $400 worth of GC with my Discover credit card. Got a confirmation email straightaway (Discover let the transaction go through but flagged it as potential fraud and temporarily restricted my account, I just had to approve it on an email they sent me). The bonus cards arrived about 5 hours later, and the main card arrive about 12 hours later. Now usually when you purchase gift cards on official websites, they arrive immediately. So, if that's not going to be the case, cashstar should make it abundantly clear in the confirmation email to spare their customers some (very warranted) consternation. From another thread on the same promotion, I can see that most if not all people got their gift card eventually, so this website is legit, but probably has some issues around processing times and communication. Service Value Shipping QualityThis company legitimately robs you of your money when purchasing digital/electronic gift cards. I purchased two $10 gift cards and one $5 gift card from Roblox, (they are partnered with Cashstar) And while all three orders were confirmed, they were all unable to process. (2 emails per order) This is the issue with this company, it charges you before the order even processes, and there's a good chance there's going to be a "processing error" anyway as said in Roblox Customer Service. I did get a refund for all 3 orders eventually, but this company is practically fraud. I have used a credit card and this is what happened, and it's not even letting me use my PayPal instead! If I were you, I would rather just use GameStop or Amazon as an alternative if you are planning to purchase digital gift cards. My conclusion? CashStar is pretty much a scam. Tip for consumers:For the love of electronics, NEVER use CashStar, just go to GameStop or Amazon and buy gift cards there! Customer Service Representatives at CashStar usually have really poor-quality microphones. (surprisingly considering they can't even sell one gift card or do business correctly) You either get a full refund or no refund, it's a harsh 50/50 in my opinion (if you purchased a digital gift card) Products used:I ended up using nothing. CashStar scams you pretty much Service Value Shipping Returns QualityI suspect people rarely leave positive reviews, so I will leave one. The website seems legit. Don't know about other cases, but I got a link from PS official website, bought a $10 code for PlayStation, and it arrived like 10 min after.I purchased 200 dollar gift card thru this shell company and got confirmation then immediately got notification saying I asked for refund I did not. I got now gift card that I purchased but they sure took that money. Their customer service is none existent. They are rude and won't help you. 5 days and it says still pending in my account so my card holder team can't dispute them. I have spoke to and escalated with multiple people with this scam of a company. Not one of them can help or have clue what is going on. Tip for consumers:DO NOT USE THIS SITE! I REPEAT DO NOT USE. your playing with fire and might as well just light your money on fire instead. Products used:None, they robbed me of my money so I couldn't afford to buy anything else. Service Value Shipping Returns QualityI placed 2 $100 gift card purchases through Ulta which uses them as a vendor. They double charged me so in total took $300 and never distributed my gift cards. They say their sites are down for maintenance on Cyber Monday which is the worst possible day to have maintenance if this is legitimate. They don't respond to the online customer service and the phone line says they're down then hangs up. I've tried to work through Ulta customer service but as this is an outside vendor, I will have to mark this as a fraudulent charge on my credit card as I did not receive the service I paid for & was double charged. They are either the worst run company or a total scam but I will never be buying a gift card from a company that uses CashStar as their gift card vendor! Tip for consumers:Avoid any company that uses Cashstar for Gift cards! Products used:Ulta gift card Service Value Shipping Returns QualityPurchased a gift card for Best Buy. Order processed and money held from my account then I received an email stating the order did not go through. I tried again, same thing. Now I have $1,000 deducted from my account with no gift card. Customer service is non-existent! How is this company still operating? And Best Buy customer service was just as bad or worse.I bought E-gift cards from 3 different stores which were processed via CashStar. Unfortunately, rather than putting through the transaction as a purchase, they put it through as a cash advance which is then charged an instant interest fee as if you are borrowing money, from your bank. Additionally either the bank or CashStar tags on another fee for the card of at least $5 per card. I have bought E-gift cards from other stores that are not processed this way and incur no extra fees. Pathetic. Avoid anything linked to CashStar! Tip for consumers:People should be forewarned that if they purchase an E-gift card online for Sail or Lululemon or other stores (Holt Renfrew as well), the company which processes the gift card purchase is CashStar, which is a company that results in the purchaser paying additional fees, both interest and a "gift card" fee. Products used:I bought a gift card so it was a gift for someone, however I was not warned that because the retailer uses CashStar to process its E-gift cards, the gift was processed as a cash advance instead of a retail purchase. This automatically incurs an immediate interest fee from your bank and an additional card payment fee on my Visa bill. It is unacceptable and not something that is made clear when purchasing the gift card. Service ValuePlaced an order for gift card and never received any information about the order. When I contacted Cash Star they told me no such order existed. Even after I sent them proof of payment that they took from my checking they refused to refund me. They told me to contact my bank. Terrible customer service! No apology or acceptance of blame. ServiceDo your research before you decide to buy from a high end company that steals from people on a daily basis. The payment will say it declined but the money will still be removed from your account. Customer service does nothing but provide a scripted lie that they have to tell to everyone they talk to who had this same issue. You will lose out on money. I hope they shut this greedy business down one way or another. Somebody is going to sue. They can count their days. Especially if you're buying around the holidays or a birthday. Just forget it! Save your time and hard earned money that they don't work a dime for! These corporations are corrupt and steal from those who they know they can. Save your time people and look elsewhere! Mines is still pending but no gift card… LOL they're a joke and so is the CEO of this low down grimey place along with their workers. Tip for consumers:They’re getting reported that’s for sure. I don’t care if I have to do it multiple times. Products used:None. Paid money and ending up with nothing. Service Value Shipping Returns QualityOrdered a gift card for $#*!'s Sporting Goods several days before the recipient's birthday. Paid for the absolute fastest shipping they offered, which should've meant the card arrived in plenty of time. Turns out, my order took over a week to arrive (and arrived 2 days late) simply because they didn't get off their butts to PROCESS the gift card until 3 days after purchase. Not really sure why a company that specializes in gift cards is unable to get gift cards shipped the same day or the next day. First email to them about this issue was completely ignored. Second one was met with an indifferent "too bad so sad" kind of response. Tip for consumers:Get a gift card in person and send it yourself instead of using this awful company Service Value Shipping Returns QualityThe bad reputation of this company is well earned! I've been two weeks trying to get them to resend a gift card for my granddaughter that, as acknowledged by their own system via email, could not be delivered. I had to replace this with an alternate gift for my granddaughter and want my money refunded. Guess what - they don't do refunds. No matter the reason! Tip for consumers:Physically buy a gift card or shop elsewhere Products used:E Gift Card Service Value