I got an email from my Ruby Tuesday Rewards (so I assumed it was legit) stating a Buy a $50 Ruby gift card, get a $25 gift card free. So I bought it and when I paid, it said it was processed through CashStar. Still have not received my cards by email. I send customer service 2 emails, still no reply. I'm pretty certain I got taken based on what I'm reading here from others. Beware. Don't buy the Ruby Tuesday gift cards if its processed through this company. You've been warned. Products used:Online gift cards Service Value Shipping Returns Quality Date of experience: December 2, 2024Garbage company don't buy anything from them especially if you want gift cards I tried buying PlayStation gift cards from these $#*!s but they didn't email me the cards There customer care team responds after like 10 hours and they reposed like robots always taking care to avoid answering your questions or even going even close to addressing your concerns and issues Tip for consumers:Avoid this garbage conpany Products used:None bastards didn't give me the play station gift cards I wanted to purchase Service Value Shipping Returns Quality Date of experience: December 2, 2024I tried to purchase gift cards and received the following message: "Hello Galina, We have processed a refund for your gift card purchase(s) from order number #CND6KRTAUG. Any funds remaining on the gift card(s) at the time of the return will be refunded to the original method of payment. Refunds may take up to 7 business days to appear in your account, depending on the financial institution's timeline. We appreciate your business and look forward to serving you again in the future. If you have any questions or concerns, please email us or call *******208 from 8:00 AM to 8:00 PM ET, seven days a week. Please keep this message for your records. Thank you, Kate Spade Outlet Gift Card Team" The reps at 800 number were completely useless. Not only I wasted time trying to make a purchase, now I have to wait a week before I get my money back. Tip for consumers:This company wastes your time and freezes your money for a week. Products used:None. I didn't get the product. Service Value Shipping Returns Quality Date of experience: June 9, 2024Surprise! Another shady company doing shady business using customers money to fund their crappy business. Unfortunately when I tried to buy a Lululemon gift card on the Lululemon website I must have overlooked where it tells you that their e-gift cards are through Cash Star. So now, over a week later, my declined transaction is STILL being held by Cash Star…it took but minutes for the transaction to decline so why the funds have not been released is really pissing me off, especially now that I've reached out to the customer service team multiple times, and each time they tell me someone will contact me via email within only a few hrs. No one ever contacts you via email, so you call again, now this is your 3rd attempt at getting an answer, and they tell you the same old story. So I asked; what is the next step when no one contacts me? Well just play this same game every day over and over? Well apparently the guy didn't have the answer because he made quite the laughable attempt at pretending the phone was breaking up, I'm talking an elementary attempt at it, despite no issues with connection up until then. $#*!ing crooks Products used:I never received product Service Value Returns Quality Date of experience: May 1, 2024I purchased a QuikTrip $50 gift card for my daughter. She tried to use it and it showed a $0 balance. Good luck getting any response (not even an auto response) from the CashStar online form, and they list no phone number. I found their number in Maine and it does answer, but when you select "1" for customer service, it "transfers" your call then says your call cannot be connected and to call back later. Will NEVER purchase a cashstar gift card again. Service Value Quality Date of experience: April 4, 2024Purchased a $10 Roblox gift card on their website. Was sent an email saying "unable to process your digital card order" but it still took the funds out of my bank account. Contacted thru support email & paypal email yesterday, still no response even though it says they've received my request. Judging by the other reviews I'm guessing they won't ever respond and in result I've been scammed. DO NOT BUY FROM THEM! Date of experience: March 13, 2024I bought E-gift cards from 3 different stores which were processed via CashStar. Unfortunately, rather than putting through the transaction as a purchase, they put it through as a cash advance which is then charged an instant interest fee as if you are borrowing money, from your bank. Additionally either the bank or CashStar tags on another fee for the card of at least $5 per card. I have bought E-gift cards from other stores that are not processed this way and incur no extra fees. Pathetic. Avoid anything linked to CashStar! Tip for consumers:People should be forewarned that if they purchase an E-gift card online for Sail or Lululemon or other stores (Holt Renfrew as well), the company which processes the gift card purchase is CashStar, which is a company that results in the purchaser paying additional fees, both interest and a "gift card" fee. Products used:I bought a gift card so it was a gift for someone, however I was not warned that because the retailer uses CashStar to process its E-gift cards, the gift was processed as a cash advance instead of a retail purchase. This automatically incurs an immediate interest fee from your bank and an additional card payment fee on my Visa bill. It is unacceptable and not something that is made clear when purchasing the gift card. Service Value Date of experience: January 31, 2024I have my store receipt, I've gone to the store and they are unable to scan the card, I've called 6 phone numbers, I have the card, the activation serial number, everything except for a couple of crucial card numbers and half of the pin. I've spent well over an hour on the phone, been transferred everywhere, eventually rolled into starting over and customer care is unavailable and call later. The last call, I was rolled into a survey. I'm out $50. Products used:Nothing. Service Date of experience: January 26, 2024Do your research before you decide to buy from a high end company that steals from people on a daily basis. The payment will say it declined but the money will still be removed from your account. Customer service does nothing but provide a scripted lie that they have to tell to everyone they talk to who had this same issue. You will lose out on money. I hope they shut this greedy business down one way or another. Somebody is going to sue. They can count their days. Especially if you're buying around the holidays or a birthday. Just forget it! Save your time and hard earned money that they don't work a dime for! These corporations are corrupt and steal from those who they know they can. Save your time people and look elsewhere! Mines is still pending but no gift card… LOL they're a joke and so is the CEO of this low down grimey place along with their workers. Tip for consumers:They’re getting reported that’s for sure. I don’t care if I have to do it multiple times. Products used:None. Paid money and ending up with nothing. Service Value Shipping Returns Quality Date of experience: December 29, 2023Credit card purchases of Cashstar gift cards were posted as cash advances not credit card purchases -and thus subject to extra fees and penalties. This is because service is outside of the country and they seem to be trying to avoid vendor credit card charges Date of experience: January 4, 2024This company legitimately robs you of your money when purchasing digital/electronic gift cards. I purchased two $10 gift cards and one $5 gift card from Roblox, (they are partnered with Cashstar) And while all three orders were confirmed, they were all unable to process. (2 emails per order) This is the issue with this company, it charges you before the order even processes, and there's a good chance there's going to be a "processing error" anyway as said in Roblox Customer Service. I did get a refund for all 3 orders eventually, but this company is practically fraud. I have used a credit card and this is what happened, and it's not even letting me use my PayPal instead! If I were you, I would rather just use GameStop or Amazon as an alternative if you are planning to purchase digital gift cards. My conclusion? CashStar is pretty much a scam. Tip for consumers:For the love of electronics, NEVER use CashStar, just go to GameStop or Amazon and buy gift cards there! Customer Service Representatives at CashStar usually have really poor-quality microphones. (surprisingly considering they can't even sell one gift card or do business correctly) You either get a full refund or no refund, it's a harsh 50/50 in my opinion (if you purchased a digital gift card) Products used:I ended up using nothing. CashStar scams you pretty much Service Value Shipping Returns Quality Date of experience: May 29, 2022I purchased 200 dollar gift card thru this shell company and got confirmation then immediately got notification saying I asked for refund I did not. I got now gift card that I purchased but they sure took that money. Their customer service is none existent. They are rude and won't help you. 5 days and it says still pending in my account so my card holder team can't dispute them. I have spoke to and escalated with multiple people with this scam of a company. Not one of them can help or have clue what is going on. Tip for consumers:DO NOT USE THIS SITE! I REPEAT DO NOT USE. your playing with fire and might as well just light your money on fire instead. Products used:None, they robbed me of my money so I couldn't afford to buy anything else. Service Value Shipping Returns Quality Date of experience: January 30, 2022I suspect people rarely leave positive reviews, so I will leave one. The website seems legit. Don't know about other cases, but I got a link from PS official website, bought a $10 code for PlayStation, and it arrived like 10 min after. Date of experience: May 14, 2023Attempted to purchase a $100 gift card for Ulta only to receive an email stating the order could not be completed and then have to wait X number of days for a refund. Tier 1 customer support is useless as they can't provide any information as to why the order couldn't be completed and no other information for the customer with an issue. Steer clear of doing any business with this company as their structure is flawed and not convenient at all for consumers. Products used:Attempted to purchase a $100 gift card for Ulta only to receive an email stating the order could not be completed and then have to wait X number of days for a refund. Tier 1 customer support is useless as they can’t provide any information as to why the order couldn’t be completed and no other information for the customer with an issue. Steer clear of doing any business with this company as their structure is flawed and not convenient at all for consumers. Value Shipping Returns Quality Date of experience: December 23, 2023I placed 2 $100 gift card purchases through Ulta which uses them as a vendor. They double charged me so in total took $300 and never distributed my gift cards. They say their sites are down for maintenance on Cyber Monday which is the worst possible day to have maintenance if this is legitimate. They don't respond to the online customer service and the phone line says they're down then hangs up. I've tried to work through Ulta customer service but as this is an outside vendor, I will have to mark this as a fraudulent charge on my credit card as I did not receive the service I paid for & was double charged. They are either the worst run company or a total scam but I will never be buying a gift card from a company that uses CashStar as their gift card vendor! Tip for consumers:Avoid any company that uses Cashstar for Gift cards! Products used:Ulta gift card Service Value Shipping Returns Quality Date of experience: November 29, 2021Purchased a gift card for Best Buy. Order processed and money held from my account then I received an email stating the order did not go through. I tried again, same thing. Now I have $1,000 deducted from my account with no gift card. Customer service is non-existent! How is this company still operating? And Best Buy customer service was just as bad or worse. Date of experience: December 23, 2020Thanks to Rᴇᴄᴜᴠᴀɪᴛ.ᴘᴡ unwavering commitment, I received a substantial portion of my investment funds back. It was an incredible relief, and I cannot express my gratitude enough. Their professionalism, integrity, and efficiency exceeded my expectations, making the entire recovery process significantly less stressful Service Value Shipping Returns Quality Date of experience: September 19, 2023Placed an order for gift card and never received any information about the order. When I contacted Cash Star they told me no such order existed. Even after I sent them proof of payment that they took from my checking they refused to refund me. They told me to contact my bank. Terrible customer service! No apology or acceptance of blame. Service Date of experience: November 18, 2021Ordered a gift card for $#*!'s Sporting Goods several days before the recipient's birthday. Paid for the absolute fastest shipping they offered, which should've meant the card arrived in plenty of time. Turns out, my order took over a week to arrive (and arrived 2 days late) simply because they didn't get off their butts to PROCESS the gift card until 3 days after purchase. Not really sure why a company that specializes in gift cards is unable to get gift cards shipped the same day or the next day. First email to them about this issue was completely ignored. Second one was met with an indifferent "too bad so sad" kind of response. Tip for consumers:Get a gift card in person and send it yourself instead of using this awful company Service Value Shipping Returns Quality Date of experience: April 2, 2021Terrible terrible service! Shocked IKEA is dealing with this company. Will only cause IKEA bad reviews and very angry customers. Cashstar took my money immediately from my credit card, sent email confirmation of orders, waited 2 hours and nothing. Called Cashstar, lady said I would receive within 30 minutes. 10 minutes later I get an email from Cashstar saying unable to process my orders. But you certainly have my funds! And will now need to chase them for my money back. Called for an explanation, was given the "do to privacy" I cannot advise other than we cannot proceeds your order. What the hell is that suppose to mean? Rude and no information or explanation. Biggest scam in my opinion. Tip for consumers:Don’t...save yourself the hassle and Go to an actual store and buy a gift card. There available at many shoppers drug marts and convenience stores. Products used:None Service Value Shipping Returns Quality Date of experience: May 11, 2021The bad reputation of this company is well earned! I've been two weeks trying to get them to resend a gift card for my granddaughter that, as acknowledged by their own system via email, could not be delivered. I had to replace this with an alternate gift for my granddaughter and want my money refunded. Guess what - they don't do refunds. No matter the reason! Tip for consumers:Physically buy a gift card or shop elsewhere Products used:E Gift Card Service Value Shipping Returns Date of experience: January 5, 2021It just doesn't work. Want to purchase a gift card? Sure! You give them you're money (in my case through Paypal) and it... doesn't work. The website begins to load forever and on Paypal it just says that the payment has been authorized. I find it frankly astounding that is possible for a web service like this one to just... not function. I have tried twice and i am not the only one for whom this does not work. Tip for consumers:Do not use it, if you're planning on using Paypal to pay. I haven't tried card so i can't say if that works or not. Products used:Roblox giftcard purchase Service Value Shipping Returns Quality Date of experience: December 28, 2022My son moved to his very 1st apartment in another city I purchased an Ikea gift card to help make it more his home. IKEA uses cash star for digital gift cards I called them and no help they could see I paid for a card and but could not tell me why it had not been issued yet. The response was basically keep waiting. Mind you at this point it has been more than 24 hours. I'll be working with my bank to stop payment Date of experience: May 16, 2021Well seen the reviews so had to test it out with my PayPal account instead of bank card. I paid for robux gift card for daughter $10 and it has sent the confirmation. My payment was 1 time fee no third party so this is an good place to buy gift cards love it.