I wouldn't even give a 1 star! I ordered shoes today from online for my daughter. After I used Affirm to pay, there was a webpage that came up and said "page not found" I got an email that affirm took my money but no confirmation order number that my purchase actually went through. I called customer service and she said she couldn't find my order and I need to call back in 24 hours if I don't receive a confirmation number. This is crap - other companies give confirmation numbers right away. I also signed up to be a member and got charged for shipping and received no points. I want the shoes I thought I ordered …. I am pretty annoyed and won't be recommending this company in the future —— no I'm likely going to have to fight with affirm to get my money back! Service Value Shipping Returns Quality Date of experience: August 8, 2024So i tried to make a purchase yesterday and they canceled my purchase maybe because of the format and i didnt want to create an account. Anyways today i created an account but it wont let me purchase because "1 purchase per customer" but the purchase was cancelled so it still no abuse there. The customer service is a nightmare to deal with, barely doing minimum i don't understand why its worth paying them if they can't help because "they can't change the system" Date of experience: May 15, 2024They have messed up my order more than once! I ordered 2 pair of ASICS online 2 days after order I'm notified that one pair is not available. On the 6th day I inquire about my one remaining pair. I'm emailed back and told the whole order is canceled and my money should be released in 5 to 7 business days! I will never shop at this pathetic business again. I suggest you don't either or you'll regret it. Products used:None Service Value Shipping Returns Quality Date of experience: April 17, 2024I bought pants from them. I didn't use the pants for over 6 months. One day, I went to wear my pants. I put my keys into my pockets and heard my keys hit the floor. The pants had gigantic holes in the pockets. Went to store and "there is nothing we can do". Called corporate, "we defer to the store". They are selling pants with no pockets made in China. What's alarming is that they won't even give a gift card. Terrible product. Terrible service. Check before you buy. Hilarious Tip for consumers:I spend thousands on shoes and apparel yearly. First incident with them but hilarious nonetheless. What’s most annoying is the lack of any discussion to make this right. Just hiding behind a policy that is obviously wrong. Sadly, didn’t use item for 6 months. I’ll donate it to the poor and stitch the pockets shut. Products used:Pants. Service Value Returns Quality Date of experience: February 19, 2024Champs actually charges $6.99 to return an online order. This is crazy. How is this even acceptable? Now that I know this, I'll never shop at Champs again. Other sports brands offer free returns and that is where we'll spend our money from now on. Products used:Shoes and shorts Service Value Shipping Returns Quality Date of experience: January 11, 2024Champs is a pathetic excuse for a shoe store. They don't enter you point whenever you order shoes from them. They don't honor the points you had when it was Eastbay shoe company, and you bought numerous pair of shoes. Then when you call and speak to customer service, you get connected to someone from the Middle East who doesn't care anything about what your saying. They just keep saying they can't honor your points even though they see you ordered shoes in the past. Very rude customer service. Telemarketing gangsters on the phone, and cowards in the real world. Do not spend your hard earned American dollars with this company. They say anything to keep you from being able to use your points for a discount on a new purchase. When you finally receive your shoes the boxes will be crushed and damaged. You literally have to steam your shoes to straighten them back out. Just a crappy company all the way around. From customer service to shipping of your product. Beware Products used:Shoes Service Value Shipping Returns Quality Date of experience: December 14, 2023I was looking for a specific pair of sneakers (nike air barrage) and found one of the color variants here. I purchased another pair from Jimmy Jazz a week prior and dealt with headaches which include zero customer service and answers to my questions (besides a automated/carbon cop response). They were also vague about shipping times though I paid for 2 day delivery I say that to compare because here on Champs site they were very clear on details like when to expect the package, and what kind of delays are possible. Well even with explaining all that Jimmy Jazz took 10 days where Champs got the delivery to me in 4. Zero issues and loving my purchase Date of experience: June 18, 2020Ordered a product online waited 3 days just for them to email me and say that the product is no longer available. I call customer service to try to resolve the issue and had to wait over 45 minutes, to make the issue worse I had to hear an automated voice tell me over and over " For future convenience order online ". What a joke they would not help me and were very rude so I will no longer shop with champs sports. Date of experience: August 27, 2018I wish I would have come across these reviews before purchasing from here. Terrible customer service and no communication at all via email even though more than one email has been sent. The hold time is absurd and after holding for quite some time, I was simply disconnected. One way or another, I intend to get my $250 back from these crooks and asap. Don't buy here. The stress isn't worth it. Date of experience: January 3, 2019I ordered my shoes on April 19,2020 and they still haven't shipped! I've been emailing and trying to call but their phone line won't ring! Worst company ever! Stick to finish line, etc. Never experienced anything like this. Called UPS and they said they're waiting for Champs. Date of experience: May 1, 2020Bought Jordans and waited 2 weeks for them to ship. They shipped to the wrong address and told me through live chat that there's nothing they can do. Then they ended the chat with no resolution. Please believe me when I say this a brick & mortar business that is just digging its own grave even deeper. I will be staying on GOAT and StockX. Products used:Jordan 4 Retro Gray Service Shipping Returns Date of experience: March 9, 2021Got an email today(5/2/2020) stating that champs has to"track down" my jordan dub zeros after i already purchased the shoe and my size from their website. If you didnt have them then why make them available on the site? I placed my order 4/30/2020. I know its only been a couple days but that email was NOT assuring. Date of experience: June 2, 2020I ordered my shoes through champs standard delivery five business days that would be the most well it's been a week and my order is still processing hasn't even been shipped this is truly disappointing Date of experience: July 21, 2017Forget ever getting a hold of anyone. Can't rate the customer service because they don't really have one. I tried to cancel a backpack that I order because found a better one. Called their number several times they have an automated recording to make you think someone will take your call but it never happens. I go my bank involved and the next day they hurry and send me a message to say it shipped. I sent emails no response. Do waste your time. Go anywhere but Champs Date of experience: August 21, 2018My son's shoes showed in 2 days. GREAT... they were supposed to be standard delivery and take about 5 days... really great!. No complaint here except it's free shipping over $75. $116 was our order and it showed up with POSTAGE DUE! Customer service was less then helpful. Shoes are good quality though. Would be afraid to order again. Date of experience: June 19, 2017Disgraceful, Disgusting, and worthless retail and customer service. I will never purchase anything from them again. Nobody should honestly, it's a waste of time and effort. Just stick with footlocker and save the headache. Date of experience: June 20, 2018So i ordered two pair of shoes on October 21st, and fist red flag is when they said they would have to split my order up. Then as more time went by and they kept changing the delivery date. I still haven't gotten my order til this day. Date of experience: November 9, 2020I bought my son Jordan's for Christmas on their website and they were never delivered even though they claimed it was. I was home all day. I assumed they delivered to wrong apartment. They did "an investigation" I received an email after weeks stating I would get a refund in 2-4 days only to receive a denial email today. So I'm out $203 and he's out his present. Who doesn't refund or replace items? Date of experience: January 3, 2020I am more then upset with the way I was treated on the phone in regards to a return. I was informed although my purchase was bought during the holidays that I would be unable to return them due to a time lapse of 45 days. The Resolution Specialist, as she claimed to be was very rude and unhelpful. I felt more then anger at this person and was very shocked at her responses. This person's name allegedly was Jessica and her Operator Number is 4825. I Can't believe how unwilling they were to keep a customer happy. I paid good money for shoes that my girlfriend can now not wear. I will never buy another item from this business ever again, never not again. Tip for consumers:If you are looking for great deals on shoes avoid Champs. Order from the company sites, they might be a tad bit more (rarely) but you'll be able to get your money back if they do not fit. Avoid Champs and their "Customer Service" as they call it. Products used:Adidas NMD R1. Thanks to Champs I will not be supporting this company. Service Value Shipping Returns Quality Date of experience: January 30, 2021Champ Sports never fails to disappoint. Almost every time I order shoes, there is a problem. My last order with them was cancelled about 5 days after placing the order, plus an additional 5 days to actually get the refund. Also lost my promo code that I used for the purchase. It was 25% off because they messed up my last order. Do yourself a favor and buy somewhere more reputable. Date of experience: November 19, 2019I ordered Stan Smiths for my sister online thinking it was a reliable website, and they said it would ship in 5-6 business days. Its been a month and they haven't come, and I am furious. Now we have to call customer service, and I am so tired of these scams. I will never order from here again! Guys, save your money and your sanity. Date of experience: September 28, 2020I went to four shoe stores before I found Katt at your Pearl Ridge location on Oahu. What a relief to find someone who wasn't b-bopping to loud in store music. She approached myself and three teenagers and asked how she could help. Her empathy for my situation surpassed anything I have been through. Sure enough she found us EXACTLY what we were looking for. I will never never walk into any shoe store other than Champs! Brandon, the store manager, was terrific as well. Good job Champs! Date of experience: October 22, 2021Champs is ripping pepole off by the millions when u are protected by the government anything goes dont believe me make an online purchase and see how after u purchase the price total u think it is then check your bank right after and see how much u afe really charged they can add several hundred and thier reason is its thier policy if u read it on thier website what a f joke boycott champs cause the only 1 getting in the arse is you! Date of experience: January 10, 2020I love love love this site... cant be more happier to order from any athletic shoe site but tbis one! They get the order out in such a timely manner and product looks just like what u see on the site! Please order order order from here! So satisfied... and did i mention COUPONS! Date of experience: August 2, 2017I order a hat an boots on may 26 2020 an my hat came today but not my boots why didnt i get my order yet an when i look to track it it says it still didn't ship out yet Date of experience: June 1, 2020