The bulb-of-the-month club that my sister ordered for my mom's 80th birthday didn't bloom well, even though I worked hard to get her something special. One of the items (shown) was missing a number of included flowers. When I tried getting a replacement, the process took more than a month. After thinking it was all settled, I kept getting notices that the item was out of stock, and now I had to pick another item. The call center is based in India, which never works as well as someone in the same country. I also got emails from different addresses. One was sketchy: *******@harryanddavid.com What on earth?! Does Wal-Mart now own Harry & David? No wonder it's gone downhill. I will never, never, never order from this company again. So disappointing because for what you pay, you should get the very best. Tip for consumers:I just got confirmation that I'll be shipped a replacement (now a fruit box because none of the flowers were available). Now I see that the pears are getting bad reviews. :( Products used:Bulb-of-the-Month Club Service Value Shipping Returns Quality Date of experience: January 25, 2025This is by far the worst company I have ever had the displeasure of dealing with. They charge me, got my email wrong, rescheduled my delivery date, called to verify delivery on the first date but was told I would get a new delivery date and would finally get a confirmation email sent. Still didn't get the confirmation. Called to request information on what is going on and got a new delivery date and still no confirmation. The phone customer service is AWFUL. They are so unclear on what is going on and rude. I have spent countless hours on the phone and currently there is still no resolution. At this point I just want a refund. It has been weeks that my order has not been delivered. F U! Service Value Shipping Returns Quality Date of experience: January 23, 2025I ordered a birthday present for some friends and it was to have been delivered on 10/25/2024. Harry & David cancelled my order and never bothered to notify me. I didn't find out until 3 months later (1/22/2025) and only because my credit card finally received a refund and my credit card company notified me. I contacted Customer Service to find out why it was cancelled and why I wasn't notified and they would not give me a straight answer. So, my friends did not get their gift, I was never notified that it was never sent, despite being guarranteed it would be delivered by 10/25/2024 and H&D Customer Service are refusing to tell my why they cancelled it (and hung unto my money for 3 months). Tip for consumers:I contacted customer service to find out why my order was cancelled and why I wasn't notified. They would not tell me. They held on to my refund for 3 months. Products used:They never shipped, the recipient never received the products. Service Value Shipping Date of experience: January 22, 2025Ordered a Bear Creek fruit and snack basket as a treat to myself. The pears were bruised due to bad packaging. Very unappetizing. Found out the basket was also missing the summer sausage. It's as if they rushed the shipping without regards to the food. Worse purchase ever and very overpriced for what you get. Products used:Cookies, nuts, cheese and crackers Service Value Shipping Quality Date of experience: January 1, 2025Harry & David has declined drastically, buyer beware! I ordered a basket for our mom at the beginning of December, the basket never arrived on its expected date. Customer service insured a replacement was on its way and would arrive by 12/24. It never arrived, I called the customer service number a total of eight times to resolve. My calls were either placed on hold for over 60 minutes on two occasions, and disconnect numerous times! I finally gave up after the eighth call. Will NEVER use this vendor again! I recommend using another more reliable service for your gift giving. I would give - 0 stars if possible. Service Value Shipping Returns Quality Date of experience: December 26, 2024Been using this company for over 25 years! Product and customer service has gone down the toilet. Sad. Was a class act. Now they ship spoiled pears (initial order and replacement order). My business is no longer important. Sad and angry. Suggested they let me mail these bad pears to their mother. You wait forever for a customer service agent. Just a bad company. Ruined my Christmas. Take your business to another company. Save yourself the grief. Date of experience: December 27, 2024I ordered a gift basket. It was never delivered. I ordered again. It was not delivered. No tracking numbers. Nothing. So called customer service kept hanging up on me. Am trying for a refund. So far no luck. This is a scam. Tip for consumers:Don’t buy from Harry and Davids Products used:None Service Value Shipping Returns Quality Date of experience: January 7, 2025Got five pears as a part of a gift. They were rotten. I reached out to their customer service - and it has so far been 1 hour and 51 minutes without resolution. I wish I could show you the messages. It feels like weaponized incompetence. At one point- after clarifying my name twice- they actually said "can you confirm the replacement is for Norma Bell?" And that is not my name. Nor is it the name I have already told them twice. What a clown show. An overpriced, crap quality clown show. I tried to write a Google review- but they must block it because otherwise the whole world would know how awful they are. So- I'm leaving this review on as many sites as I can find. Use any other service- just avoid Harry and David at all costs. Service Value Shipping Returns Quality Date of experience: December 22, 2024I ordered 3 beef pies, they never even shipped. One hour waiting on the phone to speak to an agent with no luck. They have had my money for 3 weeks. Tried chat line, no luck. I will never use this company again. Not acceptable. Nothing but lies Tip for consumers:So awful Products used:Beef pies Service Value Shipping Returns Quality Date of experience: December 18, 2024Received brown mushy pears literally thrown loose in the bottom of box. Cheese a melted sloppy mess and unidentifiable melted clumps of candy/chocolate/cookie items. Now THAT was the start of the heartache. Hours upon hours of attempted conversation to resolve. Customer service continuously disconnect to suit their narrative. Next agent, then next again and so on, have zero knowledge of prior conversation so ask same questions over and over, wearing you down little by little. You are told different stories which all turn out to be lies. Would you purchase anything at all with no hope of replacement when sent a bad product? If you wouldn't, stay away from ordering from this company. Date of experience: December 19, 2024On Dec 5th I ordered two baskets as gifts to my attorneys office & tomorrow is February 1st and still no baskets & I'm tired of calling customer service. Products used:None it was never sent. Service Value Shipping Returns Quality Date of experience: January 31, 2025I have had the worst service. I ordered on 12/7 checked on my order that was due 12/18. My order, after finally talking to a person, will not be delivered until after Christmas. I was first promised expedited shipping and then told that the gift would arrive on 12/21. After being transferred to numerous people and being on chat for over 3 hours, I have been told that my gift will not arrive until 12/26. I have received horrible customer service, horrible recordkeeping, was told that the order was unpaid (which was not true), it has been horrible. In the end, I was denied overnight shipping and was told that it was not in stock. I asked to substitute another item and was denied. I will never shop with the company and its brands again and will encourage my employer to avoid all future purchases with you. I have the transcript of the chat. Strangely, my order increased by $40 in shipping to be late. Products used:Nothing has been delivered Service Value Shipping Returns Quality Date of experience: December 19, 2024The pears were small with brown spots all over them. It was very.disappointing as it was.sent to me as a hostess gift. I know my family member would be very disappointed in this product. Products used:None Service Value Shipping Returns Quality Date of experience: December 16, 2024Customer service is horrible. From placing the order, to tracking the order to never getting my order ( as they said it was back ordered) Still trying to get a refund. Don't use them! Date of experience: December 30, 2024I have ordered from Harry & David for the past 3 years for Christmas gifts and have had no problem in the past. This year was a completely different story. I ordered a couple of holiday baskets and placed the order early (several weeks ago) to be delivered December 23rd. They still haven't been shipped the gifts and now if they come it will be after Christmas. Have been told several different things from customer service. First thing they said was something was wrong with my card (no) and then one delivery would arrive December 24 (it didn't). They charged me additional shipping charges of $42 which I am now disputing with my credit card company. When I saw the charges for shipping pending on my card I called their 1800 # and let them know. They said they wouldn't charge me and would follow up with an email confirmation (nothing sent). Funny how they don't meet their shipping deadline then try to pawn off excessive "express" shipping charges onto the consumer. Truly, a beyond dismal performance and I will not be ordering from them, again. Probably not a great idea for a large company like 1800Flowers to have bought them out in the first place. Customer service just tells you what you want to hear and then act unethically in what actual takes place. It's an overseas call center and it is very difficult to communicate with their customer service representatives as they seem poorly trained to solve anything efficiently. Honestly, just wanted to keep it simple and give someone else some business other than Amazon (who frankly has been great to deal with). Service Value Shipping Date of experience: December 23, 2024Tried to correct delivery address immediately after creating order. Could not do it online or over the phone. Never received by recipient but paid for. Don't do business with these people. Date of experience: December 12, 2024They have the worse Customer Service I called yesterday and was on hold for two and a half hours, they are charging me double on the items I ordered, never got through to them, I will never order from them again, Keep away from this Company they don't speak ENGLISH!. Tip for consumers:Stay away from this Company!!!! Products used:cookies Service Value Shipping Returns Quality Date of experience: December 16, 2024Normally a great product but incompetent customer service. Really long hold time as well. Do not recommend, go elsewhere. Products used:Fruit basket Service Value Shipping Quality Date of experience: January 15, 2025I placed 3 orders prior to Thanksgiving, for delivery in December for Christmas. 2 orders were delivered, but I keep getting emails telling me that my choice will not arrive as scheduled and when I pick a replacement, no one acknowledges my change of selection to insure prompt arrival? Hold times on the phone are 3 hours long! I will NEVER use them again! BTW, I have used them in years in the past with no problems, but this year is a joke! Products used:Nothing yet! Waiting to see if they ever send out my order????? Service Value Shipping Quality Date of experience: December 9, 2024Received a 2nd gift box and both contained rotten fruit. Very disappointed, especially as this is my second basket of this mess. Products used:Fruit delivery Value Shipping Returns Quality Date of experience: December 28, 2024They have the worst customer service They messed up my order multiple times and it's impossible to reach anyone. Find another company to order from if you can. I work in customer service, and they really are one of the worst companies to deal with. Extremely incompetent! Service Value Shipping Returns Quality Date of experience: December 10, 2024I received a box as a gift. Harry & David used to be known for their delightful boxes and *orgasmic* pears. Sadly, that is no longer the case. The box I received had heavy items in glass jars packed atop pears, which were rotten! Brown patches and obviously overripe, they were low quality when they were packed. Further, they were quite small sized. They looked to me as "bottom of the barrel" for the season. I called customer service which also used to have a great reputation for problem solving. Now they are awful. I was on hold for 38 minutes before I gave up and went to chat. It took 40 minutes for a rep to join. In total I was on chat for 1 hour and 22 minutes! Endless merry-go-round of this box was a gift (repeated 7 times), what info do you want from the label, I have pictures - none of this made any difference to the rep. They just continued to repeat they need the account number or the account name, neither of which is on the label. I gave the address info and exactly what was inside. I finally got an agreement to replace the box, then was told it would take up to 3 weeks to arrive. The final jab was the replacement box contained even smaller pears which never ripened. How many recipients have been saddened by getting a box in the condition I did? How many people would let the sender know? It makes one wonder if this is now standard practice at Harry & David, based on scads of other bad reviews across myriad sites. If I had never tasted a Harry & David pear a few years ago, I would have thrown the whole mess in the garbage and never wasted my time. I looked up the cost of the box received, it was over $160...for Harry & David to send rotten pears. I urge you to read other reviews and strongly consider shopping another business. (I tried to upload all pear pics, but the site prevented me) Tip for consumers:I looked up the cost of the box received, it was over $160...for Harry & David to send rotten pears. I urge you to read other reviews and strongly consider shopping another business. Products used:A few of the packaged items Service Value Shipping