I purchased an order online and it arrived damaged. I have been in contact with a lady by the name of Dylan via email mail constantly asking about my refund. I was told it takes 14 business days to process, well that time has come and gone and still no refund. She has actually stopped reply to my emails. Service Value Shipping Returns Quality Date of experience: November 21, 2023THE LIP MASKS LIVE UP TO THE HYPE 100%. I've tried a few other products from Laneige, and to be honest they didn't stand out to me over similar products from a different brand, but the lip masks too. I have chronic dry lips and a little bit of the lip sleep mask before bed has done wonders. It seems a little pricey at first, but each jar lasts me a year so it's worth it. Date of experience: July 5, 2022I got the water bank set and sunscreen and it works very well! I love how moisturized it made me and the sunscreen was very good! Products used:water bank set and sunscreen Service Value Shipping Returns Quality Date of experience: May 16, 2023