I shopped directly on a stores website (Soma) and as I am ready to checkout there are options for quick delivery since I am leaving for vacation tomorrow 05/27. Shoprunner was one of the options available so I chose it. I placed my order 05/23 and going into their website shows that my item has not even shipped yet as of today 05/26. What in the actual f****! I could've just used Soma's regular shipping and I would've received it faster than this. Chatted with a Greg online and he advised that my item was not eligible for 2 day... then why are you an attractive option at checkout on another vendors site? GARBAGE! I'm so mad =( Tip for consumers:Don't! Go directly to the vendor. Products used:No products! I have not received the items yet. They are boasting 2 day shipping and the item hasn't left yet after 3 days still sitting there to be picked up. Service Value Shipping Date of experience: May 26, 2022They have absolutely no communication with merchants store. Printed label and sent return for Saks off Fifth and it's been a week since tracking says it was delivered, no email confirmation nor does the merchant store have any record of the return. Called Saks off Fifth and gave tracking info and it looks like it went to the right place but can't tell me if they have it. They said I can expect a credit in 10-15 business days. Really? I've never had a return take that long Tip for consumers:Make returns directly with merchant. Just another app which serves no real purpose, a middle man Service Value Shipping Returns Quality Date of experience: October 28, 2021I've had the same problem with a refund from saks off 5th. I sent the return a month ago and FedEx shows delivered but saks says I have to tell shoprunner. Shoprunner does not respond and I've called saks more than 4 times. I recently got an email and saks is sending the return back to me! This makes no sense! Avoid at all costs Products used:Boots Service Value Shipping Returns Quality Date of experience: January 27, 2022I really don't understand what value they add. Most merchants already give free shipping and returns - so maybe use shoprunner for the ones that don't? I ordered a pair of shoes through them from Neiman Marcus to be delivered from Dallas to Houston. It's taking them SIX days. I could drive it in about four hours. Date of experience: November 3, 2022I have been a fan of shop runner in the past. It has become a joke on 2 day delivery. Orders placed are now taking a minimum of 5 days. Why should we use the service when the actually store ships faster? Products used:Dress Service Value Shipping Returns Quality Date of experience: September 6, 2023I ordered two big shipments from Thrive Causemetics. Both were returned back to sender because Shoprunner added the wrong zip code to my address. I could not correct the problem. So I paid for the product but had to manually call Thrive and have a long conversation about the complicated problem. Thrive was awesome, mind you; Shoprunner was worthless. Tip for consumers:Do not use Shoprunner. Products used:nothing Service Value Shipping Returns Quality Date of experience: December 28, 2022Bought a laptop, signed up for shoprunner "free 2 day shipping." Laptop shipped the same day, within hours of my order, and sent me this horrible spam filled page that looked like malware as "tracking" - view source let me get the actual UPS tracking number, which reveals that they sent it UPS 3-day Select. So apparently the "free 2 day shipping" claim is just what they say to get you to sign up. Tip for consumers:ShopRunner promises two-day shipping but actually uses three-day shipping. Products used:ShopRunner promises free two-day shipping for members who purchase through partner sites. Date of experience: January 27, 2022All the stores on their list are stores for very high-end people and yet this is an app designed to save money I don't think they understand that rich people don't really care about their shipping prices and are not going to spend the time to go through an extra app just to save a few dollars they need to Target stores for poor people like Walmart Dollar general etc. I don't really understand who this was designed for honestly Tip for consumers:If you're making more than $75,000 a year and you want to save 3 to $6 this is the site for you Products used:Just the app Service Value Shipping Date of experience: September 28, 2022Absolutely useless. Most things aren't covered they just want to take credit for the sale for a commission but provide no benefit. While Amx platinum flaunts them as a benefit is beyond me. They should distance themselves from these scammers to avoid diluting their brand Date of experience: May 15, 2022Shoprunner not only fails to keep commitments, but also fails to accept accountability. Shipped two packages from a retailer to same address. One using shoprunner one using stores service, the only one to arrive in two days for Christmas the store service. Still waiting for Shoprunner's shipment looks like 3 more days. Support says its the retailers fault contact them for any issues, strong example of what a company should not do. Service Value Shipping Date of experience: December 27, 2021They promise delivery in 2 business days, but each time I've used them this year, they fail to do so. Orders using them were not delivered on the second day as promised. The place I ordered from sent me an email with a tracking number saying that it was being shipped so I can see that it's taking longer than it should. Also, if your package is not heavy enough, they will use UPS SurePost or some other extremely slow method which involves them handing the package off to USPS. Once it's there, they do their own processing on it which can take a day or longer before it's out for delivery. Tip for consumers:If you use this site for shipping, be aware that your package will take longer than two days to arrive. In some cases, maybe it'll be a week. Pay extra money to upgrade your shipping speed if you really need something in 2 days. Service Value Shipping Quality Date of experience: February 27, 2023This company is a scam and had horrible customer service. They told me I would have 2 day shipping and automatically signed me up for a membership and input my card information off my sales transaction from Saks. I never signed up for a membership with them or gave them permission to use my card. Beware Tip for consumers:False advertisement and scam company Service Value Shipping Returns Quality Date of experience: April 14, 2022What a joke - they claim you'll get free shipping and free returns only I almost always get charged for the return. Oh and the shipping isn't free --- you have to order from a separate website nd pay higher prices Tip for consumers:Don't use ! ! ! They don't deliver what they promise... neither free shipping nor free returns. You pay a higher price than the website as you are directed to a different website. Products used:Saks Off Fifth Service Value Shipping Returns Quality Date of experience: October 17, 2022Logged in to Shoprunner, went to the merchant site via the link on Shoprunner... when checking out there's no Shoprunner shipping option. Shoprunner has no phone support. I emailed them... not sure if or when they'll respond, where I'll be when they do, or ultimately if I'll be able to use this benefit to place this order. Seems useless when you just want to place an order in a timely manner. Service Value Date of experience: December 3, 2022I live in Hawaii, & Shoprunner never works. Per their own website, they are supposed to default to free standard shipping for orders to Hawaii, but they don't. Secondly, they do not acknowledge that a UPS box is *NOT* a PO Box, despite the fact that UPS is one of their shipping partners. We pay significantly higher rates for this benefit, as the UPS box accepts packages of all sizes from all carriers. (USPS does not accept packages from Fed Ex, not sure about UPS. This is why some companies will not ship to a PO box, & it is also why we *do not have* a PO box.) Get your ducks in a row & do better, Shoprunner. This is ridiculous. Date of experience: November 29, 2022Save you time, orders get lost and take longer than using the retailers standard deliver. As noted in other reviews, it's two days after "order processing". Your lucky if you shipment arrives in a week. Date of experience: June 11, 2019Waste of money. Saks Fifth can deliver your items as fast. Extra cost at no extra perks. Its a useless service, not to mention some super defensive customer service that puts the blame on you or the retailer, except them. Tip for consumers:Don't waste your money on something like this. Most retailers ships as fast. Products used:Saks Fifth shipping Service Value Shipping Returns Quality Date of experience: October 1, 2021Almost all businesses that advertise X number of days shipping means from the point it leaves the warehouse. For example my recent amazon primer order that was placed on Saturday left the warehouse on Monday and arrived on Wednesday. I'm not sure what these people are complaining about. I'd rather have it two days after leaving the warehouse then 5 - 7 days like most free shipping options. If you really need it that bad go to a mall and waste your time doing driving there, parking, finding the item, purchasing it and heading back home. I; m not sure if I would pay for this service, but I get it for free through my AMEX. Date of experience: May 4, 2017I purchased an item that was eligible for free two-day shipping through this website, and my package isn't going to be delivered for nearly a week despite being shipped from another state the day after I purchased it. Date of experience: June 10, 2016You would think a company that sells only one product would be able to deliver on that one product, but apparently not. I signed up for this service specifically because it advertised guaranteed 2-day shipping, and I needed something fast. The very first order I made with them, they didn't actually get the package to FedEx until midnight the Monday after I placed the order, and the delivery time was bumped to a full 4 days (twice what was advertised). If they can't ship things quickly, then why do they even exist (if not to scam money from people who don't know better)? Date of experience: July 3, 2018I am logged into my Shoprunner account and went to the checkout page, and under the shipping options, it says I will be charged $14.99 for my "Free" Shoprunner 2-day shipping. Screenshot attached. What kind of scam is this company?! Ridiculous. Date of experience: October 4, 2018I submitted an order over a week ago and used ShopRunner on a whim at check out. What a joke. Regular free shipping from the vendor was 3-6 days - it has now been over a week and still no package. My UPS tracking has said for 4 days now that my package is "out for delivery" - yet every night ends up back at the distribution hub. I don't know what kind of scam ShopRunner is playing here, but it's infuriating. Not only will I never use this "service" again, but I will advise all my friends not to either. Tip for consumers:Don't fall for it. Just use vendor shipping. Service Value Shipping Quality Date of experience: December 5, 2017Not sure why anyone is paying for this "service". Amazon Prime actually does guarantee free 2-day shipping from" the time you place your order", plus other benefits! ShopRunner has a little different set of rules for their " 2 day Free Shipping". Their "2 Day Delivery" starts from the time the order is "shipped". There is a difference. Date of experience: April 21, 2015When I first got shop runner my orders were coming in on time. Lately, they havent. They've been taking way too long. I placed an order for american eagle using shop runner shipping on the 19th and it still hasn't shipped yet. Date of experience: July 21, 2016I ordered two separate items from newegg.com. One item qualified for shoprunner's free 2 day shipping and the other one didn't so I used newegg's 5-7 day shipping. The item shipped by newegg arrived in 3 days and the item shipped by shoprunner arrived after 4 days. They were right that once the order was processed by shoprunner, it only took 2 business days for them to deliver my item. However, the entire process was still faster with newegg. Date of experience: November 30, 2017