I shopped directly on a stores website (Soma) and as I am ready to checkout there are options for quick delivery since I am leaving for vacation tomorrow 05/27. Shoprunner was one of the options available so I chose it. I placed my order 05/23 and going into their website shows that my item has not even shipped yet as of today 05/26. What in the actual f****! I could've just used Soma's regular shipping and I would've received it faster than this. Chatted with a Greg online and he advised that my item was not eligible for 2 day... then why are you an attractive option at checkout on another vendors site? GARBAGE! I'm so mad =( Tip for consumers:Don't! Go directly to the vendor. Products used:No products! I have not received the items yet. They are boasting 2 day shipping and the item hasn't left yet after 3 days still sitting there to be picked up. Service Value ShippingBought a laptop, signed up for shoprunner "free 2 day shipping." Laptop shipped the same day, within hours of my order, and sent me this horrible spam filled page that looked like malware as "tracking" - view source let me get the actual UPS tracking number, which reveals that they sent it UPS 3-day Select. So apparently the "free 2 day shipping" claim is just what they say to get you to sign up. Tip for consumers:ShopRunner promises two-day shipping but actually uses three-day shipping. Products used:ShopRunner promises free two-day shipping for members who purchase through partner sites.I've had the same problem with a refund from saks off 5th. I sent the return a month ago and FedEx shows delivered but saks says I have to tell shoprunner. Shoprunner does not respond and I've called saks more than 4 times. I recently got an email and saks is sending the return back to me! This makes no sense! Avoid at all costs Products used:Boots Service Value Shipping Returns QualityThey promise delivery in 2 business days, but each time I've used them this year, they fail to do so. Orders using them were not delivered on the second day as promised. The place I ordered from sent me an email with a tracking number saying that it was being shipped so I can see that it's taking longer than it should. Also, if your package is not heavy enough, they will use UPS SurePost or some other extremely slow method which involves them handing the package off to USPS. Once it's there, they do their own processing on it which can take a day or longer before it's out for delivery. Tip for consumers:If you use this site for shipping, be aware that your package will take longer than two days to arrive. In some cases, maybe it'll be a week. Pay extra money to upgrade your shipping speed if you really need something in 2 days. Service Value Shipping QualityThey have absolutely no communication with merchants store. Printed label and sent return for Saks off Fifth and it's been a week since tracking says it was delivered, no email confirmation nor does the merchant store have any record of the return. Called Saks off Fifth and gave tracking info and it looks like it went to the right place but can't tell me if they have it. They said I can expect a credit in 10-15 business days. Really? I've never had a return take that long Tip for consumers:Make returns directly with merchant. Just another app which serves no real purpose, a middle man Service Value Shipping Returns QualityAll the stores on their list are stores for very high-end people and yet this is an app designed to save money I don't think they understand that rich people don't really care about their shipping prices and are not going to spend the time to go through an extra app just to save a few dollars they need to Target stores for poor people like Walmart Dollar general etc. I don't really understand who this was designed for honestly Tip for consumers:If you're making more than $75,000 a year and you want to save 3 to $6 this is the site for you Products used:Just the app Service Value ShippingI really don't understand what value they add. Most merchants already give free shipping and returns - so maybe use shoprunner for the ones that don't? I ordered a pair of shoes through them from Neiman Marcus to be delivered from Dallas to Houston. It's taking them SIX days. I could drive it in about four hours.I read a lot of critical reviews of shoprunner, but they delivered my order from pureformulas.com in less than 2 days! I'm impressedI have been a fan of shop runner in the past. It has become a joke on 2 day delivery. Orders placed are now taking a minimum of 5 days. Why should we use the service when the actually store ships faster? Products used:Dress Service Value Shipping Returns QualityI just recently started using ShopRunner, very big mistake. None of my packages have been shipped in 2 business days! Heck, they haven't even been picked up, let alone got to me. I live chat with them to find out the problem and of course they say "the shipping is up to the company I ordered from and I need to reach out and speak to them. I'm not really sure what ShopRunner is even used for. I had to spend a certain amount to even get the shipping, which I would've gotten with the company without ShopRunner and I would've already received my package! I'm a little irritated Service Value Shipping QualityI don't really utilize shoprunner too much anymore. There selection of stores has dwindled and some of the stores now require a minimum purchase. I believe it's because many more stores are offering their own promo codes for discount shipping. And now with Covid-19, it is harder for most stores to offer free 2 day shipping.I have been a member of shoprunner for a few years now and due to my use of this service, I have 1). Saved hundreds on 2 day shipping costs and 2). Have not had to pay for it due to my usage. Although it is true that they have a limited number of merchants to use the service with, there are a few popular sites; American Eagle, Drugstore.com, macmall, Ebags. You can get a free 30 day trial and hopefully they will continue to add more merchants. Happy Shopping. (function(w) { function go() { (adsbygoogle = window.adsbygoogle || []).push({}); } document.querySelector("body").addEventListener("gadsLoaded", go, false); }(window)); document.querySelector("body").addEventListener("freestarLoaded", () => { freestar.config.enabled_slots.push({ placementName: "sitejabber_incontent_2", slotId: "sitejabber_incontent_2" }); }); loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Bonnie S. 1 review 2 helpful votes Follow Bonnie S. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Can't get it to work” December 3rd, 2022 Logged in to Shoprunner, went to the merchant site via the link on Shoprunner... when checking out there's no Shoprunner shipping option. Shoprunner has no phone support. I emailed them... not sure if or when they'll respond, where I'll be when they do, or ultimately if I'll be able to use this benefit to place this order. Seems useless when you just want to place an order in a timely manner. Service ValueI ordered two big shipments from Thrive Causemetics. Both were returned back to sender because Shoprunner added the wrong zip code to my address. I could not correct the problem. So I paid for the product but had to manually call Thrive and have a long conversation about the complicated problem. Thrive was awesome, mind you; Shoprunner was worthless. Tip for consumers:Do not use Shoprunner. Products used:nothing Service Value Shipping Returns QualityMy order was suppossd To arrive at my hotel on a Friday. The shipment was for a funeral. It never arrived and I received no notice until after the supposed shipment date when I was no longer even in the same state. I received a response after numerous attempts to contact Anne Taylor that my order did not ship because it was sold out. This was four days after the order was supposed to arrive. I had to battle with customer service. Customer service at both Anne Taylor and shop runner were remarkably unhelpful. My hotel agreed to have the order shipped back. Still waiting to be reimbursed.Absolutely useless. Most things aren't covered they just want to take credit for the sale for a commission but provide no benefit. While Amx platinum flaunts them as a benefit is beyond me. They should distance themselves from these scammers to avoid diluting their brandI ordered two separate items from newegg.com. One item qualified for shoprunner's free 2 day shipping and the other one didn't so I used newegg's 5-7 day shipping. The item shipped by newegg arrived in 3 days and the item shipped by shoprunner arrived after 4 days. They were right that once the order was processed by shoprunner, it only took 2 business days for them to deliver my item. However, the entire process was still faster with newegg.I had a special outfit picked out for a special event the first package came in just fine but the seccond ones date got moved to the day after said event I am pissed never using shoprunner again! Service Value Shipping Returns QualityVersace Perfume, Still not here after ordering with the free 2 day shipping, so I got worried looked online read all these reviews and reviews on fragrencenet.com looks like both websites are scams probably wont get my order in 2 weeks and looks like fragrencenet.com is a scam every review Ive read on them they send out fake perfume/cologne so most likly I'll send it back and hopefully get my money back this is bull!This site exists solely to sell your data. If you use it anyway, use a burner email and a password you've never used anywhere else. Tip for consumers:Don't use your real email, or a password you've ever used anywhere else. Service Value Shipping Returns QualityThis company is a scam and had horrible customer service. They told me I would have 2 day shipping and automatically signed me up for a membership and input my card information off my sales transaction from Saks. I never signed up for a membership with them or gave them permission to use my card. Beware Tip for consumers:False advertisement and scam company Service Value Shipping Returns QualityPlaced an Order on saks off fifth using Shoprunner. 2 days days later, on the day it was scheduled to arrive, tracking number states it's still waiting for the package to be received by Fedex... This is the most recent of many examples where their "2 day shipping" promise has fallen flat. I'll stick to the 5 to 7 day shipping offered by Saks... At least they hold true. Service Value Shipping Returns QualityI have never experience any trouble a lot, I get it free with PayPal. Free shipping and always between 2-3 business days! In loveeeeIn the past I have always used shoprunner for online purchases. They were dependable and pkgs always arrived in 2 days. However, last few months has not been worth it. They are using USPS as their delivery service. When pkgs are 'on time' they take 5 or more days-- far short of their 2 days promise. And often they are far later. A pkg due today is now saying running late (via usps tracking)-- no further info... just late. When this has happened in past pkgs have been as much as 10 days late.Waste of money. Saks Fifth can deliver your items as fast. Extra cost at no extra perks. Its a useless service, not to mention some super defensive customer service that puts the blame on you or the retailer, except them. Tip for consumers:Don't waste your money on something like this. Most retailers ships as fast. Products used:Saks Fifth shipping Service Value Shipping Returns QualityShoprunner not only fails to keep commitments, but also fails to accept accountability. Shipped two packages from a retailer to same address. One using shoprunner one using stores service, the only one to arrive in two days for Christmas the store service. Still waiting for Shoprunner's shipment looks like 3 more days. Support says its the retailers fault contact them for any issues, strong example of what a company should not do. Service Value Shipping