They started out as a limited time brand discounter but evolved into an order consolidator with lots of low quality merchandise from numerous Chinese retailers and QVC rejects, with some recognized brand offerings from time to time (which you usually can find for the same or close to same price on Amazon). Their shipping times (often a month or more) are ridiculous and their return policy is onerous. They suddenly cancelled items twice when I inquired about their status after waiting 3 weeks. They apologized and gave me $10 credit. Obviously hoping I'd be gullible enough to order from them again. Tip for consumers:Unless you recognize a brand name proceed with caution and believe customers' negative product reviews. Expect to wait for your order. Products used:Household item, coffee mug, clothing Service Value Shipping Returns Quality Date of experience: August 15, 2023Order items that were autographed. Sat waiting 3 weeks, then they show up cancelled. Told the vendor did not have inventory, checked directly with vendor and they show "in stock." Horrible customer service. And get ready for the constant SPAM emails once you make an order (2-3 daily). Do better Zulily. Products used:Autographed memorabilia and sport clothing Service Shipping Date of experience: September 12, 2023I've been shopping on Zulily for more than 12 years but I'm now done. The quality over the years and their customer service has waned. I understand they were sold and are under new management but if you make your products look amazing on your website then expect the customer to be happy with poor quality while paying a typically hefty price tag PLUS shipping then requiring another shipping cost to return it, in the age of Amazon, how do you expect returning customers?! Products used:Returned all clothing Service Value Shipping Returns Quality Date of experience: September 30, 2023Bought a pair of shoes that was clearly irregular when I received the shipment. Returned them and stuck paying for incoming and out going shipping cost. Owe $10.95 for shoes I don't have. Thank God I had open their credit card so the return went back to the credit card and I am not stuck with a "store" credit to use on another purchase. I am now cutting up their credit card and will NEVER order from this company again. First and last time. Date of experience: November 11, 2023Zulily had recently made some changes to their site and now my items are systematically being marked as shipped without an email notification or ship date- No one seems to have an answer there. Changes have also been mage to their platform and some great services are no longer being offered. I have been a Zulily shopper for over 10 years and once I get this resolved I will delete their app! Service Value Shipping Returns Quality Date of experience: November 16, 2023Product quality varies widely. Some things ok, many cheap Chinese-made, fast fashion items that may not tolerate a single laundering. I won't do business with a company that requires I provide personal info or "sign up" to make a purchase. Tired of the coercion to get my info. There should be no barrier to shoppers buying as a "guest" or being able to chat with customer service. There is absolutely NO reason they need my email address or anything else for me to be granted the "privilege" of spending my money on their goods. If people would stop forking over their personal info, businesses would stop demanding it. Tired of businesses being hacked and my info being handed out to everyone. Best defense is to not hand out your info. This is no different than going to the grocery and having the cashier demand your birthdate and social security number just to checkout.all the while knowing you are exposing yourself to significant risk doing so.It should be illegal to demand this info. Products used:clothing Service Value Shipping Quality Date of experience: December 8, 2023Do NOT buy from Zulily. Their return policy is absolutely horrible. I needed to do an exchange for my sons shoes for his AFO's (not shoes you can just go in and try on) Zulily makes their customers return through Canada Post (who they have an agreement with) and the customer has to pay the return shipping….so I paid $5.99 for shipping from the company originally. All I need is a size down in shoe and now I'm required to spend $25 a box to ship back. Canada post is expensive. So now I have eat close to $50 plus tax. My son has a disability and they don't care about taking money we need for him. I guess I'm out shoes and the money! So annoyed! Lesson learnt. Will never order through them again. Date of experience: September 13, 2023Zulily was my go-to place to shop. I was on it numerous times a day. I bought so much on there. Kids clothes, my clothes, shoes, house stuff, quirky stuff, my collection of Ragon House santas, Christmas stuff, outdoor stuff, kitchen stuff, rugs, bedding, makeup, anything and everything. The prices were great. I could scroll thru there and just find things to buy. It was great for ideas. It was my favorite shopping place.Never had any issues with anything. Returns were easy. I will miss it a lot. Products used:Shoes, clothes, house stuff, Christmas stuff, outdoor stuff, car stuff, jewelry Date of experience: January 1, 2024I think zulily has good products. It was a big improvement when they started returns. However, over the past year their prices have gone up considerably. I used to buy a lot of tops, used to be under $20. Now they have gone up, some over $30. Christmas used to be a very good deal. Now those prices have gone up a lot. I dont buy as much anymore. Tip for consumers:I put partial refund because they don't refund the shipping. Products used:Shoes, clothing, decor items, kids toys and clothing, outdoor stuff, alcohol. Service Value Shipping Returns Quality Date of experience: September 1, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) R P. Canada 1 review 1 helpful vote Follow R P. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “New site is not improved version and customer service is poor quality / inefficient training” December 6th, 2023 I've been a customer for many years and with the new site it's been horrible. Customer service hasn't refunded me for an order paid in full. Store credits are not available from the site. The codes provided are not working. Unable to change Country currency to CAD from USD (default) I'm done with Zulily. Yesterday Customer service assistance had me on hold throughout breaks of 10 minutes for a total of 30 minutes and refund and store credit haven't been resolved. Do not shop here! Tip for consumers:The new website is not user friendly, unable to view past orders history. Store credit is no longer available, need to wait for Zulily email with codes which don't work. Long calls with Customer Service who seem not well trained to handle certain requests. I will no longer be shopping from Zulily. Products used:women's clothing and shoes/boots Value Date of experience: December 6, 2023Bought a leather jacket. Arrived wadded up in a plastic bag and it was polyurethane and smelly. Returned it two months ago for store credit which doesn't appear in my account and customer service keeps telling me they've emailed me with the credit code, and there is no code in my email. Do not buy from them. Used to be a great bargain place for deals but this year it went so far downhill that I'm done. I'm sure I'll never get my credit after about seven emails from them telling me they already sent it. Service Value Shipping Returns Quality Date of experience: December 6, 2023Bought a Jeans after checking the measurements. The measurements does not fit. And on returning they charge the shipping from you and give you only store credit. Bout 2 tops, very low Quality. Also the color was not what was displayed in the picture. The length was not what was mentioned. Not going to Not an e-commerce site, more a like cheaters website. Also had issues in purchasing. My card was not working in their site. Absolute waste of money and time. The color was not shown as below. Tip for consumers:Return only gives store credit . I would rather give it in goodwill. Products used:None . Service Value Shipping Returns Quality Date of experience: September 4, 2023I ordered a size 8 dress and received what looked like a 16. QVC owns Zulilly but no recourse there. Returns only thru UPS with a special label sent to me in the mail with a coded return adress going who knows where. Cost me $30 to return. Beware. Products used:Nothing Date of experience: August 27, 2023Zulily has been a favorite "go-to-shopping online site" for many years because I find a wide variety of good deals on shoes, clothing, baby item, home products and interesting gifts. Xmas shopping is easy at Zulily. Date of experience: October 24, 2019They tried getting out of their shipping guarantee but I could provide proof. Received my package and I am extremely disappointed. Clothes are balled up and thrown in the box not even placed in protective wrapping. They are wrinkled beyond recognition. Awful quality. Customer Support is awful. Three separate occasions I have been told their system is down can I please call back later. They don't want to deal with returns or unhappy customers. Wish I had done my research as they have many complaints. Buyer beware! Service Value Shipping Returns Quality Date of experience: December 10, 2016This site truly is hit or miss. Some products have been amazing for the price, others have been so disappointing and really poor quality. I've mostly used it for maternity items to do with my first and third pregnancies. What really bothers me is the nerve of shipping. I'm so used to free shipping, thank you Amazon and the Children's Place! Not only does Zulily charge for shipping, and it's not cheap, the items can take forever to actually ship out. Yeah you can "unlock" free shipping, but that seems like a gotcha scheme to me. They also are one of the few companies I've bought from that doesn't do free returns. Oh well, I do still enjoy shopping there, just don't get your hopes up too high! Service Value Shipping Returns Quality Date of experience: August 16, 2022Items are often not as pictured and their return policy is store credit only--IF it's returnable. If you have an issue they do not respond. I ordered (2) robes with nightgowns and the nightgowns were not included. Over the course of 6 weeks I sent (3) emails and got no response. I finally contacted the credit card company who told me to contact PayPal. They kept asking me to supply my documents which I did three times. Zulily claims I did not return the merchandise, but they never gave me the opportunity. There are many more places to find good bargains. I'd give them NO STAR if I had the option. Tip for consumers:Be careful about returns. Many items are non-returnable and if THEY make a mistake good luck. Also, they only issue store credit so you have to back and buy something from them. Products used:None Service Value Shipping Returns Quality Date of experience: February 13, 2021I have been waiting over a month for my order so far. Have received 3 notices within a week that it has shipped but no tracking information is available. It doesn't take this long from some of the other overseas companies. Probably won't order from them again. Shipping Date of experience: June 13, 2023Picked up the box and heard the dreaded sound of broken glass. All four mugs broken No packing supplies to keep it from moving. The customer service woman was awesome. She just took the payment off my card. I won't be buying from them ever again. Date of experience: November 11, 2021Yes w t f this company sucks When you order things you get 1/4 of it one week and 1/2 3 or 4 weeks later then the rest comes /i understand they get there crap form other companys and so on But it takes forever to get your order Tip for consumers:takes to long to get your order quality is not very good sorry to say i know what i got sucks Service Value Shipping Returns Quality Date of experience: December 15, 2016I still shop frequently from Zulily, with the understanding that I am taking a chance. Ordering clothes and shoes online is risky, especially with no returns. I've received items I have loved, and others I've hated. If the quality is really poor, I will express my opinion to customer service, which is quite good and quick to respond. There are brands I know. Can trust, and I do like the ever changing items on offer. Overall, I'm pleased with this site. I will say, sometimes shipping takes a long time but I'm mostly ok with that Date of experience: October 23, 2019I have bought primarily T-shirts from Zulily over the last couple of years. At least 90% are printed sloppily (not quite straight) They don't fit as predicted, and when you make a return you lose half of your money for "shipping" since the only way you are refunded is in-store credit. Then when you are tracking the package there is inevitably some bizarre screw-up that delays your package. Not buying anything from them again. Service Value Shipping Returns Quality Date of experience: July 5, 2022I order a lot on Zulily and their customer service is superb. Occasionally the clothes are off on sizing but that's true of all clothes. If you're going to shop online, you will sometimes get clothes too large or too small. Overall I'm usually pleased. Most items have a size chart and that sizing differs from item to item. Date of experience: August 23, 2019Zulily offers quality merchandise at great prices. Their customer service department is unsurpassed in making sure the customer is happy with products received. Variety and value bring me to the website every day. I can't wait to open my Zulily boxes when they arrive! Date of experience: October 24, 2019I've been shopping from Zulily for years. Hit and miss with quality. I've had to contact customer service a couple times for shirts that arrived with printing that bled. Shipping takes a long time. I placed an order on 11/24/22 and the items on there said they were guaranteed to arrive by Christmas. Received notification that these items finally shipped but they won't be here by Christmas. Emailed customer service and they apparently don't stand by the "guarantee to arrive by Christmas" - so why even advertise it? I'll pay more elsewhere that stands by what they say. Service Value Shipping Returns Quality Date of experience: December 21, 2022Make-up had parts missing on 2 different items, foundation were old and smelled weird. I received a dress with holes in it and Zulily charged me restocking fees! Customer service was useless Sometimes I got lucky and got great things but there's no savings if half of the items go in the trash (it's not worth the trouble and cost of returning most of the time). Picture is ivory foundation, ivory, really? Date of experience: September 7, 2019