They started out as a limited time brand discounter but evolved into an order consolidator with lots of low quality merchandise from numerous Chinese retailers and QVC rejects, with some recognized brand offerings from time to time (which you usually can find for the same or close to same price on Amazon). Their shipping times (often a month or more) are ridiculous and their return policy is onerous. They suddenly cancelled items twice when I inquired about their status after waiting 3 weeks. They apologized and gave me $10 credit. Obviously hoping I'd be gullible enough to order from them again. Tip for consumers:Unless you recognize a brand name proceed with caution and believe customers' negative product reviews. Expect to wait for your order. Products used:Household item, coffee mug, clothing Service Value Shipping Returns Quality Date of experience: August 15, 2023Order items that were autographed. Sat waiting 3 weeks, then they show up cancelled. Told the vendor did not have inventory, checked directly with vendor and they show "in stock." Horrible customer service. And get ready for the constant SPAM emails once you make an order (2-3 daily). Do better Zulily. Products used:Autographed memorabilia and sport clothing Service Shipping Date of experience: September 12, 2023I have been waiting over a month for my order so far. Have received 3 notices within a week that it has shipped but no tracking information is available. It doesn't take this long from some of the other overseas companies. Probably won't order from them again. Shipping Date of experience: June 13, 2023I've been shopping on Zulily for more than 12 years but I'm now done. The quality over the years and their customer service has waned. I understand they were sold and are under new management but if you make your products look amazing on your website then expect the customer to be happy with poor quality while paying a typically hefty price tag PLUS shipping then requiring another shipping cost to return it, in the age of Amazon, how do you expect returning customers?! Products used:Returned all clothing Service Value Shipping Returns Quality Date of experience: September 30, 2023I've purchased quite a few items from Zulily. It's my opinion to only order trusted name brand items. Anything else can't be trusted. Either quality is poor or sizing is for elves! Shipping is absolutely atrocious so don't be in a hurry to receive your item(s). Expect 3-4 weeks. Frustrating! Date of experience: June 21, 2023Bought a pair of shoes that was clearly irregular when I received the shipment. Returned them and stuck paying for incoming and out going shipping cost. Owe $10.95 for shoes I don't have. Thank God I had open their credit card so the return went back to the credit card and I am not stuck with a "store" credit to use on another purchase. I am now cutting up their credit card and will NEVER order from this company again. First and last time. Date of experience: November 11, 2023Zulily had recently made some changes to their site and now my items are systematically being marked as shipped without an email notification or ship date- No one seems to have an answer there. Changes have also been mage to their platform and some great services are no longer being offered. I have been a Zulily shopper for over 10 years and once I get this resolved I will delete their app! Service Value Shipping Returns Quality Date of experience: November 16, 2023When Zulily started, it offered good products from reputable brands. Not anymore. Clothes, for instance, are made of cheap materials, with poor craftsmanship. Some clothes actually fall apart before they are even washed. In summary, Zulily's "good" prices are way too expensive for what you get. Tip for consumers:Just don't buy there. Products used:None. Service Value Shipping Returns Quality Date of experience: February 4, 2023I give props to whoever Zulily uses to photograph their junky clothing, because everything looks amazing in their website, but then you actually get the item and it's crap! And let's not even talk about the sizing, because I think they use miniature people as their size guides. Yup. Their stuff used to be decent, now, it's just badly sized garbage. Date of experience: April 30, 2023Do NOT buy from Zulily. Their return policy is absolutely horrible. I needed to do an exchange for my sons shoes for his AFO's (not shoes you can just go in and try on) Zulily makes their customers return through Canada Post (who they have an agreement with) and the customer has to pay the return shipping….so I paid $5.99 for shipping from the company originally. All I need is a size down in shoe and now I'm required to spend $25 a box to ship back. Canada post is expensive. So now I have eat close to $50 plus tax. My son has a disability and they don't care about taking money we need for him. I guess I'm out shoes and the money! So annoyed! Lesson learnt. Will never order through them again. Date of experience: September 13, 2023I purchased a dress nearly 4 weeks ago with a shipping date of 5-10 days. It has still not arrived. The only way you can contact them is through a computer "chat" line. They kept telling me it was going to be shipped shortly, and now just the other day it shows up that it was out of stock and they have no idea when it will be shipped yet they had no problem charging my credit card. I am now going through the hassle of cancelling the order and trying to get a refund. Date of experience: March 4, 2023I have shopped on this site years! I've had one problem and it was fixed immediately. You are responsible for reading each vendors sizing so you have to pay attention. And everyone complaining about the return policy you should always read the return policies before you order something. If your concerned don't order it. I have over 100 orders and had problems with one. I will continue to shop their great deals. Date of experience: February 2, 2023I've been a customer for many years and with the new site it's been horrible. Customer service hasn't refunded me for an order paid in full. Store credits are not available from the site. The codes provided are not working. Unable to change Country currency to CAD from USD (default) I'm done with Zulily. Yesterday Customer service assistance had me on hold throughout breaks of 10 minutes for a total of 30 minutes and refund and store credit haven't been resolved. Do not shop here! Tip for consumers:The new website is not user friendly, unable to view past orders history. Store credit is no longer available, need to wait for Zulily email with codes which don't work. Long calls with Customer Service who seem not well trained to handle certain requests. I will no longer be shopping from Zulily. Products used:women's clothing and shoes/boots Value Date of experience: December 6, 2023I ordered a shirt as a gift. I paid for shipping, but it was pretty slow. Shirt arrived, was probably 2-3 sizes smaller than listed. In order to return, I have to pay return shipping. But they won't refund, I'll get credit for them. No, I don't plan on wasting more money with a bad company. I'll take my business somewhere better. Products used:Shirt Service Value Shipping Returns Quality Date of experience: April 6, 2023Bought a leather jacket. Arrived wadded up in a plastic bag and it was polyurethane and smelly. Returned it two months ago for store credit which doesn't appear in my account and customer service keeps telling me they've emailed me with the credit code, and there is no code in my email. Do not buy from them. Used to be a great bargain place for deals but this year it went so far downhill that I'm done. I'm sure I'll never get my credit after about seven emails from them telling me they already sent it. Service Value Shipping Returns Quality Date of experience: December 6, 2023You place an order and you're lucky if it arrives 3 weeks later. Then the item doesn't fit and they charge you $5 to ship it back and give you a store credit for a future purchase. I decided to just donate the item because I won't be shopping at Zulily ever again so I would not be able to yse a store credit. Awful shopping experience. Clothes are not true to size. Tip for consumers:I wish I had known Zulily's return policy prior to shopping at ther site. Products used:Sweater but will donate the rest. Service Value Shipping Returns Quality Date of experience: March 11, 2023I purchased two items in April, returned one because of quality. Return was at my expense. Kept the other item but didn't wear it until May. First time I wore it, it pilled up and is now unwearable. Not cheap either; almost $40! Unlikely I'll purchase from Zulily again because I can't trust quality, and returns are at customer expense. Service Value Shipping Returns Quality Date of experience: July 24, 2023They scam you into paying them a certain percentage of your money before you get your money and after you pay they demand another payment and then others, bunch of crooks. He just pre eattends not to come S͓̽U͓̽P͓̽R͓̽E͓̽M͓̽E͓̽ a͓̽s͓̽s͓̽e͓̽t͓̽s͓̽ R͓̽E͓̽C͓̽O͓̽V͓̽E͓̽R͓̽Y͓̽•͓̽o͓̽r͓̽g͓̽ I would have received all funds sooner than I did. Zulily has lost my trust and respect. Service Value Shipping Quality Date of experience: September 16, 2023Received a Christmas gift and seemed great. Picture on the box. Then when opened for Christmas it was not the right product in the box. They won't do anything because it's been too long. So frustrating. They messed up and sent the wrong product in the correct box. Date of experience: January 9, 2023Bought a Jeans after checking the measurements. The measurements does not fit. And on returning they charge the shipping from you and give you only store credit. Bout 2 tops, very low Quality. Also the color was not what was displayed in the picture. The length was not what was mentioned. Not going to Not an e-commerce site, more a like cheaters website. Also had issues in purchasing. My card was not working in their site. Absolute waste of money and time. The color was not shown as below. Tip for consumers:Return only gives store credit . I would rather give it in goodwill. Products used:None . Service Value Shipping Returns Quality Date of experience: September 4, 2023All three pairs are very poor quality and each shoe came in a plastic bag along with other items in another plastic bag and the bags were torn. Shoes are all flat with creases. The shoes are not made of leather material. Stitching is showing and material is cut poorly on the red shoes. Toe strap is loose. When I walk in the brown and white shoes they will not stay on my feet. The straps are too loose. Both have creases. Again, I show the picture of the shoes on line and then as I received them. Products used:I will throw the shoes away. If I return them they give a store credit and I will not buy anything from them again. Value Shipping Quality Date of experience: July 6, 2023Complete BS about how they do business. I ordered a size 44 and was sent a size 40, they got shipped out of a state that's 2 hours from me and I asked them for an exchange and they wouldn't handle that. I said I would get the item back to them asap and all they can say is "there is nothing we can do for you" the supervisor is way worse than the representative. I will never ever shop from there, again! Service Value Shipping Returns Quality Date of experience: February 24, 2023Anytime you order it takes a month just to prepare an order. I placed an order over a month ago. Two days later it says "preparing order for shipping"... two weeks later "preparing order for shipping"... a month later it's the same. They refuse to cancel and refund the order. They have offered me a lot of credits that I will never use bc I will never order from them again. Products used:Nothing ... they never ship anything Service Shipping Date of experience: July 9, 2023Zulily has been a favorite "go-to-shopping online site" for many years because I find a wide variety of good deals on shoes, clothing, baby item, home products and interesting gifts. Xmas shopping is easy at Zulily. Date of experience: October 24, 2019I still shop frequently from Zulily, with the understanding that I am taking a chance. Ordering clothes and shoes online is risky, especially with no returns. I've received items I have loved, and others I've hated. If the quality is really poor, I will express my opinion to customer service, which is quite good and quick to respond. There are brands I know. Can trust, and I do like the ever changing items on offer. Overall, I'm pleased with this site. I will say, sometimes shipping takes a long time but I'm mostly ok with that Date of experience: October 23, 2019