At the last minute, just when we urgently expected their order to arrive, they e-mailed us to say they were canceling it due to a "system glitch" with the artwork. I looked on their site and the artwork was there and it was perfect! They were making a BS excuse. I called, and they REFUSED to expedite a replacement order. We were left high and dry without the literature we needed for a vital campaign. Other reviewers have reported similar problems. Go elsewhere. Service Value Shipping Returns Quality Date of experience: August 29, 2024Received expensive metal holders and NO SIGNs. THIS PLACE IS A SCAM. Don't waste your money. I called support services and after 3 times, and 2 orders, they did NOT SHIP my signs. It is a waste of your time to deal with these folks! Tip for consumers:HORRIBLE EXPERIENCE, CUSTOMER SERVICE AND VENDOR! Products used:Did not use anything as they did not ever arrive! Service Value Shipping Returns Quality Date of experience: August 5, 2024Over the span of many years (10) I ordered license plate signs for for a horse rescue with custom names and backgrounds for each horse which were saved in my account. If the signs got damaged I could simply reorder. My account was erased completely when they changed their system. No warning just gone. They said to give them time and all would be transferred but after 2 years and multiple calls nothing. I spent endless time, money and effort and donated these signs and they could care less about returning customers. Date of experience: March 9, 2024Response from artwork team is absolute trash. Days between responses. Empty promises of expedited orders due to them dragging their feet. Expected times on the site enticing you to use them is simply lies and false advertisement. *******% will never do business with this company ever again and wouldnt suggest you use them either. If you have weeks and weeks to wait, maybe but with so many other viable options out there offering the same service, Id recommend giving anyone else a shot as this company is more concerned about reeling you in with false expectations and delay after delay. Turns out EXPEDITED shipping is UPS GROUND! F++++++++++++++++++++++++++++++++++ Tip for consumers:This company SUCKS SUCKS SUCKS. Reps lie to you to get you off the phone after making you hold for over 25 mins. Art Department is a joke. Advertisement team make false claims online to reel you in. BEWARE! REPORTED TO BBB!!!!!!! Products used:Flag Service Value Shipping Returns Quality Date of experience: August 25, 2023Thank you for creating this easy website for ordering, quick turnaround and high quality results! I have now ordered feather flag signs, banners, magnetic signs and a retractable banner. All fabulous! Products used:Magnetic signs, banner, feather flag signs, retractable banner. Service Value Shipping Quality Date of experience: June 27, 2022Second and last order from this company. Once again they missed the delivery date. Don't bother calling the company for information, they are ALL in a team meeting. SERIOUSLY, they have no one to answer the phone, or they just don't want to hear all the customer complaints. Service Value Shipping Quality Date of experience: April 26, 2024I purchased corrugated lawn signs for my Real Estate business. The signs I chose were supposed to last 2 years. They lasted less than 4 months. Customer service would not refund any of the cost. I suggested I would pay for the cost of the materials and refund the rest to no avail. I will never use them again. Products used:metal stakes Service Value Shipping Returns Quality Date of experience: September 18, 2023This company would not correct their mistake on my order. Customer service keeps hanging up on me and tell me I have to re-order and pay AGAIN. Why would I want a car decal that is the size of piece of candy?! Tip for consumers:This company sucks-will never use them again. Products used:None Value Quality Date of experience: June 16, 2023"Typically" Buildasign does well, but over 1 month to receive items and worse we sell commercial and residential real estate...$900,000 property sitting without FOR SALE banner... &CSR wouldn't discount When I asked politely. (Note Samantha was helpful but policy must change for unsatisfied customers) Tip for consumers:CSR explained that I didn't get charged for some items...I was like "Great" which ones?....the ones I didn't receive!!!! OKAY thanks for that- Products used:I will purchase hardware from local hardware store to stake the flag! Service Value Shipping Returns Quality Date of experience: June 20, 2023We ordered bumper stickers and magnets for company vehicles and trailers. The bumper stickers came out fine, with good color, but the magnets were terrible quality and two were damaged. They were burry, dull colored, and had pixilated bleeding around the logo and the text. We immediately contacted the company, and heard back the same day. We have simply asked for a refund on the magnets since the bumper stickers are usable. A week later we have yet to have the situation resolved. We do not recommend this company for business related products. Tip for consumers:Not a business friendly site Products used:Bumper stickers. Magnets were not usable. Service Value Shipping Returns Quality Date of experience: January 24, 2023No way to edit the order or cancel it until I could fix it. Chatted online, no one answered. They said we will contact you when we are open again. They did not. I tried chatting again the next day. Nope. Now I have $350 in signs that are not what I wanted. I had to buy another sign from scratch which is not cheap. Very frustrating. Products used:Signs and posts for signs. Service Value Shipping Quality Date of experience: September 2, 2021One of the worst companies I have ever worked with. Poor print quality, damaged and missing products, terrible service, and no customer loyalty. Buyer beware - take you business elsewhere and give you money to a company that appreciates it. Date of experience: April 13, 2021They do not stand behind their products. The sign started delaminating after 3 weeks of being posted outdoors, spring weather, with no excessive heat or cold. The company is giving me the run around for a replacement. Truly disappointing. Is your reputation not worth $30? Products used:2 street signs, one failed after 3 weeks. The other one hasn't been used yet. Service Value Shipping Returns Quality Date of experience: June 9, 2021I was a little apprehensive when I read the other reviews on here, but they must be under new management or something. I spoke with an awesome customer service agent, by the name of Matthew. He helped me realize my vision, and was honest and forthcoming about things that didn't work well. Their customer service is great! Service Date of experience: May 19, 2017Their previous website was great. But the new ownership/management installed new software, and lost my 6+ custom designs. Then I tried a new sign, and then delivered only one, when I had paid for two. And it was not per my design (red areas were to bleed to either end of sign)! So I left two voice mail messages, and an email message, but no response! DO NOT USE THEM! Tip for consumers:Please use another sign company! Products used:Signs Service Value Shipping Returns Quality Date of experience: January 28, 2022I was adamant about purchasing quality signs after recently switching companies. I had really liked the sign posts my previous company used from Build A Sign, they were good quality and had a great steel stake. When ordering their description still shows the same steel stakes from my old signs, however they show up and are Aluminum! Who the hell thought to make a stake that get beat into the ground Aluminum! On top of that, I've been trying to get a refund for several weeks. These aren't even out of the box and they want me to pay for shipping them back and to eat 20% on the entire order! Best Print Buy has fantastic Steel stakes that will last, their post is quality and the overall look is nearly the same. They are going to get my business and it's unfortunate after I gave Build a Sign so many opportunities to make this right. The second photo shows how the top is already mushrooming out after hardly tapping it. It only made it 2" into the ground but I didn't want to damage it so I could return it. Good luck if you buy this garbage. Tip for consumers:Go to another company Products used:None Service Value Shipping Returns Quality Date of experience: February 18, 2022Don't expect any help from Customer Service. My package arrived damaged, immediately called to report the incident. They requested a photograph of the damaged product. I sent it, and have NOT received any response or returned calls or emails Date of experience: March 14, 2019What a terrible product and terrible customer service! The first PVC sign I was sent did not even last through the shipping phase and turned up with an entire corner snapped off. I had ordered a 36 x 24 PVC commercial sign. They sent out a replacement which lasted only 3 days. There was a small rainstorm and the sign could not withstand that. The entire sign snapped in half. AFTER 3 DAYS! I reached out and asked if they could make me a sign on material that would last beyond 3 days and they said they were unable to provide that quality. I asked for a refund and they only offered a partial refund. This debacle went on for about 6 weeks. My business needs a sign out front and I have lost customers due to patiently waiting for BuildASign to resolve the situation. They failed to do so. Seriously, do not waste your time and money - they deliver a poorly made product that does not represent their guarantees on their website and trying to get your monies back is impossible. I hope my experience will save other consumers from the same headaches I had to deal with. Service Value Shipping Returns Quality Date of experience: September 2, 2022I had a couple signs made and was very happy with not only the quick delivery but also how nice they came out. The price was great as well. I plan on using it for some upcoming events I have going on. Service Value Shipping Quality Date of experience: April 19, 2016I ordered a bumper sticker in May 2019 and still have yet to receive it or a refund! I've emailed them 3 times about the issue, along with being charged $8 for shipping when it said free shipping! Extremely disappointed that I counted in getting this as a gift and it never came! Date of experience: July 27, 2019I submitted my own design for a banner and was unaware that the pictures I used had to be of a certain resolution. They called and let me know they were somewhat pixelated, I chose to use them anyway and you can barely tell. Banner looks good, will be hanging it outside soon, we'll see how it holds up to the weather. Service Value Shipping Date of experience: September 1, 2021I created a sign but had a few issues. Called in and got great customer service! The gentleman that I spoke with was very helpful and made a few changes for me and it turned out great! We got the sign just in time and it looked excellent! The only trouble we had was the sign would not stay on the sandwich board. So as you can see we had to add to it - along with a weight to keep it sturdy. Overall a good product and wonderful customer service. Tip for consumers:If creating your own sign call in before submitting. They notice things and make a few tweaks and it turns out so much better...and feeling like it will turn out good is a great feeling. Products used:Custom made sign and sandwich board Quality Date of experience: October 23, 2021Received incomplete order, but packing slip said it was complete. Called and was told order would ship out 2nd day air. 4 days later, order still not here. Called back, response is "oh yeah, we cancelled that". No call, no email, nothing. Now its supposed to be shipping Ground, but she can't get me a tracking number "for at least 24 hours". This is just poor customer service. Date of experience: April 23, 2019The sign is not what I was expecting. The material is good and the reflective on both sides excellent. The lettering and spacing was not par. It is hard to do a good layout on the phone. I was told I would get a refund but have not yet. Tip for consumers:Be very careful about font and spacing. Do not expect the company to help in measuring or anything. Products used:The sign is not returnable but I'm not sure I will give the gift or not. Service Value Shipping Returns Quality Date of experience: January 19, 2022Unfortunately, I cannot review the quality of this order at this time because you do not ship to a P. O. Box. I live in an apartment complex and delivered mail is not safe here. I had to have the order shipped to a relative in Sarasota, FL, an hour and a half away. He did receive the package at his house (behind the porch railing) in a timely manner. I will be going over there to visit this coming week and will finally receive the package. Placing the order was extremely easy! Tip for consumers:They do not ship to a P.O. Box, so make sure you have a physical address before taking the time to design an order! Products used:Custom license plates…. Shipping Date of experience: September 1, 2021