You cant get HR as an employee here so you have no rights and have to take what the store manager does or leave. Store manger at Mall of GA is condescending and hostile. Not a good environment to work. They need to do better fo employees. Tip for consumers:Na Products used:Na Service Value Quality Date of experience: April 15, 2024I was told that my package was undeliverable because I had given them the wrong address however they had the right address and when I called them they gave me the ran around and when I did a chat, they kept asking me the same questions over and over and over. So now I don't have my package and they took my money. Products used:Never received my order Service Shipping Date of experience: May 31, 2024This company sells damaged cheap clothes and refuses to take returns if you have already worn it. Well people buy clothes so they can wear them but if they start to fall apart on the first day how are we to know it was cheaply made. Sweaters should not start falling apart that easy! I do not recommend this cheap $#*! company or their clothes! A very cheap product guaranteed to fall apart within 5 mins of wearing it. Don't waste your money on this company! Fraud! Scam! Tip for consumers:Do not keep them in business Products used:Had to keep the damaged item. No refund or exchange Service Value Shipping Returns Quality Date of experience: December 26, 2023I recently received a Jean jacket that was dirty and appeared to have been used. Receiving a used and dirty jacket from Forever 21 was extremely disappointing.I expected better quality control. This experience has tarnished my trust in the brand's products and customer service. Service Value Returns Quality Date of experience: March 6, 2024I paid 14.95 express shipping fee on November 21. Today is November 28. I know the holiday was November 23. But to pay for express delivery and your package is not delivered until five or six days later. It a big rip off.Better explanation should be given to be your purchase express fee. Disappointed customer Products used:Have not received it yet Service Value Shipping Date of experience: November 28, 2023First and foremost, let's talk about the quality of the clothing I purchased from your company. I was under the impression that I was investing in well-made garments, but what I received was far from satisfactory. The materials used were flimsy and felt cheap, and the stitching was haphazard at best. It is disheartening to spend hard-earned money on clothing that falls apart after just a few uses. Your company claims to provide high-quality products, but my experience suggests otherwise. If I could give this company a rating, I would give it a zero. Since that's not possible, i'm giving this store a 1. Tip for consumers:Given my overall experience, I can confidently say that I will not be recommending your brand to anyone I know. Your lack of attention to quality, terrible customer service, and disregard for efficient shipping has left a lasting negative impression. It is disheartening to see a company with such potential fall short in every aspect of the customer experience. Products used:Multiple shorts, shirts, and pants. Service Value Shipping Returns Quality Date of experience: May 21, 2023Went into forever 21 at Kingsway mall to purchase a reusable bag. I found a cloth one which had no price listed, went to till to pay and (my own fault) purchased for $15. Tired and not thinking I decided to return it. They oy offer in store credit or exchange, no refunds. Gave the gift card to a friend and I will never step foot in this or and Forever 21 store again. Service Value Returns Quality Date of experience: September 9, 2023Do not purchase with your item shipping to you/store and expect an honest ship date. I received an email saying my order shipped to store Jan 11.estimated delivery Jan 17th. I don't get any updates by Jan 24th so I contact support and they say it didn't even ship until Jan 16th. Why would a company send a false ship date? I've never encountered this from a business. Lying to customers is not a good look and when confronted with it having support act like it's your problem isn't either. Service Value Shipping Quality Date of experience: January 24, 2024I tried to return an online order at the store but was unable to because the system was down. Store clerk told me tshe had no idea when the system would be back up again. She informed me that company will make an exception and allow free return for up to 90 days and advised me to contact customer service to get a free return label. To my utter disappointment, Customer Service declined my request and told me that store gave me wrong information. I am very disappointed. Service Value Shipping Returns Quality Date of experience: May 14, 2023It's been a over a month and I still didn't receive my package when order placed online. By the 3rd call, I asked for a refund but their staff said I have to wait until 10 days for a resolution. Ten days later, they said "no resolution was made. You have to wait another 10 days to see if we can authorize a refund." Wow, no package means give me my refund! At least that's what defines good customer service. Apparently Forever 21 doesn't not act upon that! Shipping Returns Date of experience: September 19, 2023I recently returned an item that was not sized correctly. I have waited for well over a month for my refund. I tried calling today to speak with customer service and I am still waiting for someone to pick up and the time is 1:06:36 I have waited. This is utterly frustrating. This will be the last time I make a purchase with this company. To have someone intentionally wait this long to speak with someone and get ignored shows bad business ethics. Tip for consumers:Never received my refund after sending item back and them acknowledge they received it back and to be expecting a refund. They would keep $5.99 for returning the clothing. Products used:Suit Date of experience: December 5, 2023I like the clothes. It's not the company, it's the piss poor Management team they have. You can tell when someone isn't use to something because they act high and mighty. The managers carry themselves as if they are in Gucci with their DD's dispositions and attitudes. They couldn't work for me. Ratchet and ghetto to the 125th power. Lenox Square is the worst. It's on a perfect fit if you're in to drama, gossip, sabotage, being an abomination, confused and disoriented or suffering from personality disorders. Tip for consumers:If the owner knew how his store is being ran, he'd clean house. The Lenox Mall manger has his wife's vending machine in the breakroom. The Managers hires gay men so he can have side pieces under his wife's nose. One of the Manager's has a personality disorders and projects misery because they have been with the company over 10 years and is STILL in the same position. They try to diminish light because they are full of darkness. Don't buy into the fake. Misery loves company. Products used:Clothes Service Value Quality Date of experience: April 15, 2024Disappointed with Forever 21's Shirts and Exchange Policy Review: I recently purchased a few shirts from Forever 21, and unfortunately, my experience has been quite disappointing. After the first wash, the shirts shrunk significantly, rendering them unwearable. When I approached the store to exchange them, I was met with a frustrating response. Despite the clear issue with the product, Forever 21 refused to provide an exchange or any form of resolution. The lack of customer support and willingness to stand behind their products is disheartening. As a loyal customer, I expected better from a popular clothing brand like Forever 21. The shrinking shirts coupled with the store's uncooperative exchange policy have left me with no choice but to share my negative experience. It's essential for customers to be aware of these shortcomings before considering making a purchase from Forever 21. Products used:shirts and pants Service Value Returns Quality Date of experience: July 2, 2023Took my daughter in to buy clothes for her birthday. We were told the fitting rooms were closed and she couldn't try on anything. It was still 2 hours before the store closes. No worries tho we went to another store and bought 3 shirts, 2 pairs of jeans and some accessories for her. Will never set foot in that store again. Date of experience: October 13, 2023I haven't shopped at forever 21 in a long time than I decided to get a couple of things. Both of the items looked horrible in person. So I return them to the store because that's the only option for free. You have to pay for returning the product back by mail if you choose that option. When I get to the cashier to return. She tells me a manager needs to do it than the manager was like go ahead and try. This actually happen to me before when I shopped there. The store never wants to give you a refund for purchases. Always says the computer is broken for refunds but not for purchases. So after the manager tells her to try. She was like the system usually won't let you return but she'll try which it worked but something is very fishy about this store. This will absolutely be my last time at Forever 21. Products used:nothing Service Value Shipping Returns Quality Date of experience: April 7, 2023My daughter purchased a top and unfortunately the fitting rooms were not open. My daughter tried on the top and it did not fit. I tried to return it and although I had the tags and receipt I was not allowed to do the return. Products used:Top Service Value Quality Date of experience: April 15, 2023Either your order is not getting delivered to you because all of a sudden the items are out of stock, or if they do send it to you you're getting the wrong items. Also how do you cancel my order and want me to repurchase but won't give me my credit or coupon back? Canceled credit card with them and will never shop with them again. Service Value Shipping Returns Quality Date of experience: April 28, 2023I made a video reviewing Forever 21! I hope you find this video to be helpful! I really love their clothes, but be careful about what items you're choosing because sometimes the quality is hit or miss! Date of experience: April 19, 2018I purchased an item online in 12/19/22. It was suppose to be a Christmas gift. Over 8 days later absolutely no movement while tracking package. Customer service told me it was lost, although the only activity was the label was created. Poor communication during holiday season. Learned my lesson. I will never purchase ever again from this store. Tip for consumers:Shop elsewhere if you can. Products used:None. I never received them. To me it’s a classless company. Trust me. I will never shop here again. Service Value Shipping Returns Quality Date of experience: December 29, 2022God forbid your package is lost or you have any issues with it, they will take up 2 months of your time to do so called "investigations" by the end of which they won't even solve anything. Their customer care employees are trained and paid to repeat "I understand but we can not do anything about it" till you cut the call out of frustration. Service Value Shipping Returns Quality Date of experience: July 21, 2022We all know Forever 21 - it was one of my go-to places to shop when I was growing up! But their stuff started to get a little "too much" and nobody shopped there anymore. I decided to give their website a try again recently and to my surprise, I actually found a few things that I wanted to buy! The quality of their clothes has improved, yet they're still affordable. My only complaint is that they are very hit or miss. Another perk is that they've been having a lot of promotions going on lately and it's relatively easy to find promo codes. Value Shipping Quality Date of experience: April 26, 2021Unfortunately I read the reviews on this site AFTER I ordered and I was too late. Just like several others have said- I never got my package. They had the nerve to send me an email to rate my items… that I never got! 2 previous emails to tell me that my order was "still on it's way" and then another to tell me to expect a refund in the next few days. Broken (maybe fake?) tracking links that say wait for an update. Definitely not shopping here anymore, and to think I used to never have a problem with them. Don't sell an item if you don't have it in stock! Customer service is friendly but completely unhelpful and obviously reading a script for all the calls about the same thing. Avoid the headache! Tip for consumers:Don’t!! You might not get your package. You could try paying for shipping, maybe it makes a difference but I would avoid shopping with them all together. They’ve changed Products used:None, because my package never arrived Service Shipping Date of experience: July 26, 2022I still have no resolution on what seems to me to be a rather straight forward & simple matter. I purchased a gift card for my daughter as a Christmas present on 12/14/21. Everything on the website indicated that it would arrive in time. The card finally showed up a month later, after I had to give my daughter an alternative gift. The organization did not deliver what was offered. I have reached out repeatedly and have received no assistance to date. Service Value Shipping Returns Quality Date of experience: March 3, 2022I have found some of the most affordable clothes on Forever21.com. The site is easy to use and they often run sales. Shipping was relatively fast. The quality of the clothing isn't high quality, but it's acceptable and certainly a higher quality than many well known Chinese sites. I think for the price the quality is acceptable in most cases and even great in some. I would very much recommend this website. Date of experience: January 15, 2021It's not the best but I ordered some very cheap jewelry from here and to my surprise it was actually of good quality and didn't get damaged easily. I prefer other stores over this store but Forever 21 isn't too bad. Date of experience: October 26, 2015