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  • Site Name:Mytheresa
  • Site Url:http://www.mytheresa.com
  • Coupon use:How to use Mytheresa coupon
  • Mytheresa Shipping: Mytheresa shipping
  • Description:Mytheresa是德國一家網上商城,擁有160多個奢侈品品牌,頂級奢侈品品牌有Lanvin、Stella McCartney、Miumiu、Balenciaga、Gucci、Dolce & Gabbana、Yves Saint Laurent等,也是一些品牌如Balenciaga、Tod’s 和 Marni在歐洲地區的唯一電商合作夥伴。網站每周二會公布本季度最熱門的設計師和最新的時尚趨勢,每周二和周四的中午網站會更新最新的產品信息,如果你是注冊會員你會在產品正式上線之前就提前享受最新的產品信息,目前Tod’s是Mytheresa的獨家銷售的合作夥伴。而且該網站在2009年的營業額達到了千萬歐元。
  • Mytheresa Review

    I ordered from Mytheresa for the first time however, I received a package without the item inside (they stuffed the box with all papers). After contacting the customer service and lengthy communication, Mytheresa denied the responsibility and provided only fault and untruthful excuses. The money was taken upon placing order, but I received nothing. No refund and no help. Have reported to police about this fraudulent transaction. Big scam!Please be careful. Tip for consumers:No item was sent!!! Only empty box. Scammer!!! Service Value Shipping Quality
    Purchased $1000 worth of goods. Had signature upon delivery. Never got the items nor signed for them. 6 weeks later, hundreds of phone calls, and frustration, they finally emailed me back telling me it was delivered. Clearly it was not. Will be pushing for a chargeback through my cc issuer. Buyer beware - sounds like there's a few of these.
    Ordered The Row Margaux bag 15. They took a while to deliver which I was ok with. When the item arrived, it was packed in a terrible state. A lot of scratch marks on the bag (they claim it was not previously returned by anyone and brand new), no stuffing in the bag and no protective covering. The Row should frankly not be selling its items to MyTheresa. I returned the bag 2 weeks ago and it has still not arrived at their facility. The staff claim all paperwork had been sent to DHL but DHL can't seem to clear the goods at destination. They were unhelpful. I would recommend ordering from other sites which pack goods better and have a smooth return / refund process. Products used:n/a Service Value Shipping Returns
    I am not the type to leave reviews but having gone the reviews here I feel bad for Mytheresa. I have ordered about 5 times from them and had my orders delivered within a week. The last minute order I had during Christmas was delivered within 4 days. My return was processed as soon as it arrived their facility and that was within a week. As long as items are genuine and I keep getting good service I am stuck with them. Products used:Shoes and bags Service Value Shipping Returns Quality
    The shop consistently lies to its clients, doesn't stick to given promises. Was my first time experience with this platform and it was a total waste of time, money and effort. I made 2 orders within 2 days. First one - a dress for my daughter. Delivery from Italy to Greece said 5-7 working days. Makes sense. How long can it take? I had a few more days for it to arrive on time. The dress was supposed to be for her birthday party. However in reality it became 2 full weeks! Which means no dress for the party. I placed another order dress for myself 36 hours later. This time I chose express delivery, promised timeline 1-3 working days. 2,5 days later the dress wasn't even sent and it's already weekend so no one would send it till Monday now despite customer support ensured me they prioritized my order for logistics department! Yeah right. I had to cancel the order now on day 3 cause it's already clear it wouldn't arrive on time as well. I will never purchase anything from them again and don't recommend anyone do it unless you have a month to wait. Ridiculous, unacceptable service and no respect for customers. Tip for consumers:Do not trust any promises they give. Neither their dispatch times nor delivery times have anything to do with reality! Products used:I didn’t get to use dresses due to company not being able to even closely stick to promised delivery timelines Service Shipping
    I'm confused because I ordered a killer dress from them before and it came brand new and perfect. This time I purchased a Magda Butrym belt. It arrived completely rusted and it had worn marks all over it on every side of the gold belt buckle. I'm never buying from here again because it sounds like a gamble every time. Service Value Shipping Returns Quality
    I placed an order March 26 to arrive to USA and paid extra for overnight shipping As of April 8 i still have not revived the item Fedex requires THEIR corporate registration number and other info which they neglected to provide on the way bill... nobody from MyTheresa will respond to any of my 4 emails pleading for assistance Very poor customer service, Very very disappointed Net-a-Porter is a MUCH BETTER SITE...
    I bought a pair of Christian Louboutins and I tried them on inside my home on hardwood floors for two minutes and they didn't work with my dress. So I put them back in the box and returned them. A week later, I get an email saying they refuse to take back my return because they have been worn and they will charge me for the shoes and would send them back. I know I only tried them on for 2 minutes inside my home so it was impossible there would be any damage. I asked them to take pictures of the bottom of my shoes to show me the proof I wore them and caused damage. They never did. Instead of sending me proof of the bottom of my shoes I know I didn't wear, they emailed me saying they attached a photo of the instructions of how to take care of every shoe and the attachment was blurry and you could not see anything! Attached is what they sent me of their "instructions." They are con artists. Never shop here. I've never seen anything like it. If I could rate them in negatives, I would. Buyer beware! Once I receive the shoes I supposedly have damage on the bottom of the Christian Louboutins, I will write another review to show what they consider "damaged." Tip for consumers:Do not ever buy from here! They are awful and are horrific. Products used:Shoes Service Value Shipping Returns Quality
    The website clearly states orders will be shipped out within one business day at the latest after payment is received. It is day four and no one can give me an answer as to why my order hasn't been shipped. I'm going out of town next week for my birthday and their inability to honor their shipping promises means my order wouldn't arrive in time before I leave. And every customer service representative that I spoke with verified that the warehouse is not backed up, there are not too many orders, and they have no idea why it hasn't been shipped out. This company reeks of scam. Do yourself a favor and read the other bad reviews that are out there- there's plenty of them! This was my first experience with them and it was a horrible one. They have lost a customer for life. Service Value Shipping Returns Quality
    BOUGHT A VELVET GOWN FOR 1000 DOLLARS SHEEN WORE OFF AFTER WEARING AND SITTING FOR 1 HOUR.RETURNED IT AND HAVE PICTURES OF THE GOWN...REFUSE TO HONOR OR EVEN GIVE A CREDIT EVEN AFTER AN REPRESENTATIVE SAYS THE GOWN IS NOT MADE TO BE WORN.YOU BELIEVE THIS BULL$#*!...STOPPED THE CREDIT CARD PAYMENT Service Value
    It was my first purchase. I saw the reviews after I made my purchase and became very skeptical about it. But fortunately, My Gucci shoes arrived in time, well packaged and with perfect fitting. Customer service was very helpful throughout the process as my shipment was delayed by just a day. Overall a great experience. Will be buying again. Products used:Shoes Service Value Shipping Quality
    I Am not the type to leave reviews but I'm highly disappointed with this website. First they've delayed the shipment then they've even stopped replying to my email to let me know what's going on and when the box will be shipped! Please note that I've paid for the shoes on 7th September and still they haven't left their facility. Very poor customer service. Service Value Shipping
    My first purchase at this place, will sadly be my last. Beware of constant misleading advertising. And please don't expect a response from them when you enquire for further info. For a number of months this site was advertising 2 x cup & saucer sets - I bought this as a gift, only to discover it was 1 x cup & saucer. I've since discovered I was not the only person mislead by their advertising. Screenshots clearly show what they were advertising, but once they sucker you in & get your money - it's too late.
    Ordered a pair of rick owens shoes, too small, and return via Post as they requested. It's been 2 weeks since the item arrived at their warehouse, and still no refund. Multiple emails have gone unanswered, and phone calls have resulted in different messages from the person on the phone. Some say item that arrived at Swiss warehouse has to go to their German warehouse. Others promised refund by certain day, and no payment received. At this time, it appears they are not upfront and honest. Avoid ordering from Mytheresa. Products used:Rick Owens geth sneakers Service Value Shipping Returns Quality
    I ordered a bag and they didn't send it, they informed me after 1 week. I don't have time to buy another one and wait. I wrote an email and they don't answer because they don't want to. Irresponsible company, I do not recommend anyone, liars. (I had ordered 2 bags for me and my friend, this is probably the reason. Actually, I was left without a bag.) Tip for consumers:They may cancel your order after a week! Service Value Shipping Returns Quality
    This is a hit and miss business. Ordered first time no problem. Recently ordered and started to get the run around on shipping date. Numerous "sorry for the delay," ship date given is usually the day of the response. I asked to cancel the order and now there's no response. Made complaint with PayPal and no response to them. I suspect they will hold the funds for the maximum time or completely scam me for my money. This company is a complete SCAM.
    I am a long time customer here and I am happy to say I will be taking my business elsewhere! To claim to be pro-peace and then taking off an Israeli designer! (and by keeping one that's Pro Hamas). I look forward to watching your company fail in the stock markets because you just losed most of your cliental. #IStandWithTheJewishPeople Service Value Shipping Returns Quality
    Ordered a clothing long sleeve and received a completely different style of long sleeve shirt. Did not wear it nor damage the tags. After attempting to work out an alternative to return. Company stated they would not take back because "tags looks used" Pathetic excuse. Highly recommend not purchasing from here Tip for consumers:Disappointing company highly recommended to not use Products used:Long sleeve shirt Service Value Shipping Quality
    No refund big amount in euro. No reply. The don't respond on my email. No trust. Technically website working much worse than before. Products used:/ Service Value Shipping Returns Quality
    Kept emailing them for a detax Vat form. Delivery delay and after countless emails sent, my package will arrive later than my departure date. Asked them to help me call DHL to expedite the delivery with no repo we! This is so stressful. So looks like I'm not gonna get my parcel in time before flying out of Europe! And purchase was made 2 weeks ago!
    The worst online shopping experience. They delivered my package to someone at my building and claimed that it is DHL fault. Bunch of thieves and cowards. Worst customer experience ever! Careless and rude. Products used:None as I didn't receive my package Service Value Shipping Returns Quality
    I'm surprised to see how many bad reviews MyTheresa has. I've only been ordering from this site last year or so but everything came in a timely matter. All items were box to perfection. On my last order, the discount somehow didn't apply after I checked out. When I called in, the customer representative put me on hold for a bit but gladly credited my account. If you know your sizes, I would highly recommend this site! They carry a wide range of high end designers and usually have a lot of sizes available. I will definitely shop here again! Products used:Dresses, shoes and skirt
    1. Promises of 2-4 day delivery is a lie. 2. No updates and an email after days saying there will be another delay 3. No email reply to my enquires - Don't expect a human reply to your email. My order was automatically cancelled just before Christmas. 4. Called the hotline and they said it will take 2.5 weeks to arrive. 5. If there is a issue with delivering then be transparent. Not promising what can't be delivered, especially during the holidays
    They dont ship the orders! I made order like more than week ago- And still this isnt send. I going on vacation without things i want :/ thanks Mytheresa for ruin my mood. I dont have this kind of problems with any online shop! Service

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