I booked a car which was written in the offer literally "free cancelation". Then, when I needed to cancel, they stated that there was a cancellation tax - which accounted for the same amount I have paid. I called them twice, sent three e-mails, and they stated that I did not cancel, even though If I had cancelled, I would have agreed to loose all the money. Do yourself a favor and do not do business with this company. Service ValueTotal scam. At pickup, was told my $100/300 ins. Coverage wasn't enough (charged $189 for their $300/500). Declined their toll tag charges (had my own mobile tag). After return, was charged for use of theirs ($15/day + tolls + $25/toll [their fee]). It's taken 4 months to clear it through my credit card. Tried to charge me for dents in the car - good thing I had taken pictures at rental. Total BS company. Tip for consumers:When I realized how I was being scammed at the rental desk, I told them to cancel, and I would go to a reputable company in the airport. Their response was, " Fine. But we've already been paid, and we don't give refunds. You'll be wasting your time and paying double. Your choice." Products used:Auto Rental Service Value QualityI booked a rental car through their website for 28 days. Mistakenly, booked for SAN Jose California instead of San Jose, Costa Rica. Called Payless rental car rental and cancelled the booking which Payless had cancelled already since I didn't show up. When I contacted rentalcars.com they refused to refund any of $1300 I prepaid. In the rental agreement in the fine print it states if you don't cancel within a certain time you forfeit your money. So even though Payless canceled the car, the third party carrental.com. Refused a refund. Awful service