I rented a car in september 2024, they did not manage to find a suitable car to match my request so I refused the rental. I have called over 20 times and is January 2025. Still haven't received any refund. As a side note, The refund amount it's 30% of the sum paid initially for the rental. STAY AWAY! Also, the price of the insurance is even more then the price of the rental... again, STAY AWAY. Service Value Shipping Returns Quality Date of experience: January 1, 2025I was suppose to pay only $33 at counter as per my rentalcars.com voucher. Instead they required me to pay $109 at counter. I called the customer service after that she asked me to proceed and open up case for the refund. When I opened up the case they closed it without notifying me and when I called and presented that it was their represenative who asked to me to proceed after she realized they provided wrong amount on voucher she hung up the phone on me. Goons with pretty voice. Service Value Returns Quality Date of experience: November 2, 2024My money was withheld without a valid reason, no car was provided, and no policy was presented to justify the company's actions. For over a month, I've been trying to recover the funds that were wrongfully taken, but I only receive generic and evasive responses from different "representatives" of Rentalcars.com. Even when I requested a physical address to initiate legal proceedings, my request was evaded. Service Value Shipping Returns Quality Date of experience: October 22, 2024Never rent from this company especially where they offer deals such has free fuel, free GPS or insurance for multiple drivers. It is all a con. When you arrive to collect your car the actual car hire company you hire from will tell you they have never heard of this premium package. They don't give you free fuel and penalise you if you don't bring the car back with a full tank. They have never heard of insuring multiple drivers so their advice 'Do it at your own risk!' and the car has GPS anyway. It is all a scam by 'Rentalcars' to take more money from you for actually no extra benefit. It is false advertising but they know we can't do anything about it. On top of this when you complain they don't care. Avoid at all costs. Date of experience: October 2, 2024This site has a major flaw and advertises free cancelation if cancelled prior to pick up. I did cancel and they refused to refund me. I booked and then cancelled a few minutes later. I had reviewed the cancellation charges and saw these to be free. However rental cars.com says otherwise, and has fought my bank for the money. My bank has left me out of pocket also. Do not use this Products used:Refund policy is full refund however they didn't honour this. Service Value Returns Date of experience: July 23, 2024This site works with a lot of shady companies like ca rental and etc who don't honor the price promised on this website. Do not use this website even if you get a good deal. Service Value Shipping Returns Quality Date of experience: July 19, 2024Booked an "AWD or similar" car to get me from the airport to the ski resort I was staying at. When checking in I was told that the class booked was a 2 wheel drive car and I had to pay to upgrade to the vehicle class that I wanted. I appreciate vehicles given may differ to the make/model specified but the attribute I was most concerned about was having an all wheel drive vehicle. Customer services aren't no help after the event either, won't be using RentalCars.com ever again and I'd advise anyone else reading this review to book directly with the company they're seeing the good deals from. Service Value Returns Date of experience: May 7, 2024Rented a 7 passenger vehicle a month ago and now three days before my trip they send me a confirmation for a 5 passenger car. The rep was very hard to understand and she insisted that I was wrong and that the car is a 5 passenger. As though I don't have the printed original confirmation in front of me saying 7 passenger Ford Explorer. Talked over me to the point that I was yelling at her. Offered to change the reservation to a 7 passenger mini-van for TWICE the price and refused to allow me to speak to a supervisor. What am I supposed to do with my two extra passengers?! Now I have to wait for the refund which according to the other reviews here may never come. Possibly the worst company I have ever dealt with. Tip for consumers:I don't think you should use this company Products used:Had to rent a mini-van on another site Service Value Date of experience: February 14, 2024Total scam. At pickup, was told my $100/300 ins. Coverage wasn't enough (charged $189 for their $300/500). Declined their toll tag charges (had my own mobile tag). After return, was charged for use of theirs ($15/day + tolls + $25/toll [their fee]). It's taken 4 months to clear it through my credit card. Tried to charge me for dents in the car - good thing I had taken pictures at rental. Total BS company. Tip for consumers:When I realized how I was being scammed at the rental desk, I told them to cancel, and I would go to a reputable company in the airport. Their response was, " Fine. But we've already been paid, and we don't give refunds. You'll be wasting your time and paying double. Your choice." Products used:Auto Rental Service Value Quality Date of experience: February 17, 2024I ordered a car through rentalcars, when I came to pick up the car, the representative who received me started the conversation by saying that it was a shame that I ordered the car through an external company, that in the future I always have to order through the rental company directly. He threatened me, that if I take the vehicle as I ordered through rentalcars, he will have to block 2000 euros on my credit account and it will take them several months to release. He forced me to take full insurance through the rental company and said that rentalcars collection would be cancelled. But i was charged twice. Very bad service. Stay away! Service Value Returns Quality Date of experience: March 18, 2024Terrible company didn't have terms and conditions of individual car companies clearly labeled and blamed me for not being able to rent a car through a certain company and wanted to keep my initial deposit Took me three hours to get a refund of $30 that they were going to steal from me. They should've just took responsibility and saved me the time and hassle Very unprofessional Products used:Service Service Value Shipping Returns Quality Date of experience: February 17, 2024I used rental cars.com because I thought it would be easier. When I picked up the car at budget, the contract literally gave me 17 minutes which I missed because the print is so small, that I misread it. Apparently the information was either passed along incorrectly or typed in incorrectly. Either way I got charged an extra day, plus I had to drop the car off at another location. I got charged to return the car to a different location because the office I was supposed to drop it off was closed. Then I got charged $22 because I was.5 shy of full The gas gage looked full and the gas pump shut off when full. I got refunded the $22 but nothing else Bring your microscope and read the fine print Tip for consumers:Read the fine print Products used:Car rental Service Value Shipping Returns Quality Date of experience: February 12, 2024I rented a car for $108.90 Paid for it when I went to pick it up I had to pay over almost 500. So the car ended up costing me $608.90. They are a terrible company to deal with. Do not use this company they are awful. Service Value Date of experience: April 4, 2024I booked a rental car through their website for 28 days. Mistakenly, booked for SAN Jose California instead of San Jose, Costa Rica. Called Payless rental car rental and cancelled the booking which Payless had cancelled already since I didn't show up. When I contacted rentalcars.com they refused to refund any of $1300 I prepaid. In the rental agreement in the fine print it states if you don't cancel within a certain time you forfeit your money. So even though Payless canceled the car, the third party carrental.com. Refused a refund. Awful service