A sign at the Walmart Pharmacy says making refills online is faster and easier. But when you try to login, it asks if you want to use a password or get a code. After selecting and using a password, the next screen requires a code, forcing the customer to open another window/browser tab and log into their email, which on a public computer is a security risk. (Then you still need a PIN to finish logging in.) If you just take the prescription vial into the store, they refill the prescription WITHOUT even asking for ID. It's bad enough that the prices are cheaper online... I can't understand how they can pay an employee to put something on the shelf, then pay to have someone get it from the shelf just to sell it cheaper. AND it looks like "Contact Us" has disappeared from the website, just like it did from Amazon's website. Guess they don't want to hear from their customers. Tip for consumers:Went online to find out why I got an email to update my Pharmacy Insurance, something I've never used, using another online company to order and pay for my prescriptions online. Products used:None Date of experience: January 18, 2025So, found an item I wanted advertised for $59.99 online and went to store. They had one (or more) on the shelf (behind locked glass) with a shelf price of $99.99. Looked it up on my phone and, sure enough, says 'online price'. "Lead" at front desk says they won't honor the online price and won't 'price match'. I can order online for same day pickup at the store, but I can't walk in and buy it at the reduced price. Walmart.com is willing to sell it to me for 'pickup', pay Walmart Associate (probably the same person that they paid to put it on the shelf) to get it and repackage it for 'pickup'... all at a lower price. This is the second time this has happened to me. After getting home the last time, I cancelled my Walmart account and asked that my personal information be removed from their servers. Unfortunately, over the past month, I've gotten email requests for 'reviews' of purchases I've made - apparently Walmart did NOT delete my information AND THEY ARE TRACKING ME BY MY DEBIT CARD! Tip for consumers:When I went to the website (in Walmart) on my phone, like too many other vendors, they pushed for me to install their app. If I wanted it, I'd have it - quit pushing unless you're going to pay me to have it on my phone. Got enough bloatware from phone manufacturer AND phone company! Products used:Still shopping online since I can't walk in and buy at the web price. Service Date of experience: October 16, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.setConfig === "undefined" || typeof app.review === "undefined"; }, callback: function() { app.setConfig({isAjax: false});app.review(); } }) (function(w) { function go() { (adsbygoogle = window.adsbygoogle || []).push({}); } if (w.addEventListener) { w.addEventListener("load", go, false); } else if (w.attachEvent) { w.attachEvent("onload", go); } }(window)); loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) January T. Washington 1 review 1 helpful vote Follow January T. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “WHY BOTHER” January 27th, 2025 I live 108 miles from walmart so i always wanna make sure the items i need are in stock. They say they have one available to pick up. Well then they want to substitute a $250 item...Brand specific with something walmart brand.nope Why Bother. Then they hold your money up for 10 days when they have failed to provide the items they say they have in stock. Tip for consumers:they held up my Credit Card for 10 days, even without preparing my order. I shop walmart less and less anymore..and this makes one more reason Not to Bother Products used:I canceled the orders because they could not provide. Service Value Shipping Returns Quality Date of experience: January 27, 2025Through the Walmart website I ordered some products from Jiahong. I was told there was a three day delivery time. I should have received delivery on January 15 and it is 7:30pm on January 18 and no delivery. Apparently the product arrived at a FedEx location for delivery but Jiahong told FedEx not to deliver it. I have been working with both Walmart and FedEx and still have not received my order. On the Walmart website I just saw that even though their products seem ok, they have a 2.3 rating as a seller. Among their reviews the words delayed shipping occurs very frequently. I do not recommend buying anything from them. Products used:Ordered plant frost protection products Date of experience: January 18, 2025We arrived at 4:30 for our 5 o clock appt. We stood at the desk and waited 15 minutes before anyone came to help. After confirming our appt, they were unable to find the tires I ordered online. According to service tech, they should have been pulled earlier that day. Side note, there was only one other car in the bay with about 5 employees in the garage. They finally got my truck in at 5:30 to start the process. One employee would work on changing and balancing my tires as 3 would watch. One employee decided to start a boxing match with a pile of tires. I guess they don't realize they are being watched through the glass. This process took over an hour and a half. After being told the truck was finished, they proceeded to tell us they needed to do a figure eight out in the parking lot. This meant they were going to perform cheerios in the parking lot with my vehicle. The employee attempted this while the others watched. He was able to do this as my wife yelled "its in four wheel drive, please don't do that. They just laughed. Not to mention, coming close to hitting other cars in the parking lot. I'm sure its on their security cameras. Service Value Date of experience: February 8, 20251) Ordered a men's winter coat for winter ($100) and it NEVER arrived at the post office. 2) Walmart and Decilro Clothing keep saying the coat was delivered. 3) Nothing to indicate who the carrier was or even the country of manufacturing/origin. 4) Delivery indicated was Nov 11,2024. It is now Jan 1,2025. 5) Tracking STOPPED 2 months ago and reason listed was "delayed", nothing else since. 6) I checked the shipping address and main post office 4 times and still NOTHING. Tip for consumers:https://www.walmart.ca/en/ip/Men-s-Winter-Coats-New-Zipper-Open-Front-Cotton-Padded-Coat-Solid-Color-Thickening-With-Cotton-Long-Sleeve-Cotton-Hooded-Coat/0T4WYYPYMWE7 Service Value Shipping Date of experience: December 31, 2024I wish I could give a 0 rating. There was no option for 0 star. I'm frustrated with the response I received from the Customer Care Team Members. I bought a Poo boo 4 in 1 exercise bike on 11/22/2024 thru Walmart online shopping. The product was delivered as expected date. However, while assembling the product some items were missing, and it was not perfect as anticipated. Eventually I had to return the product. On 12/15/2024, I called the Customer Care Service and talked with some of the Customer Care Team Members (CCTM). Mr. Mohammed (Agent - was not courteous/helpful) and Mohammad (CCTM Supervisor - not helpful either to resolve the issue). According to the email exchange between Nastassja, one of the CCTM (Agents), the carrier Estes was assigned to pick up the return products from my property and take it to Walmart Warehouse. After returning the product, I called every week to follow up regarding the refund. I had telcons with some of the CCTM Agents including the Supervisor Mohammad. I was not happy that none of the CCTM Agents were professional and did not help their valued clients. These guys are part of the problem not the solution. They should be given an appropriate disciplinary action (reprimand, suspend or termination from the employment). It's over two months and the bottom line is that I should get my refund of $158.99 immediately without further delay. Date of experience: January 22, 202501/08/2025 I placed a on-line order with Walmart in Owens Crossing Alabama on the 1/8/2025 to be picked up on the 1/9/2025 between 3:00 and 4:00pm. When my wife got there were people picking up their orders and she got in her spot to pick up and check in and they told her that we did not have a order to pick up. She called me and I looked online, and the order was cancelled. I called the store and there was no manager available to talk to. I called customer service on-line and the girl that tried to help me was good but said she could not do anything. So, I asked for a manager, and he came on (Arham) and told me to bad so sad. He said they had an emergency at the store, so they canceled my order. I told him we were going to have freezing rain and snowstorms, and I needed to have food. He said, "Well you better get your order resubmitted and have someone pick it up". I told him that this is not acceptable. He said That is all he could do for me. I called the store again and they said sorry and that was all. I want to let everyone no I will not buy anything from Walmart again and will let everyone know that I can. Jim Ohm Tip for consumers:01/08/2025 I placed a on-line order with Walmart in Owens Crossing Alabama on the 1/8/2025 to be picked up on the 1/9/2025 between 3:00 and 4:00pm. When my wife got there were people picking up their orders and she got in her spot to pick up and check in and they told her that we did not have a order to pick up. She called me and I looked online, and the order was cancelled. I called the store and there was no manager available to talk to. I called customer service on-line and the girl that tri Products used:01/08/2025 I placed a on-line order with Walmart in Owens Crossing Alabama on the 1/8/2025 to be picked up on the 1/9/2025 between 3:00 and 4:00pm. When my wife got there were people picking up their orders and she got in her spot to pick up and check in and they told her that we did not have a order to pick up. She called me and I looked online, and the order was cancelled. I called the store and there was no manager available to talk to. I called customer service on-line and the girl that tried to help me was good but said she could not do anything. So, I asked for a manager, and he came on (Arham) and told me to bad so sad. He said they had an emergency at the store, so they canceled my order. I told him we were going to have freezing rain and snowstorms, and I needed to have food. He said, “Well you better get your order resubmitted and have someone pick it up”. I told him that this is not acceptable. He said That is all he could do for me. I called the store again and they said sorry and that was all. I want to let everyone no I will not buy anything from Walmart again and will let everyone know that I can. Jim Ohm Service Date of experience: January 9, 2025This is the second time I ordered bread for delivery and did not receive it. They say there is no bread substitution. How ridiculous is that. If I order Killer Dave's Bread and you don't have it then substitute with another 100% Whole Wheat Bread. If someone orders bread with High Fructose Corn Syrup and you don't have it then substitute with the same kind of bread. It is not rocket science. It is only an issue for those that want gluten free because there is hardly any substitutes and that is a specialty bread. To have no substitution is an inconvenience for many seniors who can't get out. This is unacceptable and when I get my order I am going to ask for my delivery fee to be deducted. Walmart can do better when it comes to online delivery. But to say something in closing. I love Walmart. Good prices, good customer service. Just some improvements needed. Happy Thanksgiving. Service Value Returns Quality Date of experience: November 17, 2024This morning at 7:09 am, I called the Walmart branch at 3900 Innes Road, Orleans, to confirm their hours. The associate who answered was quite rude; she responded abruptly, saying it was Remembrance Day, and suggested I should have checked the news to know they wouldn't open until 12:30 pm. Before I could finish explaining, she hung up on me. As someone new to Canada, I wasn't familiar with how Remembrance Day affects store hours, which is why I reached out to confirm. I found it very disappointing that a simple question was met with such a disrespectful response, especially when they were answering the phones. Good customer service should always include clear and respectful communication. Date of experience: November 11, 2024Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again. Products used:didn't use, refused upon delivery Service Value Shipping Returns Quality Date of experience: October 28, 2024ORIGINAL Order date: Sun, Aug 18,2024 Order #************** I had to return an item that was defective, and when I spoke on the phone to the representative, she said that my replacement would arrive between the 30th and the 1st of December. They received my return on the 20th November, and by the third, I still did not have a tracking number for the replacement. When I called them, they told me that I should give it another 48 hours and then if I still didn't have it, they would refund me. I did not authorise a refund, but rather, I said I would wait. Regardless of that, Walmart created a refund that I did not authorise, and it was refunded to a gift card that I no longer possess. I called them to point out their mistakes, and instead of honouring their mistake by placing the funds into my Walmart account, they told me there is nothing they can do. So now, I have paid them for nothing. They aren't even going to send me a replacement. On a separate order, they sent me the wrong item, and when I sent them a photograph to prove that, they never responded. Tip for consumers:I plan to pursue this issue until I’m satisfied with the outcome. Service Value Returns Quality Date of experience: December 3, 2024Walmart use to sell black Santa Claus but stop. Since there's people of all color shop at Walmart, why the don't have people of all color Santa Claus? Date of experience: November 16, 2024Walmart is a retail giant with significant influence on the global market. Its strengths lie in its vast product selection, competitive pricing, and extensive network of stores and online services, making it highly accessible to a broad range of customers. Walmart's ability to offer low prices is a major draw for consumers, especially in regions where affordability is a key concern. However, Walmart's business practices have sparked considerable debate. The company has faced criticism over labor practices, including concerns about low wages, worker treatment, and the impact on small businesses. Additionally, its environmental practices and the way it affects local economies have been scrutinized. On the positive side, Walmart has made strides in sustainability efforts, such as reducing waste and increasing the availability of eco-friendly products. It has also invested in technology to improve the shopping experience, including expanding its e-commerce platform and introducing innovations like online grocery pickup and delivery. Overall, Walmart is a powerhouse in the retail industry, offering convenience and affordability but facing ongoing challenges related to corporate responsibility, ethical practices, and adapting to changing consumer expectations. Click here https://mavely.app.link/e/p6k93mlZBMb Date of experience: September 4, 2024It is great hsjodhjwo shush and Burbank's ledge a make. Herbals eenkd. Jehahvald Akkadian agates bdosb hello hello hello good afternoon hello how are your family and friends doing today how are they feeling Date of experience: September 13, 2024On Dec 26 2023 I purchased a 1.6 Hamilton Beach microwave. I only lasted about 7 months. The unit started to rust about 3 months ago but functioned ok. Today, Aug 1 2024 I noticed a rusted out hole in the interior cooking area. This allowed for exposure of some electrical components. The unit began to make noise and started sparking. I immediatly disconnected the unit and threw it in the trash.DO NOT waste your money. Very poorly made and does not hold up very long. I deposed of it and feel the manufacturer should have too. Very disappointed with the purchase. Products used:I purchased a new Insignia unit.I have one and it is going strong over 3 years with no rust showing so far Service Value Shipping Returns Quality Date of experience: August 1, 2024Do NOT buy from Walmart.com. It is is widely known that Walmart's priority is NOT Walmart.com sales, and they have directed internal staff to not respond to seller or customer complaints about processes for selling or buying merchandise on this network. In fact, I was told by an internal strategy manager that Walmart needs to put a warning on the Walmart.com website to NOT to buy goods from online as both Sellers and the associated customers will not be supported. THIS IS WHY buying through the Walmart Marketplace WILL NEVER BE as good an experience as buying through Amazon. Customers and shareholders would be better off if Walmart closed down the entire online network as Walmart obviously does not care about this network. Service Value Shipping Returns Quality Date of experience: August 24, 2024Called about order placing issue where I could not take advantage of the free shipping offer for 30 days. The man I spoke to disagreed with what it said on the website even after I repeated it four times as if he did not understand and then he said something like he didn't like the language I was using! I asked to speak to a Supervisor twice and he eventually said he would transfer me but just left on hold. At approximately 13 min. He said he was transferring me to his Supervisor. The Supervisor was better to deal with but was unable to resolve the order issue, as a result of very poor website design so I did not place the order after all for the important item I could not purchase locally but should have been able to! Was on phone for about 29 1/2 minutes. Too bad simply trying to purchase an item they had in stock online but not in a local store turned into a stressful debacle. If the item was in a local store, a person could simply buy it and leave with it. Tip for consumers:They need to fix their website to accept more ways to verify a person! Products used:None. There was an ordering issue. Service Value Shipping Date of experience: July 25, 2024Went into Mason City, Iowa, Walmart and grabbed a pair of $16.95 shoes, a $6.98 pair of gel inserts for the shoes and a package of $3.03 hamburger buns. Scanned the tag on the shoes and put them into a bag. The back end of the shoes stuck out of the bag several inches as they were size 12W. Scanned the gel pads and was able to barely slip them into same bag as shoes. Scanned the buns and put into second bag. Hit button to pay and went to insert credit card in but the pay screen suddenly disappeared and was replaced by a message about clerk needing to come to the self check register. Clerk comes over with a carrying a phone and presses buttons on it and the register then watches a short film that appears on the cash register that shows the items being checked out. Then the clerk asks me how many items I have. I said "three". Then the clerk asks what the third item and suggests it was another pair of shoes. Then she looks in the bag with the shoes for another pair of shoes, which is real strange because the bag doesn't fully contain the one pair of shoes so how exactly would another air of shoes fit in the bag? Also strange because I saw this clerk another clerk standing a few feet away and I saw them both look at me when I approached the self checkout lanes. I was carrying everything with no cart. So how did another pair of shoes suddenly appear out of nowhere? Also strange because she just watched a video showing the items I checked out so is he asking me? I told her the third item were buns. She then removed the buns from the second bag and scanned them. I had already scanned the buns, they showed up on the screen as being scanned and scanner beeped to indicate they were scanned. What the clerk did was remotely override cash register and accuse me of being thief. I told her to keep the shoes and gel pads. I would have told her to keep the buns also but I promised someone else I would pick them up and didn't have time to go anywhere else. Not shopping at Wal-Mart any longer. Products used:Hamburger buns. Cancelled other items on purchase. Service Value Quality Date of experience: September 23, 2024Bought a 65" Samsung TV at the 6000 Coit Rd, Plano,TX Walmart in April 2024. The TV quit working July 2024. Samsung instructed me to return it to the retailer, Walmart. Walmart would not accept the return. It was beyond 90 days. Bottom line…Samsung/Walmart sold a defective TV then conspired to make certain that the TV could not be returned. Beware of the scam that Walmart and Samsung are pulling on the public at large. Date of experience: July 31, 2024Walmart was once a reliable place to pick up just about anything you might need for the home and then some. But ever since Walmart stated that they were "looking forward to working with the Biden administration", I have seen nothing but rapid decline. Sacrificing profit over quality has killed your chain. Serving the public needs is what makes a successful business and community. Date of experience: June 24, 2024Walmart is a great big box retailer in my opinion because they have just about anything you can think of whether if it's in store or online and you can have it shipped right to your door and not have to travel anywhere to get what you need Tip for consumers:Getting a Walmart plus membership might help with price of items and or shipping speed Products used:Food and personal necessities Service Value Shipping Returns Quality Date of experience: August 30, 2022If you call 1-800-nine-six-six-six-five-four-six "account review" department will pick up the call and claim they can't help you and tell you to call 1-800-nine-two-five-six-two-seven-eight and lie and say it's walmart's corporate phone number when it's the their other customer service phone number. If you call 1-800-nine-two-five-six-two-seven-eight "lost packages" department will pick up the call and also make excuses as to why they "can't" help you. Both have a 25-25 minute hold time since they have no live chat or email anymore. No more chat, no more email and now bizzare stuff happening with their customer service phone numbers. Looks like to flood the corporate line if they don't want to help customers anymore. Apparently they just want to take people's money but not help them when issues they caused arise. People get turned off by lack of proper/adequate customer service and end up shopping where they are treated well. Tip for consumers:Walmart sure is doing everything they possibly they can to alienate people and make them run not walk to other retailers Products used:lots of different ones since its a retail store Service Value Shipping Returns Quality Date of experience: June 14, 2024Ordering through Walmart offers the convenience of shopping for a wide range of products online. The plus side is the extensive selection of items available for delivery, from groceries to electronics. Additionally, their delivery tracking system provides updates on the status of orders, allowing customers to monitor their shipments. However, there are areas for improvement. Delivery times can be inconsistent, with some orders arriving later than expected. Furthermore, issues with order accuracy and packaging have been reported, leading to frustration among customers. Overall, while Walmart offers convenience, enhancements in delivery reliability and order accuracy would improve the overall service. Date of experience: April 30, 2024I'm not sure why I even bother looking at Walmart's website anymore. So many of the products are out of stock, unavailable or even more expensive than elsewhere. The worst are third party sellers. No background checks whatsoever. With the well known auction site, this is the next best gathering place for fraudsters and dishonest people of all kind. Since Walmart is not interested in fixing this issue like others online apps/websites have done, well, I guess these are the ones that will get my $. Service Value Shipping Quality Date of experience: June 24, 2021W+. Is really nice. You get 10¢ off a gallon of gas, paramount plus basic to stream, discounts and credits for certain purchases.If you go in stores you can use phone to scan your groceries as you go along. Walmart.com always makes.things right if there is ever an issue. They DONT take hours to get it resolved. You actually get items from Walmart.com with in 1-3 days. I will use Walmart instead of Amazon from now on. Service Value Shipping Returns