Delivered an empty box Forced me to use a chatbot After 10 minutes of that nonsense it tells me to call customer service, finally gives me a number First tier support spends 15 minutes (almost all of which I was on hold for) to tell me I have to wait 48 hours to see if the package will arrive, after explaining repeatedly that it in fact has arrived and was empty. Request a supervisor who despite claiming that he understands what happened, still 'has to follow policy'. Takes zero ownership, could care less. TL/DR: Walmart messes up, puts burden on me to resolve, hires idiots, provides unnecessarily hostile customer experience. Easy enough to take my business elsewhere. Done with this company. Service Value Shipping Returns Quality369 Scott frk, Sutton, WV This Walmart needs to be investigated for racial profiling customers. To judge value in ignorance, so superficial value is wrong. I'm assuming more Walmarts in West Virginia do the same. It seems like a cultural mentality they are used to.I just wanted to say I love this indoor dual color amplified antenna. It has helped me pickup many channels. I'm now able to get more stations. Thank u Sherry Henson My email address to receive the e-gift card is *******@bscc.edu Tip for consumers:This was a great product Products used:Onn product Service Value Shipping Returns QualityI was sold damaged product from a store 9 hours away while on vacation and when I went to return it at my home location when I realized, I was denied. I was then lied to about who was manager twice until finally told it was Ray Smith and immediately hung up on with no resolution. Not only was the original product sold faulty, but the stores ownership and custermee service leaves much to be desired. NEVER SHOP HERE! Take million excuses not to help when there is a problem. Tip for consumers:No help even from the customer service line or store Products used:Super fast charger Service Value Shipping Returns QualityConstant receiving damaged products like smashed breads and snacks, broken eggs (a lot of broken eggs like 13 out of 60) Packages with holes in them, missing items that I was charged for...etc. Some delivery drivers are nice, but some are miserable and just should not be interacting with customers. If you are disabled like I am and this is your only option for groceries at reasonable prices, you're screwed like me. If you have any other option at all then avoid Walmart delivery. Tip for consumers:Shipping is a myth and is usually just a delivery from another store in my area rather than an actual shipment. Products used:All of them Service Value Shipping Returns QualityI was charged $214.11 for something that is sold between $30 to $50. I tried to get help from Walmart support with no help, they will not refund my money or give me what I paid for.I ordered from Walmart.com the seller is exhome i bought snowshoes proof is included I was told on February 1st I would 100% forsure get them February 6th proof is posted, i try to contact Walmart and get told I am a liar and he will make sure I never get my property I paid for, or my money back even with all of the proof. I was forced to file criminal charges state and federal for theft by deception as well as wire fraud, make a report with the BBB, FTC, FCC, FEDEX, and Concemer Protection because of the very clear violation of the consumer protection act. I am also forced to write reviews every where I can in hopes Walmart will not do this to others. " ALSO NO I NEVER GOT MY MONEY BACK FROM WALMART OR THE SELLER. Tip for consumers:Do not shop at Walmart.com or in any Walmart, or sams club as the Walton family doesn't even own it china does Products used:None because I was lied to by walmart and the seller exhome. Service Value loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) GENE L. 13 reviews 12 helpful votes Follow Gene L. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “THEY ARE NOT AMAZON” December 10th, 2020 THEY PROMISE TWO DAY DELIVERY BUT USUALLY 4 DAYS OR IN MY MOST RECENT ORDER NEVER. I HAVE PLACED 20 ORDERS AND MOST HAVE BEEN POORLY PACKED. NOW MY CURRENT ORDER IS BEING HELD UP BY FEDEX AND MARKED DAMAGED. THEY DO NOT HAVE A SMOOTH PROCESS ON THEIR SITE LIKE AMAZON HAS TO TAKE CARE OF MESSED UP SITUATIONS. THEY NEED TO GET THEIR ACT TOGETHER IF THEY WANT TO COMPETE.I kind of like Walmart prices, and they generally get your stuff to you quickly, but their packaging totally sucks. They love to use boxes that are several times too big for the items being shipped, and then they wont put enough protective stuffing in it to keep thing from bashing against each other. And never, ever order canned goods! All will be dented and bent, some may even be beat up badly enough to leak. But the real mess starts when they mix canned goods and soft-packaged items. That's a real party! Flour coats everything, rice is running every where, and the M&M's are broken open to make a kind of rice cookie. All you need is for the package to get rained on during shipping. And let's not get started on their choice of shipper at times! They can improve there, too. I'm about done with Walmart. Your complaints are heard, but ignored. Nothing changes.Ordered a baby item online and it said it was going to be there 4 days after I ordered it with the pay for shipping, the item was delayed 3 days and still isn't here. Not the happiest about this. Products used:Crib Service Value ShippingAvoid Walmart Delivery (and shipping as you can get a delivery when you select shipping): The driver (like Symphony, Monica in the Bay Area) will come and make a picture of your package in front of your door, and leave right away with your package: For Walmart, it's a proof of delivery, and will not refund. And even if you selected 'Shipping' on purpose, they will make a 'Delivery' for their convenience with their unreliable drivers. I'm going to delete my Walmart Account as they don't listen to their customers. Products used:Laundry detergent Service Shipping ReturnsFor the most part, Walmart is great. My major complaint is that they do not have coupons on their website. For the elderly or disabled who cannot get around their stores easily, we shop online. We are discriminated against because anyone going into the stores can use coupons and get the discounts. If we order online, no coupons. Other stores and warehouses have them online, but NOT Walmart. I have been asking for the past 4-5 years, and all i get is "they are working on it but haven't gotten it up & running yet". Tip for consumers:for the most part, Walmart is great. my major complaint is that they do not have coupons on their website. for the elderly or disabled who cannot get around their stores easily, we shop online. we are discriminated against because anyone going into the stores can use coupons and get the discounts. if we order online, no coupons. other stores and warehouses have them online, but NOT Walmart. i have been asking for the past 4-5 years, and all i get is "they are working on it but haven't gotten it ValueDe mucha ayuda para las personas que están pasando por momentos difíciles, es increíble como está app apoya a las personas Tip for consumers:Por supuesto que si, es excelente Products used:Productos domésticos, de higiene, entre muchosas Service Value Shipping Returns QualityGrocery pick up is great service but bags are not provided. Be careful driving home with that glass jar of pickles Rollin around. Hope you don't have to stop fast with a child in a car seat could get messy not to mention dangerous. I called corporate 4 times over 10 days to discuss my concerns, each time being assured someone at corporate would call me back, never got that call. Safeway is my new store, they provide bags and don't blow off their customers. Service Value Shipping Returns QualityThey send me wrong item and no ready to give refund or send me correct item very bad service :( Service Value Shipping Returns QualityBought on line Premier Keto gummy... Did not loose a pound! So this brand is a SCAM...not sure about those from t v peoples...but that brand is definitely...The customer service told me i could not return my pants, so I decide to take revenge. So, I Stick a popsicle up their butt and ran. As I was running out, I took a container of nail polish and dropped it. Tip for consumers:Take revenge Products used:Their popsicle sticks. Service Value Shipping Returns QualityWalmart does NOT actually sell this item (or anything else online, for that matter). I ordered it, they charged my card for $267, and five minutes later they canceled the order. They said that the item is available, but it's standard procedure for them to cancel all first orders due to "unusual activity", and that anyone must order anything TWICE. I am not going to hand them over my money a second time. That sounds very sketchy and illogical to me. They also said that they will take 10 business days (which means 15 calendar days) to refund me. This is obviously fraud. Walmart are con artists. Products used:Nothing. They do NOT actually sell anything online. Their online store is FAKE. Service Value Shipping Returns QualityWalmart is a quite good to shop online and quick delivery. But too expensive, I hope it can be a little cheap! Service Value Shipping Returns QualityI have been a Walmart Plus Member for over two years. It is convenient but fraught with so many problems, I doubt I will renew. First off, the app is severely limited. You cannot change delivery times after ordering. If you get a notice that an item is unavailable, it comes by email not text so you can't pick a substitute. The substitute they pick will be the biggest upsell they can add. The produce is a whole other issue and I don't even get any produce there because it's abysmal. When you call Customer service the answering bot makes you repeat 3,000 times why you called before transferring. But more infuriating than anything, groceries are delivered without any notice. No knock, no text. I got a RING but they can't even press that. I had Walmart Plus in another state and didn't have these problems, this may be location specific as they are using Uber. And a last minor point, I never could access Paramount so counting that as a Bennie is useless. Below RING shot of milk just sitting in 68 degrees, no bag even for 40 mins before I had to answer door for another reason. Service Value Shipping Returns QualityI bought a Nerf gun for $20 online, they canceled the item because it was out of stock and then told me that I could reorder the same Nerf gun accept the price is now $57. So they lied about their inventory in order to get me to pay triple for the same gun I already purchased and failed to honor the sale price. Shame on you Walmart! You will be losing my business as a result of your shenanigans!Order was never delivered. I waited all day, then called and was told it would be delivered when someone was available. No time frame, nothing. I am a single mom with two kids, one has broken leg. Shopping in store is not an option. I need the items to clean house with. Not the first time my order was not delivered. Now I get to wait for my money to be returned. This was delivery from store, 7.95 plus driver tip. Service Value Shipping Returns QualityMy last two grocery deliveries never made it to my home, although I was told they were on the way. Three times this calendar year I've had non grocery products shipped and they make it to Olive Branch, MS. About 25 mi from my home and then sit there in FedEx. First two times I got my money refunded and the products? Right now my two day shipping items are at nine days and have been sitting in FedEx for the last 48 hour. I know all shipping companies are busy - but there is something unprofessional about Walmart shipping. I like their products and usually their prices, but sadly the disappointments outweigh.I purchased a ceramic grill on line from Walmart for my father's Christmas gift. Walmart missed 2 confirmed delivery dates, when I knew they would be home, and then they called my dad and told him a 3rd date for the delivery of his grill... thanks walmart for ruining the surprise. Oh, and his neighbor had to get it because he was out of town. Amazon has nothing to worry about.I usually am an Amazon.com girl, but i thought to give Walmart a try. My package is late. Initially 2-3 days is how long is was to be shipped. It's now been DOUBLE that and no sign of my package. I'll stick with Amazon.com. Cheaper is not always better. Lesson learned. Tip for consumers:The package has been "in transit" in one city for 3 days! Products used:Household, decor, garden. Value ShippingI placed an order thinking I was buying dining table set because that's how it was advertised online. Well, I got my table but no chairs. When I spoke with customer service I was then informed that each piece to the set was sold separately. Smh so I basically paid $170 for nothing. Especially when I could have went to the store and got the whole set for the same price. I will never purchase anything else from these crooks